<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our remote team in Troy, Michigan. In this role, you will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a seamless experience with healthcare-related matters. This is a Contract-to-Permanent position where you will have the opportunity to grow within the organization based on your performance. If you live in Michigan there is a 1 day per month obligation for in-office. </p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries regarding medical benefits, claim statuses, and pre-authorizations in a prompt and courteous manner.</p><p>• Utilize internal systems to track and document customer interactions and resolutions.</p><p>• Stay informed about updates to healthcare plans and communicate changes effectively to customers.</p><p>• Provide accurate information to customers about healthcare provider networks and outstanding payments.</p><p>• Troubleshoot and resolve issues efficiently while maintaining a detail-oriented demeanor.</p><p>• Follow up on unresolved customer concerns to ensure complete satisfaction.</p><p>• Escalate complex issues to management when necessary for further resolution.</p><p>• Adhere to company policies, including HIPAA regulations, to maintain confidentiality and compliance.</p><p>• Occasionally work on-site as required while primarily operating in a remote capacity.</p><p>• Collaborate with team members to meet service targets and improve processes.</p>
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID. <br><br>Key Responsibilities: <br>• Respond promptly to customer inquiries via phone and email <br>• Prepare and send warranty quotes and invoices following established procedures and pricing <br>• Process purchase orders, enter payments, and update account records <br>• Track customer correspondence and maintain accurate data in internal systems <br>• Support the creation and maintenance of process documents and customer communication materials <br>• Assist with preparing reports and status updates for management <br>• Coordinate with internal departments to address customer needs and resolve issues <br>• Perform other administrative duties as assigned and strong customer service<br>• Conduct proactive outreach to customers following system purchases <br>• Communicate warranty benefits and terms effectively to drive sales <br>• Follow up with customers as warranty expiration dates approach to facilitate renewals <br>• Track customer information and status in internal systems <br>• Recommend new opportunities and trends based on reports and customer feedback <br>Marketing Support <br>• Assist with marketing initiatives and campaign support as needed <br>• Contribute to customer communication materials and promotional content <br>Team Collaboration <br>• Work collaboratively within a two-person team environment, requiring excellent interpersonal skills <br>• Maintain constant communication with team members via Microsoft Teams throughout the workday <br>• Coordinate efforts to ensure seamless customer experience and operational efficiency <br>Compensation & Benefits <br>• Associate degree or equivalent experience <br>• Strong organizational skills with attention to detail <br>• Clear written and verbal communication abilities with sales acumen <br>• Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred <br>• Ability to prioritize, multitask, and work both independently and collaboratively <br>• Experience in processing orders, invoices, or contracts is a plus <br>• Comfort with sales conversations and customer relationship building Minimum Requirements <br>• At least 2 years in an administrative, customer service, or sales support role <br>• Proficient in English communication with strong phone presentation skills <br>• Skilled in Microsoft Office applications and the Teams platform <br>• detail oriented attitude and excellent phone etiquette <br>• Ability to thrive in a collaborative team environment <br>• Willingness to engage in sales activities and light marketing support <br>Work Environment • Office environment <br>• Standard business hours, Monday through Friday <br>• Collaborative two-person team structure requiring constant communication and coordination <br>• Initial office-based work with potential remote opportunities
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will play a vital part in assisting customers with scheduling appointments and providing accurate information. This position requires excellent communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccines, ensuring a seamless process.<br>• Provide clear and accurate information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and information at all times.<br>• Deliver timely feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Accurately input data into systems while ensuring all information is properly recorded.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. This role involves assisting customers with scheduling COVID-19 vaccine appointments and providing accurate information in a meticulous and empathetic manner. As a long-term contract position, it offers an opportunity to make a meaningful impact while honing your customer service skills.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency.<br>• Provide clear and accurate information to customers regarding appointment processes and guidelines.<br>• Maintain strict confidentiality of customer data and sensitive information.<br>• Offer feedback to management regarding service challenges or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution.<br>• Accurately input customer data and appointment details into the system.<br>• Stay updated on current policies and procedures to provide the most reliable assistance.<br>• Collaborate with team members to ensure seamless customer service delivery.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this role, you will provide exceptional customer service by assisting callers with scheduling COVID-19 vaccine appointments and offering accurate information. This is a long-term contract position, ideal for someone who excels in communication and data entry.<br><br>Responsibilities:<br>• Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner.<br>• Provide accurate and detailed information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and sensitive information.<br>• Offer timely feedback to management regarding any service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Ensure all interactions are documented accurately for record-keeping purposes.<br>• Continuously strive to improve service quality and customer satisfaction.<br>• Collaborate with team members to address and resolve customer inquiries effectively.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will be responsible for delivering exceptional customer service while assisting callers with scheduling COVID-19 vaccine appointments and providing accurate information. This position requires strong communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a smooth and efficient process.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Uphold strict confidentiality standards when handling customer data and sensitive information.<br>• Offer constructive feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls with customers as assigned to ensure their needs are met.<br>• Maintain accurate records of interactions and appointments through precise data entry.
