All You Need to Know About Customer Service Jobs

By Robert Half on December 22, 2021 at 3:30pm

Robert Half’s 2022 Salary Guide lists customer service and call center specialist roles among the hottest jobs in administrative and customer support. Why is that? Organizations are seeing increases in customer outreach, which means the demand for customer service jobs is rising, too.

Customer service and call center professionals play an important role in a company's success because they affect how people perceive the business. As front-line employees, they’re tasked with creating positive interactions, handling orders and answering questions — all of which have the opportunity to build customer relationships.

If you're interested in exploring customer service jobs, read on for the typical duties, projected customer service salaries and what you need to know about succeeding in these roles, whether they are remote or on-site positions.

Customer service jobs and skills

There are a variety of customer service jobs, ranging from entry-level to manager. Here are two of the most common positions:

1. Customer service specialist — Customer service specialists receive and place telephone calls (or if online, receive or offer chat communications). They troubleshoot and resolve issues, and maintain relationships with customers by answering questions and concerns with speed and professionalism.

An excellent customer service resume will highlight communication and problem-solving abilities, technical proficiency, research expertise, and data entry skills. After gaining more experience, a customer service specialist can advance to a senior customer service specialist or customer service manager role.

2. Call center specialist — Another common customer service job is call center specialist. This person responds to customer inquiries, processing orders and routing calls to appropriate departments.

Employers typically look for someone who can handle a high volume of calls, with stellar interpersonal abilities, alphanumeric data entry and tech skills, and, of course, customer service skills. With experience, a call center specialist can move up to a senior- or manager-level role.

Are you interested in a career in customer service? Robert Half can help you find the right remote or on-site position. Check out our job listings to find your next opportunity.

Customer service salary ranges

The Salary Guide From Robert Half has projected starting salaries and employment trends for 500-plus positions, including those in administrative and customer support.

The median salary of a customer service specialist with average experience and most of the necessary skills is estimated to be $35,000, according to the Salary Guide. That can increase to a midpoint salary of $50,250 for a customer service manager. Call center representatives can expect a midpoint salary of $35,750, increasing to $56,250 for call center managers.

You can also use the Salary Guide to localize your insights for these customer service jobs in your city or region.

How to succeed in customer service jobs

Once you've secured a position, there are a number of ways to stand out to your employer. Here are four tips to help you build and improve your customer service skills.

  • Be positive. As with every profession, there will be aspects of customer service jobs that you like more than others. Focus on the elements that excite you about the work and demonstrate positivity, even when dealing with the most difficult customers.
  • Expect a learning curve. Wouldn’t it be great if we already knew everything we needed to know about a job right at the beginning? Since that’s usually not the case, the best approach when starting out is to have patience and set realistic expectations. While it may not be particularly difficult to join the customer service field, it will take time to master it and to learn the unique processes and procedures of your employer. Don't be afraid to ask your boss and colleagues for tips as you aim to exceed expectations in the customer service jobs you hold.
  • Collaborate with others. Being a team player is essential when it comes to providing outstanding customer service. Collaboration skills are even more important when teams are working remotely or dispersed. Often, more than one person is needed to resolve an issue or respond to a complicated customer inquiry. The better you are at communicating and collaborating with others, the farther you'll go in your customer service career.
  • Keep learning. Whether you’re just starting out or you’re a seasoned customer service professional, it’s important to stay up to date with the latest trends, such as new systems and advancements in customer care strategies. Seek out and request training that can help make you more effective at your job. Be sure to document the new skills and tools you learn on your resume so you are well-positioned to pursue new opportunities within your company or customer service jobs with other firms.

Are you ready to submit your customer service resume? Upload it here.

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