We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Stamford, Connecticut. In this role, you will handle customer inquiries, manage incoming and outgoing calls, and ensure seamless order processing. This position is ideal for individuals who excel in delivering exceptional customer service and thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone and email.<br>• Handle inbound and outbound calls with efficiency and courtesy.<br>• Process and manage customer orders with accuracy and attention to detail.<br>• Maintain detailed records of customer interactions and transactions.<br>• Troubleshoot and resolve customer issues to ensure satisfaction.<br>• Collaborate with team members to improve service processes and customer experiences.<br>• Provide product and service information to customers as needed.<br>• Uphold company standards for customer service and communication.<br>• Assist in identifying and reporting recurring customer concerns.
<p>We are looking for a skilled Inside Sales Representative to join our team in Woodland Park, New Jersey. This Contract-to-permanent position is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys connecting with customers to provide exceptional service. As part of the manufacturing industry, you will play a key role in ensuring customer satisfaction and contributing to sales growth.</p><p><br></p><p>Responsibilities:</p><p>• Engage with customers proactively to identify potential sales opportunities and recommend tailored products or services.</p><p>• Handle customer returns efficiently by presenting alternatives such as exchanges or other solutions.</p><p>• Utilize upselling and cross-selling techniques to enhance customer experience and drive revenue.</p><p>• Maintain an in-depth understanding of product features, company policies, and promotional campaigns to provide accurate information.</p><p>• Record all customer interactions and activities using designated organizational tools.</p><p>• Respond to inbound calls promptly, addressing customer inquiries and resolving issues effectively.</p><p>• Collaborate with the sales team to provide quotes and support inside sales efforts.</p><p>• Manage both inbound and outbound calls with professionalism and courtesy.</p>
We are looking for a dedicated Customer Service Representative to join our team in Wayne, New Jersey. This is a Contract to permanent position, offering the opportunity to contribute to a dynamic environment while delivering exceptional service to customers. In this role, you will play a vital part in ensuring smooth operations and client satisfaction.<br><br>Responsibilities:<br>• Assist customers on the showroom floor by addressing inquiries and providing product information.<br>• Plan and coordinate delivery routes to ensure efficiency and timely service.<br>• Communicate delivery updates to customers, including estimated times and status changes.<br>• Perform basic mathematical calculations as needed for pricing and order management.<br>• Create detailed price sheets using Excel to support sales and operations.<br>• Respond to inbound calls with professionalism, addressing customer questions and concerns.<br>• Accurately process order entries and maintain organized records.<br>• Handle both inbound and outbound calls to ensure effective communication with clients.
Customer Support Coordinator<br>First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.<br>RESPONSIBILITIES: <br>• Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.<br>• Screen and distribute general email and voicemail inquiries to appropriate person or department.<br>• Assist Customer Service team with data entry related to orders, customer account records and RMA’s.<br>• Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.<br>• Maintain office supplies for Customer Service teams.<br>• Monitor incoming faxes and route accordingly.<br>• Other duties or responsibilities as required<br>REQUIREMENTS:<br>• High School/GED, College preferred<br>• Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred<br>• Individual contributor with general supervision<br>• Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)<br>• Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred<br>• Knowledge of ACD telephony systems preferred<br>• General understanding of customer service principles and practices, including being attentive, empathetic and responsive.<br>• Ability to communicate technical information.<br>• Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.<br>• Ability to multitask and manage high volume phone calls and emails.<br>• Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.<br>• Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.<br>• Strong ability to adapt quickly to department schedules and company’s changing needs.<br>• Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.<br><br>PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)<br>• Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday/Greater than 4 hours? (use quantifiable numbers/no grey area)<br>• Must be able to remain in a stationary (stand or sit) position 75% of the working shift.<br>• Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.<br>• Business Hours – Monday – Friday 8:30 am -5:30 pm
<p>We are looking for a success-driven Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as the primary point of contact for customer inquiries and technical support, ensuring a seamless experience for clients. This position provides an excellent opportunity to grow within the Marketing/PR industry while working with a dynamic and dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and resolve product-related issues, including warranty claims and return authorizations.</p><p>• Identify opportunities to drive additional revenue through upselling and promotional initiatives.</p><p>• Utilize various software platforms, such as Navision and ZenDesk, to manage order entries and maintain customer records.</p><p>• Ensure accurate documentation and organization of records as per company protocols.</p><p>• Coordinate with shipping and production teams to ensure timely and efficient delivery of products.</p><p>• Assist the Customer Service Manager with drafting written resources and response materials.</p><p>• Maintain professionalism and a positive attitude during customer and team interactions.</p><p>• Propose ideas to improve departmental processes and enhance customer experience.</p>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Edison, New Jersey. In this role, you will handle customer queries, resolve issues efficiently, and ensure a positive customer experience. This is an onsite position with a business casual dress code and free parking available.<br><br>Responsibilities:<br>• Respond to and resolve 30-80 Zendesk support tickets daily, ensuring timely resolution within 24-48 hours.<br>• Address customer concerns such as tracking issues, missing items, damaged products, or inquiries about product details.<br>• Conduct independent research to provide answers to complex customer questions.<br>• Process product returns and manage replacement orders for damaged items.<br>• Collaborate effectively with warehouse teams to ensure smooth operations; bilingual skills are a plus.<br>• Develop and maintain a strong understanding of product details to provide accurate information to customers.<br>• Handle challenging customer interactions professionally while maintaining the company's reputation.<br>• Offer additional support during peak periods, such as Black Friday, with increased availability.
