<p>We are seeking a dedicated and customer-centric <strong>Bilingual Spanish Customer Service Representative</strong> to join our team. In this role, you will provide exceptional service and support to customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.</p>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations.<br><br>Responsibilities:<br>• Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct.<br>• Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays.<br>• Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders.<br>• Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing.<br>• Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports.<br>• Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction.<br>• Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships.<br>• Generate reports and analyze data to identify trends or areas for improvement in customer service operations.<br>• Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.
We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders.<br>• Optimize shipping strategies to maximize cost efficiency and improve delivery performance.<br>• Track and analyze shipping efficiency gains and share insights with cross-functional teams.<br>• Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness.<br>• Collaborate with customers to streamline order processing and enhance overall logistics performance.<br>• Minimize claims and discrepancies by ensuring compliance with shipping and order standards.<br>• Manage returns, credits, and claims processes efficiently to maintain customer satisfaction.<br>• Generate reports and perform data analysis to support customer service and logistics improvements.<br>• Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data.<br>• Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.
<p>Rapidly expanding New York City firm is currently seeking an Accounts Receivable / Collections Specialist to join their team. In this role, you will play a critical part in managing accounts receivable and ensuring timely payment collections while maintaining strong relationships with clients and internal stakeholders. This position offers an excellent opportunity to contribute to the financial health of the organization through effective communication and detailed documentation.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage the full accounts receivable process, including billing, reconciliations, and timely collection of outstanding payments.</li><li>Monitor aging reports, identify delinquent accounts, and initiate collection efforts through calls and correspondence.</li><li>Partner with internal teams to resolve discrepancies and maintain accurate account records.</li><li>Ensure compliance with company policies and procedures, as well as applicable laws and regulations.</li><li>Provide exceptional customer service to clients while handling inquiries or disputes related to billing or collections.</li><li>Prepare regular reports on collections activity, outstanding balances, and accounts receivable performance to management.</li><li>Support process improvements to optimize AR functions and enhance efficiency.</li></ul>
<p>A busy firm in the West Caldwell area is seeking a Collections Specialist to join their growing company. This Collections Specialist will manage accounts receivable processes by working closely with attorneys, clients, and finance staff to ensure timely payments and resolve outstanding debts. The ideal Collections Specialist will have prior experience out of the legal industry, professional services, or something close and have experience with a relevant system such as 3E, Aderant, etc. This Collections Specialist position requires strong communication, high attention to detail, and the ability to multitask. Other responsibilities of this Collections Specialist will include but not be limited to: </p><p><br></p><p>Collections Specialist Responsibilities:</p><ul><li>Collaborate with administrative leadership to address tasks and assignments effectively.</li><li>Assist clients with billing inquiries and provide clear explanations.</li><li>Support assigned partners with collections activities and strategies.</li><li>Follow up on overdue accounts to ensure timely resolution.</li><li>Prepare detailed reports for clients and partners related to accounts receivable.</li><li>Generate and distribute monthly reminder statements to clients.</li><li>Maintain organized and accurate accounts receivable records and files.</li><li>Coordinate with accounting staff to manage cash applications, resolve duplicate payments, and utilize funds held in trust.</li><li>Record all communications and updates in the document management system.</li></ul><p><br></p><p>This Collections Specialist role is paying between $75,000 and $95,000 annually depending on experience. If interested in this Collections Specialist position, apply today! </p>
