We are looking for a detail-oriented Scheduling Assistant II in Lancaster, PA. In this role, you will play a key part in managing customer communications, scheduling appointments, and ensuring the smooth execution of various administrative tasks. This is a long-term position, offering an excellent opportunity for growth. Responsibilities:• Respond to customer inquiries and address concerns with clarity and professionalism.• Delegate unresolved issues to the appropriate teams or individuals when necessary.• Log customer interactions and prepare weekly reports for review.• Provide customers with clear instructions regarding pre-job requirements, such as inspection deadlines and necessary preparations.• Schedule customer appointments, issue reminders, and confirm arrangements.• Maintain detailed records of communications to ensure accurate reporting.• Offer scheduling support, including creating work packets and processing bundled job cards.• Verify and remove job holds to facilitate workflow.• Organize disconnects and assist in closing out work orders.• Investigate claims of property damage and coordinate work assignments if liability is determined.

• Strong customer service skills with the ability to address concerns effectively. • Excellent communication abilities, both verbal and written. • Proficiency in scheduling appointments and managing reminders. • Experience in maintaining accurate logs and records of communications. • Familiarity with investigating property claims and determining liability. • Capability to assist in creating work packets and processing job-related documents. • Knowledge of job scheduling systems and tools. • Ability to multitask and prioritize tasks in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Providence, RI
remote
Temporary
19.00 - 21.00 USD / Hourly
We are looking for a detail-oriented Scheduling Assistant II in Lancaster, PA. In this role, you will play a key part in managing customer communications, scheduling appointments, and ensuring the smooth execution of various administrative tasks. This is a long-term position, offering an excellent opportunity for growth. Responsibilities:• Respond to customer inquiries and address concerns with clarity and professionalism.• Delegate unresolved issues to the appropriate teams or individuals when necessary.• Log customer interactions and prepare weekly reports for review.• Provide customers with clear instructions regarding pre-job requirements, such as inspection deadlines and necessary preparations.• Schedule customer appointments, issue reminders, and confirm arrangements.• Maintain detailed records of communications to ensure accurate reporting.• Offer scheduling support, including creating work packets and processing bundled job cards.• Verify and remove job holds to facilitate workflow.• Organize disconnects and assist in closing out work orders.• Investigate claims of property damage and coordinate work assignments if liability is determined.
2025-09-16T12:43:58Z