<p><strong>Position Summary:</strong></p><p>The Logistics Claims Specialist is responsible for managing and resolving freight claims related to loss, damage, and service failures across the supply chain. This role ensures timely and accurate processing of claims, maintains compliance with carrier agreements, and provides exceptional support to internal teams and external partners. The ideal candidate will have strong analytical skills, attention to detail, and experience in logistics operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Claims Management:</strong></li><li>Investigate, file, and track freight claims for loss, damage, and shortages with carriers and vendors.</li><li>Ensure claims are processed accurately and within contractual timelines.</li><li><strong>Documentation & Compliance:</strong></li><li>Collect and review all required documentation (BOLs, PODs, invoices, photos) to support claims.</li><li>Maintain compliance with carrier agreements and company policies.</li><li><strong>Communication & Coordination:</strong></li><li>Serve as the primary point of contact for claims inquiries from carriers, customers, and internal teams.</li><li>Collaborate with operations, customer service, and finance teams to resolve discrepancies.</li><li><strong>Reporting & Analysis:</strong></li><li>Monitor claim trends and provide regular reports on claim status, recovery rates, and root cause analysis.</li><li>Recommend process improvements to reduce claim frequency and cost.</li></ul><p><br></p>

<p><br></p><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field (preferred).</li><li>2+ years of experience in logistics, transportation, or claims management.</li><li>Strong knowledge of freight claim processes and carrier liability rules.</li><li>Proficiency in MS Office and logistics management systems.</li><li>Excellent communication, negotiation, and problem-solving skills.</li></ul><p><br></p><p><strong>Preferred Skills:</strong></p><ul><li>Experience with LTL, FTL, and parcel carriers.</li><li>Familiarity with international shipping and customs documentation.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul><p><br></p>

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