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316 results for Help Desk Desktop Support Analyst in Secondary
- Cary, IL
- onsite
- Temporary to Hire
- 25.65 - 29.08 USD / Hourly
- <p>We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.</p><p>• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.</p><p>• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.</p><p>• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.</p><p>• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.</p><p>• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.</p><p>• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.</p><p>• Assist with user and device administration within Active Directory and work within established enterprise IT standards.</p><p>• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner</p>
- 2026-11-04T15:04:01Z
- Altadena, CA
- onsite
- Temporary / Contract
- 25.34 - 29.34 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver onsite technical assistance for a healthcare organization in Altadena, California. This Contract position will provide short-term leave coverage for approximately 4-6 weeks while supporting daily technology needs across multiple clinic locations. The role is focused on maintaining dependable end-user computing, resolving technical issues quickly, and helping staff stay productive in a fast-paced care environment.<br><br>Responsibilities:<br>• Deliver in-person desktop and help desk support for employees across several clinic sites, with the majority of time spent at the main Altadena, California location.<br>• Diagnose and resolve problems involving computers, software applications, printers, peripherals, login access, and basic network connectivity.<br>• Set up, configure, and deploy workstations and related equipment for new and existing staff members.<br>• Track, prioritize, and close service desk requests to reduce disruption and maintain smooth day-to-day operations.<br>• Verify that endpoint devices remain connected and functional across all supported locations.<br>• Assist with onboarding activities, technology moves, and equipment preparation for clinic expansion or new site readiness.<br>• Work closely with internal IT contacts and local staff to provide responsive support and a strong customer service experience.<br>• Travel between assigned healthcare sites as needed to address issues that require hands-on technical assistance.
- 2026-11-13T19:23:45Z
- Spartanburg, SC
- onsite
- Temporary / Contract
- 29.00 - 33.00 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations in Spartanburg, South Carolina. This is a Contract position focused on delivering responsive desktop and end-user support, resolving common Windows-related issues, and helping employees stay productive. The ideal candidate is comfortable working with service requests, user account administration, and hands-on troubleshooting across Microsoft-based systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day desktop and help desk support by diagnosing and resolving hardware, software, and operating system issues for end users.</p><p>• Manage incoming service desk tickets, prioritize requests appropriately, and deliver timely updates through to resolution.</p><p>• Support Microsoft Windows environments, including Windows 11 devices, with setup, maintenance, and issue remediation.</p><p>• Administer user accounts and access permissions within Active Directory, including account updates and password assistance.</p><p>• Investigate basic technical problems, identify root causes, and apply practical fixes that minimize user downtime.</p><p>• Assist with application support, including troubleshooting issues related to Microsoft Dynamics 365 Business Central when needed.</p><p>• Prepare and deploy workstations, install required software, and ensure devices are configured according to support standards.</p>
- 2026-11-11T21:38:48Z
- Philadelphia, PA
- remote
- Temporary / Contract
- - USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining smooth desktop operations. The position focuses on hands-on troubleshooting, user account support, and timely response to service requests across Microsoft-based systems.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by end users<br>• Diagnose and resolve common hardware, software, and operating system problems with a focus on efficient service restoration<br>• Manage user account tasks within Active Directory, including access support and routine account maintenance<br>• Respond to and track service desk tickets, ensuring updates are documented clearly and issues are closed in a timely manner<br>• Install, configure, and support Microsoft Windows 10 environments across employee workstations<br>• Escalate more complex incidents when needed while maintaining communication with users throughout the support process
- 2026-11-10T19:58:46Z
- Philadelphia, PA
- remote
- Temporary / Contract
- - USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technical operations for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving user issues, maintaining stable desktop performance, and delivering responsive support across Microsoft-based systems. The role focuses on hands-on troubleshooting, account support, and timely ticket resolution while helping employees stay productive.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users<br>• Diagnose hardware, software, and basic network problems and implement practical solutions in a timely manner<br>• Manage service desk requests from intake through closure, ensuring accurate updates and clear communication with users<br>• Support user account administration tasks in Active Directory, including access changes and routine maintenance<br>• Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications<br>• Escalate more complex incidents when needed and collaborate with other support teams to restore service efficiently<br>• Document troubleshooting steps, resolutions, and recurring issues to improve support consistency and knowledge sharing
- 2026-11-10T19:58:46Z
- Chandler, AZ
- onsite
- Permanent / Full Time
- 48000.00 - 50000.00 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.<br><br>Responsibilities:<br>• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office<br>• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications<br>• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through<br>• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory<br>• Set up, configure, and maintain desktop and laptop equipment for employees and new hires<br>• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible<br>• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
- 2026-10-21T12:53:47Z
- Philadelphia, PA
- remote
- Temporary / Contract
- 18.00 - 19.00 USD / Hourly
- <p>We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. <strong>This role is a REMOTE help desk opportunity - Saturday and Sunday 7am EST to 4pm EST, Monday through Wednesday 4pm EST to 1 am EST) </strong></p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users in Philadelphia, Pennsylvania.</p><p>• Diagnose and resolve common Microsoft Windows 10 and general Windows operating problems with a focus on minimizing downtime.</p><p>• Handle incoming service desk requests, document issues accurately, and update ticket status through resolution.</p><p>• Support user account access and directory-related tasks, including routine administration within Active Directory.</p><p>• Investigate basic hardware, software, and connectivity concerns and escalate more complex incidents when necessary.</p><p>• Install, configure, and maintain end-user devices and standard workplace applications to ensure consistent performance.</p><p>• Deliver clear technical guidance to employees and promote a positive support experience during issue resolution.</p>
- 2026-11-12T20:38:40Z
- Itasca, IL
- onsite
- Temporary to Hire
- 20.00 - 24.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Itasca, Illinois in a contract capacity with the potential to become permanent. This onsite position offers the opportunity to build a strong understanding of day-to-day IT operations while supporting employees with desktop, hardware, and connectivity needs. The role is well suited for someone who combines a service-focused approach with solid technical fundamentals and a strong ability to stay organized in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and configure computers for deployment, including imaging devices, completing workstation setup, and confirming equipment is ready for end users.<br>• Maintain accurate inventory records by tracking hardware assignments, updates, and asset status throughout the support lifecycle.<br>• Provide frontline technical assistance for employees by diagnosing and resolving issues related to Windows systems, passwords, peripherals, and general desktop functionality.<br>• Support users working within Microsoft 365 by addressing access concerns, account issues, and common productivity tool problems.<br>• Assist with Active Directory tasks such as user account support, password resets, and basic permissions-related troubleshooting.<br>• Investigate and resolve service desk tickets in a timely manner while keeping users informed and documenting solutions clearly.<br>• Troubleshoot hardware, software, and network connectivity problems to minimize downtime and restore normal operations quickly.<br>• Transition from deployment-focused work into broader help desk support after gaining familiarity with internal IT processes and user needs.
- 2026-11-11T14:58:17Z
- the Woodlands, TX
- onsite
- Temporary / Contract
- 23.75 - 27.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in The Woodlands, Texas. This Long-term Contract opportunity is ideal for someone who enjoys resolving everyday hardware, software, and access issues while delivering responsive customer service. The role supports a fast-paced environment within the energy and natural resources sector and offers the chance to broaden technical skills through hands-on service desk work.<br><br>Responsibilities:<br>• Respond to incoming support requests and document issues thoroughly within the ticketing system.<br>• Diagnose and resolve common desktop, laptop, operating system, and application problems for internal users.<br>• Assist employees with account access, password support, and directory-related requests in Active Directory.<br>• Provide day-to-day support for Microsoft Windows environments, including Windows 10 devices and standard workstation configurations.<br>• Escalate more complex incidents when needed while maintaining clear communication on status and next steps.<br>• Set up, deploy, and support end-user equipment to ensure reliable performance in the workplace.<br>• Track recurring technical issues and share observations that help improve service desk efficiency and user experience.
