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224 results for Senior Customer Service Specialist jobs

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-05-13T00:00:00Z

Senior Client Account Specialist

Washington, DC
onsite
Permanent / Full Time
110000 - 115500 USD / Yearly
We are looking for a Senior Client Account Specialist to support billing operations and account administration for a fast-paced financial services environment in Washington, District of Columbia. This position is ideal for someone who combines strong attention to detail with solid experience in receivables, payables, and billing systems. The role works closely with internal teams and clients to help maintain accurate financial records, resolve account questions, and keep invoicing processes running smoothly. Responsibilities:• Prepare and process client invoices using computerized billing platforms while ensuring accuracy, completeness, and timely submission.• Monitor accounts receivable and accounts payable activity, investigate discrepancies, and help maintain current and balanced account records.• Respond to inbound calls and account-related inquiries from clients or internal stakeholders with professionalism and clear follow-through.• Enter, review, and update financial and billing information across accounting software applications, including specialized business systems used by the team.• Support routine accounting tasks such as payment posting, reconciliation work, and documentation management for billing transactions.• Partner with colleagues to track billing status, resolve outstanding items, and improve day-to-day account support processes.• Maintain organized records of invoices, payments, and client account activity to support reporting and audit readiness.• Assist with work involving multiple software environments, including updates or changes to billing-related systems when required. All interested candidates in this Senior Client Account Specialist and other fulltime opportunities across the D.C. area please send your resume Justin Decker via LinkedIn.
2026-05-20T00:00:00Z

Customer Support Specialist

Johnston, IA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-05-22T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when needed</li><li>Maintain accurate customer records and interaction notes in company systems</li><li>Use Microsoft Outlook to manage communications and schedule follow-ups</li><li>Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel</li><li>Create and edit customer correspondence and documentation in Microsoft Word</li><li>Collaborate with internal teams using Microsoft Teams and other communication tools</li><li>Provide product, service, and account information to customers</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-06-05T00:00:00Z

Customer Experience Specialist

Honolulu, HI
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Experience Specialist to support members and customers. This contract position with potential for a permanent opportunity plays an important role in answering benefit and eligibility questions, resolving service concerns, and helping ensure claims-related information is handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset in a fast-paced environment. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800. Responsibilities:• Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support.• Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps.• Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion.• Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling.• Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed.• Serve as backup support for claims processing functions during periods of high volume or team coverage needs.• Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures.• Contribute to special assignments and additional operational tasks that support customer service and claims team objectives.
2026-06-04T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a contract capacity with the potential for a long-term opportunity. This position supports customers in a fast-paced contact center, assisting with mortgage-related questions while delivering thoughtful, attentive service across both inbound and outbound interactions. The role is ideal for someone who can move confidently between multiple systems, communicate clearly, and handle early-stage delinquency conversations with a customer-first approach. Extensive training, coaching, and long-term growth opportunities are available for individuals who thrive in a high-volume environment. Responsibilities: • Respond to a high volume of incoming and outgoing customer contacts regarding mortgage servicing, account activity, and general loan-related concerns. • Guide customers through questions tied to escrow, property taxes, payment activity, refinance-related requests, and other account support needs. • Manage early-stage collections outreach for accounts up to 60 days past due while maintaining consistency, empathy, and compliance standards. • Navigate several internal platforms and AI-enabled support tools to research accounts, document interactions, and provide accurate resolutions. • Deliver clear written and verbal communication when handling follow-up correspondence, account updates, and service-related explanations. • Support customers with payment-related matters, including resolving issues, explaining options, and helping remove barriers to timely account management. • Maintain strong performance in a structured call center setting by balancing service quality, efficiency, and attention to detail. • Participate in training, coaching, and ongoing development to build product knowledge and progress within the organization.
2026-05-26T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract capacity with the potential for a long-term opportunity. This role is ideal for someone who thrives in a fast-paced contact center, communicates with confidence, and can deliver thoughtful support across a wide range of borrower needs. You will assist customers with mortgage-related questions, payment matters, escrow and tax concerns, refinance requests, and early-stage delinquency conversations while working across several digital platforms and AI-enabled tools. The position offers structured training, ongoing coaching, and a workplace with clear opportunities for long-term career growth. Responsibilities: • Respond to a high volume of incoming and outbound customer interactions related to mortgage accounts with efficiency. • Guide borrowers through questions involving escrow activity, property taxes, payment processing, and refinance-related requests. • Support early-stage collections efforts for accounts up to 60 days past due while maintaining a service-focused and respectful customer experience. • Navigate multiple internal applications and AI-assisted resources to research account details and provide accurate information. • Document customer conversations thoroughly and complete follow-up tasks in a timely manner to ensure service continuity. • Resolve routine account issues, identify next steps for more complex concerns, and escalate when appropriate. • Participate in training, post-training scheduling, and periodic Saturday rotation coverage with provided compensatory time. • Contribute to a detail-focused team environment by following service standards, communication expectations, and business casual workplace guidelines.
2026-05-27T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-05-26T00:00:00Z