<p><strong>Company Overview:</strong></p><p>We are seeking a detail-oriented and proactive <strong>Senior Collections Specialist</strong> with 5+ years of experience to join our team. As a key member of the accounting operations, you will play a critical role in managing accounts receivable, recovering outstanding debt, and maintaining productive relationships with clients to ensure timely payment of invoices.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Collections Management:</strong></li><li>Oversee the collections process for assigned accounts, including contacting clients to resolve overdue payments.</li><li>Negotiate payment arrangements and settlements while adhering to company policies and maintaining positive client relationships.</li><li><strong>Account Reconciliations:</strong></li><li>Analyze past-due accounts and perform detailed reconciliations to resolve discrepancies.</li><li>Investigate and resolve payment discrepancies, misapplied funds, and follow up on account adjustments as needed.</li><li><strong>Customer Communications:</strong></li><li>Build and maintain strong relationships with customers to address payment issues and ensure timely collections.</li><li>Communicate professionally and clearly, escalating unresolved issues to management when necessary.</li><li><strong>Reporting:</strong></li><li>Prepare regular reports on collections status, aging receivables, and key metrics for leadership review.</li><li>Track and maintain accurate records of collections efforts and payment histories.</li><li><strong>Compliance & Risk Management:</strong></li><li>Ensure compliance with company policies, legal regulations, and industry best practices in collections activities.</li><li>Monitor accounts for potential credit risks and recommend appropriate actions to mitigate exposure.</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team in New York, New York. This is a long-term contract position where you will play a vital role in managing and optimizing the collection of outstanding accounts. The ideal candidate will bring expertise in commercial collections and billing processes, ensuring efficient and detail-oriented communication with clients.<br><br>Responsibilities:<br>• Manage and monitor overdue accounts to ensure timely payments from commercial clients.<br>• Utilize credit and collection strategies to recover outstanding balances while maintaining positive client relationships.<br>• Coordinate with internal teams to resolve billing discrepancies and ensure accurate account statements.<br>• Develop and implement collection processes that align with company policies and industry standards.<br>• Prepare detailed reports on account statuses and collection efforts for management review.<br>• Communicate clearly with clients to negotiate payment plans and address payment delays.<br>• Analyze customer payment histories and creditworthiness to recommend appropriate collection approaches.<br>• Maintain accurate records of all collection activities in compliance with legal and regulatory requirements.<br>• Identify trends in overdue accounts and propose solutions to mitigate future issues.<br>• Collaborate with the finance department to improve overall billing and collection efficiency.
We are looking for a skilled Medical Collections Specialist to join our team on a contract basis in East Rutherford, New Jersey. In this role, you will play a crucial part in resolving insurance claim issues and ensuring proper billing processes are followed. This is a fully on-site position that requires strong attention to detail, effective communication skills, and a solid understanding of medical billing procedures.<br><br>Responsibilities:<br>• Analyze rejected or denied insurance claims to identify errors, omissions, or discrepancies.<br>• Correct claim data, coding issues, or missing patient/insurance information to facilitate resubmission.<br>• Resubmit corrected claims promptly through designated billing systems or insurance platforms.<br>• Monitor the status of submitted claims to ensure timely processing and payment resolution.<br>• Collaborate with insurance carriers, patients, and internal teams to address billing discrepancies and prevent recurrence.<br>• Maintain accurate records and documentation of claim corrections and communications.<br>• Utilize medical billing knowledge to handle appeals and denials effectively.<br>• Ensure compliance with healthcare regulations and insurance policies during claim processing.<br>• Provide support and insights to improve overall billing accuracy and efficiency.
