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269 results for Senior Customer Service Specialist jobs

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-08-06T00:00:00Z

Senior Client Service Representative

Buffalo, NY
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a Senior Client Service Representative to join a long-term contract opportunity in Buffalo, New York. This position supports high-quality client service by addressing inquiries with accuracy, overseeing fund accounting deliverables, and producing key financial reports tied to daily, month-end, and year-end activity. The role is well suited for an individual who can manage deadlines, interpret financial data, and communicate clearly with internal and external partners. Responsibilities: • Respond to client questions promptly and provide accurate, solutions-focused support that strengthens overall service delivery. • Calculate and review daily net asset values while helping ensure fund accounting outputs are completed correctly and on schedule. • Prepare recurring financial reporting for month-end and year-end periods, along with other required internal and client-facing reports. • Use internal platforms and technology tools to organize service requests, track deliverables, and maintain consistent workflow execution. • Investigate accounting discrepancies, reconcile breaks, and resolve exceptions each day to support reporting accuracy. • Partner with colleagues across servicing and accounting functions to address issues, escalate risks when needed, and meet operational deadlines. • Analyze investment-related data tied to corporate actions, equities, fixed income instruments, derivatives, and emerging markets activities. • Contribute during the initial onsite training period and adapt to a hybrid schedule after training based on business needs.
2026-07-29T00:00:00Z

Customer Care Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
Bilingual Spanish Contact Center SpecialistTurn Your Customer Service Skills Into a Purpose-Driven CareerEvery phone call has the power to change someone's day; and sometimes, their life.We're partnering with a nonprofit organization that serves individuals and families throughout the community. As a Bilingual Spanish Contact Center Specialist, you'll be the first point of contact for people seeking support, resources, and hope. If you thrive in customer service and want your work to have a meaningful impact, this is the opportunity for you.What You'll Be Doing<ul><li>Answer inbound calls from English- and Spanish-speaking individuals seeking assistance.</li><li>Listen with empathy and provide accurate information, guidance, and referrals.</li><li>Build positive relationships with callers while delivering exceptional service.</li><li>Document conversations thoroughly and accurately.</li><li>Work alongside a collaborative team committed to serving the community.</li></ul>
2026-07-27T00:00:00Z

Sr. Customer Service Representative

DeKalb, IL
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to support customer accounts and sales coordination for a semiconductor and electric components manufacturing environment in Illinois. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced setting, communicates confidently with customers and sales partners, and keeps order flow, pricing, and delivery details organized. The person in this role will serve as a key point of contact for account support, shipping coordination, and reporting while helping strengthen long-term customer relationships. Responsibilities: • Build and maintain strong working relationships with current customers and external sales representatives while identifying opportunities to expand business within existing accounts. • Respond to customer inquiries by providing accurate pricing, product details, order status updates, production timing, and delivery information. • Work closely with manufacturing teams to confirm production timelines and align outbound shipments with customer expectations. • Coordinate with freight carriers and shipping partners to help ensure orders are delivered accurately and on schedule. • Review, maintain, and update customer pricing documentation to support consistency and accuracy across accounts. • Prepare, organize, and share sales activity reports and related account information with internal stakeholders. • Support the return material authorization process for customer returns by coordinating documentation and communication across involved parties. • Handle incoming customer service interactions professionally and resolve issues efficiently using strong communication and problem-solving skills.
2026-08-04T00:00:00Z

Sr. Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to join an onsite team in San Francisco, California, supporting members with complex banking and account-related concerns. This is a Long-term Contract position suited for someone who can navigate sensitive situations with professionalism, sound judgment, and a strong service mindset. The role focuses on resolving challenging issues involving cards, transfers, account activity, and digital banking tools while delivering clear and empathetic communication. The ideal candidate brings strong banking support experience and the confidence to make fair, thoughtful decisions within established guidelines. Responsibilities: • Resolve advanced member concerns involving digital banking access, debit and credit card activity, money movement, and account-related questions. • Manage escalated interactions with calm professionalism, especially when assisting members who are upset, confused, or facing financial impact. • Review account details and available information to identify root causes, determine next steps, and provide accurate resolutions. • Apply established policies and service guidelines to decide when credits, adjustments, or exception-based resolutions are appropriate. • Partner closely with onsite leadership and internal support teams to address issues efficiently and maintain a high standard of service. • Record conversations, investigative findings, actions taken, and final outcomes with accuracy and attention to detail. • Communicate decisions clearly and confidently while balancing member satisfaction with risk awareness and operational standards. • Support ongoing service continuity by adapting to internal tools, workflows, and process updates as needed.
2026-08-05T00:00:00Z

