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1 result for Help Desk Support Manager in Youngstown, OH
- Green, OH
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- <p>We are looking for a Help Desk Analyst to join a Long-term Contract opportunity supporting a large-scale infrastructure initiative in Canton, Ohio. This position focuses on providing technical assistance tied to equipment validation and end-user support across a broad network of corporate locations. The ideal candidate brings a strong help desk background, communicates clearly with users and internal teams, and maintains precise records throughout each stage of support.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support for users by diagnosing common hardware, software, and connectivity issues in a timely manner.</p><p>• Perform pre-deployment and post-deployment validation of IT equipment to confirm readiness and proper operation during the infrastructure upgrade project.</p><p>• Document incidents, resolutions, and follow-up actions thoroughly within the service desk ticketing system.</p><p>• Support activities related to switch upgrade efforts across numerous sites by verifying device status and escalating issues when needed.</p><p>• Use Active Directory and Windows-based tools to assist with user access, account support, and workstation troubleshooting.</p><p>• Communicate effectively with team members, project leads, and end users to provide updates, gather required information, and ensure smooth support coverage.</p><p>• Follow established support procedures and quality standards while handling a high volume of technical requests with accuracy and attention to detail.</p>
- 2026-10-09T00:00:00Z