Client Services Specialist

Santa Barbara, CA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. • Troubleshoot connectivity issues and provide clear solutions to clients. • Assist customers in navigating multiple browsers and platforms to resolve technical challenges. • Ensure customer success by addressing concerns and resolving issues efficiently. • Maintain detailed records of customer interactions and follow-ups to ensure resolution. • Collaborate with internal teams to improve service delivery and customer satisfaction. • Handle high-volume call center interactions while maintaining a positive and helpful demeanor. • Provide guidance and support to customers regarding company products and services. • Continuously update knowledge of company offerings to deliver accurate information to clients.
2026-06-03T00:00:00Z

Client Services Specialist

Las Vegas, NV
onsite
Temporary to Hire
25 - 28 USD / Hourly
We are looking for a Client Services Specialist to support client service and policy administration activities within the insurance industry in Las Vegas. This contract to permanent opportunity is ideal for someone who enjoys balancing customer communication with detailed operational work in a fast-paced, team-oriented setting. The person in this role will help keep applications moving forward, provide timely updates to clients and carrier partners, and contribute to a positive service experience through accuracy, responsiveness, and professionalism. Responsibilities:• Communicate with clients regularly to share application progress, answer questions, and ensure they remain informed throughout the service process.• Coordinate with insurance carriers to obtain updates, resolve outstanding items, and maintain momentum on pending policy activity within expected timeframes.• Review new leads and application materials carefully, verify completeness and accuracy, and address discrepancies before processing moves forward.• Maintain organized records, update customer and policy information, and track follow-up actions using internal systems and standard office software.• Prepare reports, manage correspondence, and use tools such as Outlook, Word, and Excel to support daily workflow and service reporting.• Respond to client concerns with empathy, offering clear guidance and practical solutions when issues arise.• Adjust to changing business needs by assisting with priority shifts, administrative support tasks, and additional projects assigned by leadership.• Represent the organization in a detail oriented and service-focused manner through dependable communication and strong attention to detail.
2026-05-20T00:00:00Z

Customer Success Specialist

Plano, TX
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Plano, Texas in a contract capacity with the potential for a long-term opportunity. This position supports business customers by managing order-related activity, responding to service requests, and keeping day-to-day account information accurate and up to date. The role also contributes to billing operations and monthly financial reporting, making it a strong fit for someone who is organized, service-minded, and comfortable handling administrative details in a fast-paced IT software environment. Responsibilities: • Provide timely support to business clients by resolving questions, addressing service needs, and maintaining a high-quality customer experience across phone and email channels. • Coordinate order processing from initial request through completion, ensuring records are accurate and customer expectations are clearly communicated. • Maintain inventory information and assist with product availability tracking to support smooth fulfillment activities. • Support shipping and receiving tasks on an occasional basis, helping manage related documentation and status updates when needed. • Prepare and issue customer invoices, manage billing follow-up communications, and respond to questions related to charges or payment status. • Create and process credit notes with proper supporting records, ensuring documentation is complete and aligned with internal standards. • Perform data entry and general administrative work to keep customer, order, and billing information current and organized. • Complete monthly financial reporting activities accurately and within expected deadlines to support business operations.
2026-06-04T00:00:00Z

Customer Success Specialist

Omaha, NE
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Success Specialist to support policyholders and customers with prompt, attentive service in Omaha, Nebraska. This Long-term Contract position is ideal for someone who thrives in a fast-paced insurance environment, communicates clearly across phone and email, and enjoys helping customers resolve service-related issues. The role focuses on delivering a positive client experience by addressing inquiries, troubleshooting access and connectivity concerns, and guiding customers through solutions with accuracy and care. Responsibilities:• Respond to customer inquiries through inbound calls and email while providing courteous, solution-focused support• Assist customers with account-related questions and service needs by gathering details, clarifying concerns, and offering accurate information• Troubleshoot connectivity and access issues by identifying root causes and walking customers through practical next steps• Navigate multiple browser windows and internal systems efficiently to research cases and document interactions• Maintain clear written correspondence that reflects accuracy and a strong customer-first mindset• Monitor open issues and follow up as needed to ensure concerns are fully addressed and resolved in a timely manner• Collaborate with internal teams when escalations are needed to support customer retention and service quality
2026-06-02T00:00:00Z

