Customer Support Coordinator<br>First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.<br>RESPONSIBILITIES: <br>• Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.<br>• Screen and distribute general email and voicemail inquiries to appropriate person or department.<br>• Assist Customer Service team with data entry related to orders, customer account records and RMA’s.<br>• Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.<br>• Maintain office supplies for Customer Service teams.<br>• Monitor incoming faxes and route accordingly.<br>• Other duties or responsibilities as required<br>REQUIREMENTS:<br>• High School/GED, College preferred<br>• Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred<br>• Individual contributor with general supervision<br>• Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)<br>• Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred<br>• Knowledge of ACD telephony systems preferred<br>• General understanding of customer service principles and practices, including being attentive, empathetic and responsive.<br>• Ability to communicate technical information.<br>• Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.<br>• Ability to multitask and manage high volume phone calls and emails.<br>• Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.<br>• Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.<br>• Strong ability to adapt quickly to department schedules and company’s changing needs.<br>• Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.<br><br>PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)<br>• Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday/Greater than 4 hours? (use quantifiable numbers/no grey area)<br>• Must be able to remain in a stationary (stand or sit) position 75% of the working shift.<br>• Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.<br>• Business Hours – Monday – Friday 8:30 am -5:30 pm
<p>We are looking for a motivated and detail-oriented Staff Accountant to join our global financial service client in Jersey City, New Jersey. This role offers an excellent opportunity for someone eager to enhance their expertise in financial reporting. The ideal candidate will thrive in a dynamic environment where they can contribute to key accounting functions while advancing their growth. This is a hybrid role with excellent benefits and perks.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and analyze financial statements, ensuring accuracy and compliance with applicable standards.</p><p>• Review and manage footnotes, trial balances, and tie-outs to maintain consistency in reporting.</p><p>• Collaborate with auditors to address inquiries and provide necessary documentation.</p><p>• Implement and maintain robust internal controls to safeguard financial processes.</p><p>• Handle corporate and sales tax filings, ensuring timely and accurate submissions.</p><p>• Create and post journal entries to maintain the integrity of the general ledger.</p><p>• Utilize advanced Excel skills to perform detailed financial analyses and reporting tasks.</p><p>• Participate in system implementation projects to streamline accounting operations.</p><p>• Support various aspects of financial reporting and contribute to process improvements.</p>
We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders.<br>• Optimize shipping strategies to maximize cost efficiency and improve delivery performance.<br>• Track and analyze shipping efficiency gains and share insights with cross-functional teams.<br>• Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness.<br>• Collaborate with customers to streamline order processing and enhance overall logistics performance.<br>• Minimize claims and discrepancies by ensuring compliance with shipping and order standards.<br>• Manage returns, credits, and claims processes efficiently to maintain customer satisfaction.<br>• Generate reports and perform data analysis to support customer service and logistics improvements.<br>• Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data.<br>• Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.
