Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential. Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your call center specialist recruitment needs.
ADP - Financial Services
About Time
Answering Inbound Calls
Avaya CMS
Call Center Operations
Complaint Handling
Customer Satisfaction
Customer Service
Salary for Call Center Specialist
$34,750 - $47,750
25th percentile
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager $50,250 $55,000 $64,500 Account Manager $43,000 $52,250 $65,750 Senior Customer Service Specialist $40,000 $46,000 $51,750 Customer Service Specialist $36,000 $40,000 $44,750 Customer Experience Specialist $37,250 $46,750 $55,250 Call Center Lead $54,500 $60,250 $69,750
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