Sr. Customer Service Representative

Ann Arbor, MI
onsite
Temporary to Hire
23 - 26 USD / Hourly
We are searching for a full-time a Sr. Customer Care Specialist, in Ann Abor MI. Must excel at communicating effectively and have a passion for providing exceptional customer service. In this role, you will function as the hub of operations - supporting Sales, Warehouse, Customer Care, Quality and Finance functions. You will be managing the customer service process from start to finish. If you are a highly organized and thrive in a fast-paced environment, with commitment to service, working towards the seamless resolution of issues, then LET'S TALK. This role is onsite for the first 6 months and then hybrid. Pay up to $26/hr. Responsibilities: • Responsible for processing customer orders, setting up and monitoring accounts, and collaborating closely with the fulfillment team to ensure timely delivery to customers. • Exceptional internal and external customer service is a critical component of this role. Provide support to sales team, offering product information, generating sales quotes, dispatching demo and evaluation products to representatives and clients, and compiling sales metrics and reports. • Extensive email-based interactions; we seek candidates with exceptional written communication skills and a strong ability to follow through with customers. Proficiency in Excel is required. • Answer client questions in a timely manner specifically regarding product specifics, connecting with sales representatives, ordering, and receiving products. • Sales representatives are highly dependent on the Customer Specialist team. This team is responsible for sending samples to customers, remitting invoices, and taking payment. Must meet the following to be considered: • 1+ years of Senior level Customer support • 1+ years of experience requiring proficiency in CRM use, data entry, and high-volume phone management preferred • 2+ years of experience building relationships with external and internal clients in a professional setting. • Medical device experience preferred. • Ability to maintain professionalism and deliver high-quality customer service across various digital platforms • Strong technical proficiency and computer literacy required. • SAP and Electronic Data Interchange (EDI) experience preferred.
2026-07-28T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
24 - 27 USD / Hourly
Robert Half is seeking a detail-oriented and customer-focused Sales Support Specialist to join a local team. In this role, you will provide administrative and operational support to the sales team, help maintain strong client relationships, and ensure the smooth execution of sales processes. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities:<ul><li>Provide day-to-day support to the sales team with administrative tasks and account coordination</li><li>Prepare quotes, proposals, presentations, and sales-related documentation</li><li>Process orders, track shipments, and help resolve order or billing issues</li><li>Maintain accurate customer and sales data in CRM and internal systems</li><li>Respond to customer inquiries and route requests to the appropriate team members</li><li>Coordinate meetings, appointments, and follow-up communications for sales representatives</li><li>Assist with reporting, pipeline tracking, and sales performance metrics</li><li>Support contract management, renewals, and onboarding documentation as needed</li><li>Collaborate with internal departments including customer service, operations, and finance to ensure timely service delivery</li></ul>
2026-08-06T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We’re hiring a Customer Support Specialist to deliver excellent service and support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-07-28T00:00:00Z

