We are looking for a Member Services Representative to join our team in Minneapolis, Minnesota. In this role, you will provide exceptional support to members by addressing inquiries related to transportation bookings, benefits, billing concerns, and prescriptions. This is a contract-to-permanent opportunity, ideal for candidates who are passionate about delivering outstanding service in the healthcare industry. Responsibilities: • Respond to member inquiries regarding transportation bookings in a timely and detail-oriented manner. • Assist members in understanding and utilizing their healthcare benefits. • Address concerns related to billing and provide accurate information to resolve issues. • Handle prescription-related questions and ensure members receive appropriate guidance. • Triage incoming calls to identify and prioritize urgent matters. • Maintain detailed and accurate records of member interactions. • Deliver exceptional customer service while adhering to company policies and procedures. • Collaborate with team members to ensure efficient handling of member requests. • Utilize computer systems effectively to manage and document member information.

• Previous experience in a call center or customer service role. • Proficiency in using computer systems and software applications. • Strong communication and interpersonal skills. • Familiarity with the healthcare industry and related processes. • Ability to manage multiple tasks while maintaining attention to detail. • Problem-solving skills to address member concerns effectively. • Flexibility to adapt to changing priorities and workflows. • Commitment to providing excellent service to members.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Minneapolis, MN
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for a Member Services Representative to join our team in Minneapolis, Minnesota. In this role, you will provide exceptional support to members by addressing inquiries related to transportation bookings, benefits, billing concerns, and prescriptions. This is a contract-to-permanent opportunity, ideal for candidates who are passionate about delivering outstanding service in the healthcare industry. Responsibilities: • Respond to member inquiries regarding transportation bookings in a timely and detail-oriented manner. • Assist members in understanding and utilizing their healthcare benefits. • Address concerns related to billing and provide accurate information to resolve issues. • Handle prescription-related questions and ensure members receive appropriate guidance. • Triage incoming calls to identify and prioritize urgent matters. • Maintain detailed and accurate records of member interactions. • Deliver exceptional customer service while adhering to company policies and procedures. • Collaborate with team members to ensure efficient handling of member requests. • Utilize computer systems effectively to manage and document member information.
2025-12-18T16:23:54Z