<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in dealership working on-site from Monday to Friday and every other Saturday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p> </p><p>Responsibilities:</p><p> </p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are handled promptly and with attention to detail. As a Contract to permanent position, this opportunity is ideal for someone seeking career growth within a supportive environment.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, ensuring high levels of satisfaction.<br>• Process orders accurately and efficiently using provided systems.<br>• Handle inbound and outbound calls, addressing customer needs and resolving issues.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to improve service processes and ensure consistent quality.<br>• Provide clear and detail-focused communication to customers regarding product information and services.<br>• Troubleshoot customer concerns and escalate complex issues to the appropriate departments.<br>• Stay informed about company products and services to offer accurate assistance.<br>• Ensure all customer interactions are in compliance with company policies and procedures.
We are looking for an experienced Customer Service Representative to join our team in Petersburg, Virginia. This is a contract position where you will play a vital role in providing outstanding customer support within a manufacturing environment. If you excel in handling inbound and outbound calls, managing orders, and delivering exceptional service, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries and provide accurate information.<br>• Handle outbound calls to address customer needs and follow up on requests.<br>• Process orders efficiently and ensure accurate data entry in the system.<br>• Resolve customer issues with professionalism and escalate complex problems as needed.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with other departments to address customer concerns and improve service.<br>• Provide feedback to management on recurring customer issues for process improvement.<br>• Adhere to company policies and procedures while delivering high-quality service.<br>• Stay updated on product information to assist customers effectively.<br>• Meet or exceed performance metrics related to customer satisfaction and call handling.
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and with attention to detail.<br>• Respond to customer inquiries with accurate information and solutions.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Perform data entry tasks to update systems and ensure information accuracy.<br>• Collaborate with team members to improve processes and resolve complex issues.<br>• Monitor and adhere to call center performance metrics and service standards.<br>• Provide empathetic and effective communication to address customer concerns.<br>• Follow established procedures and guidelines to ensure consistent service delivery.<br>• Participate in training sessions to enhance skills and stay updated on policies.<br>• Assist in identifying trends and opportunities for process improvements.
We are looking for a dedicated Customer Service Representative to join our team in Racine, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues in a detail-oriented and efficient manner. This is an excellent opportunity to contribute to a non-profit organization while developing valuable customer service skills.<br><br>Responsibilities:<br>• Handle incoming calls with care, ensuring customer concerns are addressed promptly.<br>• Provide accurate information about products, services, and policies to customers.<br>• Process orders and manage data entry tasks with attention to detail.<br>• Assist customers with resolving issues or complaints in a courteous manner.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Maintain records of customer interactions and transactions.<br>• Follow established procedures to meet quality and performance standards.<br>• Communicate effectively with customers and internal teams to achieve resolutions.<br>• Support outbound call initiatives as needed to enhance customer engagement.<br>• Continuously strive to improve processes and service quality.
<p>We are looking for a Workplace Experience Ambassador to join our team in Overland Park, Kansas. In this role, you will ensure that building spaces are well-maintained and set up to create an exceptional experience for employees and visitors. This position requires a strong focus on customer service and collaboration across various teams. This is a contract-to-hire opportunity. 100% on-site. Requires you to be on your feet during the day and not just at a desk.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service to both internal and external visitors, ensuring a welcoming and attentive environment.</p><p>• Manage front-of-house services, including directing inquiries to the appropriate departments.</p><p>• Organize and oversee the physical setup of meeting rooms and event spaces, including arranging furniture, signage, and equipment.</p><p>• Maintain accurate and updated records of room bookings and event calendars.</p><p>• Assist with other facilities-related tasks and services as needed to support the team.</p><p>• Collaborate with teams to ensure seamless communication and service delivery.</p><p>• Ensure all building spaces meet cleanliness and functionality standards.</p><p>• Respond promptly to requests and resolve issues to enhance the overall workplace experience.</p>
