We are looking for a dedicated Help Desk Analyst to provide part-time IT support for our team in Santa Clara, California. This contract position requires a detail-oriented individual with strong technical troubleshooting abilities and excellent customer service skills. The ideal candidate will assist with hardware fixes, system administration, and user support, ensuring smooth day-to-day operations.<br><br>Responsibilities:<br>• Provide break-fix support for various hardware, including monitors and docking stations.<br>• Serve as Tier 1 and Tier 2 support, addressing technical issues and escalating when necessary.<br>• Communicate complex technical concepts in a clear and understandable manner to non-technical users.<br>• Perform administrative tasks within Microsoft Entra, Azure, and Active Directory environments.<br>• Assist with basic networking tasks and troubleshooting connectivity issues.<br>• Administer and manage Microsoft Intune for device and application management.<br>• Troubleshoot and resolve issues related to Windows operating systems.<br>• Handle service desk tickets efficiently, ensuring timely resolution and documentation of issues.

<p>• At least 3 years of experience in IT support or a similar role.</p><p>• Proficiency in Active Directory and Microsoft Windows 10.</p><p>• Strong troubleshooting skills for hardware and software issues.</p><p>• Familiarity with Microsoft Intune and its administrative functions.</p><p>• Basic knowledge of networking principles and practices.</p><p>• Experience with service desk ticketing systems.</p><p>• Excellent communication and customer service skills.</p><p>• Ability to work independently and collaboratively in a team environment.</p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>