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2 results for Customer Service Representative in Madison, WI
- Madison, WI
- onsite
- Temporary
- 18 - 20 USD / Hourly
- We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled promptly and professionally. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Handle inbound and outbound customer calls, providing timely and accurate information.<br>• Assist customers with order placement, ensuring all details are accurately entered into the system.<br>• Resolve customer inquiries and complaints with professionalism and efficiency.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to improve service processes and enhance client satisfaction.<br>• Provide support for various customer service functions, including account updates and general information requests.<br>• Ensure compliance with company policies and procedures while addressing customer needs.<br>• Stay up-to-date on product offerings and services to provide informed assistance.<br>• Meet or exceed performance metrics related to call handling and customer satisfaction.
- 2026-03-30T00:00:00Z
- Madison, WI
- onsite
- Contract / Temporary to Hire
- 30 - 35 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this hybrid role, you will provide exceptional technical and customer service support while addressing a variety of hardware, software, and system-related issues. This is a contract-to-permanent position, offering a unique opportunity to grow your career in the dynamic biotech industry.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems.<br>• Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency.<br>• Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs.<br>• Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting.<br>• Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction.<br>• Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed.<br>• Document and escalate unresolved issues to higher-level support teams when necessary.<br>• Maintain accurate records of support interactions and resolutions within the ticketing system.<br>• Collaborate with team members to improve support processes and ensure seamless service delivery.<br>• Stay updated on emerging technologies and tools to enhance technical support capabilities.
- 2026-03-25T00:00:00Z