We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality.<br><br>Responsibilities:<br>• Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences.<br>• Provide timely feedback and coaching to improve team performance in sales and service.<br>• Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions.<br>• Partner with leadership to identify key training areas and implement improvement strategies.<br>• Analyze performance metrics and trends, delivering actionable insights to management.<br>• Cultivate a positive team environment that encourages growth and motivation.<br>• Ensure adherence to organizational standards and customer service best practices.<br>• Stay updated on industry trends and apply them to enhance training processes.<br>• Collaborate with cross-functional teams to optimize customer service operations.
<p>We are looking for an experienced Senior Member Service Representative to join our team in Hawthorne, California. In this role, you will be responsible for delivering exceptional support to our customers while ensuring their concerns are resolved efficiently and with attention to detail. This is a Contract to permanent position, offering an opportunity to contribute to a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service and address inquiries in a detail-oriented and timely manner.</p><p>• Manage inbound and outbound calls effectively, ensuring customer satisfaction.</p><p>• Utilize Windows-based systems to document customer interactions and resolve issues.</p><p>• Collaborate with team members to improve service delivery and maintain high standards.</p><p>• Stay informed about company policies and procedures to provide accurate information to customers.</p><p>• Assist customers in navigating services and resolving complex concerns.</p><p>• Identify opportunities to enhance customer experiences and recommend appropriate solutions.</p><p>• Maintain detailed records of interactions and follow-up actions.</p><p>• Work closely with management to address escalated issues and ensure resolution.</p><p>• Continuously develop knowledge of products and services to better assist customers.</p>
<p><strong>Robert Half Permanent Placement</strong> is partnering with a great company in <strong>Buffalo, NY</strong> on their search for a<strong> Sales Support Representative</strong> to join their thriving business. This is an <strong>in-office</strong> role with a starting salary of <strong>$50K - $60K </strong>plus commission structure and includes a full benefits package<strong>. </strong>The ideal candidate will bring a salesmanship mindset side by side with operational excellence.</p><p><br></p><p><strong>Responsibilities include but not limited to:</strong></p><p><strong> </strong></p><ul><li>Manage and grow a defined portfolio of institutional customer accounts, building strong, long-term relationships through proactive communication and trusted service</li><li>Serve as the primary point of contact for assigned customers, handling inquiries, resolving issues, and ensuring a consistently high-quality customer experience</li><li>Enter and manage inbound customer orders and outbound invoices with a high degree of accuracy through email, phone, fax, and customer portals</li><li>Proactively conduct outbound outreach to maintain engagement, promote new products, identify changing customer needs, and strengthen account relationships</li><li>Resolve order discrepancies, returns, and errors efficiently while maintaining customer satisfaction and confidence</li><li>Develop in-depth knowledge of the company’s product portfolio to confidently recommend solutions tailored to customer needs</li><li>Navigate and support varying state agency and institutional purchasing structures, requirements, and processes</li><li>Collaborate with internal teams to ensure timely order fulfillment, accurate documentation, and continuous service improvement</li></ul><p><br></p>
<p>We are looking for a dedicated Senior Customer Service Representative to join our team in Weston, Florida. This long-term contract position offers the opportunity to provide exceptional support and service while contributing to the success of our operational processes. The ideal candidate will bring strong communication skills, attention to detail, and a proactive approach to customer interactions.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Senior Representative is a highly proficient, quality-focused contributor responsible for producing accurate and consistent Pre-Operative Plans. This role is fully onsite and centers around individual production to meet team and departmental output targets.</p><p><strong>Key Responsibilities</strong></p><ul><li>Create surgical case files using a proprietary case management system.</li><li>Review CT scans for conformity with Mako Surgical protocol.</li><li>Segment CT scans using specialized software to produce 3D anatomical bone models for robotic surgery.</li><li>Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Replacement using digital bone models.</li><li>Review CT segmentations and surgical plans for accuracy, including anatomical landmark selection, implant sizing, and positioning.</li><li>Upload completed pre-plans to field-based personnel.</li><li>Document all activities according to prescribed methods and procedures.</li><li>Follow work instructions with precision to deliver consistent, high-quality output.</li></ul>
We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. In this Contract to permanent opportunity, you will play a pivotal role in supporting credit union members by handling inbound inquiries and providing exceptional service. This is an excellent opportunity for someone with strong communication skills and a passion for helping others in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide patient and empathetic assistance, particularly to senior members, ensuring their needs are met with care.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and resolve issues.<br>• Stay informed about the organization’s offerings to effectively guide members to appropriate solutions.<br>• Maintain a high level of accuracy and professionalism while handling sensitive financial information.<br>• Collaborate with team members to ensure seamless service delivery and meet performance goals.<br>• Adhere to attendance policies and uphold reliability standards.<br>• Participate in comprehensive training programs to develop technical skills and understanding of company procedures.<br>• Handle Saturday shifts twice a month, with a flexible schedule to ensure no more than 40 hours per week.<br>• Assist in managing increased call volumes resulting from organizational changes.
