We are looking for a dedicated Office Services Associate to join our team in Austin, Texas. In this role, you will provide essential back-office support to ensure smooth daily operations, including reprographics, mail services, and digital processes. This is a long-term contract position offering the opportunity to work in a fast-paced and detail-oriented environment.<br><br>Responsibilities:<br>• Manage a variety of office services tasks, including reprographics, mail handling, and intake processes, while adhering to established procedures.<br>• Ensure all job tickets are completed accurately before beginning assignments to maintain quality and efficiency.<br>• Operate and maintain office equipment, troubleshooting basic issues and ensuring proper supplies such as paper and toner are stocked.<br>• Prioritize and organize workflow to meet deadlines and contractual obligations for job completion and delivery.<br>• Perform quality assurance checks on completed work to ensure accuracy and compliance with standards.<br>• Communicate effectively with supervisors and clients to address issues and clarify project requirements.<br>• Follow company and client policies while ensuring cost-efficient usage of equipment and supplies.<br>• Assist with hospitality and reception duties as needed to support broader office services.<br>• Regularly lift and transport items weighing up to 50 lbs. as part of daily operations.<br>• Maintain accurate logs and documentation for all tasks to ensure transparency and accountability.
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> - High school diploma or equivalent. <br> - Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> - Skilled in the use of mail phone email digital reprographics and mail equipment. <br> - Familiar with general back office procedures to meet and maintain client satisfaction. <br> - Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> - Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> - Attention to detail with good organizational skills. <br> - Must be able to meet deadlines and complete all projects in a timely manner. <br> - Ability to handle sensitive and/or confidential documents and information. <br> - Able to make independent decisions that conform to business needs and policy. <br> - Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> - Must work well in a team environment. <br> - Must be able to interact effectively with multi-functional and diverse backgrounds. <br> - Ability to work in a fast-paced environment. <br> - Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> - Number and titles of direct reports if any: n/a <br> - Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> - Internal: This position works closely with the Office Services team <br> - External: Clients <br> <br> Job duties <br> * denotes an essential function <br> - *Utilize appropriate logs for all office services work. <br> - *Ensure that job tickets are properly filled out before beginning work. <br> - *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> - *Follow procedures to run jobs in proper order. <br> - *Communicate with supervisor or client on job or deadline issues. <br> - *Meet contracted deadlines for accepting completing and delivering all work. <br> - *Troubleshoot basic equipment problems. <br> - Be able to lift up to 50 lbs. on a regular basis. <br> - Prioritize workflow. <br> - Performs Quality Assurance on own and work of others. <br> - Load machines with various paper toner supplies. <br> - Answer telephone emails and place service calls when needed. <br> - Interact with clients in person over the phone or electronically. <br> - Adhere to Williams Lea policies in addition to client site policies. <br> - Use equipment and supplies in a cost-efficient manner. <br> <br> Working conditions <br> - Position operates at sites with maximum of 24/7 operations. Individual shift requirements wil...
<p>We are looking for an Administrative Assistant to join our team on a contract basis in Austin, Texas. In this role, you will provide critical support to ensure smooth daily operations. This is an excellent opportunity to contribute to a dynamic organization dedicated to empowering franchisees and delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Perform data entry, generate reports, and maintain organized filing systems.</p><p>• Assist with processing sales and operations paperwork to support team activities.</p><p>• Provide administrative assistance to both the Sales and Operations teams.</p><p>• Answer and direct incoming phone calls while offering excellent customer service.</p><p>• Welcome and assist franchisees and guests visiting the office.</p><p>• Support presentations for prospective franchisees and ensure a thorough and attentive experience.</p><p>• Request and track necessary franchisee documentation, such as insurance and licenses.</p><p>• Handle general administrative tasks as needed to maintain office efficiency.</p>
We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. In this contract position, you will play a key role in delivering exceptional support to customers within the financial services industry. By addressing inquiries and resolving issues, you will contribute to a positive experience for both clients and their employees, while working in a collaborative and supportive environment.<br><br>Responsibilities:<br>• Respond to a high volume of customer inquiries via phone in a friendly and detail-oriented manner.<br>• Assist customers with resetting passwords securely and efficiently.<br>• Troubleshoot technical issues related to login processes, onboarding, and timekeeping.<br>• Provide guidance and solutions to resolve customer concerns, ensuring satisfaction.<br>• Document customer interactions and escalate complex issues to higher-level support teams when necessary.<br>• Collaborate with colleagues to refine service processes and improve customer experiences.<br>• Conduct follow-up communications to confirm successful resolution of customer concerns.<br>• Maintain knowledge of security protocols to ensure safe password management.<br>• Utilize office equipment effectively to support daily tasks and documentation needs.
