<p><strong>Project Coordinator</strong></p><p><strong>Location</strong>: Nashville, TN </p><p><br></p><p><strong>Employment Type</strong>: Full-Time Contract (6 months; Potential for Extension or Conversion) </p><p><strong>Overview</strong>:</p><p>We are seeking a detail-oriented and proactive Project Coordinator to join our dynamic team. This role thrives in a fast-paced, collaborative environment and is ideal for someone who enjoys working closely with customers and internal teams to ensure project success from start to finish.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver a personalized and creative experience to members throughout their project lifecycle</li><li>Coordinate project activities and ensure timely delivery of high-quality outcomes</li><li>Maintain exceptional customer satisfaction through effective communication and problem-solving</li><li>Collaborate with publishing and internal teams to ensure proper service package enrollment</li><li>Utilize various software tools to manage customer accounts and monitor for potential issues</li><li>Meet performance and quality metrics consistently</li><li>Drive process improvement initiatives within the department</li><li>Escalate issues and remove barriers to ensure project deadlines are met</li></ul><p><br></p>

<p><strong>Basic Qualifications:</strong></p><ul><li>Associate’s Degree</li><li>Minimum 1 year of customer service experience</li><li>Experience managing high-volume processes</li><li>Proficiency in Microsoft Office applications</li><li>Ability to work weekends and overtime as needed</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Bachelor’s Degree highly preferred</li><li><strong>Experience in data management </strong>or stakeholder coordination</li><li>Strong organizational, multitasking, and follow-up skills</li><li>Excellent written and verbal communication abilities</li><li>Proven ability to escalate issues and collaborate with leadership to resolve constraints</li><li>Demonstrated ownership and ability to earn trust across teams</li></ul><p><strong>Ideal Candidate Traits:</strong></p><ul><li>High attention to detail</li><li>Strong stakeholder management skills</li><li>Ability to work independently and within a team</li><li>Comfortable navigating multiple systems and tools</li><li>Passion for continuous improvement and delivering exceptional service</li></ul><p><br></p>

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