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212 results for Senior Customer Service Specialist jobs

Customer Service Specialist

Corvallis, OR
onsite
Temporary / Contract
18 - 23 USD / Hourly
Our Robert Half is currently seeking to hire qualified and experienced Customer Service Representative to work directly with our clients in the Corvalis area. Successful candidates will be expected to maintain a high level of customer satisfaction by ensuring all inquiries, complaints and problems are resolved efficiently.Responsibilities will include:<ul><li>Responding promptly to customer inquiries in a polite and professional manner.</li><li>Handling and resolving customer complaints.</li><li>Processing orders, forms, applications, and requests.</li><li>Providing customers with product and service information.</li><li>Documenting customer interactions and transactions, detailing inquiries or complaints as well as actions taken.</li><li>Monitoring customer service team and ensuring all policies and procedures are adhered to.</li><li>Developing and maintaining customer relationships and updating customer databases.</li><li>Performing any other duties as assigned by the management.</li></ul>
2026-05-05T00:00:00Z

Customer Service Specialist

Bethlehem, PA
onsite
Temporary / Contract
17 - 21 USD / Hourly
Robert Half is seeking a Customer Service Specialist for an exciting opportunity with a growing organization in the Lehigh Valley area. Are you a people-first professional who thrives on delivering exceptional service? We’re partnering with a well-established company looking to add a Customer Service Specialist to their team. This is a great opportunity for someone who enjoys solving problems, building relationships, and being a key point of contact for customers. Key Responsibilities:<ul><li>Serve as the primary point of contact for customer inquiries via phone, email, and/or chat</li><li>Resolve customer issues efficiently while maintaining a positive and professional experience</li><li>Process orders, returns, and account updates with accuracy and attention to detail</li><li>Collaborate with internal teams (sales, operations, billing) to ensure customer needs are met</li><li>Maintain detailed records of customer interactions in CRM systems</li><li>Identify opportunities to improve processes and enhance the overall customer experience</li></ul>
2026-05-08T00:00:00Z

Customer Service Specialist

Oakland, CA
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.Job Description<ul><li>Respond to escalated customer concerns via phone, email, or chat</li><li>Investigate issues and coordinate with internal departments for resolution</li><li>Maintain detailed documentation of customer cases and outcomes</li><li>Identify recurring issues and recommend process improvements</li><li>Provide support to frontline team members on escalated matters</li><li>Ensure customer concerns are resolved in a timely and professional manner</li></ul>
2026-05-08T00:00:00Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-05-13T00:00:00Z

Customer Service Specialist

Saukville, WI
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-05-02T00:00:00Z

Sr. Customer Service Representative

Canton, OH
onsite
Temporary / Contract
23.75 - 23.75 USD / Hourly
We are looking for a detail-oriented Sr. Customer Service Representative to support customer accounts and order-related activities for a manufacturing operation in Canton, Ohio. This Contract position will serve as a key link between customers, internal teams, and sales partners to help ensure accurate order handling, responsive communication, and dependable service. The ideal candidate brings strong customer service experience, the ability to manage multiple priorities, and a proactive approach to maintaining account accuracy and customer satisfaction. Responsibilities: • Oversee customer orders from receipt through fulfillment, making updates to purchase orders accurately and maintaining a high standard of data integrity. • Review customer agreements and related documentation to confirm orders align with applicable contract terms and business requirements. • Support complex customer accounts by coordinating service needs, assisting sales partners, and helping maintain strong day-to-day account relationships. • Respond to inquiries regarding new business opportunities, assess customer requests, and route information appropriately to support timely follow-up. • Communicate changes affecting deliveries, including revised shipment commitments, shortages, overages, and product disposition updates. • Prepare and maintain near-term shipping schedules, monitor product availability, and coordinate release timing to support customer demand. • Provide customer-facing support through portals, service communication, and account-related reporting while promoting a positive service experience. • Contribute to process improvement efforts, assist with audits when needed, and provide KPI or account data to management upon request. • Share customer volume expectations with internal planning partners, highlight significant demand changes, and support system or process-related updates that affect the team. • Help train team members on procedural changes and keep work instructions or training materials current as business needs evolve.
2026-05-13T00:00:00Z

