<p>Our client is seeking a strategic <strong>Manager, Business Systems Analysts</strong> to lead, develop, and inspire a high-performing team of BSAs. This leader will oversee efforts to analyze, document, and enhance complex business processes and systems that support core operational objectives. The ideal candidate is a proactive and collaborative leader with a proven track record of building impactful teams, driving cross-functional alignment, and delivering scalable solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Lead, mentor, and empower a team of Business Systems Analysts to achieve high performance and collaboration.</li><li>Define team goals and KPIs aligned with organizational priorities.</li><li>Provide continuous coaching, feedback, and professional development opportunities.</li><li>Promote knowledge sharing, cross-training, and role coverage to strengthen team agility and resilience.</li></ul><p><strong>Strategic Planning & Execution</strong></p><ul><li>Oversee resource planning, project prioritization, and workload management to ensure timely delivery.</li><li>Establish and uphold best practices, tools, and documentation standards for business analysis.</li><li>Collaborate with business stakeholders to define actionable requirements that align with strategic goals.</li><li>Contribute to roadmap development and planning for business systems and technology initiatives.</li></ul><p><strong>Stakeholder Collaboration</strong></p><ul><li>Serve as a trusted partner to business, engineering, QA, and PMO teams.</li><li>Ensure BSAs maintain strong communication and collaboration with internal and external partners.</li><li>Act as a liaison between business and technical teams, translating business needs into scalable solutions.</li></ul><p><strong>Operational Excellence & Governance</strong></p><ul><li>Drive continuous improvement in processes, documentation, and stakeholder satisfaction.</li><li>Ensure all business requirements, workflows, and system documentation are accurate and up to date.</li><li>Enforce compliance with internal policies, methodologies, and best practices.</li><li>Recommend and influence process or policy changes to enhance efficiency and team effectiveness.</li></ul><p><strong>Team Enablement & Accountability</strong></p><ul><li>Equip BSAs to serve as subject matter experts in their respective domains.</li><li>Set clear expectations, monitor progress, and ensure accountability for deadlines and quality standards.</li><li>Recognize and reward contributions while addressing performance challenges promptly.</li><li>Lead the hiring and onboarding of new team members.</li></ul><p><br></p>

<ul><li>Bachelor’s Degree in Computer Science, MIS, Engineering, Math, or related discipline—or equivalent work experience.</li><li>7+ years of progressive experience in software development, project management, or business systems analysis.</li><li>3+ years in a leadership capacity managing teams of Business Systems Analysts (minimum of 3–4 direct reports).</li><li>Experience eliciting, documenting, and validating business requirements.</li><li>Proven ability to manage teams utilizing structured analysis, project planning, data modeling, and resource management.</li><li>Strong background overseeing analysis and design of multi-tier business applications.</li><li>Experience leading multidisciplinary teams across Business, Development, and QA functions.</li><li>Expertise in enterprise application environments such as ERP, SaaS, Finance, or other back-office systems (Java, J2EE, Web Services, etc.).</li><li>Experience with PeopleSoft Financial systems.</li><li>Hands-on experience with Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.</li><li>Salesforce Administrator certification and cloud certifications (AWS, Azure, or GCP) preferred.</li><li>Proficiency in SQL and SOQL with the ability to write and interpret queries across relational and Salesforce databases.</li><li>Familiarity with DB2, Oracle, or similar relational database systems.</li><li>Demonstrated record of initiative, productivity, and managing competing priorities.</li><li>Experience managing full project lifecycles and development cycles using tools such as MS Project, Visio, and JIRA (Subversion preferred).</li></ul><p><br></p>

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