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and resolve product-related issues, including warranty claims and return authorization processes.</p><p>• Identify opportunities for additional revenue through upselling and promotional marketing initiatives.</p><p>• Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions.</p><p>• Maintain organized records and documentation in compliance with company procedures.</p><p>• Collaborate with shipping and production teams to ensure timely delivery of products.</p><p>• Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed.</p><p>• Handle customer interactions with professionalism and maintain positive relationships with coworkers.</p><p>• Offer suggestions to enhance departmental processes and improve overall efficiency.</p>
<p>Customer service representative openings!</p><p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
<p>Customer service representative openings!</p><p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center.</p>
We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Carlstadt, New Jersey. This role is ideal for someone who excels in administrative tasks and enjoys providing exceptional customer support in a fast-paced wholesale distribution environment.<br><br>Responsibilities:<br>• Process and place customer orders efficiently while ensuring accuracy.<br>• Create and manage shipment details, including tracking and documentation.<br>• Generate invoices for completed orders and ensure timely delivery to customers.<br>• Scan and organize documents to maintain accurate records.<br>• Provide administrative and clerical support to enhance operational workflows.<br>• Address customer inquiries via inbound calls and offer solutions promptly.<br>• Utilize Salesforce.com to manage customer data and order processing.<br>• Collaborate with team members to ensure seamless communication and service delivery.<br>• Assist in maintaining compliance with company policies and procedures.
We are looking for a dedicated Customer Service Associate to join our team in Jersey City, New Jersey. In this role, you will play a key part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and fostering positive client relationships. This is a long-term contract position, offering an excellent opportunity to grow within the gambling industry.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly through various communication channels, such as phone, email, and chat.<br>• Resolve customer complaints effectively while maintaining a detail-oriented and empathetic demeanor.<br>• Utilize CRM systems to manage customer data and track interactions for seamless service.<br>• Build and nurture strong client relationships to enhance customer satisfaction and loyalty.<br>• Collaborate with internal teams to address complex issues and ensure timely resolution.<br>• Provide detailed information about products and services, ensuring customers are well-informed.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Maintain accurate records of customer interactions and ensure compliance with company policies.<br>• Assist in creating and implementing strategies to improve overall customer experience.<br>• Stay updated on industry trends to deliver informed and relevant support.
We are looking for a dedicated Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this role, you will handle customer interactions to ensure satisfaction and seamless service across various communication channels. This is a long-term contract position that requires a proactive approach to resolving inquiries and managing orders effectively.<br><br>Responsibilities:<br>• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.<br>• Conduct thorough research on purchase requests, providing updates on shipping details as needed.<br>• Assist customers with returns and address quality concerns to maintain high satisfaction levels.<br>• Respond to inbound calls and emails, delivering exceptional service and resolving inquiries promptly.<br>• Collaborate with team members to improve customer experience and streamline processes.<br>• Maintain detailed records of customer interactions and transactions for future reference.<br>• Adapt to flexible scheduling, including evenings and weekends, to meet customer needs.<br>• Work on-site to provide hands-on support and ensure seamless communication with other departments.