Sr. Customer Service Representative

Lexington, KY
onsite
Temporary to Hire
15 - 16.5 USD / Hourly
Robert Half is looking for an experienced Sr. Customer Service Representative to support long-term lodging requests for clients in the hospitality industry. This Contract to Permanent position is ideal for someone who combines strong customer service instincts with sharp negotiation skills and a solid understanding of hotel market dynamics. The person in this role will manage complex reservation needs, deliver solutions aligned with client policies, and build productive relationships with hotel partners to achieve service and savings goals. 2nd shift positions - Call Center - Contract to Hire Position Responsibilities:• Coordinate extended-stay reservation requests, primarily for bookings of 30 nights or more, while ensuring each solution aligns with client expectations and service standards.• Evaluate lodging options and make sound decisions based on client-specific travel policies, budget targets, and availability constraints.• Prepare and present high-quality reservation choices with consistency, accuracy, and a strong focus on customer satisfaction.• Lead negotiations for longer-term accommodations, including requests of 45 nights or more, in accordance with established policies and operational procedures.• Handle challenging negotiation scenarios involving tight inventory, limited purchasing leverage, compressed response times, and client savings objectives.• Analyze booking activity to uncover cost-saving opportunities, support market consolidation strategies, and strengthen overall client value.• Develop and maintain hotel partner relationships to obtain competitive rates, discounts, and proposal opportunities from both existing and new suppliers.• Resolve day-to-day issues involving clients and hotel properties, including reservation changes, stay extensions, and early departures, while meeting required turnaround times.• Partner with account management and related internal teams to recommend lodging solutions that support broader client program goals and network optimization.• Participate in assigned meetings, training sessions, and additional duties as needed to support team and business objectives.
2026-05-12T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Elfin Forest, CA
onsite
Temporary / Contract
21 - 28 USD / Hourly
In healthcare, communication needs to be both efficient and empathetic. We’re seeking a Customer Support Specialist to assist patients and clients with scheduling, billing inquiries, and general support. This role is ideal for someone who can manage a high volume of communication while maintaining accuracy, professionalism, and a strong sense of responsibility. Key Responsibilities<ul><li>Handle inbound and outbound calls related to scheduling, billing, and general inquiries</li><li>Assist with appointment coordination and follow-ups</li><li>Maintain accurate records within EMR/EHR systems</li><li>Verify patient information and update records as needed</li><li>Resolve issues or escalate concerns appropriately</li><li>Support administrative tasks such as data entry and documentation</li><li>Ensure compliance with HIPAA and internal policies</li></ul>
2026-05-01T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Experience Specialist

Muskegon, MI
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Customer Experience Specialist to support daily customer interactions and order activity for a Long-term Contract opportunity based in Muskegon, Michigan. This role is ideal for someone who enjoys helping customers, managing detail-driven administrative work, and communicating clearly in a fast-paced office environment. You will serve as a key point of contact for product and pricing inquiries while ensuring orders are entered accurately and customers receive timely updates. The position includes on-site training at the start, followed by a hybrid schedule based on business needs. Responsibilities: • Respond to customer inquiries by phone and email, providing clear information on products, pricing, and delivery timing. • Enter customer orders into the company system with a high level of accuracy and attention to detail. • Support customers throughout the order process by resolving questions, clarifying requests, and sharing status updates. • Collaborate with internal teams such as sales, marketing, and customer service to ensure a smooth customer experience. • Use Microsoft Teams and other office tools to communicate efficiently with colleagues and manage day-to-day tasks. • Learn internal order entry and MRP-related processes during initial on-site training and apply that knowledge to daily work. • Help maintain organized records and correspondence so customer requests and transactions are documented properly.
2026-05-13T00:00:00Z

Customer Experience Specialist

Oakland, CA
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are hiring a Customer Experience Specialist to help deliver outstanding service and build positive relationships with customers throughout their journey.Job Description<ul><li>Serve as a primary point of contact for customer questions and concerns</li><li>Resolve service issues promptly and professionally</li><li>Monitor customer feedback and identify opportunities to improve satisfaction</li><li>Collaborate with internal teams to enhance the customer experience</li><li>Document interactions and maintain accurate customer records</li><li>Support retention efforts through proactive communication and follow-up</li></ul>
2026-05-08T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a fast-paced contract-to-permanent opportunity. This role is ideal for someone who excels at assisting customers over the phone, can shift smoothly between multiple platforms, and remains composed while handling both service-related questions and early-stage payment discussions. You will support borrowers with a range of account needs in a high-volume environment while delivering a detail-focused and helpful experience on every interaction. Responsibilities: • Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care. • Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns. • Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach. • Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions. • Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed. • Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided. • Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps. • Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions.
2026-05-14T00:00:00Z

