We are looking for a dedicated Business Systems Analyst to join our team in Independence, Ohio. In this long-term contract position, you will play a critical role in providing comprehensive desktop support and technical assistance to ensure seamless operations. This is an excellent opportunity to collaborate with experienced professionals and contribute to the success of our team.<br><br>Responsibilities:<br>• Deliver expert desktop support services, including troubleshooting and resolving technical issues related to hardware and software.<br>• Assist users in understanding and utilizing applications effectively, ensuring optimal functionality.<br>• Manage and maintain workstation imaging processes to ensure consistency and reliability.<br>• Provide support for Active Directory, including user account management and permissions.<br>• Collaborate with product and development teams to identify and address system bugs and implement improvements.<br>• Document user interactions, issue resolutions, and support activities for process improvement.<br>• Conduct training sessions to educate users on system functionalities and best practices.<br>• Ensure the reliability and performance of desktop hardware and software through proactive maintenance.<br>• Offer application support to resolve user challenges and enhance overall productivity.<br>• Participate in quality assurance efforts to identify and address potential system vulnerabilities.

• Proficiency in PC desktop and workstation support.<br>• Strong knowledge of Active Directory for user account management.<br>• Experience with desktop hardware and troubleshooting.<br>• Familiarity with Windows 10 operating system.<br>• Hands-on experience with desktop imaging and deployment processes.<br>• Ability to provide application support and resolve user technical issues.<br>• Excellent problem-solving and communication skills.<br>• Capability to work collaboratively with cross-functional teams.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at <a href="https://www.roberthalfbenefits.com/Resources" target="_blank">roberthalfbenefits.com/Resources</a>.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>