We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally, offering solutions and support.<br>• Process orders with precision and efficiency, ensuring accuracy in data entry.<br>• Handle both inbound and outbound calls to address customer needs and provide relevant information.<br>• Build strong relationships with customers through consultative communication and understanding their requirements.<br>• Collaborate with internal teams to resolve issues and improve overall customer experience.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Identify opportunities to upsell or cross-sell products and services based on customer needs.<br>• Meet or exceed performance metrics, including call response times and customer satisfaction ratings.<br>• Stay updated on company policies, product offerings, and industry trends to provide informed assistance.
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and orders are handled efficiently and professionally. This is a great opportunity for someone with strong communication skills and a passion for customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.<br>• Process orders accurately using order entry systems to ensure timely fulfillment.<br>• Provide clear and concise information about products and services to assist customers in making informed decisions.<br>• Manage both inbound and outbound calls to maintain effective communication with clients and partners.<br>• Collaborate with team members to ensure customer concerns are resolved effectively and within company guidelines.<br>• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.<br>• Identify opportunities to enhance customer experience and suggest improvements to processes.<br>• Uphold company standards by delivering high-quality service and maintaining a positive attitude during interactions.<br>• Follow established protocols and procedures to ensure compliance with company policies.
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this role, you will provide outstanding support to customers by handling inquiries, managing orders, and resolving issues with efficiency and attention to detail. This is a Contract to permanent position, offering an excellent opportunity to grow within the transport industry.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound customer calls, addressing inquiries and concerns with a positive attitude.<br>• Process order entries accurately and efficiently while ensuring customer satisfaction.<br>• Collaborate with team members to resolve customer issues and provide solutions.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Deliver exceptional service by staying informed about company products and policies.<br>• Follow up with customers as needed to ensure their issues are fully resolved.<br>• Handle high call volumes with attention to detail, ensuring all customers feel valued and supported.<br>• Assist in identifying trends in customer feedback to improve overall service quality.<br>• Adhere to company guidelines and standards for customer service excellence.
<p>Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite opportunity working Monday to Friday based in Fairfax, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. </p><p>Responsibilities:</p><p>• Handle both inbound and outbound customer calls.</p><p>• Proactively communicate with customers to address and resolve sales and service issues</p><p>• Identify and assess customers' needs to achieve satisfaction.</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><p>• Provide accurate, valid and complete information by using the right methods/tools.</p><p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</p><p>• Follow communication procedures, guidelines and policies.</p><p>• Take the extra mile to engage customers.</p><p><br></p><p><br></p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract role, you will play a key part in supporting prospective learners and applicants by delivering exceptional service and ensuring their needs are met efficiently. This position is ideal for someone who is passionate about building relationships, thrives in a fast-paced environment, and enjoys working in the higher education industry.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to leads, opportunities, and applicants to provide information and support.<br>• Engage with prospects who have requested information, ensuring their questions are addressed and transferring them to the appropriate team when necessary.<br>• Execute various call campaign efforts to meet organizational needs, making over 100 calls per day as required.<br>• Deliver a welcoming and attentive experience for inbound callers and online chat inquiries.<br>• Assess caller needs and facilitate efficient transfers to the relevant department or individual.<br>• Provide assistance to prospects, applicants, and learners, ensuring their concerns are resolved promptly.<br>• Share best practices with the team to enhance overall customer service quality.<br>• Manage multiple workflow tasks effectively throughout the day, maintaining high levels of productivity.<br>• Perform other administrative tasks as assigned to support organizational goals.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fort Worth, Texas. This role involves managing both inbound and outbound customer communications while ensuring a seamless experience for all clients. Candidates with strong technical skills and a proactive approach to customer support will thrive in this position.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and efficiency, ensuring prompt resolution of issues.<br>• Make outbound calls to follow up on customer requests or provide additional information as needed.<br>• Accurately enter and update customer orders in the system, maintaining attention to detail.<br>• Provide clear and concise information about products and services to customers.<br>• Collaborate with team members to address complex customer needs and ensure satisfaction.<br>• Utilize technology effectively to manage customer interactions and maintain records.<br>• Maintain a positive and empathetic attitude while assisting customers.<br>• Adhere to company policies and procedures during all interactions.<br>• Monitor and report recurring customer issues to support process improvements.
