We are looking for a motivated Customer Service Representative to join our team in Madison, Wisconsin. This role involves engaging with customers to provide exceptional service and support through inbound and outbound calls. As part of a non-profit organization, you'll play a vital role in ensuring client satisfaction and maintaining positive relationships. This is a long-term contract position offering stability and growth opportunities.<br><br>Responsibilities:<br>• Respond to customer inquiries via inbound and outbound calls with professionalism and efficiency.<br>• Accurately process orders and ensure all necessary details are entered into the system.<br>• Address customer concerns, resolve issues, and provide timely solutions.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to enhance the overall customer experience.<br>• Follow organizational policies and procedures to ensure high-quality service delivery.<br>• Assist with general administrative tasks related to customer service operations.<br>• Continuously seek opportunities to improve processes and enhance customer satisfaction.<br>• Provide information and support about organizational services and offerings.
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
We are looking for a dedicated Patient Services Representative to join our team in Waukesha, Wisconsin. In this long-term contract position, you will play a key role in ensuring patients receive exceptional care and assistance throughout their visit. This role requires strong organizational skills, empathy, and the ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Monitor patient flow to ensure timely and courteous service.<br>• Assist patients with various needs, such as referrals, directions, or locating mobility aids.<br>• Manage visit closures, including scheduling follow-up appointments and handling check-out procedures.<br>• File, retrieve, and deliver patient records while maintaining accurate documentation.<br>• Provide responsive support by addressing patient inquiries and resolving issues promptly.<br>• Handle inbound and outbound calls to schedule appointments and provide patient information.<br>• Utilize electronic health records (EHR) systems and medical software for efficient data management.<br>• Collaborate with medical staff to ensure seamless communication and patient care.<br>• Maintain professionalism and adaptability in handling shifting priorities.<br>• Uphold a welcoming and helpful environment for all patients.
We are looking for a skilled and detail-oriented Client Services Specialist to join our team in Hartland, Wisconsin. In this Contract to permanent position, you will play a pivotal role in coordinating printing projects, ensuring seamless communication between internal teams and external vendors. This is an excellent opportunity for individuals who excel in customer service and organizational tasks within the printing or publishing industry.<br><br>Responsibilities:<br>• Collaborate with internal teams to gather printing requirements and communicate them effectively to external vendors.<br>• Manage schedules, oversee bidding processes, and track statements of work to ensure project execution aligns with deadlines.<br>• Develop clear and precise job layouts and purchase orders to facilitate smooth production workflows.<br>• Oversee internal approval processes, ensuring timely completion and adherence to guidelines.<br>• Maintain consistent communication across departments and vendors to follow up on production progress and ensure all deliverables meet high-quality standards.<br>• Organize and document production operation statuses to enhance transparency and accessibility.<br>• Acquire proficiency in internal software systems and demonstrate knowledge of promotional or print product workflows.<br>• Monitor and review multiple reports to track project and production timelines, ensuring adherence to deadlines.
<p><strong>Ready to drive operational excellence? </strong>Join a growing team as a Chief Operating Officer and lead a multi-entity industrial services organization through transformational growth and efficiency. If you have deep expertise guiding operations, building scalable platforms, and delivering results, come make an impact! This role will oversee a team of 5. Hybrid flexibility available! For more information, please apply with your most up to date resume (in confidence) and call 608-716-5643 for more information. </p><p><br></p><p><strong><u>Responsibilities: </u></strong></p><ul><li>Serve as the organization’s senior operational leader, optimizing and standardizing multi-entity operations</li><li>Partner closely with ownership and board to translate strategy into actionable operational and financial plans</li><li>Deliver insightful updates and risk analyses to executive leadership and the board</li><li>Mentor, motivate, and energize senior teams, fostering a culture of safety, transparency, and continuous improvement</li><li>Oversee financial stewardship: budgeting, forecasting, cash flow, and controls across all operating entities</li><li>Lead process and system integration initiatives, driving platform efficiency and scalability post-M& A</li><li>Monitor and analyze key performance metrics to ensure targets for EBITDA, operating margin, and working capital are met</li><li>Directly report to majority ownership, collaborating with division leaders on strategic execution</li></ul><p><br></p>
<p>We are looking for a dedicated Credit Clerk to join our team on a contract basis in Fond du Lac County. In this role, you will be responsible for managing credit accounts, ensuring timely payments, and resolving complex credit issues. This position offers an opportunity to collaborate with multiple departments and contribute to the success of our operations in the machinery manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Perform collection activities for a portfolio of past-due accounts, ensuring timely follow-ups and resolutions.</p><p>• Communicate effectively with customers, distributors, sales managers, and other internal teams to maintain accurate account records.</p><p>• Address and resolve credit challenges, seeking solutions that benefit both the company and the customer.</p><p>• Complete assigned projects and tasks as directed by the credit department.</p><p>• Utilize SAP and other systems to manage accounts receivable and credit processes.</p><p>• Analyze account data to identify discrepancies and implement corrective actions.</p><p>• Maintain organized records and documentation for all credit-related activities.</p><p>• Collaborate with team members to streamline credit operations and improve efficiency.</p><p>• Provide regular updates and reports to the credit department on account statuses.</p><p>• Ensure compliance with company policies and industry standards in all credit activities.</p>
