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328 results for Desktop Support Analyst in Secondary
- San Francisco, CA
- onsite
- Temporary / Contract
- 35.00 - 40.00 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide onsite hands-on technical assistance for our client located in San Francisco, California. This long-term contract position offers the opportunity to support a dynamic onsite environment by resolving day-to-day hardware, software, and access issues across multiple operating systems. The role is well suited for someone who enjoys direct end-user interaction, stays organized in a fast-moving setting, and contributes to reliable IT support operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level desktop support for users working on Windows, macOS, and Linux systems, with most requests centered on Windows and macOS platforms.</p><p>• Monitor and address incoming issues through the service desk queue, team messaging channels, and in-person support requests to keep employees productive.</p><p>• Manage daily ticket activity efficiently while helping reduce open support volume and maintain steady response times.</p><p>• Prepare, image, configure, and deploy laptops and workstations for new and existing employees.</p><p>• Coordinate technical onboarding and offboarding tasks, including equipment setup, access changes, and recovery of assigned devices.</p><p>• Create and maintain user accounts while assisting with password, permission, and account access issues.</p><p>• Use established support documentation consistently and help improve internal knowledge resources and process guides.</p><p>• Partner with the IT team on automation efforts and streamlined device deployment methods to improve support delivery.</p><p>• Maintain clear records, organized workflows, and dependable support practices while building strong working relationships across the organization.</p>
- 2026-11-11T17:54:06Z
- Cary, IL
- onsite
- Temporary to Hire
- 25.65 - 29.08 USD / Hourly
- <p>We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.</p><p>• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.</p><p>• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.</p><p>• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.</p><p>• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.</p><p>• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.</p><p>• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.</p><p>• Assist with user and device administration within Active Directory and work within established enterprise IT standards.</p><p>• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner</p>
- 2026-11-04T15:04:01Z
- Houston, TX
- onsite
- Temporary / Contract
- 33.25 - 38.50 USD / Hourly
- We are looking for a Desktop Support Analyst to provide advanced onsite technical support for a manufacturing environment in Houston, Texas. This Long-term Contract position is ideal for a hands-on detail-oriented individual who can manage desktop infrastructure, support endpoint operations, and contribute to a high-performing, service-focused team. The role offers consistent weekday onsite work and requires someone who is experienced, dependable, and comfortable handling a steady flow of technical requests and device-related projects.<br><br>Responsibilities:<br>• Deliver Tier 2 desktop support for end users by troubleshooting hardware, software, and operating system issues in a timely manner.<br>• Administer Microsoft SCCM to deploy applications, distribute patches, and maintain endpoint configuration standards across the environment.<br>• Support Windows Server and Active Directory-related tasks that impact user access, device performance, and overall desktop operations.<br>• Create and maintain automation scripts to streamline recurring support activities and improve consistency in system configuration.<br>• Package, test, and release software updates while ensuring successful installation and minimal disruption to users.<br>• Track and manage IT assets, including device inventory, status updates, and lifecycle-related documentation.<br>• Monitor endpoint health and assist with analytics-driven improvements to strengthen device management and user support outcomes.<br>• Collaborate closely with a lean IT team, maintaining a detail-oriented approach and adapting to changing support priorities as workload demands increase.
- 2026-11-10T15:34:05Z
- Ripon, WI
- onsite
- Temporary / Contract
- 25.00 - 28.00 USD / Hourly
- <p>We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States.</p><p>The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly.</p><p>Key Responsibilities</p><ul><li>Provide Level 1 and basic Level 2 technical support to remote and onsite employees.</li><li>Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.</li><li>Deploy, configure, image, and replace computers and other end-user devices.</li><li>Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.</li><li>Respond to approximately 10–20 support tickets per day, depending on volume.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system.</li><li>Prioritize incoming requests and escalate complex issues to the appropriate IT team member.</li><li>Deliver professional, responsive customer service to employees with varying levels of technical expertise.</li><li>Assist with device installations, software setup, hardware replacements, and general end-user technology needs.</li></ul><p>Work Environment</p><ul><li><strong>Location:</strong> Onsite in Ripon, Wisconsin</li><li><strong>Duration:</strong> 4-month contract</li><li><strong>Support Mix:</strong> Approximately 80% remote support and 20% deskside support</li><li><strong>Environment:</strong> Approximately 1,200 employees supported nationally, including roughly 800 in Ripon</li><li><strong>Daily Volume:</strong> Typically 10–20 support tickets, depending on business needs</li></ul><p>This is an excellent opportunity for a hands-on IT support professional who enjoys variety, working directly with end users, and making an immediate impact by keeping employees productive and technology running smoothly.</p>
- 2026-10-26T17:58:43Z
- Dallas, TX
- onsite
- Temporary / Contract
- 26.00 - 30.00 USD / Hourly
- <p>This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DALLAS, TX</strong></p><p><strong>DURATION: 4 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $26 - $30/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.</li><li>Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.</li><li>Document, track, and resolve service requests using IT ticketing and change management processes.</li><li>Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.</li></ul>
- 2026-11-05T21:38:41Z
- Nashville, TN
- remote
- Temporary / Contract
- 24.00 - 28.00 USD / Hourly
- <p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
- 2026-11-03T16:13:37Z
- Madison, WI
- onsite
- Temporary to Hire
- 38.00 - 44.00 USD / Hourly
- We are looking for a Desktop Support Analyst to join a team in Madison, Wisconsin in a contract-to-permanent capacity. This position is ideal for a highly hands-on, detail-oriented individual who enjoys validating hardware and software performance, partnering with product and support stakeholders, and turning technical findings into clear recommendations. The role centers on evaluating connected devices and workstation technologies, with a strong emphasis on testing, troubleshooting, and documenting results in a fast-paced environment.<br><br>Responsibilities:<br>• Conduct extensive hands-on testing and validation of desktop hardware, peripherals, and integrated technology solutions to confirm performance, reliability, and compatibility.<br>• Partner closely with product and support teams to investigate technical issues, share findings, and help improve end-user device experiences.<br>• Assess a wide range of equipment, including Bluetooth and BTLE devices, mobile hardware, tablets, scanning tools, scales, indicators, and other connectivity-related technologies.<br>• Research emerging hardware options and compare vendor solutions to support informed recommendations for device selection and deployment.<br>• Install, configure, image, and troubleshoot Windows 10 workstations and related desktop equipment in accordance with operational needs.<br>• Validate hardware and software integrations involving RFID-enabled tools, embedded devices, and other digital hardware components.<br>• Create detailed documentation covering test procedures, outcomes, technical observations, and recommended next steps for stakeholders.<br>• Support investigation and resolution of hardware issues by analyzing device behavior, connectivity performance, and configuration settings across multiple platforms.<br>• Contribute technical insight on specialized equipment used in AgTech environments, including evaluation of device interoperability and field readiness.
