<p>We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM.</p><p><br></p><p>Responsibilities:</p><p>• Assist families with student registration processes, including answering inquiries and providing guidance.</p><p>• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.</p><p>• Deliver bilingual support to cater to diverse families and community needs.</p><p>• Handle escalated calls and resolve issues with a solutions-oriented approach.</p><p>• Maintain detailed records of customer interactions and registration information using organizational tools.</p><p>• Monitor call patterns and help identify trends to improve responsiveness and efficiency.</p><p>• Collaborate with internal teams to address complex queries and provide seamless service.</p><p>• Provide support during after-hours when required, ensuring consistent availability for callers.</p><p>• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.</p><p>• Support organizational efforts in tracking and improving customer service metrics.</p>
Are you an success driven communicator who thrives in a fast-paced environment? Join our team as a Call Center Specialist. This is a contract-to-permanent placement assignment with permanent hours, generous pay bumps, and opportunity for performance bonuses. If you have a passion for customer support and want a career with growth potential, we want to hear from you! <br> Schedule: Monday–Friday, 8:30 AM – 5:00 PM Pay & Incentives: Starting at $17.50/hr + SPIFFs and bonuses Increases to $18.75/hr after 6 months Increases to $20.25/hr after 9 months contract-to-permanent placement assignment Paid 3 week training Position Overview: As a Call Center Specialist, you will be the first point of contact to support customers, answer inquiries, and resolve concerns via phone and digital channels. You’ll use your strong communication skills and attention to detail to deliver a quality customer experience. Responsibilities: Respond promptly to customer inquiries via telephone and online platforms Provide accurate information regarding products, services, policies Troubleshoot and resolve customer issues efficiently Document all customer interactions Collaborate with team members to improve processes Meet or exceed daily performance targets
<p>We are looking for a dedicated Call Center Agent to join a company out of Ankeny, IA for a short term project. As part of this contract position, you will play a key role in providing exceptional customer service by assisting clients with inquiries, reservations, and event confirmations. This opportunity is ideal for individuals who thrive in a fast-paced environment and enjoy engaging with customers.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally, addressing customer inquiries and providing accurate information.</p><p>• Assist customers with booking reservations and confirming details for events and group activities.</p><p>• Manage membership cancellations efficiently, ensuring customer satisfaction throughout the process.</p><p>• Provide clear and concise responses to questions about park services, policies, and amenities.</p><p>• Resolve difficult situations with patience and professionalism, maintaining a positive customer experience.</p><p>• Adapt to changing priorities and tasks in a dynamic call center environment.</p><p><br></p><p>If this sounds like the job for you, please apply today! Apply through our Robert Half website.</p>
<p>Robert Half is seeking a reliable and customer-focused Bilingual Call Center Representative (Spanish/English) to support a high-volume inbound and outbound call environment. The ideal candidate is professional, patient, and able to manage multiple customer interactions while maintaining accuracy and strong service standards.</p><p><br></p><p>Responsibilities</p><ul><li>Handle high-volume inbound and outbound calls in both English and Spanish while maintaining professionalism and efficiency</li><li>Assist customers with account inquiries, service requests, troubleshooting, and general questions</li><li>Document all customer interactions accurately in the system, including notes, follow-ups, and case details</li><li>Resolve routine concerns and appropriately escalate complex issues according to company procedures</li><li>Follow established scripts and compliance guidelines while maintaining a natural and helpful conversation</li><li>Manage email and online inquiries in addition to phone communication</li><li>Meet productivity and quality assurance metrics including call handling time, accuracy, and customer satisfaction</li><li>Maintain confidentiality of customer information and adhere to company policies</li></ul><p><br></p>
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
We are looking for an attentive and compassionate Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients and callers by addressing inquiries, responding to emergencies, and maintaining high standards of confidentiality. Your ability to handle high call volumes with professionalism and care will be crucial to success.<br><br>Responsibilities:<br>• Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries.<br>• Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards.<br>• Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety.<br>• Make emergency announcements clearly and concisely in critical situations.<br>• Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations.<br>• Uphold confidentiality and professionalism in all interactions to protect sensitive information.<br>• Maintain knowledge of multiple IT applications relevant to the role.<br>• Deliver excellent customer service by assessing caller needs and providing appropriate resolutions.<br>• Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness.<br>• Collaborate with team members to ensure seamless communication and support during emergencies.
