Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff. Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can help you with your Senior Customer Service Specialist staffing needs.
About Time
Answering Inbound Calls
Benefit Functions
Billing Functions
CRM
Claim Administration
Complaint Handling
Computer Programs
Customer Satisfaction
Customer Service
Salary for Senior Customer Service Specialist
$40,000 - $51,750
25th percentile
$40,000
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
$46,000
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
$51,750
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager $50,250 $55,000 $64,500 Account Manager $43,000 $52,250 $65,750 Customer Service Specialist $36,000 $40,000 $44,750 Customer Experience Specialist $37,250 $46,750 $55,250 Call Center Lead $54,500 $60,250 $69,750 Call Center Specialist $34,750 $37,750 $47,750
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