• Order management, handling logistics move • CPG supplier based position • CSR practices and policies • Analytical skills • Orders will be in EDI • RMA - return authorization Focus Responsibilities: • Maximize the cost efficiency of customer shipments by optimizing ship with opportunities • Track efficiency gains of ship with functionality and provide updates to customer service and cross functional stakeholders General Responsibilities: • Execute the complete order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, Carriers and Customers) until the orders are delivered to the customers. • Maximize on-time shipping, delivery and fill rates • Process orders using SAP Order Management. • Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve • Minimize OS& Ds and customer claims for non-compliance • Meet with key customers to review performance and address issues. • Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners. • Create reports and analysis to support customer service & logistics • Support EDI interfaces with customers. • Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers. • Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers. • Manage returns, credit and claims processes. • Initiate and support continuous process improvement. • Analyze and propose improvements to overall cost-to-serve for key accounts Who we are looking for: • Strong SAP and ATP required • Advanced Microsoft Excel Skills (Vlookup, Pivot Tables a must) • VMI Direct experience or knowledge a plus • College degree in a Business discipline • Minimum of 3 years of experience in customer service in the fast-moving consumer goods industry, preferable food & beverage • Well organized with attention to detail • Ability to work well in a group and independently • Solid understanding of transportation, warehousing and supply chain best practices • Strong follow up skills • Ability to work under pressure with specific deadlines while multi-tasking • Ability to set priorities and solve problems • Effective influencing skills • Experience with VMI and EDI a plus • Some travel required

Analytics, Track Shipments, Purchase Orders, SAP, Order Entry, Microsoft Excel, CPG

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Parsippany, NJ
onsite
Contract / Temporary to Hire
23.75 - 27.50 USD / Hourly
• Order management, handling logistics move • CPG supplier based position • CSR practices and policies • Analytical skills • Orders will be in EDI • RMA - return authorization Focus Responsibilities: • Maximize the cost efficiency of customer shipments by optimizing ship with opportunities • Track efficiency gains of ship with functionality and provide updates to customer service and cross functional stakeholders General Responsibilities: • Execute the complete order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, Carriers and Customers) until the orders are delivered to the customers. • Maximize on-time shipping, delivery and fill rates • Process orders using SAP Order Management. • Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve • Minimize OS& Ds and customer claims for non-compliance • Meet with key customers to review performance and address issues. • Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners. • Create reports and analysis to support customer service & logistics • Support EDI interfaces with customers. • Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers. • Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers. • Manage returns, credit and claims processes. • Initiate and support continuous process improvement. • Analyze and propose improvements to overall cost-to-serve for key accounts Who we are looking for: • Strong SAP and ATP required • Advanced Microsoft Excel Skills (Vlookup, Pivot Tables a must) • VMI Direct experience or knowledge a plus • College degree in a Business discipline • Minimum of 3 years of experience in customer service in the fast-moving consumer goods industry, preferable food & beverage • Well organized with attention to detail • Ability to work well in a group and independently • Solid understanding of transportation, warehousing and supply chain best practices • Strong follow up skills • Ability to work under pressure with specific deadlines while multi-tasking • Ability to set priorities and solve problems • Effective influencing skills • Experience with VMI and EDI a plus • Some travel required
2026-01-05T15:43:59Z