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3 results for Help Desk Support Manager in Youngstown, OH

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project. Responsibilities:• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.
2026-07-07T00:00:00Z

Desktop Support Analyst

New Castle, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to assist on a 4 week engagement for our manufacturing client. This onsite role is ideal for a hands-on team member who can provide dependable end-user support, troubleshoot workstation issues, and help maintain a stable desktop computing environment. The position will support daily technical operations while assisting with a Windows 11 deployment across the organization during a 4-week engagement. Responsibilities:• Provide onsite desktop support for employees by diagnosing and resolving hardware, software, and peripheral issues in a timely manner.• Install, configure, and maintain Windows-based workstations, ensuring devices are set up according to operational standards.• Support the rollout of Windows 11 by preparing machines, assisting with upgrades, and addressing post-deployment user issues.• Manage user account and access-related requests within Active Directory, including basic permissions and account support tasks.• Perform device imaging, configuration updates, and asset setup activities to keep end-user equipment ready for business use.• Troubleshoot Windows 10 and Windows 11 environments to restore functionality and minimize disruption to daily operations.• Coordinate with internal teams to escalate more complex technical incidents and help drive issues through resolution.• Document support activities, recurring problems, and technical solutions to improve service consistency and future troubleshooting.
2026-07-09T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team. Responsibilities:• Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.• Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.• Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.• Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.• Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.• Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.• Work closely with team members in the office to help maintain smooth day-to-day customer support operations.• Handle order entry and related service requests with attention to detail and a focus on accuracy.
2026-07-10T00:00:00Z