<p>Are you a tech-savvy professional with expertise in Level I & II desktop support? Do you thrive in fast-paced environments and enjoy solving a variety of technical challenges? Our Oakland client is seeking a Desktop Support Specialist to assist them as they complete a critical network migration project. This 1-month contract role offers an exciting opportunity to utilize your skills while working onsite in a collaborative and dynamic team environment - all while handling a backlog of tickets.</p><p> </p><p>This role is a contract role, onsite 5 days a week in Oakland (City Center).</p><p><br></p><p><strong>Key Responsibilities</strong></p><p> </p><ul><li>Provide desktop support to resolve Level I & II IT tickets during the network migration project.</li><li>Address approximately 50 tickets in the backlog, covering various technical challenges.</li><li>Troubleshoot issues related to Windows 11, including remote troubleshooting using Bomgar.</li><li>Perform software installations (e.g., Adobe Acrobat, Office 365), including privilege escalation as needed.</li><li>Configure and support printers and other peripherals.</li><li>Assist with mobile device management in Microsoft Intune, including disenrollment/re-enrollment of devices.</li><li>Handle tasks related to Okta, such as enrolling identities and setting up QR codes for users.</li><li>Collaborate with end users to resolve technical issues in a Windows and Office 365 environment.</li><li>Note: No Active Directory (AD) tasks required.</li></ul>

<ul><li>Proven experience in Level I & II desktop support (contract or onsite experience preferred).</li><li>Strong skills in troubleshooting Windows 11, remote support tools like Bomgar, and Office 365 applications.</li><li>Familiarity with mobile device management (Intune experience is a plus) and Okta administration.</li><li>Ability to manage software installations and configurations efficiently.</li><li>Professional communication skills and the ability to work well with end users to resolve issues.</li><li>Availability to complete the contract onsite in Oakland for the project duration.</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>