We are looking for a Call Center Representative to join our team in Detroit, Michigan. In this role, you will assist customers with scheduling COVID-19 vaccine appointments and provide accurate information in a detail-oriented and courteous manner. This is a long-term contract position offering a chance to make a meaningful impact while supporting public health initiatives.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a seamless and positive experience.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Maintain confidentiality of customer data and sensitive information at all times.<br>• Communicate customer concerns or service issues to management promptly for resolution.<br>• Conduct outbound follow-up calls to customers as assigned, ensuring needs are met effectively.<br>• Accurately enter and update customer information within the system to maintain data integrity.<br>• Collaborate with team members to ensure consistent service delivery and adherence to protocols.
We are looking for a knowledgeable Purchase & Sales Specialist to join our team in Plymouth, Michigan. This Contract-to-Permanent position is ideal for someone with a strong background in procurement, particularly in the construction and materials industry. The role involves managing purchasing activities, vendor relationships, and inventory coordination while ensuring cost efficiency and compliance.<br><br>Responsibilities:<br>• Coordinate the procurement of construction materials, including pipes, valves, and fittings, to align with project specifications and timelines.<br>• Build and maintain strong relationships with vendors, evaluating their reliability, pricing, and quality.<br>• Collaborate with internal teams such as project managers and engineers to address procurement needs and delivery requirements.<br>• Create and manage purchase orders while ensuring compliance with company standards and regulations.<br>• Negotiate vendor contracts to achieve cost savings and maintain budgetary control.<br>• Monitor inventory levels and synchronize deliveries with project schedules to prevent delays.<br>• Resolve issues related to late deliveries, defective materials, or discrepancies in inventory.<br>• Research and onboard new suppliers to diversify and strengthen the supply chain.<br>• Analyze procurement data to identify cost-saving opportunities and improve efficiency.
We are looking for a dynamic Logistics Specialist to join our team in Madison Heights, Michigan. In this Contract-to-Permanent position, you will play a vital role in managing customer orders, ensuring seamless delivery of goods, and maintaining strong relationships with stakeholders. This role requires exceptional organizational skills and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Manage and track customer orders using ERP systems and vendor platforms, addressing issues such as pricing discrepancies, underweight shipments, or incorrect items.<br>• Collaborate with warehouse teams to make decisions on delayed or short-dated products and ensure efficient order processing.<br>• Communicate proactively with customers to relay updates on delays, shortages, or other order-related issues.<br>• Serve as a liaison between customers, brokers, sales teams, and internal departments to streamline shipping and delivery processes.<br>• Identify and resolve customer challenges with a positive attitude while maintaining a high level of responsiveness.<br>• Generate customer-specific reports and provide regular updates to meet client requirements.<br>• Maintain a strong focus on timely order fulfillment and customer satisfaction.<br>• Monitor and prioritize a high volume of email communications to ensure all inquiries and tasks are addressed promptly.<br>• Assist in understanding export requirements, multiple currencies, and various retail customer needs.
