<p>We are looking for a highly motivated Operations Specialist to join our team in San Francisco, California. In this role, you will provide essential support to ensure smooth and efficient operations across various business functions. This is a long-term contract position, ideal for someone with a strong attention to detail and a commitment to excellence and teamwork.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and analyze call center metrics to ensure optimal performance and identify areas for improvement.</p><p>• Collaborate with teams to support operations within the credit card industry and consumer banking sectors.</p><p>• Conduct criticality analyses to prioritize tasks and mitigate potential operational risks.</p><p>• Leverage expertise in consumer lending to enhance processes and improve service delivery.</p><p>• Demonstrate strong leadership skills to guide and inspire team members in achieving organizational goals.</p><p>• Foster a mission-driven work environment that aligns with company values and promotes inclusivity.</p><p>• Act as a pragmatic problem solver, addressing challenges with a positive, can-do attitude.</p><p>• Ensure all operations comply with business standards and policies, maintaining a high level of professionalism.</p><p>• Provide regular updates and reports to supervisors to support decision-making processes.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Allison Jacques at Allison.jacques - at - roberthalf - .com with your word resume and reference job ID#*00416-0013292817*</p>

• Minimum of 3-5 years of relevant experience in operations or a related field.<br>• Strong understanding of call center metrics, with the ability to analyze and improve performance.<br>• Knowledge of the credit card industry, consumer banking, and consumer lending processes.<br>• Proven ability to conduct criticality analyses and prioritize tasks effectively.<br>• Exceptional problem-solving skills and a pragmatic approach to overcoming challenges.<br>• Positive and approachable attitude, with strong interpersonal and leadership abilities.<br>• Commitment to embracing diversity and fostering an inclusive workplace.<br>• Alignment with the organization's mission and core values.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>