We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will play a pivotal part in assisting homeowners by providing exceptional service and resolving financial challenges. This is a long-term contract position offering the opportunity to contribute to a fast-paced and dynamic environment while championing positive homeowner experiences.<br><br>Responsibilities:<br>• Provide personalized assistance to homeowners facing financial difficulties, building trust and negotiating payment arrangements to ensure customer satisfaction.<br>• Accurately document all collection activities, including inbound and outbound communications, using the company’s platform.<br>• Coordinate and submit account modifications, forbearances, extensions, and repayment plans to support homeowners.<br>• Offer guidance and mentorship to other team members, leading key departmental initiatives and projects as needed.<br>• Collaborate closely with internal teams, including Loan Administration and Default Servicing, to address account discrepancies and resolve issues.<br>• Conduct skip tracing and loan calculations, such as amortization schedules and simple interest, to ensure accurate account management.<br>• Identify opportunities for process enhancements and recommend improvements to optimize workflows.<br>• Maintain compliance with industry regulations and handle sensitive documentation with the utmost confidentiality.<br>• Utilize workforce tools and partner with workforce management teams to improve operational efficiency.
<p>Robert Half is seeking a proactive and customer-focused <strong>Customer Service Specialist</strong> to support one of our growing client partners. This role is ideal for individuals who are passionate about delivering excellent service, strengthening customer relationships, and helping clients navigate products, services, and solutions with confidence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer questions via phone, email, chat, or case management systems</li><li>Resolve issues by researching solutions, coordinating with internal teams, and following up promptly</li><li>Support order processing, account maintenance, and general customer requests</li><li>Record all interactions accurately in CRM or ticketing platforms</li><li>Identify trends in customer feedback and share insights to help improve service processes</li><li>Assist customers with onboarding, product navigation, and troubleshooting</li><li>Maintain a professional, customer-first approach in every interaction</li><li>Meet established performance and quality metrics</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will deliver exceptional support to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This position offers a contract-to-permanent opportunity within the healthcare industry, providing a chance to grow and develop your skills.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or online portals.<br>• Resolve customer issues effectively, ensuring a positive experience.<br>• Manage customer accounts and maintain accurate records.<br>• Process invoices and payments with attention to detail.<br>• Utilize customer portals to track and update order statuses.<br>• Perform data entry tasks to maintain up-to-date information in relevant systems.<br>• Collaborate with internal teams to address customer needs and concerns.<br>• Monitor and report any recurring issues to improve customer service processes.<br>• Use Microsoft Excel to organize and analyze customer data.<br>• Provide consistent and detail-oriented communication to build strong client relationships.