Customer Success Specialist

West Des Moines, IA
onsite
Temporary to Hire
20 - 22 USD / Hourly
If you’re the kind of professional who takes pride in delivering a seamless customer experience—and you know the details matter just as much as the conversation—this opportunity is worth your attention. A growing insurance organization in West Des Moines is seeking a Customer Success Specialist to support new business operations and serve as a trusted point of contact for agents. What You’ll Do:<ul><li>Provide prompt, professional responses to incoming customer inquiries related to new business services</li><li>Guide clients through policy questions, account updates, and service-related needs</li><li>Accurately enter and maintain customer data across internal systems</li><li>Utilize CRM and internal tools to document interactions and track follow-ups</li><li>Review new business submissions, identify discrepancies, and support processing efforts</li><li>Communicate effectively with both customers and internal teams via phone and email</li></ul>If you are someone who thrives in a structured but fast-paced environment, please apply to this role today! 515.706.4974 or apply through our Robert Half website.
2026-05-26T00:00:00Z

Customer Success Specialist

Meridian, ID
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Meridian, Idaho on a Contract basis. In this role, you will help deliver responsive service across e-commerce channels by assisting customers, supporting order activity, and keeping records accurate and up to date. This position is well suited for someone who enjoys solving routine customer needs, staying organized in a fast-paced environment, and collaborating closely with internal team members to maintain a positive customer experience. Responsibilities: • Respond to customer inquiries across online channels with timely updates on orders, shipments, and product-related questions. • Identify situations that require additional support and route more complex customer concerns to the appropriate team lead. • Assist with return, refund, and cancellation requests while maintaining accurate tracking of related activity. • Review supporting documents for customer returns and credits and help ensure information is ready for internal financial processing. • Monitor incoming marketplace and website messages, prioritize urgent issues, and help maintain consistent response coverage. • Support online operations by checking customer feedback activity, assisting with basic inventory verification, and updating order details in business systems. • Keep customer and order records organized and accurate to support smooth day-to-day service operations. • Coordinate with warehouse teams to help ensure orders are directed appropriately and processed efficiently. • Provide general administrative and operational assistance to the customer support function as business needs evolve.
2026-06-04T00:00:00Z

Customer Success Specialist

Phoenix, AZ
onsite
Temporary to Hire
25 - 26.44 USD / Hourly
We are looking for a Customer Success Specialist to join a healthcare technology team in Phoenix, Arizona. This hybrid position focuses on helping clients use a SaaS platform effectively by addressing support needs, resolving application issues, and providing clear guidance on system functionality. The role is ideal for someone who enjoys delivering responsive service, navigating technical questions, and building positive client experiences in a fast-paced support setting. Responsibilities:• Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up.• Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage.• Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software.• Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system.• Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed.• Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed.• Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions.• Partner with cross-functional teams to speed issue resolution and promote a consistent support experience.
2026-06-04T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-29T00:00:00Z

Customer Account Specialist

Washougal, WA
onsite
Temporary / Contract
28 - 32 USD / Hourly
We are seeking a Customer Account Specialist in Southwest Washington to support order execution and client communication for a contract position in the aerospace industry. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, sound judgment, and the ability to translate product and process information into clear updates and practical solutions for customers. Responsibilities:• Manage customer orders throughout the full fulfillment process, ensuring each step is completed accurately and on schedule from initial quote to final delivery communication.• Maintain detailed order activity records by entering transactions, updates, and customer interactions into company systems while monitoring progress and open action items.• Build productive relationships with assigned accounts by responding promptly to inquiries, resolving concerns, and providing clear status updates based on order activity.• Partner with manufacturing, quality, purchasing, engineering, and finance teams to remove obstacles and support the timely flow of orders through the business.• Develop a strong understanding of company products and processes in order to provide reliable guidance and set accurate expectations for customers.• Review order patterns, customer feedback, and market signals to help identify growth opportunities and improve account support strategies.• Analyze pending and historical demand to assist with forecasting and to support purchasing, inventory, and production planning decisions.• Adapt to changing priorities and manage workload effectively to help ensure consistent service levels and on-time order fulfillment.• Contribute to continuous improvement by documenting trends, sharing effective practices with colleagues, and recommending updates based on recurring customer concerns.
2026-06-04T00:00:00Z