Client Services Specialist

Santa Barbara, CA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. • Troubleshoot connectivity issues and provide clear solutions to clients. • Assist customers in navigating multiple browsers and platforms to resolve technical challenges. • Ensure customer success by addressing concerns and resolving issues efficiently. • Maintain detailed records of customer interactions and follow-ups to ensure resolution. • Collaborate with internal teams to improve service delivery and customer satisfaction. • Handle high-volume call center interactions while maintaining a positive and helpful demeanor. • Provide guidance and support to customers regarding company products and services. • Continuously update knowledge of company offerings to deliver accurate information to clients.
2026-05-13T00:00:00Z

Customer Success Specialist

Lexington, KY
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
Robert Half is looking for a Customer Success Specialist to support policyholders with responsive, detail-oriented service in Lexington-Fayette, Kentucky. This contract opportunity is ideal for someone who enjoys helping customers, managing a steady call volume, and creating positive experiences during routine service requests and sensitive claim-related conversations. The role offers a permanent schedule across a rotating four-day workweek, with the potential to move into a permanent position that includes licensing support and long-term benefits. This position requires a Property and Casualty insurance license Prior to starting the job. The company will reimburse you for out-of-pocket expenses. Responsibilities:• Handle a consistent stream of inbound customer calls related to property and casualty insurance policies, typically averaging around 30 interactions per day.• Review account documentation and policy notes to provide accurate information, clarify prior activity, and address customer questions effectively.• Gather initial details for claim-related calls and ensure a smooth handoff to the claims team while maintaining a calm and reassuring customer experience.• Identify opportunities for additional products or services during customer conversations and route potential leads to the appropriate sales team.• Enter and update client information in internal systems with a high level of accuracy and attention to detail.• Deliver thoughtful, solution-oriented support that strengthens customer relationships and reflects strong service standards.• Navigate CRM and related computer applications to document interactions, track follow-up needs, and maintain organized customer records.
2026-05-07T00:00:00Z

Customer Success Specialist

Clackamas, OR
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Charlie Gilmur with Robert Half is looking for a Customer Success Specialist to support clients and internal teams by coordinating service delivery, maintaining accurate records, and ensuring a responsive customer experience. This role is based in Clackamas, Oregon, and is ideal for someone who can manage competing priorities, interpret operational data, and keep projects moving forward with clear communication. The position also contributes to workflow improvements, supports day-to-day system usage, and helps identify opportunities to strengthen customer retention and account growth. Responsibilities:• Build strong relationships with assigned customers by providing timely updates, addressing questions, and anticipating service needs throughout the customer lifecycle.• Oversee orders from intake through completion, confirming documentation is accurate, coordinating handoffs across teams, and keeping delivery timelines on track.• Monitor active work closely to identify potential delays, communicate impacts early, and take corrective action to support reliable fulfillment.• Manage assigned project activities, track milestones, and share progress with stakeholders to ensure commitments are completed as planned.• Investigate customer, product, or delivery issues independently, resolve routine concerns, and elevate higher-risk matters with clear context and recommended actions.• Prepare customer-facing reports and dashboards that summarize performance, usage, and account activity with a high degree of accuracy.• Review engagement and account data to uncover renewal and expansion opportunities, then collaborate with sales partners to support growth initiatives.• Use reporting and analytics tools, including AI-enabled work management platforms when applicable, to identify trends and recommend process or service improvements.• Organize meetings by setting agendas, documenting decisions, and following up on action items to maintain momentum across projects.• Maintain accurate activity records in customer and service systems while supporting daily workflow administration and team visibility through designated tools. Please reach out to Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013437247
2026-05-14T00:00:00Z

Customer Success Specialist

Lexington, KY
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
Robert Half is seeking a motivated Sales Representative to join a growing insurance agency. This role is responsible for building client relationships, identifying coverage needs, and providing tailored insurance solutions. Prior insurance experience is not required, but prior sales experience is a plus. Must have a Property & Casualty insurance prior to starting the position. Salary plus bonus (with strong benefits) Responsibilities:<ul><li>Develop and maintain a book of business</li><li>Identify client needs and recommend appropriate P&C coverage</li><li>Generate new business and meet sales goals</li><li>Provide excellent customer service throughout the sales process</li></ul>
2026-05-12T00:00:00Z