Customer Support Specialist

Carlsbad, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
A leading manufacturing company in North County San Diego is expanding its customer support team and is looking for a Customer Support Specialist who enjoys solving problems, building relationships, and keeping orders moving. This role is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with Sales, Production, Shipping, and Purchasing to ensure customers receive outstanding service from start to finish. You'll be more than just the voice answering the phone—you'll become a trusted resource for customers while helping coordinate orders, product availability, and delivery timelines. ResponsibilitiesCustomer Support<ul><li>Serve as the primary point of contact for customers via phone and email</li><li>Provide updates regarding production schedules, inventory availability, and shipment status</li><li>Process customer requests, returns, and warranty inquiries</li><li>Build lasting relationships by delivering prompt and professional service</li><li>Resolve customer concerns while maintaining a positive customer experience</li></ul>Operations Support<ul><li>Coordinate with manufacturing and warehouse teams regarding order fulfillment</li><li>Monitor open orders and communicate delays proactively</li><li>Maintain customer accounts within the ERP system</li><li>Generate reports and assist with administrative projects</li><li>Support Sales with quotes, documentation, and account maintenance</li></ul>
2026-07-27T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning sessions.• Monitor daily call center activity and provide guidance that helps resolve customer questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-07-30T00:00:00Z

Customer Experience Specialist

Austin, TX
remote
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Experience Specialist to support customers with timely, thoughtful service in Austin, Texas. This Contract position is ideal for someone who communicates clearly, resolves issues efficiently, and delivers a positive experience across phone and email channels. The role focuses on assisting customers with service-related questions, navigating multiple browser-based systems, and addressing connectivity concerns with professionalism and care. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and courteous support throughout each interaction. • Investigate service and account concerns, identify the root cause of issues, and guide customers toward effective solutions. • Handle connectivity-related problems by troubleshooting common issues and escalating more complex cases when needed. • Navigate multiple browser-based tools and internal systems to document interactions and access relevant customer information. • Maintain clear, organized records of customer communications, resolutions, and follow-up actions. • Build trust with customers by setting expectations, communicating updates, and ensuring a smooth service experience. • Collaborate with internal teams to resolve outstanding concerns and improve response efficiency. • Manage a steady volume of support requests while maintaining quality, accuracy, and professionalism.
2026-08-05T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
About the OpportunityRobert Half is partnering with a mission-driven nonprofit organization seeking a Customer Experience Specialist to join their growing team. This opportunity is ideal for someone who is passionate about making a difference, enjoys connecting with people, and takes pride in delivering exceptional service to individuals in need. The position is onsite during the first six months to ensure a successful training and onboarding experience. After that, employees transition to a hybrid schedule of three days remote and two days onsite each week.Candidates with previous experience supporting a nonprofit organization, contact center, or customer service team are encouraged to apply. Key Responsibilities<ul><li>Serve as the first point of contact for clients by answering a high volume of inbound calls and providing timely, compassionate support.</li><li>Help individuals navigate available programs, services, and community resources while identifying the most appropriate solutions for their needs.</li><li>Maintain accurate documentation of all customer interactions using CRM and case management systems.</li><li>Coordinate with internal departments to ensure clients receive prompt follow-up and appropriate assistance.</li><li>Deliver a positive and empathetic customer experience across phone, email, and other communication channels.</li><li>Research and resolve questions regarding services, eligibility, benefits, and general program information.</li><li>Utilize multiple systems simultaneously while maintaining accuracy, efficiency, and attention to detail.</li><li>Remain knowledgeable about organizational programs and community resources to provide reliable information and referrals.</li></ul>
2026-07-27T00:00:00Z

Customer Experience Specialist

Linden, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Experience Specialist to join our team on a Contract basis. This role is ideal for someone who enjoys creating a welcoming front-office experience while keeping administrative and customer support tasks organized and on schedule. You will serve as a key point of contact for visitors and internal teams, helping daily office activities run smoothly through strong communication, attention to detail, and dependable follow-through.Hours are Mon 11-4, Wed 11-4, Friday 10-3 Responsibilities:• Welcome guests, clients, and service providers in a courteous and attentive manner, ensuring a positive first impression of the office.• Manage incoming mail and package deliveries, routing items accurately to the appropriate recipients.• Prepare and coordinate outbound shipments, including packaging materials and shipment documentation as needed.• Keep digital and physical records well organized so information can be accessed quickly and accurately.• Provide day-to-day administrative support to the Customer Service team, helping with scheduling, correspondence, and related office tasks.• Enter, update, and verify data in company systems with a high degree of accuracy and confidentiality.• Handle clerical assignments such as document preparation, filing, and inbox support to maintain efficient workflows.• Assist with general office coordination and other operational duties based on business needs.
2026-07-31T00:00:00Z