<p>My client a well-established capital equipment manufacturer celebrating 50 years in business, along with its affiliated realty company managing eight residential and commercial properties, is seeking an experienced and detail-oriented Full-Charge Bookkeeper to join our small, collaborative team. This hands-on role manages the entire accounting cycle for two entities, offering a wide scope of responsibilities and the opportunity to make a meaningful impact within a stable, long-standing organization.</p><p><br></p><p>Position Overview</p><p>The Full-Charge Bookkeeper will oversee daily accounting operations, including accounts payable, receivable, billing, collections, inventory accounting, reconciliations, and month-end closings. The ideal candidate is highly reliable, organized, and capable of working independently while ensuring accuracy, compliance, and timely reporting.</p><p><br></p><p>Key Responsibilities</p><p>General Accounting & Reporting</p><ul><li>Manage full-cycle accounting for two business entities (capital equipment and real estate).</li><li>Record and reconcile all financial transactions in accordance with accounting standards.</li><li>Prepare monthly, quarterly, and year-end financial statements for management and auditors.</li><li>Maintain fixed assets, accruals, and prepaid expenses as part of the monthly close.</li></ul><p>Accounts Payable</p><ul><li>Process vendor invoices, payments, and expense coding.</li><li>Maintain vendor records and reconcile statements, resolving discrepancies promptly.</li></ul><p>Accounts Receivable & Billing</p><ul><li>Generate invoices based on sales contracts and service agreements.</li><li>Monitor customer accounts, apply payments, and manage collections while maintaining strong client relationships.</li><li>Maintain accurate aging reports and execute collection efforts as needed.</li></ul><p>Banking & Reconciliations</p><ul><li>Perform monthly reconciliations for multiple bank and credit card accounts.</li><li>Manage cash flow and banking transactions across entities.</li></ul><p>Journal Entries & Month-End</p><ul><li>Prepare and post journal entries, including payroll allocations, depreciation, and adjustments.</li><li>Reconcile general ledger accounts and execute accurate month-end closings.</li><li>Assist with audit preparation and maintain adherence to internal controls.</li></ul><p>Inventory & Cost Accounting</p><ul><li>Maintain accurate inventory records for machinery parts and components.</li><li>Partner with operations to track usage, purchases, and valuation.</li><li>Investigate and resolve discrepancies.</li></ul><p>Systems & Reporting</p><ul><li>Utilize SAGE 300 for all accounting functions and reporting.</li><li>Generate ad hoc financial analysis using advanced Excel tools (Pivot Tables, VLOOKUP, formulas).</li><li>Ensure data integrity across accounting systems.</li></ul><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this role, you will handle customer interactions to ensure satisfaction and seamless service across various communication channels. This is a long-term contract position that requires a proactive approach to resolving inquiries and managing orders effectively.<br><br>Responsibilities:<br>• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.<br>• Conduct thorough research on purchase requests, providing updates on shipping details as needed.<br>• Assist customers with returns and address quality concerns to maintain high satisfaction levels.<br>• Respond to inbound calls and emails, delivering exceptional service and resolving inquiries promptly.<br>• Collaborate with team members to improve customer experience and streamline processes.<br>• Maintain detailed records of customer interactions and transactions for future reference.<br>• Adapt to flexible scheduling, including evenings and weekends, to meet customer needs.<br>• Work on-site to provide hands-on support and ensure seamless communication with other departments.
<p>Our client is looking for an experienced Finance Manager who has a background in designing executing, and optimizing, customer rebate and incentive programs. This role is newly created due to growth and will be pivotal in driving growth. The ideal candidate will collaborate across departments to provide advanced financial insights and shape scalable, impactful programs.</p><p><br></p><p><strong><u>Role is in office, candidates must be commutable to Orange County, NY.</u></strong></p><p><br></p><p><strong><u>Qualified pricing and incentive program driven finance candidates can apply directly to Joe.Ciavardini@RobertHalf</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Develop, implement, and optimize rebate and incentive programs to support revenue growth and margin management.</p><p>• Conduct detailed financial analysis to evaluate program performance and identify opportunities for improvement.</p><p>• Collaborate with Finance, Sales, and Pricing teams to align strategies with profitability and scalability goals.</p><p>• Manage customer relationships to ensure financial objectives are met and foster long-term partnerships.</p><p>• Lead and guide a financial sales team, ensuring alignment with organizational goals.</p><p>• Ensure compliance with regulatory requirements and internal policies in all financial operations.</p><p>• Oversee key accounting processes, including contract pricing and customer pricing analysis.</p><p>• Utilize advanced analytics to assess business performance and inform strategic decision-making.</p><p>• Set and monitor financial targets, working closely with cross-functional teams to achieve shared objectives.</p>