- 2026-11-11T14:58:17Z
- White Plains, NY
- onsite
- Temporary / Contract
- 31.32 - 36.27 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a fast-moving onsite IT team in White Plains, New York. This Contract position will focus on delivering advanced technical support across desktop systems, user accounts, endpoint devices, and core infrastructure services. The ideal candidate brings strong troubleshooting ability, a customer-first mindset, and the flexibility to manage both daily support needs and broader technology initiatives.<br><br>Responsibilities:<br>• Resolve complex technical issues affecting workstations, software, user access, and connected devices while serving as an escalation point for end-user support<br>• Provide hands-on support for Windows desktops, laptops, printers, mobile hardware, and other office technology used across the organization<br>• Administer account provisioning, permissions, and authentication tasks within directory services and related identity management platforms<br>• Support Microsoft 365 applications and services, including collaboration, productivity, and messaging tools used by employees<br>• Prepare, configure, deploy, and maintain endpoint devices through device management platforms and established support standards<br>• Perform imaging, software installation, patching, hardware replacements, and lifecycle refresh activities for user systems<br>• Assist with server support, hybrid environment administration, and troubleshooting across cloud-connected infrastructure<br>• Investigate and resolve network and remote connectivity issues involving VPN access, wireless service, switching, and other enterprise networking components<br>• Support conference room systems, telecommunications tools, and audiovisual equipment to help maintain smooth business operations<br>• Contribute to IT projects by assisting with rollouts, upgrades, migration-related tasks, documentation updates, and asset tracking
- 2026-10-28T19:08:45Z
- White Plains, NY
- onsite
- Permanent / Full Time
- 60000.00 - 70000.00 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites.<br><br>Responsibilities:<br>• Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment.<br>• Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access.<br>• Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate.<br>• Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems.<br>• Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting.<br>• Respond to service requests in a timely manner and communicate clearly with users throughout the support process.<br>• Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support.<br>• Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
- 2026-11-13T18:08:44Z
- San Luis Obispo, CA
- onsite
- Temporary / Contract
- 25.34 - 29.34 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in San Luis Obispo, California. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive service in a water industry environment. The role focuses on maintaining smooth desktop operations, supporting Microsoft Windows systems, and ensuring employees receive timely assistance with technical concerns.<br><br>Responsibilities:<br>• Respond to service desk requests and provide timely support for desktop, laptop, and peripheral issues.<br>• Troubleshoot problems related to Microsoft Windows environments, including Windows 10, and restore normal system functionality.<br>• Assist users with account access, password support, and directory-related requests within Active Directory.<br>• Diagnose basic hardware and software issues, identify root causes, and apply effective solutions or escalate when needed.<br>• Install, configure, and maintain end-user devices and standard workplace applications.<br>• Document incidents, resolutions, and follow-up actions clearly within the ticketing system.<br>• Support daily IT operations by monitoring recurring issues and helping improve the overall end-user support experience.
- 2026-11-12T17:58:44Z
- Chandler, AZ
- onsite
- Temporary / Contract
- 28.50 - 33.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Chandler, Arizona. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, supporting Windows-based environments, and delivering responsive customer service. The role focuses on maintaining productivity by resolving hardware, software, and access-related concerns in a timely and detail-oriented manner.<br><br>Responsibilities:<br>• Provide frontline technical support for desktop, laptop, and basic peripheral issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems.<br>• Manage user account access and permissions through Active Directory while maintaining accuracy and security.<br>• Respond to, document, and update service desk tickets to ensure timely issue tracking and resolution.<br>• Troubleshoot common software, connectivity, and system performance concerns using established support procedures.<br>• Escalate complex incidents when needed and coordinate with other technical teams to drive resolution.<br>• Assist with workstation setup, configuration, and routine support to maintain operational readiness.
- 2026-11-09T20:08:44Z
- Saint Louis, MO
- onsite
- Temporary to Hire
- 20.00 - 25.00 USD / Hourly
- We are looking for a dependable Help Desk/Desktop Support Analyst to join a manufacturing organization in Saint Louis, Missouri. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, supporting end users, and delivering a high level of customer service in a hands-on environment. The person in this role will assist with day-to-day desktop support, device setup, account access, and user onboarding while helping employees stay productive across common business technologies.<br><br>Responsibilities:<br>• Deliver technical assistance to employees through both desk-side and remote support for a wide range of hardware, software, and access-related issues.<br>• Investigate and resolve incidents involving desktops, laptops, mobile devices, printers, and other workplace technology equipment.<br>• Set up, configure, and maintain Windows and macOS systems along with essential business applications such as Microsoft 365.<br>• Support users with connectivity challenges, including wireless access and basic network-related troubleshooting.<br>• Prepare and deploy new computers by imaging devices, installing required software, and confirming proper system configuration.<br>• Administer user accounts and access permissions in directory services and other internal platforms as needed.<br>• Record support requests, troubleshooting steps, and final resolutions accurately within the service desk ticketing system.<br>• Keep the technical support area organized and monitor equipment inventory to help ensure devices and accessories are properly tracked.<br>• Guide employees on everyday technology best practices, including safe computing habits and general security awareness.<br>• Assist with new employee technology setup and orientation, including workstation readiness and initial IT support needs.