<p><strong>Job Overview:</strong></p><p>We are seeking an experienced and results-driven Collections Specialist to join our team in Norwalk, CT. This position focuses on business-to-business (B2B) corporate collections and requires a professional with strong customer service skills and a proven ability to manage receivables efficiently. The role is fully onsite, offering an opportunity to thrive in a dynamic and fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage B2B collections, ensuring timely recovery of outstanding receivables while maintaining positive relationships with clients.</li><li>Monitor and track aging receivables, following up on past-due accounts in a persistent yet professional manner.</li><li>Communicate with clients via phone, email, and other methods to resolve payment discrepancies or disputes.</li><li>Partner with internal departments, such as sales and customer service, to resolve payment-related issues effectively.</li><li>Analyze account balances and payment histories to provide accurate reporting on receivables status.</li><li>Document collection activities and maintain organized records for audit and reference purposes.</li><li>Support the development of improved collection strategies and processes for the department.</li></ul><p><br></p>
We are looking for a dedicated Sales Support team member to join our team in Woodbridge, New Jersey. This is a long-term contract position that combines both in-office and remote work, offering a hybrid schedule of four days onsite and one day remote. The role involves assisting with sales functions and providing exceptional support to ensure smooth operations.<br><br>Responsibilities:<br>• Provide comprehensive post-sales support to customers, ensuring timely resolution of inquiries and issues.<br>• Handle inbound and outbound sales communications, maintaining strong relationships with clients.<br>• Manage order entry processes accurately and efficiently, meeting deadlines and quality standards.<br>• Collaborate closely with the sales team to address client needs and streamline operations.<br>• Assist with inside sales activities, including account management and follow-ups.<br>• Prepare sales reports and maintain documentation for tracking performance metrics.<br>• Ensure all sales-related data is organized and accessible for team use.<br>• Contribute to the development of strategies to improve sales support processes.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Support business casual dress code requirements and adhere to high standards.
We are looking for a dedicated Customer Solutions Specialist to join our team in Clifton, New Jersey. In this long-term contract position, you will play a pivotal role in ensuring seamless customer experiences through efficient administrative tasks, problem-solving, and communication. This is an excellent opportunity for individuals who thrive in a fast-paced, detail-oriented environment.<br><br>Responsibilities:<br>• Administer continuing education credits and notifications with precision and attention to detail.<br>• Grade tests and process results efficiently while maintaining accuracy.<br>• Input customer order information into the database promptly and without errors.<br>• Prepare and package educational materials for shipment, including manual collation, standing for extended periods, and lifting packages up to 40 pounds.<br>• Respond to inbound customer inquiries via phone, providing friendly and patient support.<br>• Organize and maintain files to ensure accessibility and order.<br>• Assist with labeling and packaging tasks to support operational needs.<br>• Collaborate with team members to plan and complete complex projects effectively.<br>• Identify and solve problems proactively, ensuring smooth processes.<br>• Maintain disciplined focus on multitasking and meeting deadlines.
We are looking for a dedicated Client Care Coordinator to join our team in Ridgefield, Connecticut. In this Contract-to-Permanent role, you will play a vital part in ensuring our clients receive exceptional service and care by acting as a bridge between families and caregivers. This position offers the opportunity to work in the non-profit sector, making a meaningful impact on the lives of those we serve.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients by addressing concerns, ensuring satisfaction, and providing ongoing support.<br>• Collect, organize, and update medical and personal information for client files while ensuring confidentiality and compliance with relevant regulations.<br>• Match clients with caregivers based on their unique needs and preferences, ensuring the best possible pairing.<br>• Coordinate schedules and facilitate communication between clients and caregivers to ensure seamless service delivery.<br>• Collaborate with team members to improve processes and enhance the overall client experience.<br>• Offer empathetic support to clients and their families, addressing any inquiries or challenges they may face.<br>• Monitor and follow up with clients regularly to assess their satisfaction and identify opportunities for improvement.
<p>We are looking for a detail-oriented and personable Receptionist to join our team in Stamford, Connecticut. In this long-term contract role, you will be the first point of contact for visitors and clients, ensuring a positive and welcoming experience. If you excel in customer service and enjoy working in the dynamic real estate and property industry, we encourage you to apply. This role requires nights and weekends</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients with a friendly and attentive demeanor, ensuring a welcoming environment.</p><p>• Manage incoming calls, direct inquiries to appropriate staff, and handle messages efficiently.</p><p>• Maintain the reception area to uphold a clean and organized appearance.</p><p>• Assist with scheduling and coordinating meetings, appointments, and conference room bookings.</p><p>• Provide administrative support to various departments as needed.</p><p>• Handle incoming and outgoing correspondence, including mail and courier services.</p><p>• Monitor and replenish office supplies to ensure smooth daily operations.</p><p>• Address client inquiries and provide accurate information about company services.</p><p>• Collaborate with team members to ensure seamless office operations.</p><p>• Uphold confidentiality and professionalism in all interactions.</p>