<p>We are looking for a dedicated Patient Registration Specialist to join our team in Rochester, Michigan on first shift. This Contract-to-Permanent position offers an excellent opportunity for individuals with strong customer service abilities and accurate data-entry skills to contribute to a healthcare environment. The role will require flexibility in scheduling, including virtual training and rotating shifts, along with adherence to health and safety requirements.</p><p><br></p><p>Responsibilities:</p><p>• Perform patient registration for emergency room visits, inpatient admissions, and outpatient services.</p><p>• Assist patients in navigating technology and resolving any technical issues during the registration process.</p><p>• Verify and update patient information accurately to ensure seamless scheduling and insurance processing.</p><p>• Deliver exceptional customer service by addressing patient inquiries and concerns with attention to detail.</p><p>• Collaborate with other departments to ensure smooth operational workflows.</p><p>• Maintain compliance with organizational policies, including health screenings, COVID vaccination, and flu shot requirements.</p><p>• Adapt to varying shift schedules, including virtual training and midnight rotations.</p><p>• Support additional departmental tasks as needed to optimize patient care and administrative efficiency.</p>
We are looking for an experienced Tax Manager to join our team in Troy, Michigan. In this role, you will oversee tax compliance and planning activities for a diverse client portfolio that includes individuals, corporations, partnerships, and trusts. This is a fantastic opportunity to work in a collaborative environment, mentor entry-level team members, and contribute to strategic initiatives across multiple industries.<br><br>Responsibilities:<br>• Oversee the preparation and review of federal, state, and local tax returns for individuals, corporations, partnerships, and trusts.<br>• Provide expert tax planning and consulting services to clients in a variety of industries.<br>• Supervise, train, and mentor staff accountants and senior associates, fostering growth and development.<br>• Build and maintain strong client relationships, ensuring exceptional service delivery.<br>• Conduct research on complex tax issues and provide clear, well-supported recommendations.<br>• Identify and implement opportunities to improve processes and enhance efficiency.<br>• Collaborate with clients to address tax compliance questions and develop tailored solutions.<br>• Stay updated on changes in tax regulations and ensure compliance across all engagements.
<p>This role provides comprehensive support for end-user devices and systems across multiple platforms (Windows, macOS, iOS, Android), while also managing server infrastructure, networking, and cloud-based services. The ideal candidate will be a hands-on problem solver with strong communication skills and the ability to work in a fast-paced, team-oriented environment.</p><p><br></p><p>🔧 <strong>Key Responsibilities</strong></p><ul><li>Troubleshoot and resolve complex desktop and mobile device issues.</li><li>Install, configure, and maintain hardware, software, and network systems.</li><li>Manage support tickets and respond to user inquiries promptly.</li><li>Provision and maintain wired/wireless devices and cloud-based VoIP systems.</li><li>Maintain VMware server farm and provision virtual machines.</li><li>Terminate and manage network/telephony cabling.</li><li>Maintain accurate inventory and documentation of IT assets.</li><li>Collaborate with vendors and internal teams to resolve technical issues.</li><li>Support mobile device management using Microsoft Endpoint Manager.</li><li>Perform additional IT-related tasks as assigned.</li></ul><p><br></p><p>📚 <strong>Required Skills & Experience</strong></p><ul><li>Strong knowledge of Windows OS, Active Directory, Group Policy, DHCP, DNS, Exchange, Office 365, VMware ESX.</li><li>Experience with macOS, iOS, Android, and mobile device management.</li><li>Familiarity with networking protocols and technologies (TCP/IP, VLAN, IPSec, SIP).</li><li>Proficiency in Microsoft Office, Adobe, SAP.</li><li>Hands-on experience with hardware troubleshooting and service desk management.</li><li>Excellent communication, multitasking, and problem-solving skills.</li><li>Ability to work independently and prioritize tasks under pressure.</li></ul><p><br></p><p>🎓 <strong>Education & Certifications</strong></p><ul><li><strong>Option 1:</strong> Associate’s Degree in System Administration, Networking, Cybersecurity <strong>and</strong> relevant certifications (CompTIA A+, Network+, Security+, Secure Infrastructure Specialist).</li><li><strong>Option 2:</strong> Minimum of 7 years of experience in system administration without formal degree or certifications.</li></ul><p><br></p><p>🧠 <strong>Reasoning & Soft Skills</strong></p><ul><li>Ability to follow instructions and resolve standardized problems.</li><li>Strong customer service orientation and teamwork.</li><li>Adaptability to frequent changes and high-pressure environments.</li></ul><p><br></p>
We are offering a long-term contract employment opportunity for an Accounts Receivable Specialist in the manufacturing industry, based in ANN ARBOR, Michigan. This is a hybrid role - 1 days ONSITE is a MUST in Ann Arbor. Pay is up to $27 per hour. ONLY those who qualify will be considered. <br><br>Core Functions for the Accounts Receivable Clerk: <br>- NetSuite highly preferred<br>- Assist with credit card order and processing<br>- Clearing invoices for payment<br>- Responsible for daily cash postings. Apply customer payments to outstanding invoices.<br>- Review payment discrepancies and address with the customer. - Maintain bank reconciliations and general ledger account reconciliations.<br>- Customer support, which may include sending out customer statements, resolving issues and performing customer aging analysis.<br>- Assist with providing account specific documentation to various internal and external customers. <br>- Maintain accurate records for all AR accounts. Ensure cash and invoices are properly applied to customer accounts and are posted correctly.<br>- Other duties as assigned.<br><br>Qualifying skills to be considered:<br>NETSUITE is highly preferred<br>Minimum 2 year of Accounts Receivable experience is required. <br>Intermediate to high level data entry skills.<br>Skilled in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.<br>Knowledge in ERP and internet software.<br>Ability to communicate verbally and in writing with internal and external customers, with a clear comprehension of accounting terminology.