<p>We are looking for an experienced Tax Senior specializing in Corporate/Indirect tax to join our team in New York, New York. In this role, you will play a pivotal part in ensuring compliance with sales and use tax regulations across multiple jurisdictions. This is an exciting opportunity to contribute to a dynamic and fast-paced environment within a growing company.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough research and stay up-to-date on sales and use tax regulations across all U.S. states.</p><p>• Develop, document, and oversee the implementation of tax reporting processes.</p><p>• Assist with audits, reconciliations, and identifying opportunities for process optimization.</p><p>• Maintain comprehensive records to support tax filings and facilitate future reviews.</p><p>• Collaborate on various operational and regulatory research projects as needed.</p>
We are looking for an experienced Staff Accountant to join our team on a long-term contract basis in New York, New York. This position offers an exciting opportunity to work within the government sector, contributing to financial operations and ensuring accuracy in accounting processes. The ideal candidate will bring expertise in corporate and sales tax, journal entries, and general ledger management.<br><br>Responsibilities:<br>• Perform the full month-end close process, including revenue accruals, journal entries, and cash applications.<br>• Conduct comprehensive balance sheet reconciliations, managing the complete cycle from cash to accruals.<br>• Develop and maintain budgets, including long-term budget planning and adjustments.<br>• Prepare corporate tax returns and ensure compliance with all relevant regulations.<br>• Manage sales tax processes and filings with accuracy and attention to detail.<br>• Oversee general ledger activities, ensuring consistency and accuracy across accounts.<br>• Collaborate with internal teams to provide financial insights and support decision-making.<br>• Identify and resolve discrepancies in financial records to maintain accurate reporting.<br>• Assist in audits and ensure adherence to established accounting standards.
We are looking for a skilled Corporate Tax Staff Accountant to join our team in Rutherford, New Jersey. This position offers the potential for long-term employment and is ideal for someone with expertise in accounting software systems and a strong background in corporate tax operations. The role provides an exciting opportunity to contribute to financial accuracy and compliance within a fast-paced consultancy environment.<br><br>Responsibilities:<br>• Manage and maintain corporate tax compliance processes, ensuring timely and accurate filings.<br>• Utilize accounting software systems such as BlackLine and CCH Sales Tax to streamline financial operations.<br>• Oversee accounts payable processes and ensure proper transaction documentation.<br>• Perform accrual accounting tasks to accurately reflect business expenses.<br>• Conduct audits to verify the accuracy of balance sheet accounts and other financial records.<br>• Prepare comprehensive financial reports for management review.<br>• Collaborate with internal teams to optimize Concur expense reporting systems.<br>• Support the reconciliation of balance sheet accounts to maintain financial integrity.<br>• Assist in implementing and improving accounting processes and controls.<br>• Stay up-to-date with tax laws and regulations to ensure compliance.
<p>Looking for a Staff Accountant to join a well pedigreed team. Office is located inthe White Plains, NY area and is mostly on-site.</p><p><br></p><p>If your background is in public accounting and you are looking to make the jump to private, please contact me. Joe.Ciavardini@roberthalf</p><p><br></p><ul><li><strong>Lead Financial Closings:</strong> Prepare journal entries, reconciliations, and workpapers for monthly, quarterly, and year-end close processes while ensuring accuracy and transparency in account details.</li><li><strong>Collaborate Cross-Functionally:</strong> Work closely with Legal, Marketing, Sales, R& D, Tax, and manufacturing teams to align on account activity and streamline reporting.</li><li><strong>Enhance Reporting & Compliance:</strong> Analyze monthly P& L and balance sheet results, support audits, and manage government-required financial reports to ensure regulatory compliance.</li><li><strong>Drive Process Improvements:</strong> Identify inefficiencies in financial processes and implement practical solutions while contributing to ad-hoc projects and advancing team initiatives.</li></ul><p><br></p>