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p> The Customer Service Specialist is responsible for building customer loyalty and confidence by receiving and responding to inquiries across all communication channels. Acting as the main point of contact for products and services, you will work directly with customers and sales professionals to ensure exceptional service, resolve issues, and elevate the customer experience. This role requires a collaborative approach to problem resolution, a commitment to achieving customer expectations, and a drive to continuously strengthen customer relationships.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to incoming calls, emails, and requests from customers and internal business partners.</li><li>Communicate with customers to understand their needs, concerns, and requirements, ensuring active listening and empathy in all interactions.</li><li>Seek support from team members as needed, and recommend effective solutions independently or in coordination with field representatives or managers.</li><li>Perform item look-up, sourcing, and order placement tasks, collaborating with the Field Sourcing team as required. Enter and follow up on customer orders.</li><li>Oversee the maintenance and tracking of stock, indirect, and direct orders. Manage and monitor back orders and open orders to ensure timely fulfillment.</li><li>Process credits and returns accurately and within established timeframes.</li><li>Maintain delivery status and order source tracking to guarantee successful, on-time deliveries.</li><li>Identify, monitor, and recommend solutions to customer concerns, including any service failures.</li><li>Maintain open lines of communication with external and internal partners in Sales, Operations, and Credit.</li><li>Solve routine, straightforward problems by analyzing options using standard procedures.</li><li>Apply product knowledge and a solid understanding of company policies, systems, and procedures to maximize customer satisfaction.</li><li>Use available resources to organize, communicate, and document all customer interactions.</li><li>Perform other duties as assigned or required.</li></ul>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>Robert Half is hiring for a fully onsite Call Center Representative for a contract opportunity for up to 13 weeks in North Huntingdon/Irwin area. There is a possibility this could turn into a contract to hire opportunity, depending on the client. The hours for this position are M-F 8AM-4PM. Pay is based off of experience $15-$18 an hour. </p><p><br></p><p>Call Center Representatives for our Taxpayer Service department will manage all calls and emails received from taxpayers with questions about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continued training, and increase professional development as required. Opportunities for hybrid schedule pending completion of full training.</p><p>Primary Responsibilities</p><p>• Customer service provided on phone, emails and / or chats</p><p>• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer or troubleshooting for a positive customer experience</p><p>• Ability to learn and follow all customer service procedures and policies</p><p>• Utilize knowledge of tax types collected </p><p>• Utilize knowledge of municipalities and school districts for which the client collects taxes</p><p>• Ability to modify address changes and create new accounts in client’s applications</p><p>• Process credit card payments and / or ACH payments</p><p>• Ability to sufficiently memo the client’s applications</p><p>• Expand job knowledge and develop expertise to progress forward in job development</p><p><br></p><p>Secondary Responsibilities</p><p>• Demonstrated ability to listen and retain knowledge</p><p>• Ability to accurately and attentively complete detailed tasks</p><p>• Keep up to date regarding changes in daily responsibilities or job processes</p><p><br></p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in So. Burlington, Vermont. This long-term contract position is ideal for individuals who thrive in a fast-paced environment and enjoy delivering exceptional service. This role offers opportunities for growth, competitive pay, and the chance to make a meaningful impact within the transportation equipment manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide attentive and courteous assistance to customers, addressing inquiries and resolving issues promptly.</p><p>• Handle payments, returns, troubleshooting, and part orders with accuracy and efficiency.</p><p>• Promote and upsell extended warranties and maintenance services to customers.</p><p>• Collaborate with team members to ensure seamless communication and customer satisfaction.</p><p>• Utilize call center systems and tools to manage customer interactions effectively.</p><p>• Maintain detailed records of customer interactions and transactions.</p><p>• Participate in training sessions to develop product knowledge and improve service delivery.</p><p>• Support remote customers by providing guidance and troubleshooting technical challenges.</p><p>• Adhere to company policies and procedures while maintaining a high level of attention to detail.</p><p>• Strive to exceed customer expectations and contribute to the overall success of the team.</p><p><br></p><p>PAY- Starting at $17.50/hr</p><p>Increases to $18.75/hr after 6 months</p><p>Increases to $20.25/hr after 9 months</p><p>Commission bonus included as well as sales incentive goals. Typical commission bonuses average from $2-$4 dollars per hour.</p>
We are looking for a motivated Customer Service Representative to join our team in Memphis, Tennessee. This role is ideal for someone with a background in banking and a passion for delivering excellent financial services. You will play a vital part in handling customer inquiries and ensuring a seamless experience for our clients.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries regarding financial services.<br>• Assist clients with banking-related transactions and provide accurate information about products and services.<br>• Analyze and address customer concerns, ensuring resolution in a timely manner.<br>• Maintain detailed records of customer interactions and transactions for future reference.<br>• Collaborate with internal teams to address complex issues and enhance customer satisfaction.<br>• Provide guidance to customers on account management and financial options.<br>• Stay informed about industry regulations and company policies to deliver compliant services.<br>• Identify opportunities to improve processes and contribute to the overall efficiency of the department.<br>• Support customers in navigating financial systems and tools.<br>• Uphold a high standard of professionalism and empathy in all client interactions.