We are looking for a dedicated Attorney with at least five years of experience to join a respected law firm in Detroit, Michigan. This role offers an exciting opportunity to work within a dynamic litigation practice, specializing in municipal law and employment litigation while delivering exceptional client service.<br><br>Responsibilities:<br>• Represent municipalities and governmental entities in complex litigation cases, including employment disputes and municipal law matters.<br>• Provide expert legal counsel to municipalities, ensuring adherence to relevant laws and regulations.<br>• Manage all phases of litigation, including discovery, depositions, and trial preparation, with a strategic focus on achieving client goals.<br>• Draft persuasive legal documents, motions, and briefs to support case strategies.<br>• Advocate for clients in court by presenting compelling arguments and leveraging strong trial skills.<br>• Collaborate with colleagues across practice areas to deliver comprehensive solutions and foster team cohesion.<br>• Develop innovative legal strategies tailored to each client’s unique needs and objectives.<br>• Maintain clear and effective communication with clients, building trust and strong working relationships.
We are looking for an experienced Accounts Receivable Specialist to join a dynamic manufacturing team in Van Buren Twp, Michigan. This Contract-to-Permanent position offers an opportunity to contribute to the financial operations of a growing organization while ensuring the accuracy and efficiency of receivables processes. The ideal candidate will excel at managing payments, maintaining ledgers, and interacting with both internal and external stakeholders.<br><br>Responsibilities:<br>• Process incoming payments and accounting receivables while adhering to established financial policies and procedures.<br>• Ensure the accuracy of transactions and secure revenue by verifying and posting receipts promptly.<br>• Maintain accounting ledgers by reviewing and recording accounting transactions in a timely manner.<br>• Reconcile monthly customer statements and related transactions to ensure account accuracy.<br>• Prepare accounts receivable documentation for audits, both internal and external.<br>• Safeguard sensitive organizational information by adhering to confidentiality protocols.<br>• Uphold established checks and balances procedures to maintain financial integrity.<br>• Collaborate with internal departments and external customers to address inquiries and resolve issues.<br>• Support organizational goals by completing accounting tasks and projects as needed.
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.<br><br>Responsibilities:<br>• Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.<br>• Monitor and track debt using Excel to ensure accurate and up-to-date records.<br>• Collaborate with internal teams to process cash applications and resolve payment discrepancies.<br>• Maintain detailed documentation of collection activities and ensure compliance with company policies.<br>• Communicate effectively with customers to negotiate payment plans and resolve disputes.<br>• Analyze aging reports to prioritize collection efforts and meet recovery targets.<br>• Provide regular updates to management on collection progress and challenges.<br>• Utilize relevant software tools to streamline collection processes and improve efficiency.
Are you a GA4 expert with agency experience, passionate about driving insights and optimizing digital marketing campaigns? Robert Half is seeking GA4 professionals with an agency background for exciting contract and permanent opportunities. If you have experience implementing and analyzing GA4 setups for clients, we’d love to connect! What You’ll Be Doing: Implementing and configuring GA4 for client websites and mobile apps, ensuring precise tracking of user behavior, events, and conversions. Setting up UTM parameters and custom event tracking to measure the effectiveness of client campaigns across multiple channels. Analyzing GA4 data to provide actionable insights that support client marketing strategies and performance optimization. Creating and customizing dashboards and reports in GA4 to track key performance metrics, including user engagement, traffic sources, and ecommerce performance. Collaborating with internal teams (marketing, creative, development) and clients to ensure data accuracy and alignment with business objectives. Troubleshooting and optimizing GA4 setup to ensure accurate reporting and seamless integration with other marketing technologies. Providing insights and recommendations to clients on how to improve campaign performance based on GA4 data.
