<p>Our team is seeking a dedicated Customer Service Representative for a long-term contract opportunity in North Canton, Ohio. In this role, you will be a key driver of exceptional customer experiences and efficient shipping operations, handling both domestic and international logistics. If you are detail-oriented, communicate effectively, and possess strong organizational skills, we encourage you to apply.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare, process, and monitor domestic and international shipments to ensure on-time delivery.</li><li>Coordinate with shipping carriers, freight forwarders, and customs brokers to facilitate logistics operations.</li><li>Generate shipping labels, commercial invoices, and customs documentation in compliance with regulations.</li><li>Track shipments and resolve delivery issues promptly, minimizing operational disruptions.</li><li>Maintain current shipping logs and ensure adherence to international shipping standards.</li><li>Support inventory management efforts for incoming and outgoing shipments.</li><li>Provide customers with timely updates on orders, product information, and resolutions to service-related concerns.</li><li>Process orders, quotes, returns, and warranty claims accurately and efficiently.</li><li>Document customer interactions to support service improvement initiatives.</li><li>Collaborate with internal teams to ensure seamless follow-up and customer satisfaction.</li></ul><p><br></p>

• Proven experience in customer service roles, including call center or order management.<br>• Familiarity with domestic and international shipping processes and documentation.<br>• Strong skills in handling inbound and outbound calls professionally and efficiently.<br>• Ability to create shipping labels, invoices, and customs documentation.<br>• Knowledge of inventory management and shipping functions.<br>• Excellent communication and problem-solving abilities.<br>• Ability to work collaboratively with cross-functional teams.<br>• Strong attention to detail and organizational skills.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>