The Receptionist serves as the first point of contact for visitors, clients, and employees. This role is responsible for providing excellent customer service, managing front-desk operations, handling incoming calls, and performing various administrative duties to support daily office operations. Greet and welcome visitors in a detail oriented and friendly manner. Answer, screen, and forward phone calls; take and relay messages accurately. Manage the reception area, ensuring it is clean, organized, and presentable at all times. Handle incoming and outgoing mail, deliveries, and courier services. Maintain visitor logs and ensure security protocols are followed. Schedule and coordinate appointments, meetings, and conference rooms. Assist with administrative tasks such as data entry, filing, and maintaining office supplies. Support HR or administrative departments with onboarding, documentation, or event coordination. Handle inquiries from clients, staff, and the public efficiently and courteously. Perform other related duties as assigned by management.
We are looking for an organized and meticulous Project Assistant to join our team on a contract basis in Austin, Texas. This role involves supporting event registration and attendee management during a convention, where efficiency and computer proficiency are key. The position is ideal for individuals with strong multitasking abilities and a knack for working in fast-paced environments.<br><br>Responsibilities:<br>• Assist with attendee registration and badge issuance at the event's front desk.<br>• Utilize computer systems efficiently to look up and register attendees.<br>• Provide excellent customer service to event participants during check-in.<br>• Ensure accurate and timely data entry while managing attendee information.<br>• Participate in training sessions to familiarize yourself with event procedures.<br>• Collaborate with teammates to maintain smooth operations at the registration counter.<br>• Address attendee inquiries and resolve any issues promptly.<br>• Support the setup and organization of registration materials.<br>• Follow established protocols to ensure a seamless registration process.<br>• Maintain a focused demeanor and uphold the event's standards.
Our client is seeking a talented individual to serve as the primary representative and point of contact for assigned clients and shared employees to fulfill customer service needs. This role is responsible for all aspects of payroll for assigned employees, facilitating timely and accurate processing of multi-state, weekly, bi-weekly, semi-monthly, and monthly payroll schedules.<br><br>In this role, you will join a thriving team environment that is enthusiastic about providing personalized HR support to a growing list of valued clients. The Payroll Specialist I position offers the opportunity to further develop your career and expand your payroll knowledge while serving as a key contributor in strengthening long-term client relationships.<br><br>Essential Duties:<br><br>Maintains payroll-related accounts and processes multi-state payroll. Responsible for reconciliation and accuracy of payroll system. Prepares forms, enters data into payroll system, computes wages and deductions, and posts to payroll records. Interacts with clients regarding payroll questions and problem resolution.<br>Maintains and processes appropriate records to support all payroll transactions including salary changes, deduction changes, terminations, and name/address changes. Resolves payroll issues and discrepancies. Processes garnishments.<br>Collects and ensures new hire paperwork and appropriate documents are processed accurately in payroll and timekeeping systems. Maintains W-4 and I-9 documents for all new hires and processes E-Verify.<br>Performs all other duties as assigned.<br><br>Minimum Qualifications:<br><br>High school diploma or equivalent required; advanced degree a plus.<br>Minimum of three (3) years of experience in payroll processing, garnishments & general deductions, and W-2 & I-9 maintenance.<br>Fundamental Payroll Certification (FPC) preferred.<br>Certified Payroll Professional (CPP) preferred.<br>Bilingual preferred.<br>Working knowledge of processing job-costed and certified payrolls.<br>Knowledge of time clock systems.<br>Knowledge of Department of Labor and Fair Labor Standards Act regarding payroll and overtime.<br>* Proficiency with personal computers and payroll database systems.<br>* Skilled in MS Excel, Word, and PowerPoint.<br>* Excellent verbal and written communication skills.<br>* Strong interpersonal and organizational skills.<br>* Ability to maintain confidentiality and demonstrate accuracy and attention to detail.<br>* Ability to manage multiple payrolls for numerous clients with various schedules.<br>* Ability to organize and complete work within deadlines, adapt to change, and multi-task.<br>Ability to sit for long periods performing sedentary activities.<br><br>If you are interested in this opportunity, we encourage you to apply online or call our office at 210-696-8300!