Senior Registered Client Service Associate

Boston, MA
onsite
Permanent / Full Time
55000 - 85000 USD / Yearly
We are seeking a Registered Client Associate to support financial advisors and deliver an exceptional client experience. This role is responsible for client communications, account servicing, money movement requests, new account openings, meeting coordination, and administrative support.
2026-06-04T00:00:00Z

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-06-02T00:00:00Z

Customer Service Manager

Anoka, MN
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-06-01T00:00:00Z

Customer Service Manager

Modesto, CA
onsite
Permanent / Full Time
62000 - 70000 USD / Yearly
We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently. Responsibilities: • Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately. • Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience. • Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified. • Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness. • Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness. • Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards. • Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team. • Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships. • Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts. • Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information.
2026-06-05T00:00:00Z

Customer Service Manager

Saugus, CA
onsite
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements. Responsibilities: • Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence. • Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines. • Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals. • Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution. • Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes. • Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making. • Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement. • Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions. • Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness. • Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs.
2026-06-02T00:00:00Z

Customer Service Representative

Petersburg, VA
onsite
Temporary / Contract
17.575 - 20.35 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume onboarding initiative for residents in Petersburg, Virginia. This Contract position will focus on assisting a large customer base through inbound phone support, guiding callers through account setup, and capturing accurate billing and service details. The ideal candidate is comfortable handling a fast call pace, delivering helpful service, and maintaining accuracy while entering customer information. Responsibilities: • Manage a steady stream of inbound calls from customers seeking assistance with service enrollment and account setup. • Verify and record caller details such as name, service address, and billing information with a high level of accuracy. • Help new customers complete the onboarding process by clearly explaining next steps and required information. • Enter customer data into company systems promptly and correctly while following established procedures. • Use reference materials and support guides to provide consistent answers and resolve routine customer questions. • Coordinate with internal teams as needed to support outreach efforts tied to the municipal service rollout. • Maintain courteous, detail-focused communication throughout each interaction while meeting daily call volume expectations.
2026-06-03T00:00:00Z

Customer Service Representative

Raleigh, NC
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume tip intake operation in Raleigh, North Carolina. This contract-to-permanent position is ideal for someone who can assess inbound concerns with sound judgment, document information accurately, and help ensure each inquiry is directed appropriately. The person in this role will play an important part in reviewing reports related to potential misuse of public funds and maintaining organized records for follow-up and audit reference. Responsibilities: • Manage a steady flow of inbound tip line calls each day and capture complete, accurate details in the appropriate system. • Evaluate incoming reports to determine whether the concern may warrant further review related to abuse, waste, or fraud involving taxpayer resources. • Route calls and case information to the appropriate internal teams when additional investigation or action is needed. • Close out inquiries that do not meet escalation criteria and forward them for managerial review and final disposition. • Archive completed cases in the case library so they are available for future audit or operational review. • Maintain thorough and timely records while handling both call intake and case updates throughout the day. • Provide clear, attentive customer service to callers while gathering relevant information and guiding the interaction efficiently. • Support case tracking activities within reporting platforms, including work associated with the transition from Power BI to Salesforce when applicable.
2026-06-04T00:00:00Z

Customer Service Representative

Quakertown, PA
onsite
Temporary / Contract
17 - 20 USD / Hourly
We are partnering with a well-established local manufacturing company seeking a Customer Service Representative to join their team. This individual will serve as the primary point of contact for customers, supporting order management, coordinating with internal departments, and ensuring a seamless customer experience from inquiry through delivery. Key Responsibilities:<ul><li>Respond to customer inquiries via phone and email in a timely, professional manner</li><li>Process and track customer orders, ensuring accuracy and on-time delivery</li><li>Coordinate with production, shipping, and sales teams to provide order updates</li><li>Resolve customer concerns, discrepancies, and delivery issues</li><li>Maintain accurate customer records, order details, and documentation in systems</li><li>Support administrative tasks such as data entry, reporting, and file management</li></ul>
2026-06-04T00:00:00Z