Customer Experience Specialist

Lathrop, CA
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels. The role suits a detail-oriented individual who is comfortable using Microsoft Office applications, applying basic math skills, and assisting both English- and Spanish-speaking customers. Responsibilities: • Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy. • Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience. • Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods. • Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance. • Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy. • Partner with internal team members to address concerns, share updates, and help create a consistent support experience. • Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes.
2026-07-27T00:00:00Z

Customer Experience Specialist

Los Angeles, CA
onsite
Temporary to Hire
24.7 - 26 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Experience Specialist. This contract opportunity with potential for a long-term role is ideal for someone who enjoys building strong client relationships, handling detailed account work, and delivering dependable support in a high-volume setting. The right candidate will bring strong communication skills, a sharp eye for accuracy, and a genuine interest in long-term career growth. Responsibilities: • Oversee customer agreement renewals and keep order details, account documentation, and contract records current and accurate. • Examine customer profiles, contract terms, and database entries to confirm information is complete, correct, and aligned with company standards. • Validate reported hours, process account updates, and complete assigned tasks within required timeframes. • Respond to customer questions through phone and email while providing clear, attentive service across multiple browser-based systems. • Resolve account and connectivity-related concerns by researching issues, identifying next steps, and following through to completion. • Look for ways to strengthen the customer experience while recognizing opportunities to support additional services when appropriate. • Build trust with customers by maintaining responsive communication and ensuring a consistent, high-quality service experience.
2026-08-05T00:00:00Z

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary / Contract
24 - 29 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-07-30T00:00:00Z

Customer Experience Specialist

Middletown, OH
onsite
Temporary to Hire
21 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to support clients and internal teams by keeping orders, account activity, and service requests moving efficiently from start to finish. This contract opportunity with potential for a permanent role is based in Ohio and is ideal for someone who excels at communication, organization, and solving customer issues in a fast-paced environment. The person in this role will help create a positive client experience by coordinating across departments, maintaining accurate account information, and ensuring timely follow-up on customer needs. Responsibilities: • Serve as the primary point of contact for assigned customers or territories, responding promptly and ensuring requests are handled within expected timeframes. • Partner with sales team members to stay informed on client needs, order activity, pricing updates, concerns, and overall account status. • Maintain accurate customer records, reports, and account documentation within company databases and related systems. • Review workflows and customer feedback to identify opportunities to improve service, packaging, shipping, billing, or other operational processes. • Document customer communications thoroughly, including questions, concerns, resolutions, and any follow-up actions taken. • Coordinate with production, transportation, and accounting teams to manage returns, credits, replacement orders, and other service-related needs. • Support new business activity by assisting with product inquiries, quote preparation, and customer account setup, including credit application paperwork. • Learn and use company platforms and customer-specific software tools to manage orders, quoting, and service requirements effectively. • Participate in on-call support coverage as needed, including occasional evenings, weekends, and holidays. • Provide additional customer and sales support duties as business needs require.
2026-08-03T00:00:00Z

Customer Success Specialist

Raleigh, NC
onsite
Temporary to Hire
31.35 - 36.3 USD / Hourly
We are looking for a Customer Success Specialist to support customer programs and keep orders, production activity, and deliveries aligned with business commitments in Raleigh, North Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced utilities and infrastructure environment and enjoys working across operations, logistics, and customer-facing teams. In this role, you will help ensure a smooth customer experience by tracking order execution, communicating updates, and coordinating solutions when issues arise. Responsibilities: • Oversee customer program activity by aligning order timelines with production capacity, inventory availability, and delivery schedules. • Review forecasts, purchase orders, shipment progress, and stock levels to help maintain reliable fulfillment and on-time performance. • Serve as a central point of contact for customers and internal teams by sharing status updates, managing expectations, and addressing service concerns. • Maintain accurate order, inventory, and delivery information within Microsoft Dynamics 365 and related business systems. • Work closely with manufacturing, supply chain, logistics, and operations partners to resolve exceptions and keep commitments on track. • Identify recurring service or process issues, recommend practical improvements, and support corrective actions that strengthen customer satisfaction. • Prepare operational reports, monitor performance indicators, and provide administrative coordination to support daily program execution.
2026-07-15T00:00:00Z