<p>We are seeking a Customer Service Representative for our location in Chantilly, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative II to join our team in Baltimore, Maryland. In this role, you will handle inbound inquiries, assist customers with various concerns, and utilize specialized software to ensure high-quality service. This is a long-term contract position offering an excellent opportunity to grow your expertise while contributing to customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls promptly and professionally, addressing customer inquiries with accuracy.</p><p>• Guide customers through benefit functions and housing-related concerns, ensuring clarity and compliance.</p><p>• Utilize CRM and customer service software to document interactions and manage client information effectively.</p><p>• Collaborate with team members to resolve complex issues and improve service delivery.</p><p>• Maintain a strong understanding of financial services tools, including ADP, for seamless customer support.</p><p>• Work with Avaya CMS and other communication systems to enhance call center operations.</p><p>• Provide solutions to customer concerns by leveraging computer programs and problem-solving skills.</p><p>• Stay updated on policies and procedures to ensure accurate and compliant service.</p><p>• Contribute to a positive team environment by sharing insights and participating in regular training sessions.</p>
<p>We are looking for an experienced Customer Service Representative to join our team in Baltimore, Maryland. This long-term contract position is ideal for individuals passionate about delivering exceptional support and resolving customer inquiries effectively. The role involves assisting customers via inbound calls and leveraging various tools and systems to ensure a seamless service experience.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries and resolve issues efficiently through inbound calls.</p><p>• Utilize customer service software and CRM systems to document and manage interactions.</p><p>• Provide detailed information about benefits, programs, and services to assist customers.</p><p>• Ensure compliance with Fair Housing laws and Low Income Tax Credit Housing regulations.</p><p>• Collaborate with team members to address complex customer concerns.</p><p>• Operate Avaya CMS and other call center tools to manage call flows effectively.</p><p>• Maintain accurate records and documentation using computer programs.</p><p>• Deliver clear communication and follow-up to ensure customer satisfaction.</p><p>• Assist customers with financial services inquiries in alignment with company policies.</p>
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Provide accurate information about products and services to assist customers effectively.<br>• Process orders and ensure all data entry tasks are completed accurately.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Handle inbound and outbound calls while maintaining professionalism and empathy.<br>• Collaborate with team members to improve customer service processes.<br>• Keep detailed records of customer interactions for future reference.<br>• Escalate complex issues to the appropriate department or supervisor when necessary.<br>• Stay informed about company policies and updates to provide consistent support.<br>• Contribute to the overall success of the team by meeting individual performance goals.
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in dealership working on-site from Monday to Friday and every other Saturday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Handling mailings.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
We are looking for a dedicated and personable Customer Service Representative to join our team in Richmond, Virginia. This role involves assisting the community by providing accurate information, addressing inquiries, and supporting government services. As a long-term contract position, it offers an excellent opportunity to contribute to local government operations while delivering exceptional service.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests regarding government services, policies, and programs.<br>• Guide constituents through government procedures to ensure a seamless and positive experience.<br>• Collaborate with internal departments to gather accurate information and deliver timely responses.<br>• Stay informed about local government initiatives, programs, and services to provide up-to-date information.<br>• Handle sensitive information with professionalism and maintain strict confidentiality.<br>• Utilize computer applications to manage data entry and access necessary records.<br>• Assist with occasional evening or weekend shifts to accommodate community needs.<br>• Identify and address customer issues effectively, providing suitable solutions.<br>• Ensure all interactions are conducted with courtesy and professionalism to foster trust and engagement.