<p>We are seeking a diligent and adaptable Accountant to join our Full-Time Engagement Professional (FTEP) program. This role is ideal for someone eager to develop new skills, learn innovative accounting systems, build strong client relationships, and deliver excellent financial support. The perfect candidate thrives in dynamic environments, demonstrates attention to detail, and supports organizational goals through efficient accounting processes.</p><p>Key responsibilities include account management, financial reporting, reconciliation, month-end and year-end close, budget preparation and financial analysis, tax compliance, inventory and fixed asset management, software and systems expertise, audits, and problem-solving. On a daily basis, this role will handle accounts payable, accounts receivable, payroll, general ledger tasks, and ensure accuracy in financial records. Tasks also include preparing Profit and Loss statements, Balance Sheets, Cash Flow reports, reconciling key accounts like bank accounts and credit cards, managing journal entries, correcting inaccuracies, and overseeing accruals during closing periods.</p><p>In collaboration with teams, you will assist in budget formulation, track variances, and recommend solutions to achieve financial objectives. This role requires working closely with tax accountants for accurate filings and compliance with state and federal regulations. Managing records for inventory, depreciation schedules, and fixed assets is also key.</p><p>Proficiency in accounting software such as QuickBooks, Xero, NetSuite, and Excel is required. Adaptability to new technologies and software is highly valued. The role may involve assisting with audits, providing documentation, resolving discrepancies, and troubleshooting accounting irregularities while identifying areas for improvement.</p><p>Qualifications include 5+ years of accounting or bookkeeping experience (with full-charge duties preferred), a Bachelor’s degree in Accounting, Finance, or equivalent work experience, knowledge of GAAP standards, and strong communication skills. Candidates must have high attention to detail, problem-solving expertise, and the ability to foster client relationships.</p><p>This role suits those who enjoy working autonomously, managing end-to-end accounting processes, and embracing learning opportunities in a progressive and supportive environment. Join our team to grow professionally and contribute to advancing financial management practices.</p>
We are looking for a meticulous and organized Billing Specialist to join our team in Austin, Texas. In this role, you will oversee various billing functions, ensuring invoices are processed accurately and customer accounts are up-to-date. This position requires strong attention to detail, excellent communication skills, and proficiency in managing financial transactions and records.<br><br>Responsibilities:<br>• Input and update customer information, including rate changes, in the system.<br>• Prepare and distribute invoices on a weekly, semi-monthly, and monthly basis.<br>• Contact customers with courtesy reminders regarding overdue payments.<br>• Monitor and track deadlines for rate adjustments and changes.<br>• Maintain and manage customer contracts efficiently.<br>• Investigate and resolve disputes related to credit card chargebacks.<br>• Process manual credit card transactions promptly and accurately.<br>• Generate journal entries for invoices and ensure proper posting.<br>• Review and finalize daily journal entries to maintain accurate records.<br>• Support the front desk with reservation corrections and other administrative tasks as needed.
We are looking for a skilled Systems Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize on-premises and cloud systems while ensuring seamless functionality across all infrastructure components. You will also play a key role in maintaining security protocols, troubleshooting technical issues, and supporting IT initiatives to align with organizational goals.<br><br>Responsibilities:<br>• Manage and administer infrastructure systems, including physical and virtual machines, cloud environments, and associated architecture.<br>• Implement and oversee database systems, ensuring their security, integrity, and accessibility.<br>• Administer Office 365 applications such as Exchange Online, SharePoint, OneDrive, and Teams.<br>• Lead efforts to maintain system backups and disaster recovery protocols, ensuring compliance with organizational standards.<br>• Monitor and enhance system security, including managing Active Directory, Entra ID, and hybrid identity solutions.<br>• Design and implement security controls, including role-based access management, privileged access, and Microsoft Defender configurations.<br>• Collaborate with IT teams to complete systems-related projects and initiatives efficiently.<br>• Provide technical support to end users, resolving hardware, software, and cloud service issues.<br>• Guide and mentor less experienced IT staff, promoting a collaborative and knowledgeable environment.<br>• Manage IT hardware and software procurement and inventory to ensure operational needs are met.
We are looking for a meticulous Data Entry Clerk to join our team in San Antonio, Texas. This contract position involves ensuring the accuracy and integrity of financial data within organizational systems and databases. If you thrive in detail-oriented roles and possess excellent organizational skills, we encourage you to apply.<br><br>Responsibilities:<br>• Accurately input and update financial data into computer systems and spreadsheets.<br>• Verify data entries for accuracy and consistency to ensure error-free records.<br>• Maintain confidentiality and security of sensitive information in line with organizational policies.<br>• Organize and manage records in both digital databases and physical filing systems.<br>• Collaborate with team members to resolve discrepancies or incomplete information.<br>• Ensure compliance with data management procedures and standards.<br>• Prepare reports and summaries based on entered data as needed.<br>• Assist in streamlining data entry processes for improved efficiency.
We are looking for an experienced Bookkeeper to join our team in Austin, Texas. The ideal candidate will be responsible for managing financial transactions, maintaining accurate records, and ensuring the smooth operation of day-to-day accounting tasks. This role is an excellent opportunity for a detail-oriented individual with a strong background in bookkeeping and financial management.<br><br>Responsibilities:<br>• Record and classify financial transactions accurately within accounting software.<br>• Perform regular reconciliations of bank and credit card statements to ensure accuracy.<br>• Manage accounts payable and accounts receivable processes efficiently.<br>• Prepare and distribute invoices, receipts, and payments in a timely manner.<br>• Maintain comprehensive and organized financial records and documentation.<br>• Assist in preparing payroll and ensuring compliance with tax filing requirements.<br>• Generate financial reports and provide support for budgeting and forecasting.<br>• Collaborate with management to ensure financial practices align with organizational goals.
