We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will support a document redaction project, ensuring accuracy and confidentiality. This is an excellent opportunity to contribute to a meaningful initiative in the non-profit sector while utilizing your customer service skills. Responsibilities: • Review and analyze documents to identify sensitive information requiring redaction. • Accurately redact addresses and other confidential details in compliance with project guidelines. • Maintain meticulous records and documentation of all redaction activities. • Communicate effectively with team members to ensure clarity and consistency in project execution. • Handle inquiries and provide updates on project progress as needed. • Utilize customer service skills to address any concerns related to the redaction process. • Collaborate with other departments to ensure alignment with organizational standards. • Proactively identify and suggest improvements to enhance the redaction workflow. • Adhere to established timelines and meet project deadlines.

• Previous experience in customer service, preferably in a call center environment. • Strong attention to detail and ability to handle sensitive information with discretion. • Proficiency in handling both inbound and outbound calls efficiently. • Familiarity with order entry processes and related systems. • Excellent communication and interpersonal skills to manage client interactions. • Ability to work independently while maintaining a high level of accuracy. • Prior experience with document review or redaction is a plus. • Strong organizational skills and ability to manage multiple tasks simultaneously.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Washington, DC
remote
Temporary
18.05 - 20.90 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will support a document redaction project, ensuring accuracy and confidentiality. This is an excellent opportunity to contribute to a meaningful initiative in the non-profit sector while utilizing your customer service skills. Responsibilities: • Review and analyze documents to identify sensitive information requiring redaction. • Accurately redact addresses and other confidential details in compliance with project guidelines. • Maintain meticulous records and documentation of all redaction activities. • Communicate effectively with team members to ensure clarity and consistency in project execution. • Handle inquiries and provide updates on project progress as needed. • Utilize customer service skills to address any concerns related to the redaction process. • Collaborate with other departments to ensure alignment with organizational standards. • Proactively identify and suggest improvements to enhance the redaction workflow. • Adhere to established timelines and meet project deadlines.
2025-10-21T15:28:52Z