We are looking for a motivated Customer Service Representative to join our team in Madison, Wisconsin. This role involves engaging with customers to provide exceptional service and support through inbound and outbound calls. As part of a non-profit organization, you'll play a vital role in ensuring client satisfaction and maintaining positive relationships. This is a long-term contract position offering stability and growth opportunities. Responsibilities: • Respond to customer inquiries via inbound and outbound calls with professionalism and efficiency. • Accurately process orders and ensure all necessary details are entered into the system. • Address customer concerns, resolve issues, and provide timely solutions. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to enhance the overall customer experience. • Follow organizational policies and procedures to ensure high-quality service delivery. • Assist with general administrative tasks related to customer service operations. • Continuously seek opportunities to improve processes and enhance customer satisfaction. • Provide information and support about organizational services and offerings.

• Previous experience in call center or customer service roles is essential. • Strong communication skills, both verbal and written, to effectively interact with customers. • Proficiency in order entry and managing customer data within systems. • Ability to handle inbound and outbound calls with attention to detail. • Excellent problem-solving skills to address customer concerns effectively. • Detail-oriented with the ability to accurately document customer interactions. • Familiarity with customer service best practices and procedures. • Ability to work collaboratively in a team-oriented environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Madison, WI
onsite
Temporary
18.00 - 19.00 USD / Hourly
We are looking for a motivated Customer Service Representative to join our team in Madison, Wisconsin. This role involves engaging with customers to provide exceptional service and support through inbound and outbound calls. As part of a non-profit organization, you'll play a vital role in ensuring client satisfaction and maintaining positive relationships. This is a long-term contract position offering stability and growth opportunities. Responsibilities: • Respond to customer inquiries via inbound and outbound calls with professionalism and efficiency. • Accurately process orders and ensure all necessary details are entered into the system. • Address customer concerns, resolve issues, and provide timely solutions. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to enhance the overall customer experience. • Follow organizational policies and procedures to ensure high-quality service delivery. • Assist with general administrative tasks related to customer service operations. • Continuously seek opportunities to improve processes and enhance customer satisfaction. • Provide information and support about organizational services and offerings.
2026-01-30T14:13:41Z

Customer Service Representative Job in Madison, WI | Robert Half