- 2026-10-22T12:43:43Z
- Tucson, AZ
- onsite
- Temporary / Contract
- 28.00 - 35.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment in Tucson, Arizona. This Long-term Contract position focuses on resolving desktop and account-related issues, maintaining reliable Windows-based systems, and delivering timely assistance through a structured support process. The ideal candidate is practical, service-oriented, and comfortable handling everyday technical problems with professionalism and efficiency.<br><br>Responsibilities:<br>• Provide first-line and desktop support for hardware, software, and access-related issues affecting end users.<br>• Investigate and resolve problems involving Microsoft Windows environments, including Windows 10 workstations and standard desktop applications.<br>• Manage user account support tasks within Active Directory, such as access updates, password assistance, and basic account maintenance.<br>• Receive, document, prioritize, and close service desk tickets while keeping support records accurate and up to date.<br>• Perform routine troubleshooting to identify root causes and restore user productivity with minimal disruption.<br>• Escalate more complex technical issues when needed and coordinate with internal support teams to ensure resolution.<br>• Set up, maintain, and support desktop and laptop systems to meet operational and business needs.<br>• Communicate clearly with employees regarding issue status, expected resolution timing, and recommended next steps.
- 2026-10-27T22:28:44Z
- Waterville, ME
- onsite
- Temporary to Hire
- 23.75 - 27.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support employees and maintain reliable day-to-day technology operations in Waterville, Maine. This contract position has the potential to become permanent and is ideal for someone who enjoys resolving technical issues, assisting end users, and contributing to device and software initiatives in a fast-paced environment. The role focuses on hands-on support across desktop systems, mobile devices, Microsoft 365 tools, and core endpoint services while delivering a strong customer experience.<br><br>Responsibilities:<br>• Provide frontline technical assistance for hardware, software, and user access issues across desktops, laptops, and mobile devices.<br>• Diagnose and resolve Windows-based support requests, ensuring timely updates and clear communication through the service desk ticketing process.<br>• Administer routine support tasks within Active Directory, including account access, password support, and user-related troubleshooting.<br>• Support Microsoft 365 applications and services by assisting users with functionality, connectivity, and productivity issues.<br>• Help manage endpoint devices through unified endpoint management tools, including configuration, updates, and compliance-related activities.<br>• Assist with software rollouts, patch implementation, and device replacement activities throughout the technology lifecycle.<br>• Prepare, deploy, and maintain end-user equipment to ensure staff have properly configured and functional systems.<br>• Contribute to IT projects and technical deployments by coordinating setup tasks, testing, and end-user readiness support.
- 2026-11-06T14:08:48Z
- Houston, TX
- onsite
- Temporary / Contract
- 38.00 - 44.00 USD / Hourly
- We are looking for a dependable Help Desk/Desktop Support Analyst to provide hands-on technical support for an asset management environment in Houston, Texas. This Long-term Contract opportunity is ideal for someone who is comfortable working independently on site and delivering responsive service to approximately 52 end users in a fast-paced trade floor setting. The role focuses on resolving day-to-day technology issues, maintaining a stable desktop environment, and ensuring users receive timely assistance across core Microsoft platforms.<br><br>Responsibilities:<br>• Provide on-site desktop and help desk support for employees, addressing hardware, software, and access-related issues in a timely manner.<br>• Serve as the primary IT contact at the Houston, Texas office, delivering daily technical assistance with minimal supervision.<br>• Troubleshoot Windows-based devices and user issues involving Microsoft 365 applications, workstation performance, and connectivity problems.<br>• Manage user accounts, permissions, and routine support tasks within Active Directory and Intune.<br>• Respond to, track, and update service desk tickets to ensure accurate documentation and efficient issue resolution.<br>• Support the technology needs of a trade floor environment, prioritizing incidents appropriately to reduce disruption to business operations.<br>• Perform basic system and device troubleshooting, including diagnosing end-user problems and coordinating follow-up actions when needed.
