We are looking for an experienced IT Support specialist to provide on-site technical assistance and ensure smooth operation of IT systems and devices. In this role, you will manage a variety of tasks, including hardware troubleshooting, device imaging, and IT asset management, while supporting mobile devices and performing occasional Active Directory tasks. This is a contract position based in Mundelein, Illinois.<br><br>Responsibilities:<br>• Provide hands-on technical support for hardware, software, and mobile devices, ensuring functionality and resolving issues effectively.<br>• Perform device imaging and configuration to prepare workstations for use.<br>• Troubleshoot technical problems related to Microsoft Windows 10, Active Directory, and other IT systems.<br>• Manage IT assets, including tracking and maintaining inventory records.<br>• Handle service desk tickets, prioritizing and resolving requests in a timely manner.<br>• Support mobile fleet management, ensuring devices are properly configured and operational.<br>• Implement and manage Multi-Factor Authentication (MFA) solutions to enhance security.<br>• Utilize Intune for device management and configuration tasks.<br>• Collaborate with team members to transfer knowledge and improve IT processes.<br>• Adapt to changing IT needs within the organization and provide reliable solutions.

• Proficiency in Active Directory management and troubleshooting.<br>• Strong knowledge of Microsoft Windows 10 and related systems.<br>• Experience with basic hardware and software troubleshooting.<br>• Familiarity with IT asset management and inventory tracking.<br>• Ability to manage service desk tickets and resolve technical issues efficiently.<br>• Hands-on experience with desktop imaging and configuration.<br>• Knowledge of Intune for device management is preferred.<br>• Understanding of Multi-Factor Authentication (MFA) implementation and support.

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