<p><strong>Job Summary:</strong></p><p>The Collections Specialist will be responsible for managing and maintaining accounts receivable records, ensuring that payments are received in a timely manner, resolving payment discrepancies, and providing excellent customer service to clients. This position requires strong communication skills, persistence, and an analytical mindset to help improve the financial performance of the organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Accounts Receivable Management:</strong> Monitor accounts to ensure payments are received on time and identify overdue accounts requiring follow-up.</li><li><strong>Collections Activities:</strong> Contact customers via phone, email, and written correspondence to request payment and resolve outstanding balances.</li><li><strong>Payment Discrepancy Resolution:</strong> Investigate and resolve billing issues or disputes to ensure accuracy in payments and customer satisfaction.</li><li><strong>Customer Relationship Management:</strong> Work closely with customers to build relationships, maintain trust, and provide critical information about account statuses.</li><li><strong>Recordkeeping:</strong> Maintain accurate documentation of collection efforts, payment arrangements, chargebacks, and customer correspondence in company systems.</li><li><strong>Reporting:</strong> Prepare and distribute periodic reports to management on the status of outstanding payments and collections activity.</li><li><strong>Account Analysis:</strong> Analyze aged receivables, identify trends and problematic accounts, and escalate risks appropriately to management.</li><li><strong>Collaboration:</strong> Partner with internal teams, including sales and billing, to ensure a seamless process for collections and dispute resolution.</li></ul><p><br></p><p><strong>Work Environment:</strong></p><p>This position typically operates in an office environment with standard business hours. This is an onsite position.</p><p><strong>Why Join Us?</strong></p><ul><li>Competitive compensation and growth opportunities within the organization.</li><li>Collaborative, supportive work culture focused on professional development.</li><li>The chance to help shape positive customer relationships while contributing to the company’s financial success.</li></ul><p>If you are interested in this position, we encourage you to apply online or call our offices at 210-696-8300!</p>

<p><strong>Qualifications:</strong></p><ul><li><strong>Experience:</strong> Minimum 2-3 years of experience in business to business collections, accounts receivable, or a similar role.</li><li><strong>Education:</strong> High school diploma or equivalent required; an associate degree or coursework in accounting/finance is preferred.</li><li><strong>Skills:</strong></li><li>Strong negotiation and communication skills.</li><li>Knowledge of accounting practices related to collections and payment processing.</li><li>Proficiency in using accounting or ERP systems (e.g., QuickBooks, SAP, Oracle) and Microsoft Office Suite (Excel, Word, Outlook).</li><li><strong>Detail-Oriented:</strong> Ability to manage multiple accounts and prioritize tasks while maintaining a high level of accuracy.</li><li><strong>Problem-Solving:</strong> Proactive ability to identify and resolve account issues efficiently.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience working in collections within specific industries (e.g., healthcare, utilities, retail).</li><li>Familiarity with relevant federal and state regulations related to collections and debt recovery.</li></ul>

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