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1 result for Help Desk Support Manager in Youngstown, OH
- Coraopolis, PA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting.<br><br>Responsibilities:<br>• Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices.<br>• Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use.<br>• Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware.<br>• Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities.<br>• Maintain accurate records for company technology assets and support day-to-day device lifecycle management.<br>• Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed.<br>• Follow established service management practices for incidents, changes, and recurring technical issues.<br>• Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.
- 2026-09-17T00:00:00Z