We are looking for a detail-oriented and personable Customer Service Representative to join our team in Chantilly, Virginia. In this role, you will be the first point of contact for customers, ensuring they feel welcomed and supported. This is a long-term contract position offering opportunities to build lasting relationships and develop your customer service expertise.<br><br>Responsibilities:<br>• Greet customers warmly upon arrival and provide a welcoming atmosphere.<br>• Serve as the initial point of contact for inquiries, ensuring customer needs are met promptly.<br>• Maintain a detail-oriented demeanor and appearance to represent the company positively.<br>• Respond to customer questions or concerns with clarity and efficiency.<br>• Utilize Microsoft Office Suite to manage documentation and communications.<br>• Collaborate with internal teams to address customer requests and provide solutions.<br>• Ensure the reception area remains organized and presentable.<br>• Record customer interactions and feedback accurately for future reference.<br>• Promote a positive image of the company through exceptional customer service.
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Chantilly, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role is a contract employment opportunity working onsite Monday to Friday 7 am to 3 pm.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Boston, Massachusetts. In this role, you will be the first point of contact for customers, ensuring their inquiries are addressed efficiently and professionally. This position requires strong communication skills and a commitment to providing exceptional service.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls, addressing customer inquiries and concerns with professionalism.<br>• Provide accurate information regarding products, services, orders, and company policies.<br>• Process customer orders and ensure accurate data entry into the system.<br>• Resolve customer issues effectively, escalating complex cases to the appropriate department when necessary.<br>• Maintain detailed and accurate customer interaction records to ensure seamless follow-ups.<br>• Assist with outbound calls as needed to follow up on customer requests or confirm order details.<br>• Collaborate with other team members to ensure consistent and high-quality customer service.<br>• Stay updated on company policies, procedures, and product offerings to better assist customers.<br>• Identify opportunities to improve customer satisfaction and recommend process enhancements.
<p>We are offering a contract employment opportunity for a Customer Service Representative located in Chantilly, Virginia. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. You will be working onsite Monday to Friday 7 am to 3 pm.</p><p><br></p><p>Responsibilities</p><p><br></p><p>• Greeting clients, updating schedules for their appointments, rescheduling appointments</p><p>• Understand customer availability and preferences to schedule appointments</p><p>• Providing customer support </p><p>• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner</p><p>• Utilize Microsoft Office Suite for data entry and other tasks</p><p>• Addressing customer concerns, escalating issues when necessary, and ensuring guests’ needs are met promptly </p><p>• Utilize your excellent typing skills to ensure efficient communication and record keeping</p><p>• Schedule appointments, ensuring all parties are informed and available.</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers a great opportunity to showcase your communication skills and ability to handle high-volume tasks in a fast-paced environment. The ideal candidate will excel in multitasking, demonstrate empathy, and maintain a detail-oriented approach when addressing customer needs.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls, averaging over 100 calls per day, while maintaining quality customer service.</p><p>• Upload and organize 20+ documents daily into appropriate files, ensuring accuracy and efficiency.</p><p>• Provide empathetic and detail-oriented support to customers, including handling irate callers with tact and patience.</p><p>• Collaborate effectively with team members to achieve shared goals and maintain a positive work environment.</p><p>• Operate multi-line phone systems to handle inquiries and route calls appropriately.</p><p>• Utilize Microsoft Office tools, including Word, to complete administrative tasks and document customer interactions.</p><p>• Maintain a pleasant and approachable demeanor when interacting with customers and team members.</p><p>• Multitask effectively to balance various responsibilities and adapt to changing priorities.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. In this role, you will provide financial services support while ensuring exceptional customer experiences. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate financial service information.</p><p>• Resolve issues related to products and services with efficiency and professionalism.</p><p>• Maintain thorough records of customer interactions and transactions.</p><p>• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.</p><p>• Stay informed about policies, procedures, and industry updates.</p><p>• Assist customers in navigating financial tools and processes.</p><p>• Identify opportunities to improve service quality and recommend solutions.</p><p>• Ensure compliance with all regulatory requirements and company standards.</p><p>• Build strong relationships with customers to foster trust and loyalty.</p>
