<p>We’re looking for a skilled and service-oriented IT Support Specialist with <strong>2+ years of experience</strong>, particularly in <strong>Mac troubleshooting and support</strong>. This fully onsite role supports a cutting-edge research environment, working closely with scientists, PhDs, and lab technicians.</p><p><strong>Key Highlights:</strong></p><ul><li><strong>Mac-first environment</strong>: 75% of support is Mac-based—candidates must be confident in diagnosing, resolving, and maintaining Mac systems.</li><li><strong>Hardware & software support</strong>: Includes laptops, desktops, printers, and mobile devices (Mac and PC).</li><li><strong>Tool migration</strong>: Assist with the transition from Google Workspace/Slack/Zoom to Microsoft 365/Teams/OneDrive.</li><li><strong>Device management</strong>: Experience with Microsoft Intune and Windows Autopilot is a plus.</li><li><strong>User-facing role</strong>: Strong communication skills and a helpful, professional attitude are essential.</li></ul><p>This is a great opportunity for someone who thrives in a hands-on, collaborative environment and is eager to grow within a forward-thinking organization.</p>

<p>Qualifications:</p><p>• Experience Required:</p><p>o 2+ years of IT Help Desk/Desktop Support experience.</p><p>o Hands-on experience in Mac and PC troubleshooting, hardware diagnostics, and end-user IT support.Technical Skills:</p><p>o Proficiency in Microsoft Office 365 administration, including OneDrive, Teams, and device integration.</p><p>o Working knowledge of Microsoft Intune and Windows Autopilot.</p><p>o Familiarity with basic ticketing systems and escalation protocols.</p><p><br></p><p>• Soft Skills:</p><p>o Polished and professional demeanor with strong interpersonal communication skills.</p><p>o Patient, polite, proactive, and service-oriented attitude – “I’m here to support you” style of work.</p><p>o Ability to build trust and maintain positive relationships with highly educated researchers and executives in a biotech setting.</p><p><br></p><p>• Preferred:</p><p>o Resilience and eagerness to learn onsite processes (biotech experience is not required; training provided).</p><p>o Ideally located in the Peninsula/South Bay area to accommodate possible travel to Sunnyvale</p>

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