<p>We are looking for a Front Desk Coordinator to join our team in Darien, Connecticut. In this Contract-to-Permanent position, you will play a pivotal role in ensuring smooth daily operations and delivering exceptional customer service to enhance the member experience. This role is ideal for someone who thrives in a dynamic environment and enjoys interacting with people and working nights and weekends.</p><p><br></p><p>Responsibilities:</p><p>• Process payments efficiently using the designated payment application to ensure accuracy.</p><p>• Prepare and print menus for food and beverage services, maintaining an organized inventory.</p><p>• Design, print, and hang flyers to communicate updates and promotions effectively.</p><p>• Schedule appointments for the golf simulator, managing bookings to optimize availability.</p><p>• Provide excellent customer service, addressing inquiries and resolving issues promptly.</p><p>• Answer phone calls professionally, offering helpful information and directing calls appropriately.</p><p>• Assist with reception duties such as greeting members and ensuring a welcoming environment.</p><p>• Maintain accurate records of transactions and appointments for reporting and follow-up purposes.</p><p>• Support operational tasks to enhance the overall experience for members and guests.</p>
<p>We are looking for a dedicated Accounts Receivable Clerk to join our team in West Babylon, New York. In this contract position, you will play a key role in managing customer accounts, performing credit evaluations, and handling collections processes. The ideal candidate will bring exceptional organizational skills, have an understanding of AGING reports, and</p><p>Responsibilities:</p><p>• Manage customer accounts by maintaining detailed and organized records of transactions and payments.</p><p>• Process collections activities, including contacting customers regarding overdue payments and resolving delinquencies.</p><p>• Coordinate with internal teams</p><p>• Post payments received and update credit files promptly and accurately. Experience not required)</p><p>• Operate office equipment to perform essential functions such as record maintenance and payment processing.</p><p>• Collaborate with sales and customer service teams to address client inquiries and resolve account issues.</p><p>• Ensure compliance with company policies and regulations related to loan administration and credit management</p><p><br></p><p>FULLY ON SITE POSITION IN FARMINGDALE, NY</p><p><br></p>
<p>We are looking for a Service Coordinator to join our Client's Service team in Brooklyn, New York. This role involves organizing schedules, managing administrative tasks, and ensuring seamless communication between departments. If you are detail-oriented and eager to grow your skills, this position offers an excellent opportunity for skill development.</p><p><br></p><p>Responsibilities:</p><p>• Arrange and optimize technician routes to ensure timely service delivery.</p><p>• Monitor and coordinate delivery schedules to maintain operational efficiency.</p><p>• Handle incoming telephone calls, providing assistance and routing inquiries to the appropriate team.</p><p>• Perform general administrative tasks to support office operations.</p><p>• Maintain accurate records and documentation related to scheduling and service coordination.</p><p>• Communicate effectively with technicians and clients to address scheduling needs or changes.</p><p>• Collaborate with team members to improve scheduling processes and resolve logistical challenges.</p><p>• Assist in tracking and reporting service metrics to enhance performance.</p><p>• Provide training and guidance to new team members on scheduling procedures.</p><p><br></p><p>If this person is you, please apply directly to victoria.iacoviello@roberthalf</p>
We are looking for a personable and organized Receptionist to join our team in Iselin, New Jersey. This long-term contract position requires someone who can manage front desk responsibilities efficiently while providing excellent customer service. The ideal candidate will be proactive, detail-oriented, and adept at using Microsoft Office applications.<br><br>Responsibilities:<br>• Welcome and assist guests with a warm and detail-oriented demeanor.<br>• Utilize basic systems to support day-to-day operations effectively.<br>• Sort and distribute incoming mail and packages to appropriate offices.<br>• Provide assistance in opening and organizing client files.<br>• Maintain cleanliness and organization of office spaces, including setup as needed.<br>• Dress in business casual attire and present a detail-oriented appearance.<br>• Ensure client-facing interactions are positive and provide exceptional service.<br>• Manage multi-line phone systems, including inbound calls and switchboard operations.<br>• Collaborate with team members to support administrative tasks efficiently.
<p>Front desk coordinator (reception area coordinator) opening</p><p>We currently have an open position for a well-organized and motivated front desk coordinator who is looking to grow their career. You will be a key player leading the lobby area at a growing financial investment firm. We are looking for a positive self-starter who is eager to thrive in a dynamic environment and deeply passionate about providing high quality administrative support. Are you friendly, flexible, and love taking initiative? Then we have a position for you.</p>
<p>Front desk coordinator (reception area coordinator) opening</p><p>We currently have an open position for a well-organized and motivated front desk coordinator who is looking to grow their career. You will be a key player leading the lobby area at a growing financial investment firm. We are looking for a positive self-starter who is eager to thrive in a dynamic environment and deeply passionate about providing high quality administrative support. Are you friendly, flexible, and love taking initiative? Then we have a position for you.</p>
<p>Receptionist opportunities</p><p>We currently have an opening for an articulate, highly-skilled receptionist. This dynamic and creative company has just ranked as one of the “Fastest Growing Companies” in the local Business Journal! Are you a motivated self-starter who can handle multiple projects at once with a smile? Then we have a position for you.</p>