<p>We are looking for a dedicated Collections Specialist to join our team in Monmouth County, New Jersey. This Contract-to-permanent position focuses on managing accounts receivable, resolving billing discrepancies, and ensuring timely collection of outstanding balances. The ideal candidate will have strong attention to detail, excellent communication skills, and experience with financial systems.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve billing discrepancies to ensure accurate accounts receivable records.</p><p>• Manage collection processes to recover overdue payments efficiently and professionally.</p><p>• Communicate with customers via phone and email to address payment issues and inquiries.</p><p>• Utilize accounting software and CRM systems to track and update account statuses.</p><p>• Collaborate with internal teams to streamline claim administration and billing functions.</p><p>• Answer inbound calls related to accounts receivable and provide excellent customer service.</p><p>• Generate and analyze reports to monitor collection activities and identify trends.</p><p>• Maintain detailed and organized records of all collection efforts and communications.</p><p>• Assist in optimizing workflows related to financial services and claim processing.</p>
<p>We are looking for a dedicated and personable Patient Engagement Customer Service Representative to join our team. In this Contract-to-permanent position, you will play a key role in supporting patients by addressing their inquiries and ensuring a seamless customer service experience. This is an excellent opportunity to bring your communication skills and problem-solving abilities to the healthcare industry. </p><p><br></p><p>** two weeks of training M-F 9-5 then the shift is 12pm-8pm</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing patient inquiries and concerns with professionalism and empathy.</p><p>• Make outbound calls to follow up on patient needs and provide timely updates.</p><p>• Accurately process and manage order entries, ensuring all details are documented correctly.</p><p>• Collaborate with team members to resolve customer issues and provide solutions.</p><p>• Maintain a thorough understanding of company policies and procedures to deliver consistent and accurate information.</p><p>• Utilize call center tools and systems to track and manage customer interactions.</p><p>• Uphold a high standard of service quality to enhance the patient experience.</p><p>• Identify opportunities for process improvements to streamline customer service operations.</p><p>• Communicate effectively with patients, healthcare providers, and internal teams to ensure a cohesive approach.</p><p>• Adhere to company guidelines and compliance standards in all interactions.</p>
<p>We are looking for an experienced Tax Manager to join our team in Bethlehem, Pennsylvania. In this role, you will oversee tax return reviews, provide expert guidance to clients, and manage staff assignments to ensure timely and accurate tax preparation. This position offers the opportunity to work closely with ownership to enhance processes and deliver high-quality service to a diverse client base.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Perform final reviews and approvals for a portion of the firm's tax returns, sharing responsibilities with ownership, and prepare complex returns as needed.</p><p>• Communicate directly with clients through various channels to provide personalized and constructive tax advice for individuals, entities, and other client types.</p><p>• Collaborate with clients prior to year-end to identify projections and planning opportunities.</p><p>• Oversee staffing assignments for tax preparation, ensuring deadlines are met and workloads are effectively distributed.</p><p>• Work alongside ownership to establish a systematic approach for handling tax notices and examinations with thorough documentation.</p><p>• Contribute to the development and improvement of digital tax file processes, including checklists and lead sheets.</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a long-term contract basis in Morristown, New Jersey. In this role, you will be the first point of contact for clients and visitors, ensuring a welcoming and efficient experience. If you excel in multitasking and communication, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Answer and manage calls on a multi-line phone system, including transferring calls and taking messages.<br>• Communicate effectively with staff and attorneys, ensuring accurate message delivery.<br>• Welcome and assist clients arriving for scheduled appointments, maintaining a warm and attentive demeanor.<br>• Ensure the reception area is clean, organized, and presentable at all times.<br>• Schedule and manage appointments with attention to accuracy and timeliness.<br>• Perform data entry tasks, ensuring information is correctly recorded and updated.<br>• Handle email correspondence promptly and professionally.<br>• Organize and maintain physical and electronic files for seamless accessibility.
The Part-Time Billing Specialist will be responsible for managing billing processes, preparing invoices, reconciling accounts, and ensuring timely and accurate payment processing. This role requires attention to detail, strong organizational skills, and proficiency in billing systems and accounting software. <br> Key Responsibilities: Prepare and issue invoices to clients/customers. Review billing statements for accuracy and completeness. Process payments and post transactions to accounting systems. Reconcile accounts and resolve discrepancies. Communicate with clients/customers regarding billing inquiries. Maintain accurate records and documentation. Collaborate with internal teams to ensure smooth billing operations.
