We are working with a client based in Metro Atlanta seeking a mid-level Systems Administrator / Help Desk Engineer to provide hands-on technical support across end-user systems and core IT infrastructure. This role is well-suited for a technically capable, customer-focused detail oriented who has moved beyond entry-level help desk work and is ready to take ownership of troubleshooting, system support, and day-to-day IT operations. <br> What You’ll Do: • Provide Level 2 support and act as an escalation point for complex end-user issues involving hardware, software, and connectivity. • Support and administer Windows desktops and laptops in a corporate environment. • Manage user accounts, access, and permissions within Active Directory and Group Policy. • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Troubleshoot network connectivity issues (LAN/WAN, VPN, DNS, DHCP) and work with senior staff as needed. • Assist with system updates, patching, device deployments, and endpoint security initiatives. • Maintain and update IT documentation, knowledge base articles, and support procedures. • Collaborate with internal teams and vendors on infrastructure improvements and technology projects. • Deliver timely, detail oriented support to both on-site and remote users.

Requirements: • 3–5 years of experience in a Help Desk, Desktop Support, or Systems Administration role. • Strong hands-on experience with Windows OS, Active Directory, and Microsoft 365. • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). • Experience working with ticketing systems and IT service management processes. • Ability to troubleshoot issues independently and escalate appropriately when needed. • Strong communication skills and a customer-service mindset. • Experience in a corporate IT environment preferred.

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