<p>We are looking for a highly driven Client Outreach Representative to join our team in New York, New York. In this role, you will play a key part in connecting small business owners to tailored solutions that help restructure their financial obligations and enable sustainable growth. If you excel in communication and enjoy making a meaningful impact, this position offers an exciting opportunity to contribute to client success.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outbound calls daily to engage with potential clients and introduce service offerings.</p><p>• Utilize conversation guides and criteria to pre-screen prospects effectively.</p><p>• Identify client challenges and match them with appropriate solutions and product paths.</p><p>• Forward leads to the underwriting team or account executives for further processing.</p><p>• Maintain accurate records of interactions and notes using the designated CRM system.</p><p>• Collaborate with internal teams to ensure seamless client experiences.</p><p>• Stay updated on service offerings to provide accurate and relevant information during outreach.</p><p>• Monitor and assess client feedback to improve outreach strategies and communication.</p><p>• Support the development of outreach campaigns to enhance client engagement.</p>
<p>Our client is seeking a dedicated <strong>Collections Specialist </strong>to join their team in <strong>Berkeley Heights, NJ </strong>for a hybrid opportunity<strong>.</strong> In this Contract-to-permanent position, you will play a key role in ensuring timely and accurate collection processes for both commercial and consumer accounts. This opportunity is ideal for professionals with expertise in credit and collections who thrive in a fast-paced environment.</p><p><br></p><p><strong>Collections Specialist Responsibilities:</strong></p><p>• Manage collection activities for commercial and consumer accounts, ensuring timely payments and resolving outstanding balances.</p><p>• Communicate effectively with clients to negotiate payment plans and address account discrepancies.</p><p>• Utilize credit and collection processes to maintain accurate financial records and minimize overdue accounts.</p><p>• Analyze customer billing and payment histories to identify potential risks and develop strategies for resolution.</p><p>• Maintain detailed documentation of collection efforts and interactions with clients.</p><p>• Collaborate with internal teams to streamline billing and collection processes.</p><p>• Prepare detailed reports on account statuses and collection progress using Microsoft Excel.</p><p>• Apply advanced Excel formulas to analyze financial data and generate insights.</p><p><br></p>
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> - High school diploma or equivalent. <br> - Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> - Skilled in the use of mail phone email digital reprographics and mail equipment. <br> - Familiar with general back office procedures to meet and maintain client satisfaction. <br> - Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> - Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> - Attention to detail with good organizational skills. <br> - Must be able to meet deadlines and complete all projects in a timely manner. <br> - Ability to handle sensitive and/or confidential documents and information. <br> - Able to make independent decisions that conform to business needs and policy. <br> - Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> - Must work well in a team environment. <br> - Must be able to interact effectively with multi-functional and diverse backgrounds. <br> - Ability to work in a fast-paced environment. <br> - Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> - Number and titles of direct reports if any: n/a <br> - Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> - Internal: This position works closely with the Office Services team <br> - External: Clients <br> <br> Job duties <br> * denotes an essential function <br> - *Utilize appropriate logs for all office services work. <br> - *Ensure that job tickets are properly filled out before beginning work. <br> - *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> - *Follow procedures to run jobs in proper order. <br> - *Communicate with supervisor or client on job or deadline issues. <br> - *Meet contracted deadlines for accepting completing and delivering all work. <br> - *Troubleshoot basic equipment problems. <br> - Be able to lift up to 50 lbs. on a regular basis. <br> - Prioritize workflow. <br> - Performs Quality Assurance on own and work of others. <br> - Load machines with various paper toner supplies. <br> - Answer telephone emails and place service calls when needed. <br> - Interact with clients in person over the phone or electronically. <br> - Adhere to Williams Lea policies in addition to client site policies. <br> - Use equipment and supplies in a cost-efficient manner. <br> <br> Working conditions <br> - Position operates at sites with maximum of 24/7 operations. Individual shift requirements wil...