We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. In this role, you will provide exceptional support to customers through various communication channels in a fast-paced call center environment. This is a Contract position ideal for individuals who excel at multitasking and delivering outstanding service.<br><br>Responsibilities:<br>• Handle incoming calls professionally and resolve customer inquiries effectively.<br>• Maintain accurate records of customer interactions using data entry systems.<br>• Respond to email correspondence promptly and ensure clear communication.<br>• Assist customers with order entry and processing to meet their needs.<br>• Schedule appointments and coordinate with relevant departments.<br>• Utilize Microsoft Excel and Word for documentation and reporting purposes.<br>• Provide support for both inbound and outbound calls as needed.<br>• Uphold high standards of customer service to enhance satisfaction levels.<br>• Collaborate with team members to ensure seamless operations within the call center.
<p>Robert Half is looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. This is a Contract to permanent position within the hospitality industry, offering an opportunity to make a meaningful impact by delivering exceptional service to clients. The ideal candidate will thrive in a fast-paced environment, effectively managing customer interactions and ensuring accurate reservations while maintaining clear and precise communication.</p><p><br></p><p>Call center environment. 3 weeks of training M-F 8-5. After training most shifts are second shift. This position pays $13/hr. Entry level call center position. </p><p><br></p><p>Responsibilities:</p><p>• Manage inbound and outbound calls to meet departmental goals and deliver excellent service.</p><p>• Process reservations efficiently while adhering to established standards and expectations.</p><p>• Enter reservation details accurately into the system to ensure seamless operations.</p><p>• Address client issues with attention to detail, ensuring clear communication with both customers and internal departments.</p><p>• Use appropriate language and grammar when documenting client needs and resolving issues.</p><p>• Start tasks promptly and meet deadlines to maintain operational efficiency.</p><p>• Adapt to changing priorities and perform additional duties as assigned by management.</p>
We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
<p>We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This contract-to-permanent position involves engaging with customers to address inquiries, resolve issues, and provide exceptional service. If you are passionate about delivering outstanding customer experiences and thrive in a call center environment, we encourage you to apply.</p><p><br></p><p><strong>The shift: Monday - Friday, 10am - 7pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Address customer concerns by opening trouble tickets and tracking the resolution process.</p><p>• Provide clear explanations of product options, associated fees, and services.</p><p>• Utilize customer service tools and systems efficiently to assist customers, ensuring timely and effective support.</p><p>• Follow established procedures to resolve routine issues, seeking guidance when necessary.</p><p>• Maintain performance standards by consistently achieving call center metrics and quality benchmarks.</p><p>• Encourage customers to use self-service platforms and tools for faster solutions.</p><p>• Inform customers about current promotions and upgraded products to enhance their experience.</p><p>• Offer rate quotes and promote prepayment options to support customer needs.</p><p>• Perform additional duties as assigned to support the overall success of the team.</p>
<p>We are looking for a detail-oriented and organized Customer Service Representative to join our team in Jackson, Mississippi. In this short-term contract to permanent position, you will play a vital role in ensuring exceptional customer experiences while providing administrative support. If you thrive in a fast-paced environment and have a passion for delivering great service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound and outbound customer inquiries via phone and email.</p><p>• Accurately process customer orders and ensure timely entry into the system.</p><p>• Provide administrative assistance, including maintaining organized records and documentation.</p><p>• Verify and approve invoices while resolving any discrepancies.</p><p>• Deliver outstanding customer service by addressing client concerns and providing solutions.</p><p>• Collaborate with other team members to support daily operations and meet company goals.</p><p>• Utilize Microsoft Excel to create and update reports as needed.</p><p>• Ensure all billing and invoicing tasks are completed accurately and efficiently.</p><p>• Maintain a high level of attention to detail in all tasks to ensure accuracy and quality.</p><p>• Support call center operations by handling a high volume of calls with professionalism.</p>
<p>We are looking for a skilled Customer Service Representative to join our team on a contract basis in Pompano Beach, Florida. This role involves delivering exceptional support to customers, ensuring their needs are met promptly and with attention to detail. The position requires strong communication abilities and the capacity to handle high-pressure situations with composure.</p><p><br></p><p>Responsibilities:</p><p>• Follow established procedures for dispatch and escalation, adhering to company policies and industry guidelines.</p><p>• Collaborate with the team to coordinate and manage service tickets effectively.</p><p>• Provide courteous and attentive support to customers, especially in challenging or stressful scenarios.</p><p>• Ensure adherence to regulatory and life-safety standards in all interactions.</p><p>• Monitor multiple screens and alerts from a desk-based workstation to maintain operational control.</p><p>• Adapt to a fast-paced environment with varying levels of responsibility and workload</p>
We are looking for a dedicated Customer Service Representative to join our team in Portland, Tennessee. In this long-term contract position, you will play a vital role in delivering exceptional service and support to customers while handling inquiries and resolving issues efficiently. If you thrive in fast-paced environments and enjoy building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to incoming customer inquiries via phone, email, or other communication channels.<br>• Accurately process orders and ensure all customer information is entered correctly.<br>• Manage inbound and outbound calls to address customer needs and concerns.<br>• Collaborate with team members to ensure seamless customer service experiences.<br>• Resolve customer complaints by identifying problems and implementing effective solutions.<br>• Maintain a thorough knowledge of company products, services, and policies to assist customers effectively.<br>• Follow up on customer interactions to ensure satisfaction and address any outstanding issues.<br>• Record and update customer information in company systems to maintain accurate records.<br>• Handle high call volumes while maintaining a positive and helpful attitude.<br>• Provide feedback to management regarding customer trends and potential improvements.
