<p>We are seeking a Program Coordinator (contractor role) to support and optimize the learner journey by enhancing administrative processes, ensuring seamless customer support, and strengthening cross-departmental collaboration. This role focuses on evaluating and improving all learner touchpoints within our systems, applications, and communication workflows.</p><p><br></p><p>Type of Role:</p><p>This is a project-based contractor role lasting 4–6 months, with the potential for extension. The position allows for remote work and reports to the Chief Operating Officer (COO).</p><p><br></p><p>Key Focus:</p><p>The role prioritizes customer support and operational efficiency in assisting learners throughout their professional development journey, from program exploration to completion. The coordinator will ensure an accessible, frictionless customer experience while improving back-end processes such as logistics, communication, and administrative systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>End-to-End Process Evaluation:</p><ul><li>Conduct a detailed review of the learner journey, focusing on administrative workflows, communication protocols, and customer support needs.</li></ul><p>Touchpoint Mapping:</p><ul><li>Identify areas of improvement across all touchpoints, including website visits, learner portal interactions, staff communications, and program applications to ensure operational smoothness.</li></ul><p>Customer Support and Accessibility Enhancements:</p><ul><li>Recommend and implement changes to improve usability, accessibility, and responsiveness in learner-facing tools (e.g., website, portal, application forms).</li></ul><p>Streamlined Communication Processes:</p><ul><li>Partner with internal teams—including counseling, finance, IT, and communications staff—to improve learner experience and create consistent communication across departments.</li></ul><p>Metrics and Reporting:</p><ul><li>Develop KPIs for learner satisfaction and engagement, establish measurement tools, and provide actionable recommendations to drive continuous improvement.</li></ul><p>Project Management:</p><ul><li>Create detailed project plans and provide regular status updates to senior leadership, including progress tracking, challenges, and outcomes.</li></ul>

<p><strong>Ide</strong>al Candidate Profile:</p><p>This role is ideal for administrative and customer support professionals with experience in project-based evaluation, streamlining workflows, and enhancing customer satisfaction in an educational or professional development setting. Candidates must have:</p><ul><li>Strong customer relationship management skills.</li><li>Experience with cross-functional collaboration in administrative teams.</li><li>Ability to leverage tools for tracking KPIs (e.g., Excel, dashboards, or reporting systems).</li><li>Proficiency in project management software (e.g., Asana, Trello, or similar tools).</li><li>Knowledge of digital platforms and systems like learning portals or CRM tools is a plus.</li></ul>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>