We are looking for a dedicated Customer Service Representative to join our team in Mount Prospect, Illinois. In this contract-to-permanent position, you will play a pivotal role in delivering exceptional support to our clients, ensuring their inquiries are handled efficiently and professionally. This role requires strong communication skills and attention to detail to maintain high-quality customer experiences. Responsibilities: • Respond promptly to inbound calls and address customer inquiries with professionalism. • Provide assistance with scheduling appointments and updating calendars as needed. • Manage email correspondence and ensure timely responses to client queries. • Perform accurate data entry tasks to maintain customer records and order information. • Handle both inbound and outbound calls to support various customer service needs. • Process order entries efficiently while maintaining attention to detail. • Utilize Microsoft Excel and Word for documentation and reporting purposes. • Collaborate with team members to resolve complex issues and deliver solutions. • Maintain a positive and helpful attitude while interacting with clients. • Ensure customer satisfaction by addressing concerns and providing clear resolutions.

• Previous experience in a call center or customer service role is required. • Proficiency in Microsoft Excel and Microsoft Word is essential. • Strong skills in data entry and order processing are necessary. • Ability to handle inbound and outbound calls effectively. • Exceptional verbal and written communication skills. • Familiarity with scheduling tools and appointment management. • Experience managing email correspondence with attention to detail. • Ability to multitask and prioritize in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Mount Prospect, IL
onsite
Contract / Temporary to Hire
21.85 - 25.30 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Mount Prospect, Illinois. In this contract-to-permanent position, you will play a pivotal role in delivering exceptional support to our clients, ensuring their inquiries are handled efficiently and professionally. This role requires strong communication skills and attention to detail to maintain high-quality customer experiences. Responsibilities: • Respond promptly to inbound calls and address customer inquiries with professionalism. • Provide assistance with scheduling appointments and updating calendars as needed. • Manage email correspondence and ensure timely responses to client queries. • Perform accurate data entry tasks to maintain customer records and order information. • Handle both inbound and outbound calls to support various customer service needs. • Process order entries efficiently while maintaining attention to detail. • Utilize Microsoft Excel and Word for documentation and reporting purposes. • Collaborate with team members to resolve complex issues and deliver solutions. • Maintain a positive and helpful attitude while interacting with clients. • Ensure customer satisfaction by addressing concerns and providing clear resolutions.
2026-01-22T17:49:06Z