<p>We are looking for a detail-oriented General Office Clerk. PART TIME! 2 days a week!! In this role, you will provide essential administrative support, including data entry, scanning, and clerical tasks, while assisting the Accounts Receivable department with various administrative duties. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic machinery manufacturing environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily mail distribution and ensure timely processing.</p><p>• Perform accurate data entry tasks to maintain records and databases.</p><p>• Provide scanning services for documents and organize files effectively.</p><p>• Assist the Accounts Receivable department with administrative tasks to support financial operations.</p><p>• Carry out general clerical duties, including scheduling appointments and coordinating shipping functions.</p><p>• Utilize Microsoft Office tools such as Word, Excel, and Outlook for routine tasks.</p><p>• Maintain organized filing systems to ensure easy retrieval of documents.</p><p>• Deliver exceptional customer service when interacting with internal and external stakeholders.</p><p>• Support office operations by performing miscellaneous administrative tasks as needed.</p><p>• Ensure adherence to company policies and procedures in all office activities.</p>
<p>We are seeking a diligent and detail-oriented <strong>Credit & Collections Coordinator</strong> to join our team on a <strong>contract basis</strong> in <strong>White Plains, NY</strong>! In this role, you’ll manage key financial tasks such as payment applications, account maintenance, and bank deposit processing, ensuring smooth operations while resolving discrepancies and supporting team coverage as needed.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process and apply payments, including bank deposits and wires, with precision and timeliness.</li><li>Monitor and maintain COD screens, including post-dated checks and scheduled payment notifications.</li><li>Contact accounts with missing payments and review invoices to resolve discrepancies.</li><li>Execute weekly updates on insurance records with brokers and process payment coupons.</li><li>Provide additional support for ACH confirmations and occasional coverage for the sales team.</li></ul>
We are looking for an experienced and detail-oriented Receptionist to join our team on a contract basis in New York, New York. In this role, you will serve as the first point of contact for clients and visitors, ensuring smooth daily operations and providing exceptional customer service. The ideal candidate will have a proven track record in managing reception tasks, handling multi-line phone systems, and supporting various administrative functions.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and organized environment.<br>• Answer and direct incoming calls using multi-line phone systems.<br>• Coordinate meeting room reservations, including catering and audiovisual setup.<br>• Collaborate with team members to ensure seamless daily operations.<br>• Manage correspondence and distribute incoming mail to appropriate departments.<br>• Support event planning and execution, including conference calls and logistics.<br>• Address unresolved issues promptly and escalate when necessary.<br>• Maintain the reception area and facilities to uphold a clean and organized workspace.<br>• Partner with colleagues to improve processes and client relations.<br>• Provide administrative assistance to various departments as needed.
We are looking for a dedicated Office Services Associate to join our team on a Contract basis in New York, New York. In this role, you will provide essential back-office support, including reprographics, mail services, and hospitality assistance, in both physical and digital environments. This position plays a key role in ensuring smooth operations and delivering exceptional service to clients and internal teams.<br><br>Responsibilities:<br>• Manage reprographics and mail services tasks, ensuring adherence to established procedures and deadlines.<br>• Operate and maintain office equipment, including troubleshooting basic issues and replenishing supplies such as paper and toner.<br>• Maintain accurate logs and records for all office service activities, ensuring proper documentation and tracking.<br>• Communicate effectively with supervisors and clients to address job-specific or deadline-related concerns.<br>• Perform quality assurance checks on completed work to ensure accuracy and client satisfaction.<br>• Prioritize and organize workflow to handle multiple tasks efficiently in a fast-paced environment.<br>• Assist with reception, hospitality, and audio/visual services as needed to support team operations.<br>• Handle sensitive and confidential documents with discretion and professionalism.<br>• Adhere to company and client-specific policies while using resources in a cost-effective manner.<br>• Lift and transport materials weighing up to 50 pounds as part of daily responsibilities.
We are looking for a receptionist with strong attention to detail to join our team on a contract basis in Teterboro, New Jersey. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and operations within the office. This position requires strong organizational skills and the ability to multitask in a fast-paced environment.<br><br>Responsibilities:<br>• Operate and manage the phone switchboard effectively, handling inbound calls and directing them appropriately.<br>• Screen incoming calls for executive-level staff, ensuring only relevant and necessary communications are passed along.<br>• Schedule and manage conference room bookings, coordinating meetings and ensuring availability.<br>• Maintain organized filing systems to ensure quick and efficient access to documents.<br>• Greet visitors and provide assistance with inquiries in a friendly and detail-oriented manner.<br>• Collaborate with team members to support daily office operations.<br>• Ensure the reception area remains clean and welcoming for guests and staff.<br>• Handle general administrative tasks to support the smooth functioning of the office.
