We are looking for a dedicated Tax Services Specialist to join our team in Rochester, New York. This long-term contract role requires an individual who excels in delivering exceptional customer service, possesses strong organizational skills, and thrives in a fast-paced environment. As a key contributor, you will play a vital role in ensuring timely and accurate tax-related processes while supporting both internal and external clients.<br><br>Responsibilities:<br>• Ensure timely follow-up on outstanding issues to meet service level agreements and resolve client concerns.<br>• Build and maintain a comprehensive understanding of company policies, procedures, and tax-related products.<br>• Organize and prioritize daily tasks with a focus on time-sensitive responsibilities.<br>• Handle diverse assignments, including payment processing, tax filings, account registrations, tax notice resolution, and data verification.<br>• Utilize systems such as Oracle, MasterTax, Prism, Salesforce, ClientSpace, and Microsoft Office to complete tasks efficiently.<br>• Research and resolve tax notices and discrepancies with accuracy and attention to detail.<br>• Uphold company values of integrity, accountability, service, and innovation in all interactions.<br>• Create and maintain spreadsheets to support data analysis and documentation needs.<br>• Provide exceptional customer support and address inquiries promptly.<br>• Perform additional responsibilities as assigned to support team objectives.

• High school diploma or equivalent qualification.<br>• Minimum of 2 years of relevant work experience, preferably in payroll or tax-related roles.<br>• Strong attention to detail, ensuring accuracy and timeliness in all tasks.<br>• Excellent written and verbal communication skills.<br>• Proven ability to manage multiple tasks and systems simultaneously in a deadline-driven environment.<br>• Exceptional customer service and interpersonal skills.<br>• Independent work ethic with the ability to prioritize and organize effectively.<br>• Familiarity with online knowledge bases and research tools for problem-solving.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>