- 2026-11-11T17:18:45Z
- South Portland, ME
- onsite
- Temporary to Hire
- 23.75 - 27.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support for a manufacturing environment in South Portland, Maine. This contract opportunity with potential for a permanent role is suited for someone who enjoys solving day-to-day user issues, preparing devices for deployment, and helping maintain a reliable and secure desktop environment. The position will work closely with internal IT staff to keep end users productive while supporting operational technology needs across the business.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and related software used by employees.<br>• Investigate and close service desk tickets efficiently, ensuring users receive clear updates and timely resolution to support requests.<br>• Perform operating system upgrades to Windows 11 and assist with workstation migration activities as needed.<br>• Prepare equipment for end users by imaging, configuring, testing, and deploying computers and mobile hardware.<br>• Support remediation work tied to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams.<br>• Contribute to software compliance efforts by reviewing license usage, helping remove unused applications, and supporting audit readiness.<br>• Record completed work, technical findings, and device details accurately while keeping inventory information up to date.<br>• Partner with colleagues on improving desktop support practices, streamlining issue resolution, and enhancing the overall user experience.
- 2026-11-06T15:38:43Z
- Jacksonville, FL
- onsite
- Permanent / Full Time
- 45000.00 - 50000.00 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide responsive front-line technical assistance for users in Jacksonville, Florida. In this role, you will address everyday technology issues, support account access needs, and ensure incidents are accurately tracked through resolution. This position is ideal for someone who combines practical troubleshooting ability with strong communication and a service-focused approach.<br><br>Responsibilities:<br>• Deliver first-contact support for workstations, laptops, mobile devices, printers, and commonly used business applications.<br>• Investigate and resolve routine technical issues such as password changes, sign-in failures, software setup requests, and basic network connectivity problems.<br>• Record incident details, troubleshooting steps, and final outcomes clearly within the service management platform.<br>• Route complex or unresolved problems to advanced support teams while providing complete documentation for efficient follow-up.<br>• Support new user setup activities, including account provisioning and access-related requests.<br>• Provide detail-oriented, courteous assistance that promotes a positive support experience for internal or external users.<br>• Adhere to established IT operating procedures, service expectations, and information security guidelines.
- 2026-11-03T13:38:43Z
- Draper, UT
- onsite
- Permanent / Full Time
- 65000.00 - 70000.00 USD / Yearly
- We are looking for a Senior Help Desk/Desktop Support Analyst to deliver dependable technical support for employees across a dynamic organization in Draper, Utah. This position is well suited to someone who enjoys resolving user issues, communicating clearly, and improving day-to-day technology experiences. The ideal candidate brings strong desktop support knowledge, a service-oriented approach, and the ability to manage incidents efficiently while contributing to a stable and productive IT environment.<br><br>Responsibilities:<br>• Manage support incidents and service requests from initial intake through final resolution, ensuring accurate tracking and timely follow-up.<br>• Provide end users with clear status updates, practical guidance, and attentive assistance throughout the troubleshooting process.<br>• Prioritize and escalate complex technical issues when needed to maintain service expectations and meet established response targets.<br>• Support user accounts, permissions, and endpoint access within Active Directory, Group Policy, desktop systems, and Citrix-based environments.<br>• Troubleshoot Windows workstations, core Microsoft technologies, and common connectivity problems to restore business operations quickly.<br>• Maintain support documentation, knowledge resources, and process notes to improve consistency and reduce repeat issues.<br>• Identify recurring technical problems and recommend improvements that enhance reliability and the overall user experience.<br>• Assist with infrastructure or support-related projects as assigned, including technical rollouts, upgrades, and operational initiatives.