<p>Our trusted client looking for an experienced Senior Accountant Consultant to join our team on a long-term contract basis in Dundee, Michigan. This role focuses on complex account reconciliations and financial analysis to ensure accurate reporting across multiple areas of the business. The successful candidate will play a critical role in identifying discrepancies, streamlining processes, and collaborating with various teams to achieve clean and consistent financial records.</p><p><br></p><p>The day-to-day responsibilities include: </p><p><br></p><p>• Conduct detailed account reconciliations, ensuring accuracy and resolving discrepancies across multiple business units.</p><p>• Analyze inventory accounts from multiple plants, consolidating data for accurate ledger reporting.</p><p>• Investigate accounts receivable issues, coordinating with teams across different locations to clean and standardize records.</p><p>• Perform month-end close activities, including preparing journal entries and reviewing general ledger balances.</p><p>• Manage bank reconciliations to verify transactions and resolve outstanding items.</p><p>• Collaborate with internal teams to identify inefficiencies in current processes and implement improvements.</p><p>• Prepare accurate financial reports and documentation to support compliance and audits.</p><p>• Monitor and maintain the integrity of financial data across all accounting systems.</p><p>• Provide expert guidance on complex accounting issues, leveraging extensive reconciliation experience.</p><p>• Assist with special projects as needed to enhance financial operations and reporting.</p>
Staff Accountant needed in Ann Arbor MI. In this role you will be utilizing various applications and software. This position is deeply involved in the day-to-day accounting activities of the Accounting/Finance area providing support to the Accounting Assistants in the department. The Staff Accountant provides support to ensure accurate and timely administration of all aspects of the Accounting/Finance department including but not limited to and daily, weekly and monthly financial entries, month end financial close and commission processing and payment.<br><br>Roles and Responsibilities:<br>• Troubleshoot and resolve issues between various system processes accounting, commission, and other software systems that interface with the commission system as they are intertwined.<br>• Troubleshoot inefficiencies and anomalies within the commission system by interfacing with Vendors to identify and rectify processing issues. <br>• Review trades posted into the Commission system (Maestro) for accuracy, daily.<br>• Prepare and/or oversee bank reconciliations for four companies.<br>• Process credit card charges for representatives.<br>• Assure Credit Card paperwork on file is kept current and that credit card procedures are being followed.<br>• Assure quarterly request to update Credit Card information is sent to all active representatives.<br>• DST administration reporting and updating.<br>• Maintain commission system and review.<br>• Identify and implement changes as required to the commission system as issues are discovered. <br>• Coordinate with CFO on weekly, monthly and quarterly goals.<br>• Perform various accounting related postings to the GL system.<br>• A/R and A/P recording and payments.<br>• Review entries and financial statements for accuracy prior to submission to CFO for final review.<br>• Assist and support the CFO with all aspects in the Finance area. <br>• Coordinate with CFO and accounting team with FINRA and other audits.<br>• Delegate and respond to email requests and attend staff meetings, firm wide meetings and any additional meetings assigned by the CFO.<br>• Process, with the assistance of accounting team, representative’s requests for commission information.<br>• Work with Accounting Team Bi-Monthly to process commission payments.<br>• Other roles, responsibilities may be assigned.<br>• Coordinate and support all requests from internal company departments for Representatives/Client information relevant to ongoing audits, policy issues and commissions.<br><br>Required Abilities<br>• Bachelor's degree in Accounting (preferred).<br>• Minimum of 3 years of practical accounting experience, ideally within the financial securities industry, or at least 4 years in an advanced accounting role.
<p>Our client is a prominent law firm seeking an experienced litigation associate to join the firm's dynamic team in Michigan. This role is ideal for a detail-oriented individual with a strong background in complex commercial litigation who is eager to contribute to high-stakes legal matters and collaborate on innovative case strategies. The position offers significant opportunities for career growth and mentorship from experienced attorneys.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute litigation strategies to effectively manage complex commercial cases.</p><p>• Draft clear and persuasive pleadings, motions, and briefs to support clients' legal objectives.</p><p>• Conduct depositions and manage discovery processes to gather and analyze critical case evidence.</p><p>• Represent clients in courtroom proceedings, ensuring their interests are well-protected.</p><p>• Collaborate with senior attorneys to refine case strategies and provide expert legal counsel.</p><p>• Maintain strong communication with clients to address their needs and provide updates on case progress.</p><p>• Perform thorough legal research to support case preparation and strategy.</p><p>• Adhere to deadlines and manage multiple cases simultaneously in a fast-paced environment.</p><p>• Mentor entry-level attorneys and contribute to their development.</p><p>• Stay updated on relevant laws and regulations to ensure compliance and inform case strategies.</p>