Customer Success Specialist

Chula Vista, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
Robert Half is seeking a proactive and customer-focused Customer Success Specialist to support client relationships, drive satisfaction, and promote long-term account success. This role is responsible for onboarding customers, addressing questions and concerns, monitoring account activity, and helping ensure clients receive maximum value from products or services. The ideal candidate is a strong communicator, solution-oriented, and committed to delivering an exceptional customer experience. Key Responsibilities:<ul><li>Serve as a primary point of contact for customer accounts and build positive client relationships</li><li>Support customer onboarding, training, and account setup activities</li><li>Respond to customer inquiries and resolve issues in a timely and professional manner</li><li>Monitor customer activity, identify needs, and proactively recommend solutions</li><li>Coordinate with internal departments to address service issues and support account success</li><li>Maintain accurate records of customer interactions, updates, and account activity</li><li>Assist with renewals, account changes, and customer retention efforts</li><li>Track customer feedback and help identify opportunities to improve the client experience</li><li>Prepare reports, usage summaries, and account updates as needed</li><li>Contribute to process improvements and customer success initiatives</li></ul>
2026-08-04T00:00:00Z

Customer Success Specialist

Birmingham, AL
onsite
Temporary / Contract
18 - 22 USD / Hourly
Job Summary Our client, a well-established financial institution in Birmingham, Alabama, is seeking a Customer Success Specialist with a strong call center-focused customer service background. This fully onsite role is ideal for a detail oriented who thrives in a high-volume phone environment, provides exceptional service, and can effectively support customers with account-related questions, service needs, and issue resolution. The Customer Success Specialist will serve as a primary point of contact for customers, handling inbound calls, delivering timely solutions, documenting interactions, and ensuring a positive customer experience. This is an excellent opportunity for someone who is detail-oriented, dependable, and comfortable working in a structured, fast-paced setting. Key Responsibilities Handle a high volume of inbound customer calls in a detail oriented, courteous, and efficient manner. Assist customers with account questions, service requests, general inquiries, and basic problem resolution. Provide accurate information regarding products, services, policies, and account activity. Document all customer interactions thoroughly and accurately in internal systems. Research and resolve customer concerns while escalating more complex issues as needed. Maintain a customer-first approach while meeting quality, productivity, and service expectations. Support retention and satisfaction efforts by building rapport and delivering consistent service. Ensure compliance with company policies, procedures, and confidentiality standards related to financial information. Collaborate with internal departments to support timely issue resolution and customer follow-up.
2026-08-04T00:00:00Z

Customer Success Specialist

San Diego, CA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Our client is seeking a Customer Success Specialist to support client relationships, ensure customer satisfaction, and help drive retention through responsive service and proactive communication. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and helping clients maximize the value of products or services. Key Responsibilities:<ul><li>Serve as a primary point of contact for customer accounts and provide timely, professional support</li><li>Build strong relationships with clients to understand their needs and ensure a positive customer experience</li><li>Respond to customer inquiries, resolve issues, and escalate more complex concerns as needed</li><li>Support onboarding activities and help customers navigate products, services, or internal processes</li><li>Monitor customer accounts, track follow-up items, and ensure timely resolution of service requests</li><li>Maintain accurate customer records, account notes, and activity updates in internal systems</li><li>Collaborate with internal teams such as sales, operations, and support to address customer needs</li><li>Identify opportunities to improve customer satisfaction, retention, and overall service delivery</li><li>Assist with reporting, account reviews, and special projects as assigned</li></ul>
2026-08-04T00:00:00Z

