Customer Service Manager

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager

50250 - 64500

25th percentile

50250

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

55000

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

64500

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

43000

52250

65750

Senior Customer Service Specialist

40000

46000

51750

Customer Service Specialist

36000

40000

44750

Customer Experience Specialist

37250

46750

55250

Call Center Lead

54500

60250

69750

Call Center Specialist

34750

37750

47750

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