We are looking for a dedicated and detail-oriented Tax Services Specialist to join our team in Rochester, New York. In this long-term contract position, you will play a crucial role in providing exceptional customer service while managing tax-related tasks with a high level of accuracy and efficiency. This is an excellent opportunity for professionals who thrive in fast-paced environments and have strong communication and problem-solving skills.<br><br>Responsibilities:<br>• Ensure prompt follow-up and resolution of outstanding issues in accordance with established service level agreements.<br>• Develop and maintain a solid understanding of company products, policies, and procedures to effectively assist clients.<br>• Organize and prioritize tasks with a focus on time-sensitive responsibilities and daily deadlines.<br>• Support internal and external clients by completing payments and filings, assisting with tax agency account registrations, and resolving tax notice issues.<br>• Conduct research and analyze tax-related data to ensure accurate resolution and reporting.<br>• Perform data entry, create spreadsheets, and verify data to maintain accurate records.<br>• Utilize systems such as Oracle, MasterTax, Prism, Salesforce, ClientSpace, and Microsoft Office tools to streamline workflow and manage tasks effectively.<br>• Uphold company values, including integrity, service, innovation, partnership, accountability, and respect.<br>• Collaborate with team members and other departments to address client needs and improve service delivery.<br>• Take on additional responsibilities as needed to support the team and meet organizational objectives.

• High school diploma or equivalent education.<br>• Minimum of 2 years of relevant work experience, preferably in payroll or tax-related roles.<br>• Keen attention to detail with a focus on accuracy and timely completion of tasks.<br>• Excellent written and verbal communication skills.<br>• Ability to handle multiple systems and tasks simultaneously in a fast-paced environment.<br>• Strong customer service and interpersonal skills.<br>• Self-motivated with the ability to work independently and prioritize tasks effectively.<br>• Familiarity with online knowledge bases and research tools is preferred.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>