Senior Client Service Associate

San Francisco, CA
onsite
Permanent / Full Time
80000 - 125000 USD / Yearly
Reach out to Michelle Espejo via email or LinkedIn for additional information or questions. Senior Client Services Associate| Wealth Management Firm| Walnut Creek Join a respected wealth management firm known for delivering an exceptional client experience and thoughtful, strategic advice to high-net-worth individuals. The culture is collaborative, growth-oriented, and built on trust. You’ll have real ownership, a voice in strategy, and the opportunity to build lasting client relationships. Competitive pay, ongoing training, and clear growth potential included. Responsibilities<ul><li>Partner with advisors to onboard new clients and deliver white-glove service</li><li>Lead and support client meetings, including reviews and plan presentations</li><li>Open and maintain accounts; handle client inquiries and service requests</li><li>Keep CRM records accurate and fully documented</li><li>Act as a primary contact for client servicing and proactively anticipate needs</li><li>Monitor account activity and ensure compliance with industry regulations</li><li>Collaborate on investment strategy and participate in team initiatives</li></ul>For fastest consideration, reach out to Michelle Espejo via email or LinkedIn.
2026-05-07T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-04T00:00:00Z

Customer Service Supervisor

Camp Hill, PA
onsite
Temporary to Hire
21 - 24 USD / Hourly
We are looking for a Customer Service Supervisor to lead a call center team in Pennsylvania. This opportunity is ideal for someone who combines strong leadership with a customer-focused approach and can help drive appointment-setting efforts through outbound calling. The person in this role will guide daily team activity, support service quality, and help create a positive experience for customers while meeting business goals. Responsibilities:• Oversee day-to-day call center operations and provide direction to staff handling customer interactions and outbound outreach.• Coach team members on effective communication techniques, customer service standards, and appointment-setting best practices.• Monitor call activity, team productivity, and service performance to help ensure goals are achieved consistently.• Assist with outbound calling efforts to schedule free estimate appointments and support sales-related follow-up activity.• Address escalated customer concerns professionally and work with the team to resolve issues in a timely manner.• Help maintain scheduling coverage and contribute to a smooth workflow across permanent and part-time team members.• Reinforce quality expectations and provide ongoing feedback to strengthen team performance and customer satisfaction.
2026-05-13T00:00:00Z

Customer Service Manager

Mason, OH
onsite
Temporary to Hire
26 - 30 USD / Hourly
Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.Responsibilities:<ul><li>Lead and inspire a team of customer service agents to deliver outstanding service across all channels.</li><li>Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency.</li><li>Provide ongoing coaching, training, and feedback to support staff development and ensure high performance.</li><li>Handle escalated customer issues, ensuring swift and effective resolution.</li><li>Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage.</li><li>Collaborate cross-functionally with other departments to identify opportunities for process improvements.</li><li>Report regularly to senior leadership on department achievements, challenges, and plans for continuous improvement.</li></ul>
2026-05-08T00:00:00Z

Customer Service Manager

Minneapolis, MN
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Customer Service Manager to lead daily service operations and ensure a high standard of support for customers in Minneapolis, Minnesota. This role oversees order communication, issue resolution, and coordination with internal teams to keep commitments on timing and delivery. The ideal candidate brings strong leadership skills, a customer-focused mindset, and the ability to balance service quality with operational efficiency. Responsibilities: • Lead the customer service team, providing direction, coaching, and accountability for performance and service standards. • Oversee incoming customer inquiries related to order updates, changes, and concerns, ensuring timely and accurate communication. • Manage the intake of new orders and confirm key details so requests move efficiently through the process. • Partner with production and operations teams to help build schedules that align output with customer demand. • Communicate expected completion and delivery timelines to customers and internal stakeholders with clarity and consistency. • Monitor inventory activity, including aging stock and overall inventory levels, and share trends that may affect service or fulfillment. • Resolve escalated customer issues by identifying root causes and coordinating practical solutions across departments. • Review departmental workflows and implement improvements that strengthen responsiveness, accuracy, and team effectiveness.
2026-05-11T00:00:00Z

Customer Service Manager

Bristol, CT
onsite
Permanent / Full Time
65000 - 80000 USD / Yearly
Customer Service ManagerWe are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Manager. Based on general knowledge.Key Responsibilities:<ul><li>Lead and support a team of Customer Service Coordinators and Representatives.</li><li>Manage customer projects from order entry through production and shipment.</li><li>Ensure project accuracy, on-time delivery, and high customer satisfaction.</li><li>Provide daily guidance, workflow oversight, and troubleshooting support for complex projects.</li><li>Help coordinate team workload and resolve project-related issues.</li><li>Maintain accurate project data and documentation.</li><li>Manage higher-complexity projects and key customer relationships.</li><li>Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.</li></ul> What We’re Looking For:<ul><li>At least 3 years of experience in commercial construction or manufacturing.</li><li>Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.</li><li>Strong ERP and Microsoft Office skills.</li><li>Excellent communication, organization, and cross-functional collaboration skills.</li></ul>If you’re interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.Ryan@roberthalf(.com)
2026-04-24T00:00:00Z

Customer Service Manager

Anoka, MN
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-05-13T00:00:00Z