<p>Position Summary</p><p>We are seeking a Help Desk Analyst to provide technical support to end users, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.</p><p>Key Responsibilities</p><ul><li>Respond to Tier 1 and Tier 2 support requests via phone, email, and ticketing system.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Manage user accounts, password resets, and access permissions.</li><li>Document issues, solutions, and escalation steps.</li><li>Train users on basic IT practices and applications.</li></ul><p><br></p>

<p>Qualifications</p><ul><li>Associate’s or Bachelor’s degree in IT or related field preferred.</li><li>1–3 years of help desk or technical support experience.</li><li>Familiarity with Windows/Mac OS, Office 365, and ticketing tools.</li><li>Strong problem-solving and communication skills.</li><li>CompTIA A+ or similar certification preferred.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>