We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This role combines customer engagement and inside sales responsibilities, focusing on account management and order entry tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Manage and maintain existing customer accounts, ensuring satisfaction and prompt resolution of any issues.<br>• Develop new business relationships by identifying potential clients and presenting tailored solutions.<br>• Process and track customer orders with accuracy and efficiency to meet delivery timelines.<br>• Communicate effectively with customers through phone, email, and other channels to provide exceptional service.<br>• Collaborate with internal teams to address customer needs and achieve business goals.<br>• Utilize Microsoft Office and company-specific systems to maintain records and generate reports.<br>• Assist customers with technical inquiries related to water testing and treatment services.<br>• Conduct follow-ups with clients to ensure ongoing satisfaction and address any additional requirements.<br>• Participate in team meetings and contribute ideas for improving sales strategies and customer service processes.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis for a 60-day assignment. In this role, you will provide exceptional support to clients in the mortgage department, ensuring their inquiries are addressed efficiently and with attention to detail. This position is located in Hermitage, Pennsylvania, and offers an excellent opportunity to enhance your skills in the financial services industry.<br><br>Responsibilities:<br>• Respond to inbound calls from mortgage clients, answering questions and resolving issues related to loan statuses and documentation.<br>• Make outbound calls to new customers, introducing services and guiding them through the mortgage process.<br>• Accurately document customer interactions and ensure all records are updated in the system.<br>• Collaborate with internal departments to address client concerns and escalate complex matters as needed.<br>• Stay informed about mortgage products, company policies, and regulations to ensure compliance and accurate communication.<br>• Deliver a positive and detail-oriented experience to every customer, maintaining a high standard of service.<br>• Assist in identifying and resolving customer service challenges efficiently and effectively.
We are looking for a dedicated and success-driven Customer Service Representative to join our team in Hermitage, Pennsylvania. In this long-term contract position, you will play a key role in delivering exceptional service within the financial services industry by addressing client inquiries and providing tailored solutions. This opportunity is ideal for individuals eager to develop their customer service skills while contributing to a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Handle a high volume of incoming calls efficiently, ensuring customer concerns and inquiries are resolved promptly.<br>• Assist clients with tasks such as opening new accounts, updating account information, and resolving banking-related issues.<br>• Provide accurate and detailed information about financial products and services to customers.<br>• Maintain thorough documentation of customer interactions in the organization's system.<br>• Collaborate with team members to deliver seamless and consistent customer experiences.<br>• Analyze account details to identify customer needs and recommend suitable banking solutions.<br>• Uphold confidentiality and adhere to banking regulations while handling sensitive customer data.<br>• Stay updated on the latest banking procedures, products, and services to ensure accurate responses to client queries.<br>• Offer solutions to enhance customer satisfaction and build long-lasting relationships.
We are looking for a reliable Front Desk Coordinator to join our team in Oakwood, Ohio. In this contract position, you will serve as the first point of contact for clients and visitors, ensuring a welcoming and attentive experience. Your role will involve managing a range of administrative and receptionist tasks to support daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors with courtesy and a friendly demeanor.<br>• Handle incoming calls through a multi-line phone system efficiently and direct them to the appropriate departments.<br>• Manage switchboard operations, ensuring smooth communication flow within the office.<br>• Provide concierge services, addressing inquiries and offering assistance as needed.<br>• Maintain accurate records of visitor logs and appointments.<br>• Support administrative tasks such as scheduling and correspondence.<br>• Ensure the front desk area is organized and presentable at all times.<br>• Collaborate with internal staff to facilitate seamless office operations.<br>• Uphold confidentiality and security protocols when handling sensitive information.
<p>We are hiring for a contract to hire position for a Service Center Manager. This person oversees every facet of service center operations, ensuring sales goals are achieved, products meet quality standards, and customers receive excellent service. This position requires effective leadership, operational know-how, and a dedication to fostering a safe, well-organized, and efficient workplace. The Service Center Manager is instrumental in driving the center’s profitability and success while upholding the company’s values and standards.</p><p><br></p><p><strong>Job Functions:</strong></p><ul><li>Oversee all aspects of service center performance, ensuring compliance with company policies, procedures, and safety standards.</li><li>Conduct regular inspections and implement continuous improvements to guarantee products consistently meet or exceed customer quality expectations.</li><li>Maintain a clean, organized, and professional environment throughout the facility.</li><li>Monitor and assess staff performance, ensuring alignment with company standards.</li><li>Consistently enforce company policies and procedures, initiating corrective actions when necessary.</li><li>Serve as the primary representative of the service center, exemplifying the company’s Mission, Vision, and Core Values in interactions with employees, clients, and community members.</li><li>Prioritize customer satisfaction by delivering timely and accurate service.</li><li>Address customer inquiries and resolve issues promptly and professionally.</li><li>Review work orders, production schedules, and reports to develop accurate production estimates and schedules.</li><li>Ensure precise work order processing within the Company ERP system.</li><li>Utilize the ERP system to monitor, optimize, and enhance operational performance.</li><li>Drive achievement of Key Performance Indicators (KPIs) for the service center, identifying and correcting areas of underperformance.</li></ul>
We are looking for an Accounts Receivable Specialist to join our team in Moon Township, Pennsylvania. This is a contract position with the potential for a permanent role, offering a hybrid work schedule with three days on-site and two days remote. The ideal candidate will play a key role in managing accounts receivable processes and ensuring accurate cash applications.<br><br>Responsibilities:<br>• Process accounts receivable transactions and ensure accurate recording of financial data.<br>• Manage cash application activities, including verifying and reconciling incoming payments.<br>• Conduct commercial collections to resolve outstanding balances and maintain healthy customer accounts.<br>• Oversee billing functions to ensure invoices are issued and followed up promptly.<br>• Monitor cash activity and prepare detailed financial reports as needed.<br>• Collaborate with internal teams to streamline accounts receivable workflows.<br>• Identify discrepancies in payments and work with customers to resolve them.<br>• Maintain compliance with company policies and financial regulations.<br>• Provide support during audits by organizing and presenting accounts receivable documentation.
