<p>We are seeking a dedicated Customer Service Representative to join our team in Mount Hope, Ohio. In this contract-to-permanent opportunity, you will serve as the initial point of contact for customers, ensuring a seamless service experience by handling a broad range of inquiries and requests. This role offers a dynamic setting, requiring a balance of problem-solving, technical support, and responsive communication.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to incoming customer calls, addressing inquiries and resolving concerns.</li><li>Support homeowners with service requests and technical issues, particularly related to garage doors.</li><li>Provide clear and accurate information regarding order shipping, delivery status, and timelines.</li><li>Efficiently process orders utilizing Microsoft Office applications and Oracle systems.</li><li>Make outbound calls to follow up on customer issues and provide timely updates.</li><li>Work collaboratively with team members during training and shadowing to enhance service delivery.</li><li>Accurately maintain detailed records of customer interactions, transactions, and service requests.</li><li>Ensure all communications reflect courtesy, attentiveness, and a commitment to customer satisfaction.</li><li>Adhere to business casual workplace standards while meeting established service expectations.</li><li>Participate in ongoing training sessions to remain current on systems, processes, and best practices.</li></ul>

• Proven experience in customer service, preferably in a call center environment.<br>• Proficiency in Microsoft Office Suite, including Outlook and Excel.<br>• Familiarity with Oracle systems or similar order processing tools.<br>• Strong communication skills, both verbal and written.<br>• Ability to manage a high volume of incoming and outgoing calls.<br>• Detail-oriented with excellent organizational abilities.<br>• Comfortable working in a fast-paced, team-oriented setting.<br>• Willingness to complete classroom training and shadowing for skill development.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>