<p>We are seeking a committed Customer Service Representative to join our team in South Burlington, Vermont. This is a long-term contract opportunity ideal for individuals who excel in dynamic, fast-paced settings and are passionate about delivering outstanding service. You’ll be joining a growing organization within the transportation equipment manufacturing industry—where your contributions will truly make a difference. We offer a competitive compensation package, incentives, and clear pathways for career advancement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver prompt, professional support to customers by addressing inquiries and efficiently resolving concerns.</li><li>Accurately process payments, returns, troubleshoot issues, and coordinate part orders.</li><li>Educate customers on extended warranties and maintenance services, effectively promoting and upselling these offerings.</li><li>Work closely with team members to ensure consistent communication and an elevated customer experience.</li><li>Utilize call center technology to manage customer interactions and track activities.</li><li>Maintain comprehensive records of all customer communications and transactions.</li><li>Participate in ongoing training to build product expertise and further enhance your skills.</li><li>Provide support to remote customers, offering guidance and troubleshooting technical issues.</li><li>Uphold company policies while demonstrating meticulous attention to detail.</li><li>Continuously strive to surpass customer expectations and contribute to the team’s overall success.</li></ul><p><strong>Compensation and Incentives:</strong></p><ul><li>Starting pay: $17.50/hr</li><li>Increase to $18.75/hr after 6 months</li><li>Increase to $20.25/hr after 9 months</li><li>Commission bonuses and sales incentive goals in addition to base pay; typical commission averages $2–$4 per hour</li></ul><p>Bring your customer-focused mindset and dedication to excellence—apply today and help shape our commitment to quality service!</p>
<p>We are looking for a motivated and personable <strong><u>Bilingual</u></strong> (Spanish) Customer Service Representative to join our team in Fort Mill, South Carolina. This Contract to permanent position offers an exciting opportunity to engage with customers, manage inquiries, and contribute to our continued success. The ideal candidate is proactive, organized, and eager to build strong relationships with clients.</p><p><br></p><p>Responsibilities:</p><p>• Initiate outreach efforts, including cold calls, to potential and existing customers in a detail-oriented and engaging manner.</p><p>• Handle customer inquiries and interactions, ensuring a seamless and positive experience from start to finish.</p><p>• Utilize Salesforce to maintain accurate records of customer data, communications, and progress towards sales or service goals.</p><p>• Stay organized and manage tasks efficiently, ensuring timely follow-ups and attention to detail.</p><p>• Meet and exceed established metrics and performance objectives to support the team’s overall goals.</p><p>• Collaborate with team members and contribute to various initiatives in a dynamic and fast-paced environment.</p><p>• Assist with order entry and resolve customer issues effectively during inbound and outbound calls.</p><p>• Maintain a strong commitment to delivering high-quality customer service and building lasting relationships.</p>
<p>A growing company in Carlsbad is seeking a detail-oriented <strong>Customer Support Specialist</strong> to support client accounts and internal operations. This role focuses on maintaining strong client relationships, resolving inquiries efficiently, and ensuring seamless coordination between customers and internal teams. The Customer Support Specialist will manage inbound requests, track service issues, and support order or account-related processes. This position is ideal for someone who thrives in a structured environment and enjoys providing dependable, high-quality support.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary contact for customer inquiries via phone and email</li><li>Coordinate with internal teams to resolve service or order-related issues</li><li>Track customer interactions and maintain accurate records in internal systems</li><li>Provide timely follow-up to ensure customer satisfaction</li><li>Assist with order processing, documentation, and reporting</li><li>Identify recurring issues and communicate trends to management</li><li>Support process improvements to enhance customer experience</li></ul><p><br></p>
<p>Dayton area company is looking for a Customer Service Representative to join their immediately! Job duties will include entering purchase orders into the system, assisting customers via email and over the phone, organizing documents, auditing orders, maintaining customer records and assisting with other clerical duties. This is a contract role anticipated to last 3 - 6 months and is working full-time hours. For more information, please call 937-224-8326. </p>
<p>We are looking for a motivated Customer Service Representative to join our team in El, Paso TX. This is a Contract to permanent position, offering an excellent opportunity for growth. The role involves providing high-quality customer support and assisting with lead generation for business solutions.</p><p><br></p><p>Responsibilities:</p><p>• Complete a mandatory one-week training program to ensure readiness for the role.</p><p>• Handle high volumes of outbound calls daily, utilizing scripted communication to interact with insurance and mortgage companies.</p><p>• Make over 300 calls per day with a focus on building rapport and generating leads.</p><p>• Follow established protocols and procedures to deliver exceptional customer service.</p><p>• Maintain accurate records of all customer interactions and outcomes.</p><p>• Collaborate with team members to meet performance goals and enhance call center efficiency.</p><p>• Utilize company-provided scripts to ensure consistent messaging across all calls.</p><p>• Ensure compliance with company policies and training guidelines during all customer interactions.</p>