<p>We are offering a contract to hire employment opportunity for a Customer Service Representative in Mount Pleasant, Pennsylvania. This role is with a global industrial distribution company and involves building ongoing business relationships with our customers through repeated contact and consultation. As a Customer Service Representative, you will be providing expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. Hours: either 7:30AM or 8AM – 4:30PM or 5PM. Depending on your start time. Pay : $18- 20</p><p><br></p><p>• Assist customers by phone and in person at our facility</p><p>• Help customers get the parts they need</p><p>• Interact extensively with customers to clarify their needs, research, and recommend parts</p><p>• Meet / exceed monthly sales goals while increasing customer satisfaction</p><p>• Provide quotes</p><p>• Take orders</p><p>• Provide post order service</p><p>• Physically measure specs on a wide variety of parts</p><p>REQUIREMENTS</p><p>Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical. </p><p>Specific qualifications for the role include:</p><p>• Minimum 6 months of customer service experience</p><p>• Mechanical and mathematical aptitude</p><p>• Excellent telephone skills</p><p>• Ability and desire to learn new systems and processes quickly</p><p>• Strong computer skills, particularly Excel</p><p>• High school diploma or equivalent</p><p>• Valid driver's license and clean driving record (MVR)</p><p>• SAP / ERP experience, preferred</p><p>• Knowledge of industrial distribution products and hydraulics, preferred</p>
We are looking for a dedicated Customer Service Representative to join our team in Belton, South Carolina. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by providing timely and detail-oriented support to clients. This position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information about products and services.<br>• Manage and coordinate schedules to ensure efficient service delivery.<br>• Handle customer complaints and resolve issues effectively to maintain customer satisfaction.<br>• Document interactions and maintain up-to-date records in the system.<br>• Collaborate with team members to improve service processes and enhance overall efficiency.<br>• Identify customer needs and offer tailored solutions to meet their expectations.<br>• Monitor and report recurring issues to contribute to process improvements.<br>• Assist in training new team members on customer service protocols and tools.<br>• Follow company policies and procedures to ensure compliance and consistency in service delivery.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in East Lansing, Michigan. This long-term contract position focuses on providing exceptional support to physicians and healthcare professionals regarding certification processes. The ideal candidate will excel at problem-solving and have a strong commitment to delivering high-quality service in a dynamic healthcare environment.<br><br>Responsibilities:<br>• Assist healthcare professionals with certification applications, tracking credentials, and submitting required documentation.<br>• Respond to inquiries promptly, offering solutions and ensuring a positive customer experience.<br>• Collaborate with internal teams to address complex issues and stay informed about policy updates.<br>• Maintain accurate records of customer interactions and resolutions using company systems.<br>• Educate users on certification eligibility, renewal procedures, and documentation requirements.<br>• Escalate unresolved concerns to appropriate departments for further assistance.<br>• Develop and contribute to training materials, FAQs, and process improvements to enhance customer support.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. You will play a vital role in assisting customers by addressing their inquiries, resolving issues, and ensuring a positive experience. This position requires strong communication skills and a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Handle incoming calls professionally, aiming to resolve inquiries during the first interaction whenever possible.<br>• Provide empathetic and compassionate responses to customer concerns while maintaining a courteous demeanor.<br>• Acquire in-depth knowledge of Low Income Public Housing and Housing Choice Voucher Program to address customer inquiries accurately.<br>• Conduct follow-ups on transferred inquiries to guarantee their resolution.<br>• Maintain high customer satisfaction by adhering to established performance criteria.<br>• Participate in mandatory training sessions to stay informed about current policies and procedures.<br>• Utilize approved scripts and guidelines to determine whether issues can be resolved immediately or require escalation.<br>• Document call details accurately in the Authority’s computer system to ensure proper record-keeping.
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will serve as the first point of contact for customers, delivering exceptional support and ensuring their needs are met efficiently. This role is ideal for individuals who thrive in fast-paced environments and enjoy building positive relationships with clients.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone, ensuring their concerns are addressed professionally.<br>• Provide accurate information about products, services, and processes to assist customers effectively.<br>• Handle order entry tasks with precision to ensure accurate and timely processing.<br>• Manage both inbound and outbound calls, maintaining a positive and helpful demeanor.<br>• Resolve customer issues and complaints by identifying solutions and taking appropriate actions.<br>• Document customer interactions and maintain detailed records to support follow-up actions.<br>• Collaborate with team members to enhance service quality and meet performance goals.<br>• Stay up-to-date with company policies and procedures to provide accurate information.<br>• Ensure customer satisfaction by delivering exceptional service and exceeding expectations.<br>• Identify opportunities for process improvements to enhance overall customer experience.
We are looking for a motivated Customer Service Representative to join our team in Madison, Wisconsin. This is a long-term contract position offering an excellent opportunity to provide meaningful assistance to customers in a non-profit setting. The ideal candidate will excel at handling inquiries, resolving issues, and delivering exceptional service across various channels.<br><br>Responsibilities:<br>• Respond promptly and professionally to incoming calls and inquiries, ensuring customer satisfaction.<br>• Handle order entry and manage accurate processing of customer requests.<br>• Address concerns and resolve issues efficiently to maintain positive customer relationships.<br>• Provide detailed information about products or services to assist customers in making informed decisions.<br>• Document interactions and transactions in the system to ensure proper record-keeping.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Follow established procedures and guidelines to meet organizational standards.<br>• Manage high volumes of inbound and outbound calls in a courteous and timely manner.<br>• Identify opportunities to improve customer experience and recommend solutions.<br>• Adhere to company policies while ensuring compliance with quality standards.
