We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. In this contract position, you will play a key role in delivering exceptional support to customers within the financial services industry. By addressing inquiries and resolving issues, you will contribute to a positive experience for both clients and their employees, while working in a collaborative and supportive environment.<br><br>Responsibilities:<br>• Respond to a high volume of customer inquiries via phone in a friendly and detail-oriented manner.<br>• Assist customers with resetting passwords securely and efficiently.<br>• Troubleshoot technical issues related to login processes, onboarding, and timekeeping.<br>• Provide guidance and solutions to resolve customer concerns, ensuring satisfaction.<br>• Document customer interactions and escalate complex issues to higher-level support teams when necessary.<br>• Collaborate with colleagues to refine service processes and improve customer experiences.<br>• Conduct follow-up communications to confirm successful resolution of customer concerns.<br>• Maintain knowledge of security protocols to ensure safe password management.<br>• Utilize office equipment effectively to support daily tasks and documentation needs.

• Bilingual proficiency in English and Spanish is required.<br>• High school diploma or equivalent; additional certifications in customer service are advantageous.<br>• At least two years of experience in a customer service role, preferably within a call center environment.<br>• Strong verbal and written communication skills with the ability to handle inquiries professionally.<br>• Proven problem-solving skills and attention to detail to address customer needs effectively.<br>• Ability to manage high-stress situations calmly and efficiently.<br>• Familiarity with basic office equipment, including computers, fax machines, and copiers.<br>• Physical capability to sit for extended periods and occasionally lift or move items up to 20 lbs.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>