We are looking for a Tier III Help Desk Technician with advanced troubleshooting skills to handle escalations and complex IT support issues. This role serves as a senior support resource and will work closely with system and network teams to resolve high-level incidents. Responsibilities: Resolve advanced technical issues involving networks, servers, and enterprise systems Serve as an escalation point for Tier I and II technicians Document solutions and create knowledge base articles Assist with IT projects and deployments Mentor entry level help desk staff

4+ years of IT support experience Strong knowledge of Active Directory, Group Policy, Exchange, and Office 365 Experience supporting virtual environments (VMware, Hyper-V) Familiarity with scripting (PowerShell a plus) IT certifications such as CompTIA Security+, Microsoft MCSA, or equivalent

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>