We are looking for a motivated Customer Service Representative to join our team in Mount Prospect, Illinois. This contract to permanent position offers a dynamic opportunity to engage with clients, resolve inquiries, and ensure excellent service delivery. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism.<br>• Provide support for both inbound and outbound call operations.<br>• Manage email correspondence to resolve client questions and concerns effectively.<br>• Perform accurate data entry to maintain and update customer records.<br>• Process orders and ensure timely entry into the system.<br>• Schedule appointments and coordinate with clients as needed.<br>• Utilize Microsoft Excel and Word to complete administrative tasks efficiently.<br>• Collaborate with team members to improve customer service processes.<br>• Deliver exceptional service to B2B clients in person at the Mount Prospect office.
<p>We are looking for a skilled Spanish-Speaking Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to make a meaningful impact while utilizing your expertise in customer support. The ideal candidate will bring professionalism, attention to detail, and a commitment to delivering exceptional service in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound member calls, providing clear and empathetic support.</p><p>• Record detailed notes and input accurate information into the organization's database systems.</p><p>• Educate members on policies, procedures, and next steps to ensure clarity and satisfaction.</p><p>• Provide recommendations on best practices and required documentation based on individual member inquiries.</p><p>• Utilize software tools such as SharePoint, web-based databases, and Microsoft Office Suite to manage tasks efficiently.</p><p>• Collaborate with team members to address complex member concerns and provide resolutions.</p><p>• Uphold strict attendance and professionalism standards to maintain excellent service delivery.</p><p>• Communicate effectively with Spanish-speaking members when required, ensuring their needs are met.</p><p>• Ensure compliance with organizational policies and procedures during all interactions.</p><p>• Handle additional assigned duties to support the overall operations of the customer service team.</p>
Customer Experience Specialist<br>Reports to: Director, Customer Experience<br>Job Requirements:<br>• Three years+ experience in a medium to large Inbound/Outbound<br>Call Center environment<br>• Experience with multiple customer points of contact (chat, email, fax, phone)<br>• Understanding of the complete sales cycle from lead generation to sales close<br>• Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers<br>• Familiar with Return Goods Authorization processing<br>• Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI)<br>Key Functional Skills/Knowledge<br>• Keyboard and data input proficiency (35 wpm)<br>• Strong problem solving skills.<br>• Active listener who is service oriented<br>• Strong interpersonal skills with a positive, pleasant and respectful demeanor<br>• Excellent written and verbal communication skills<br>• Computer proficient in Word, Excel and Outlook<br>• Self-motivated, team player who values continuous learning<br>• Attentive to detail<br>Desired Education<br>• High School Diploma or GED<br>• College or trade school degree/experience preferred
<p>We are looking for a dedicated Customer Service Representative in Louisville, Kentucky. In this contract to permanent position, you will play a vital role in managing communication channels, ensuring exceptional service, and supporting internal processes. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are committed to delivering quality customer experiences. The hours for the Customer Service Representative are onsite, Monday - Friday: 8am-4:30pm.</p><p><br></p><p>Responsibilities of the Customer Service Representative:</p><p>• Monitor and manage incoming emails within the internal mailbox to ensure timely responses.</p><p>• Upload relevant documents to participant accounts with accuracy and efficiency.</p><p>• Forward messages to the appropriate teams or departments for further action.</p><p>• Respond to inquiries in a detail-oriented and courteous manner, providing clear and helpful information.</p><p>• Maintain a strong understanding of internal systems and workflows to ensure seamless operations.</p><p>• Collaborate with team members to resolve issues and improve overall service delivery.</p><p>• Ensure all communications are documented properly for future reference and compliance.</p><p>• Identify opportunities to streamline processes and enhance customer satisfaction.</p><p>• Handle both inbound and outbound calls as needed to support customer needs.</p><p>• Perform general order entry tasks to maintain accurate records.</p>
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will play a key role in ensuring customers receive outstanding support and assistance. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service in a non-profit setting.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and efficiency.<br>• Handle order entry tasks with accuracy and attention to detail.<br>• Provide clear and effective solutions to customer concerns, ensuring their satisfaction.<br>• Manage inbound and outbound calls to address customer needs and resolve issues.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to improve customer service processes and experiences.<br>• Stay informed about organizational policies and updates to provide accurate information.<br>• Assist customers with navigating services and resources offered by the organization.<br>• Ensure timely follow-up on unresolved inquiries and provide updates as needed.
