<p>We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.</p><p>• Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.</p><p>• Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.</p><p>• Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.</p><p>• Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.</p><p>• Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.</p><p>• Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.</p><p>• Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.</p><p>• Track hardware assets and maintain accurate inventory information for deployed and retired equipment.</p>

• At least 2 years of experience in desktop support, help desk operations, or a similar IT support role.<br>• Working knowledge of Windows 10 and Microsoft desktop environments, including troubleshooting common hardware and software issues.<br>• Familiarity with Microsoft 365, Active Directory, service desk ticket management, and basic asset inventory practices.<br>• Understanding of foundational networking concepts with the ability to identify and resolve connectivity-related problems.<br>• Strong written and verbal communication skills with the ability to document processes and explain technical issues clearly.<br>• CompTIA A+ certification, related technical training, or equivalent practical experience.<br>• Valid driver’s license and willingness to travel seasonally to support multiple sites.<br>• Ability to lift and move IT equipment up to approximately 40 pounds and work in classrooms, offices, wiring closets, and equipment rooms.

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