We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment.<br><br>Responsibilities:<br>• Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.<br>• Accurately update and maintain member information in the system.<br>• Provide detailed explanations of policies and procedures to members.<br>• Offer guidance on best practices and necessary documentation.<br>• Utilize SharePoint and web-based member databases for seamless data management.<br>• Collaborate with team members to address complex member concerns.<br>• Manage order entry tasks and ensure data accuracy.<br>• Communicate effectively with bilingual Spanish-speaking members, if applicable.<br>• Uphold professionalism, punctuality, and attention to detail.<br>• Perform additional customer service tasks as required.
<p>We are looking for a dedicated Customer Service Representative to join our Member Services team in Vandalia, Ohio. In this Contract to permanent employment role, you will handle a variety of tasks including data entry, communication with vendors, and managing member enrollments. This position offers a dynamic work environment where attention to detail and strong organizational skills are essential.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into the member portal and verify submission confirmations.</p><p>• Process member enrollments and update eligibility records promptly.</p><p>• Communicate with vendors and respond to inquiries from representatives as needed.</p><p>• Generate and analyze reports to maintain data accuracy and support decision-making.</p><p>• Manage incoming mail distribution and organize scanned and indexed documents.</p><p>• Answer inbound calls and provide exceptional customer service to members.</p><p>• Address email correspondence efficiently and professionally.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Ensure all tasks are completed within established timelines and quality standards.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
We are looking for a skilled and success-driven Customer Service Representative to join our team in East Lansing, Michigan. In this role, you will provide essential support to healthcare professionals by assisting with certification processes, addressing inquiries, and ensuring a seamless user experience. This is a long-term contract position that offers the opportunity to make a meaningful impact in a fast-paced private medical environment.<br><br>Responsibilities:<br>• Assist healthcare professionals with navigating certification applications, tracking credentials, and submitting necessary documentation.<br>• Respond promptly to inquiries, providing clear and accurate information to ensure a positive customer experience.<br>• Troubleshoot and resolve issues related to physician certification processes, escalating complex cases when necessary.<br>• Collaborate with internal teams to stay informed about policy updates and ensure consistent communication with clients.<br>• Maintain detailed records of customer interactions and resolutions in the company’s system.<br>• Educate users on eligibility requirements, renewal deadlines, and specific certification procedures.<br>• Contribute to the creation of educational materials, including FAQs and training content, to improve customer understanding.<br>• Support continuous improvement by identifying opportunities to enhance processes and customer service practices.<br>• Ensure compliance with regulatory standards while delivering exceptional assistance to healthcare professionals.
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in supporting customers, ensuring their inquiries are handled efficiently and with attention to detail. This is a long-term contract position with a hybrid schedule, requiring four days onsite and one day remote each week.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, providing accurate and timely information.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues.<br>• Process orders and manage data entry tasks with precision.<br>• Maintain a strong knowledge of products to assist customers effectively.<br>• Deliver exceptional customer service while adhering to business standards.<br>• Collaborate with team members to ensure seamless customer support.<br>• Work in a fast-paced environment while prioritizing multiple tasks.<br>• Communicate effectively in both English and Spanish.<br>• Adapt to evolving processes and systems to improve service delivery.<br>• Uphold business casual dress code while maintaining a detail-oriented approach.
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will play a key role in delivering excellent service by assisting customers with inquiries, processing orders, and ensuring satisfaction. This role is ideal for individuals passionate about helping others and skilled in working in fast-paced environments.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly and professionally via phone and other communication channels.<br>• Process and manage customer orders accurately, ensuring all details are captured and verified.<br>• Handle inbound calls with efficiency and provide solutions to customer concerns.<br>• Assist with outbound calls when necessary to follow up on customer requests or resolve issues.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Collaborate with team members to ensure customer needs are met and share relevant information.<br>• Provide information about products or services and guide customers through processes.<br>• Identify and escalate complex or unresolved issues to the appropriate departments.<br>• Contribute to a positive and supportive team environment by sharing feedback and insights.<br>• Uphold company standards for customer service and ensure compliance with policies.