<p>We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries professionally and efficiently.</p><p>• Identify and resolve customer service issues within your designated area of authority.</p><p>• Escalate complex issues outside of your scope to the appropriate department for resolution.</p><p>• Maintain detailed records of all customer interactions and inquiries.</p><p>• Monitor trends in customer service issues and communicate them to support root cause analysis.</p><p>• Perform other duties as assigned by the supervisor to support the team.</p>
<p>We are looking for a skilled Customer Service Representative to join a team in Plymouth, Minnesota. In this role, you will serve as a dispatcher, ensuring the seamless coordination of requests and schedules. This is a long-term contract position that requires exceptional communication skills, adaptability, and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including emergency situations, inquiries, follow-ups, and service requests.</p><p>• Schedule and coordinate service appointments to meet customer needs effectively.</p><p>• Create and manage dispatch tickets for all service calls.</p><p>• Assign service technicians to jobs, providing them with necessary details and support.</p><p>• Update and maintain systems to reflect technician availability and schedules.</p><p>• Oversee the dispatch board and ensure schedules are up-to-date.</p><p>• Monitor and forecast workloads to maintain operational efficiency.</p><p>• Deliver accurate information and assistance to technicians during their assignments.</p><p>• Track new service tickets and ensure existing ones are updated promptly.</p>
<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries by providing detailed information about products and services.</li><li>Assist with order processing, including preparing price quotes and mailing invoices.</li><li>Manage data entry tasks in customer management systems with a high level of accuracy.</li><li>Handle returns and issue credits in a timely and meticulous manner.</li><li>Support the order fulfillment process and assist with shipping-related tasks.</li><li>Maintain organized records by filing paperwork and updating customer information.</li><li>Collaborate with the team on additional projects and tasks as business needs evolve.</li><li>Ensure all written communication is grammatically accurate and error-free.</li><li>Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Fayetteville, Arkansas. This is an entry-level position with an opportunity for long-term growth, offering potential for motivated individuals. You will play a key role in delivering exceptional service to our clients while working in an onsite call center environment.<br><br>Responsibilities:<br>• Respond to client inquiries through inbound calls, ensuring accurate and timely assistance.<br>• Document customer interactions by creating and updating cases in the case management system.<br>• Maintain daily productivity logs to monitor performance and identify opportunities for improvement.<br>• Participate in special projects, including site testing and client support initiatives, as directed by leadership.<br>• Conduct outbound calls to clients to address complex issues requiring additional follow-up.<br>• Adapt to evolving processes and policies as communicated by the leadership team.<br>• Uphold professionalism and confidentiality while resolving customer concerns.<br>• Collaborate with team members to ensure seamless service delivery and achieve shared goals.<br>• Stay informed about company products and services to provide accurate information to clients.
We are looking for a skilled Customer Service Representative to join our team on a long-term contract basis in Santee, California. This role requires someone who thrives in a fast-paced environment, excels at managing high call volumes, and can provide exceptional support to customers. If you enjoy helping others and have a track record of delivering attentive and reliable service, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to incoming calls promptly, providing accurate information and resolving customer inquiries.<br>• Schedule appointments efficiently while ensuring all details are accurately recorded.<br>• Promote inspection services to customers and successfully secure bookings.<br>• Maintain an attentive and engaging demeanor when interacting with customers.<br>• Handle high call volumes with patience and organization.<br>• Address customer questions and concerns with clarity and empathy.<br>• Collaborate with team members to meet service goals and improve processes.<br>• Utilize bilingual Spanish skills to assist a diverse customer base.<br>• Ensure all customer interactions are documented accurately in the system.