<p>Robert Half is seeking a Customer Service Representative! We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! The Customer Service Representative is a Contract to Hire opportunity with an onsite M-F: 8:00 am - 4:30 pm schedule. </p><p> </p><p><u>Key responsibilities of the Customer Service Representative:</u></p><p>- Handles inbound calls and emails</p><p>- Processes orders/order entry</p><p>- Enters orders accurately and notifies customer of expected delivery date</p><p>- Responds to emails to ensure customer is satisfied with request / resolution</p><p>- Notifies customer if there will be any delay for order</p><p>- Reaches out to suppliers to resolve tracking discrepancies or other problem resolution</p><p>- Provides customer with shipping and status information</p><p> </p><p>Please apply today for immediate consideration!</p>
<p>We are looking for a dedicated <strong>Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. </p><p><br></p><p>Hours for this position will be <strong>10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat.</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p>
<p>We are looking for a dedicated<strong> Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. </p><p><br></p><p>Hours for this position are:<strong> 2pm-11pm est. M-F</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p><p><br></p><p><br></p>
<p>We are looking for a motivated Customer Service Representative to join a dynamic team in El Paso, TX. In this role, you will play a key part in providing excellent customer support while generating leads for business solutions. This is a contract position, offering an initial three-month contract with the potential for ongoing employment based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Complete a mandatory one-week training program to familiarize yourself with processes and tools.</p><p>• Manage high volumes of outbound calls daily, reaching over 300 contacts to insurance and mortgage companies.</p><p>• Follow scripted communication to effectively engage with clients and meet lead generation goals.</p><p>• Utilize a wired internet connection to ensure seamless connectivity during work hours.</p><p>• Adhere to scheduled work hours, including one hour lunch breaks and two 15-minute breaks, Monday through Friday.</p>
<p>Join a rapidly growing third-party logistics (3PL) company as a Customer Service Representative and become an essential member of our expanding team. In this dynamic role, you will be the primary point of contact for clients, partners, and internal teams—resolving inquiries, managing order status, and supporting logistics operations from first contact through successful delivery. We are seeking proactive, customer-oriented professionals who thrive in fast-paced environments, possess strong communication skills, and are committed to providing exceptional service. If you are ready to make an impact and build your career in the logistics industry, we want to hear from you.</p><p><br></p><p>Duties:</p><p>● Oversee customer accounts, maintain positive customer relations, and meet daily/weekly deadlines for both customers and internal management.</p><p>● Assist with onboarding new customers and inputting inventory/product data into inventory management systems (WMS and databases).</p><p>● Coordinate with the Customer Service Supervisor, Operations Manager, and Warehouse Leads to manage customer orders, production activities, shipments, and supplies, as well as produce necessary shipping documentation (BOLs, etc.) and activity/billing reports.</p><p>● Quote, monitor, schedule, and facilitate the movement of client freight/goods and provide tracking information as needed.</p><p>● Keep accurate records of customer interactions, orders, errors, comments, and complaints.</p><p>● Review and update inventory, order, and billable activity data.</p><p>● Assist with general office functions, including answering phones, filing, billing, compiling customer/market data, or other administrative duties.</p><p>● Communicate professionally with the Warehouse Team, other Account Executives, and Management regarding shipments, order details, inventory, errors, or other operational issues.</p><p>● Follow quality and safety procedures and company policies.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fairfield, New Jersey. In this role, you will play an integral part in ensuring customer satisfaction by managing orders, addressing client needs, and collaborating with internal teams to drive program success. This is a fast-paced position that requires exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage orders and inventory using Microsoft Dynamics GP, ensuring accuracy and efficiency.</p><p>• Handle product returns, warranty claims, and other customer-related issues with professionalism.</p><p>• Generate and maintain detailed reports for sales teams and clients, providing valuable insights.</p><p>• Monitor and update data related to backorders, shipments, and cancellation rates to maintain client satisfaction.</p><p>• Collaborate closely with various departments to ensure seamless execution of programs and customer initiatives.</p>