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in supporting customers, ensuring their inquiries are handled efficiently and with attention to detail. This is a long-term contract position with a hybrid schedule, requiring four days onsite and one day remote each week.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, providing accurate and timely information.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues.<br>• Process orders and manage data entry tasks with precision.<br>• Maintain a strong knowledge of products to assist customers effectively.<br>• Deliver exceptional customer service while adhering to business standards.<br>• Collaborate with team members to ensure seamless customer support.<br>• Work in a fast-paced environment while prioritizing multiple tasks.<br>• Communicate effectively in both English and Spanish.<br>• Adapt to evolving processes and systems to improve service delivery.<br>• Uphold business casual dress code while maintaining a detail-oriented approach.
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this role, you will provide exceptional support to customers, ensuring their needs are met efficiently and professionally. This is a long-term contract position offering the opportunity to develop strong relationships with clients and contribute to a non-profit organization.<br><br>Responsibilities:<br>• Handle incoming calls promptly and professionally to address customer inquiries and concerns.<br>• Provide accurate information about products, services, and policies to customers.<br>• Process orders and manage data entry tasks with precision and attention to detail.<br>• Monitor and resolve customer issues effectively, ensuring satisfaction.<br>• Collaborate with team members to improve service delivery and streamline processes.<br>• Maintain a thorough understanding of organizational policies and procedures.<br>• Assist with outbound calls when required, ensuring follow-up on customer requests.<br>• Document customer interactions and maintain accurate records.<br>• Identify opportunities to enhance customer experiences and suggest solutions.<br>• Uphold the organization's mission and values in all customer interactions.
We are looking for a dedicated Customer Service Representative to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a vital role in ensuring a positive experience for clients and guests, supporting the smooth operation of outpatient services. Your ability to provide excellent service and maintain accuracy in administrative tasks will be key to the success of our team.<br><br>Responsibilities:<br>• Serve as the primary point of contact for clients and visitors, warmly greeting them upon arrival.<br>• Accurately check clients in and out, ensuring all necessary information is updated during the process.<br>• Manage appointment scheduling for clients and providers, including confirmation and follow-up calls.<br>• Collect payments, issue receipts, and balance the cash drawer at the end of each shift.<br>• Coordinate with clinical staff to maintain efficient client flow through scheduled services.<br>• Handle distribution of faxes and client satisfaction surveys in alignment with department procedures.<br>• Assist with resolving pending client issues, offering timely and effective follow-up.<br>• Perform opening and closing procedures as assigned, maintaining operational readiness.<br>• Ensure accurate data entry into systems to uphold integrity and quality standards.<br>• Provide support across various administrative functions to enhance team efficiency.
<p>We are seeking a dedicated Customer Service Representative for a contract role based in Oconto, Wisconsin. This position involves supporting customers through application processing, handling inquiries, and maintaining clear, professional communication. Strong customer service skills and computer proficiency are essential.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately process applications in line with company standards</li><li>Handle inbound calls promptly, providing clear and helpful support</li><li>Make outbound calls to follow up on inquiries and resolve issues</li><li>Maintain detailed documentation of customer interactions and application progress</li><li>Partner with internal team members to address complex customer concerns</li><li>Use computer systems to input, track, and manage application data</li><li>Deliver empathetic, professional service that meets customer needs</li><li>Ensure all interactions comply with company policies and procedures</li><li>Support order entry tasks to maintain smooth operational workflows</li><li>Serve as a dependable point of contact, building positive customer relationships</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries and processing orders efficiently. This is an excellent opportunity to contribute to the success of a non-profit organization while showcasing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and provide prompt resolutions to their concerns.<br>• Process customer orders accurately while maintaining attention to detail.<br>• Collaborate with other team members to ensure seamless communication and customer service delivery.<br>• Manage both inbound and outbound calls, addressing customer needs effectively.<br>• Maintain accurate records of customer interactions and transactions.<br>• Provide product and service information to customers in a clear and concise manner.<br>• Resolve complaints and escalate issues when necessary to ensure customer satisfaction.<br>• Prioritize tasks to meet performance metrics and deadlines.<br>• Continuously improve knowledge of company policies and procedures to enhance service quality.<br>• Support the team in achieving customer service goals and objectives.