- 2026-11-02T20:38:42Z
- Evanston, IL
- onsite
- Temporary / Contract
- 19.00 - 22.00 USD / Hourly
- We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a non-profit organization in Evanston, Illinois on a Contract basis. This role supports end users with day-to-day technical issues across desktop systems, productivity tools, and account access while delivering responsive and attentive service. The ideal candidate is comfortable resolving frontline support requests, documenting solutions clearly, and partnering with internal IT staff when more advanced issues require escalation.<br><br>Responsibilities:<br>• Deliver first-line technical assistance to users by responding to service requests and resolving common hardware, software, and access-related issues.<br>• Diagnose and address problems involving Windows 10 and Windows 11, Microsoft 365, Outlook, Teams, and other Office applications.<br>• Administer user accounts in Active Directory, including setting up new profiles, resetting passwords, and updating access permissions.<br>• Prepare, install, and support end-user technology such as desktop computers, laptops, printers, and mobile devices.<br>• Support employee onboarding and offboarding by coordinating device readiness, account provisioning, and equipment collection.<br>• Record support activity, troubleshooting steps, and final resolutions accurately within the ticket management system.<br>• Route more complex or higher-level technical concerns to senior IT team members when additional expertise is needed.<br>• Provide attentive customer service while managing assigned tickets within established response and resolution expectations.
- 2026-11-09T16:33:48Z
- Sandy, UT
- onsite
- Permanent / Full Time
- 54000.00 - 62000.00 USD / Yearly
- <p>We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.</p><p>• Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.</p><p>• Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.</p><p>• Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.</p><p>• Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.</p><p>• Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.</p><p>• Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.</p><p>• Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.</p><p>• Track hardware assets and maintain accurate inventory information for deployed and retired equipment.</p>
- 2026-10-22T22:28:47Z
- Bridgewater, NJ
- onsite
- Temporary / Contract
- 39.59 - 45.84 USD / Hourly
- <p>We are looking for a Executive Support Analyst to provide hands-on technical support for end users (VIP, C-Suite, Executives) in Bridgewater, New Jersey. This Contract position is ideal for someone who can resolve day-to-day desktop and system issues efficiently while delivering dependable service in a healthcare-related environment. The role focuses on troubleshooting Microsoft Windows platforms, supporting user access, and managing incoming service requests with professionalism and urgency.</p><p><br></p><p>Responsibilities:</p><p>• White-Glove, VIP , Executive Support is a must. It must be your dedicated job, not something done from time to time.</p><p>• Diagnose and resolve problems involving Microsoft Windows and Windows 10 systems in a timely manner.</p><p>• Manage service desk ticket queues, document issue details, and track requests through completion.</p><p>• Support user account access and permissions by performing routine Active Directory tasks.</p><p>Experience with Intune MDM is essential</p><p>• Troubleshoot common technical incidents, identify root causes, and escalate more complex issues when needed.</p><p>• Install, configure, and maintain desktop devices and related software to ensure reliable performance.</p><p>• Communicate clearly with employees regarding issue status, next steps, and expected resolution timelines.</p>
- 2026-10-29T18:43:48Z
- Winters, CA
- onsite
- Temporary / Contract
- 23.00 - 25.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team.<br><br>Responsibilities:<br>• Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues.<br>• Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion.<br>• Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge.<br>• Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users.<br>• Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments.<br>• Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily.<br>• Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work.<br>• Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware.<br>• Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.
- 2026-10-22T22:28:47Z
- Ann Arbor, MI
- onsite
- Temporary / Contract
- 31.35 - 36.30 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a Long-term Contract assignment in Ann Arbor, Michigan. This position will act as a key point of contact for day-to-day IT support while handling more complex desktop, cloud, network, and operational technology issues. The role is well suited for someone who enjoys improving support processes, maintaining reliable service delivery, and assisting users in a fast-paced manufacturing environment.<br><br>Responsibilities:<br>• Lead daily service desk activities by monitoring ticket flow, prioritizing issues, coordinating escalations, and preparing regular operational updates.<br>• Maintain and enhance the ticketing environment by refining workflows, updating request forms, improving automation, and strengthening reporting capabilities.<br>• Resolve advanced end-user issues involving Windows systems, Microsoft 365 applications, identity management, endpoint configuration, and device provisioning tools.<br>• Provide technical assistance for production-related technology, including manufacturing workstations, barcode equipment, scanners, floor terminals, and employee timekeeping devices.<br>• Administer user lifecycle tasks such as account setup, access changes, separation processing, permissions management, and endpoint protection support.<br>• Assist with network and connectivity support across firewalls, switching, wireless access, secure remote access, and web filtering tools.<br>• Develop and maintain clear technical procedures, support articles, and asset tracking practices to improve consistency and knowledge sharing.<br>• Partner with internal stakeholders and external service providers to strengthen support operations and raise overall service quality.
- 2026-11-05T14:58:40Z