<p><strong>Robert Half </strong>is actively partnering with an Austin-based client to identify a <strong>Help Desk Technician (contract). </strong>In this role, you’ll be the first point of contact for employees experiencing technical issues, providing timely and effective solutions to ensure smooth business operations. <strong>This is an on-site role in Austin.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to user inquiries via phone, email, or ticketing system regarding hardware, software, and network issues.</li><li>Diagnose and resolve technical problems, escalating complex issues to appropriate teams when necessary.</li><li>Install, configure, and troubleshoot desktop and laptop computers, mobile devices, printers, and other peripherals.</li><li>Maintain accurate records of support requests and resolutions using the help desk ticketing system.</li><li>Provide onboarding technical support for new employees, including account setup and equipment provisioning.</li><li>Assist in maintaining IT documentation and knowledge base articles.</li><li>Collaborate with other IT team members to improve support processes and user experience</li></ul>

<p><strong>Qualifications</strong></p><ul><li>Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>1 or more years of experience in a help desk or technical support role.</li><li>Extensive knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.</li><li>Familiarity with Active Directory, remote desktop tools, and basic networking concepts.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to prioritize tasks and manage time effectively in a fast-paced environment.</li></ul><p><strong>Preferred Skills</strong></p><ul><li>Experience with ITIL practices or help desk certifications (e.g., CompTIA A+, HDI).</li><li>Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).</li><li>Experience supporting mobile devices (iOS, Android) and remote users.</li></ul><p><strong>Contract Benefit Offerings: </strong></p><ul><li>Healthcare (medical, dental, and vision plans)</li><li>401(k) and retirement plans</li><li>Commuter benefits</li><li>Employee and vendor discounts</li><li>Employee Assistance Program (EAP)</li><li>And many more!</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>