<p>We are looking for an experienced Customer Service Representative to join an insurance company located in Urbandale, Iowa. This is a long-term contract position that requires a dedicated and detail-oriented individual to provide exceptional support to members of various retired teachers and public employee associations. The role is office-based and involves handling inquiries related to dental and vision coverage with a high level of accuracy and care.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from members regarding their dental and vision insurance coverage.</p><p>• Process payments and provide detailed information about rates and plan options.</p><p>• Assist members in making coverage changes and ensure all updates are accurately submitted.</p><p>• Redirect members to insurance carriers for claims-related inquiries.</p><p>• Deliver exceptional customer service while managing multiple systems and screens simultaneously.</p><p>• Maintain thorough documentation of all interactions for quality assurance.</p><p><br></p><p>If you are looking to continue on in your customer service career path, please apply today! Call 515.706.4974 or apply through our Robert Half website. </p>
<p>We are seeking a dedicated Customer Service Representative for our client in Baton Rouge, Louisiana. This is a long-term contract position, offering an excellent opportunity to provide outstanding support to our clients while collaborating with a dynamic team. The role involves a combination of customer interaction, administrative tasks, and technology-based responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing client inquiries and resolving concerns effectively.</p><p>• Manage outbound calls as needed to follow up with customers and ensure satisfaction.</p><p>• Utilize SAP software to update and retrieve customer data accurately.</p><p>• Perform data entry tasks to maintain organized and up-to-date records.</p><p>• Collaborate with team members to streamline customer service processes.</p><p>• Leverage Microsoft 365 tools to generate reports and manage communications.</p><p>• Shadow existing team members to familiarize yourself with workflows and procedures.</p><p>• Ensure all customer interactions align with company standards of professionalism and care.</p><p>• Assist in onboarding and training processes for new team members as needed.</p>
<p>We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an opportunity to showcase your skills in a fast-paced environment while delivering excellent service to customers. The ideal candidate will be adaptable, empathetic, and detail oriented, with the ability to manage high call volumes and multitask effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls, exceeding 100 calls per day, while maintaining a detail oriented and empathetic demeanor.</p><p>• Upload and organize documents into files accurately, processing 20 or more uploads daily.</p><p>• Handle irate callers with patience and professionalism, ensuring their concerns are addressed effectively.</p><p>• Collaborate seamlessly with team members to foster a positive and productive work environment.</p><p>• Utilize Office tools, including Word, to complete tasks efficiently and accurately.</p><p>• Operate a multi-line phone system to provide timely and effective customer support.</p><p>• Demonstrate excellent multitasking skills to balance call handling, documentation, and administrative tasks.</p><p>• Uphold a pleasant and approachable attitude to enhance customer satisfaction and team dynamics.</p>
We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves handling high volumes of inbound calls, assisting with payment processing, and performing light administrative tasks. The role is ideal for individuals with strong communication skills and a keen attention to detail.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries and provide accurate information.<br>• Assist with the processing and posting of payments in an efficient manner.<br>• Perform administrative duties such as scanning, mailing, and organizing documents.<br>• Support various departments by managing data entry tasks and maintaining records.<br>• Handle both inbound and outbound calls to address customer needs.<br>• Ensure all correspondence via email is detail oriented and timely.<br>• Accurately input orders and maintain database systems.<br>• Collaborate with team members to improve customer service processes.
We are looking for a Customer Service Representative to join our team in Rosemont, Illinois. In this Contract-to-permanent position, you will play a key role in providing exceptional support to customers, ensuring their needs are met throughout the order lifecycle. This opportunity is ideal for individuals who excel in communication, problem-solving, and delivering outstanding service.<br><br>Responsibilities:<br>• Respond to and direct incoming customer inquiries with professionalism and efficiency.<br>• Accurately input customer orders, ensuring details such as product specifications and pricing are correct.<br>• Track and monitor order progress, providing timely updates to customers as needed.<br>• Address and resolve customer concerns related to order processing, ensuring satisfaction.<br>• Collaborate with internal teams to troubleshoot and resolve issues during the fulfillment process.<br>• Investigate and correct discrepancies in orders to maintain accuracy.<br>• Communicate with customers to update them on issue resolution and order status.<br>• Document recurring issues and suggest improvements to enhance processes.<br>• Deliver exceptional customer service throughout the entire order lifecycle, including the resolution of any challenges.
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Bellevue, Washington. In this role, you will handle customer inquiries, manage order processing, and provide exceptional support to ensure client satisfaction. If you thrive in a fast-paced environment and enjoy problem-solving, this position is an excellent opportunity to contribute to a dynamic team.<br><br>Responsibilities:<br>• Respond to inbound customer calls with professionalism and efficiency.<br>• Process orders accurately and ensure timely entry into the system.<br>• Assist customers with inquiries related to order fulfillment and supply chain logistics.<br>• Provide support for both inbound and outbound communication to address client needs.<br>• Resolve customer concerns and escalate issues when necessary to the appropriate departments.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with internal teams to ensure seamless communication and service delivery.<br>• Monitor and follow up on order statuses to guarantee customer satisfaction.<br>• Continuously improve customer service processes and suggest enhancements where applicable.
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>