Senior Client Service Associate

San Francisco, CA
onsite
Permanent / Full Time
98000 - 131000 USD / Yearly
For additional information about this opportunity, feel free to connect with Jennifer Fukumae via LinkedIn or email. Robert Half is partnering with a well-established and highly respected Wealth Management firm in San Francisco to identify an experienced Client Service Associate (Operations Manager) to lead a team. This is an outstanding opportunity for a proven leader who enjoys developing people, driving operational excellence, and delivering an exceptional client experience.In this role, you will oversee daily branch operations while leading a team of Client Service Associates. You'll partner closely with branch leadership to optimize workflows, improve operational efficiency, and ensure compliance with industry regulations. The ideal candidate is a collaborative leader who thrives in a fast-paced environment, enjoys coaching and mentoring others, and is committed to providing white-glove service to clients. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Client Service Associates, fostering a collaborative and high-performing culture.</li><li>Oversee daily branch operations to ensure efficiency, accuracy, and an exceptional client experience.</li><li>Monitor team performance, identify opportunities for process improvement, and implement operational best practices.</li><li>Partner with branch leadership on strategic initiatives, resource planning, and operational execution.</li><li>Ensure compliance with FINRA, SEC, and firm policies while maintaining operational excellence.</li><li>Manage branch workflows, priorities, and operational resources to support business objectives.</li><li>Build strong relationships with Financial Advisors, clients, and executive-level stakeholders through professional and effective communication.</li><li>Support hiring, onboarding, coaching, and ongoing development of team members.</li><li>Assist with budget oversight and branch operational planning.</li></ul>
2026-08-05T00:00:00Z

Customer Resolution Specialist

Sacramento, CA
remote
Temporary / Contract
22.22 - 24 USD / Hourly
We are looking for a Customer Resolution Specialist to support patient and payer account service operations in Sacramento, California. This Long-term Contract opportunity is ideal for someone who can manage billing-related questions, account follow-up, and balance resolution with accuracy and professionalism. The person in this role will help customers understand charges, coverage, and payment options while ensuring work is completed in line with healthcare billing standards and internal procedures. Responsibilities: • Address customer questions related to hospital and billing services that require close attention to detail, including statements, payments, benefits, eligibility, and coverage details. • Review patient accounts and complete appropriate account corrections, approved adjustments, and contractual write-offs based on account findings and payer guidelines. • Follow up on self-pay balances by contacting patients, guarantors, or other responsible parties to secure payment or establish suitable payment arrangements. • Investigate and resolve account issues involving authorizations, explanations of benefits, and outstanding balance concerns across assigned accounts. • Evaluate accounts for financial assistance eligibility and complete presumptive charity reviews when applicable. • Transfer qualifying accounts for bad debt processing in accordance with departmental standards and timelines. • Maintain accurate documentation by recording account activity, action codes, and follow-up outcomes for each interaction. • Apply working knowledge of payer rules, reimbursement practices, and department procedures to ensure compliant account resolution. • Meet daily productivity expectations while managing account workload efficiently and supporting additional customer care tasks as needed.
2026-07-21T00:00:00Z

Customer Care Social Media Specialist

Woodbridge, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Care Social Media Specialist to join a wholesale distribution organization. This hybrid opportunity offers a Long-term Contract assignment with a schedule that allows some flexibility, combining four days onsite with one remote workday each week. The person in this role will support customer-facing and administrative activities that help maintain service quality, coordinate internal operations, and protect the company’s brand experience. Responsibilities:• Organize and support recurring meetings for leadership and cross-functional groups by handling scheduling, meeting materials, communications, and follow-up documentation.• Maintain customer service and satisfaction records with accuracy, updating databases and coordinating with internal teams and external partners as needed.• Respond to customer-related issues by tracking concerns, assisting with resolution activities, and preparing correspondence for agencies or other outside parties.• Process service-related administrative tasks such as fulfillment requests, documentation updates, and other operational support tied to customer care programs.• Help manage office coordination needs, including supply monitoring, workspace organization, and onboarding preparation for incoming team members.• Provide calendar support and assist with travel planning and conference call arrangements for stakeholders when required.• Handle sensitive situations with sound judgment and professionalism, especially when matters may affect customer relationships or public perception.• Contribute to special projects and offer flexible support during occasional evening or weekend business needs.
2026-08-04T00:00:00Z

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-07-10T00:00:00Z