We are looking for a dedicated Customer Service Representative to service clinics in LA area clinics; patients, appointments, referral issues, working with patients, appointments, prior authorizations; providers are in CA, Oregon, Washington. This is a long-term contract position starting 12.1, where you will play a vital role in ensuring exceptional service and support for our clients. As part of a global organization, you will contribute to improving health outcomes by connecting individuals with the resources and care they need. Training Hours: 8:00 - 4:30 PST for 6 weeksWork Hours: EST: 11:30-8:00 pm CST 10:30 - 7:00 pmMST: 9:30-5:00 pmPST: 8:30-5:00 pmSchedule: Full time, Monday - Friday Responsibilities:• Deliver high-quality customer service by addressing inquiries, resolving issues, and providing accurate information.• Maintain adherence to performance metrics, including accuracy, quality, and attendance standards.• Act as an advocate for patients by exchanging complex and sensitive information with professionalism and care.• Assist with scheduling appointments, authorizations, and claims, utilizing internal systems effectively.• Document customer interactions accurately and concisely according to established guidelines.• Support team members with administrative tasks, ensuring smooth operations and resolution of patient concerns.• Identify and mitigate potential financial, medical, or legal risks based on collected data.• Collaborate with clinicians and telehealth nurses to provide necessary assistance and ensure seamless communication.• Conduct training and support for new or potential members, offering general information about medical services.• Exhibit strong interpersonal and communication skills to uphold the organization’s commitment to superior service.

• Proven experience in customer service or a related field. • Proficiency in data entry and documentation with attention to detail. • Familiarity with scheduling, claims administration, and authorization processes. • Strong communication skills in English; bilingual proficiency in Spanish is a plus. • Ability to work within established metrics and adapt to flexible schedules, including occasional overtime. • Proficiency in Microsoft Office Suite and other relevant software tools. • Knowledge of healthcare systems, benefits, and policies. • Demonstrated ability to work collaboratively in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Dallas, TX
remote
Temporary
18.00 - 19.50 USD / Hourly
We are looking for a dedicated Customer Service Representative to service clinics in LA area clinics; patients, appointments, referral issues, working with patients, appointments, prior authorizations; providers are in CA, Oregon, Washington. This is a long-term contract position starting 12.1, where you will play a vital role in ensuring exceptional service and support for our clients. As part of a global organization, you will contribute to improving health outcomes by connecting individuals with the resources and care they need. Training Hours: 8:00 - 4:30 PST for 6 weeksWork Hours: EST: 11:30-8:00 pm CST 10:30 - 7:00 pmMST: 9:30-5:00 pmPST: 8:30-5:00 pmSchedule: Full time, Monday - Friday Responsibilities:• Deliver high-quality customer service by addressing inquiries, resolving issues, and providing accurate information.• Maintain adherence to performance metrics, including accuracy, quality, and attendance standards.• Act as an advocate for patients by exchanging complex and sensitive information with professionalism and care.• Assist with scheduling appointments, authorizations, and claims, utilizing internal systems effectively.• Document customer interactions accurately and concisely according to established guidelines.• Support team members with administrative tasks, ensuring smooth operations and resolution of patient concerns.• Identify and mitigate potential financial, medical, or legal risks based on collected data.• Collaborate with clinicians and telehealth nurses to provide necessary assistance and ensure seamless communication.• Conduct training and support for new or potential members, offering general information about medical services.• Exhibit strong interpersonal and communication skills to uphold the organization’s commitment to superior service.
2025-10-08T17:19:12Z