We are looking for a detail-oriented Customer Account Coordinator to join our team on a contract basis in Boca Raton, Florida. This role involves managing the full cycle of order processing for Global Accounts while ensuring accuracy and efficiency. The ideal candidate will thrive in a fast-paced environment, possess strong technical skills, and demonstrate excellent communication abilities.<br><br>Responsibilities:<br>• Manage product listings, pricing updates, and order flows on the Shopify B2B platform, ensuring accuracy and resolving any errors to enhance customer satisfaction.<br>• Provide dedicated support to Global Accounts across multiple regions, ensuring seamless communication and service.<br>• Process orders in accordance with account-specific shipping schedules and vendor compliance requirements.<br>• Maintain organized workflows to consistently meet customer shipping deadlines.<br>• Monitor shipment statuses, review daily reports, and proactively address non-conformances to maintain high performance standards.<br>• Collaborate with internal teams to resolve customer inquiries and improve process efficiency.<br>• Generate and analyze reports using Microsoft Excel, including pivot tables, to track order metrics and performance.<br>• Ensure all tasks are executed to meet contractual obligations and business objectives.<br>• Perform additional duties as assigned to support broader team initiatives.

• High school diploma required; college coursework or a four-year degree in Business, Supply Chain, or a related field is preferred.<br>• Minimum of 5 years’ experience in customer service, preferably in a call center environment with hands-on order management.<br>• Proficiency in Microsoft Office applications, including Excel, with advanced knowledge of pivot tables.<br>• Familiarity with CRM systems and order entry tools.<br>• Strong communication skills, both written and verbal, to effectively liaise with clients and internal teams.<br>• Exceptional organizational skills to manage multiple priorities and deadlines.<br>• Ability to analyze data and generate actionable insights.<br>• Previous experience supporting Global Accounts or handling large-scale order operations is a plus.

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