- 2026-10-27T16:18:45Z
- Winthrop, MN
- onsite
- Temporary to Hire
- 28.50 - 33.00 USD / Hourly
- <p>We are looking for a Desktop Support Analyst. This position supports both office and plant users by resolving technical issues, maintaining end-user devices, and helping keep daily operations running smoothly. The ideal candidate brings hands-on desktop support experience, a strong service mindset, and the ability to troubleshoot effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance for employees in corporate and manufacturing settings, addressing hardware, software, and device-related issues with minimal oversight.</p><p>• Manage incoming incidents and service requests through the ticketing platform, ensuring accurate documentation, timely follow-up, and clear resolution updates.</p><p>• Analyze repeated support problems, determine underlying causes, and recommend durable corrective actions to reduce future disruptions.</p><p>• Set up, configure, deploy, and maintain desktops, laptops, and other endpoint equipment used across the business.</p><p>• Deliver attentive support to users by communicating clearly, setting expectations, and resolving issues with a customer-focused approach.</p><p>• Perform routine IT upkeep activities while adhering to established standards, security practices, and operational procedures.</p><p>• Contribute to planning and tracking support-related expenses and assist with budget-oriented administrative tasks as needed.</p><p>• Travel domestically on a limited basis, up to 10%, to provide technical support when business needs require onsite assistance.</p>
- 2026-11-05T11:33:41Z
- Philadelphia, PA
- onsite
- Temporary / Contract
- - USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders.<br><br>Responsibilities:<br>• Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment.<br>• Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed.<br>• Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices.<br>• Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs.<br>• Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency.<br>• Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users.<br>• Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current.<br>• Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.
- 2026-10-15T15:33:45Z
- Madison, WI
- onsite
- Temporary / Contract
- 25.00 - 30.00 USD / Hourly
- <p>We are seeking a customer-focused Desktop Support Technician to join a collaborative IT team supporting a mid-to-large-sized enterprise environment. This individual will provide hands-on technical support to approximately 1,000 end users, troubleshoot desktop and hardware issues, manage service requests, and assist with ongoing technology initiatives.</p><p>The ideal candidate has at least 3 years of desktop support experience in a mid-to-large environment, strong documentation skills, and a genuine passion for helping end users. This role is well suited for someone who is team-oriented, adaptable, and comfortable balancing daily ticket volume with project-based work.</p><p>Responsibilities</p><ul><li>Provide Tier 1/2 desktop and end-user support across a diverse enterprise environment.</li><li>Troubleshoot hardware, software, Windows operating system, printer, and connectivity issues.</li><li>Manage and resolve incidents and service requests through a ticketing system, including ServiceNow.</li><li>Maintain accurate ticket documentation and contribute to knowledge sharing and support procedures.</li><li>Support Microsoft Intune or SCCM for device management, deployments, group assignments, and testing.</li><li>Assist with Windows 11 upgrades for manufacturing workstations and end-user computers.</li><li>Support printer replacements and other hardware refresh initiatives throughout the manufacturing environment.</li><li>Participate in the daily ticket and phone support queues, collaborating with team members to meet service expectations.</li><li>Provide hands-on support across the campus, building relationships with end users and understanding the business environment.</li><li>Assist with additional IT projects and operational needs as they arise.</li></ul><p><br></p>
- 2026-11-11T20:28:45Z
- Cambridge, MA
- onsite
- Temporary / Contract
- 39.59 - 45.84 USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on technical assistance for a dynamic health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both on-site and remote employees, helping keep end-user technology reliable, secure, and productive across multiple locations. The role is ideal for someone who enjoys direct user interaction, practical troubleshooting, and delivering responsive support across a broad range of desktop and collaboration tools.<br><br>Responsibilities:<br>• Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, and related hardware for employees working on-site and remotely.<br>• Diagnose and resolve operating system, application, and device issues across Windows environments, with occasional support for Mac systems.<br>• Manage user access tasks such as password resets, account unlocks, and directory-based support within Active Directory, Entra ID, and Okta.<br>• Provide walk-up assistance through an IT kiosk model, offering timely help for day-to-day technical questions and urgent user issues.<br>• Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, and Zoom, to maintain effective end-user communication.<br>• Track, update, and resolve incidents and service requests through ServiceNow while maintaining accurate documentation and status visibility.<br>• Handle a mix of Level 1 through Level 2.5 support requests, escalating complex issues appropriately and following through to resolution.<br>• Contribute to endpoint management initiatives, including Windows 11 rollout activities, Intune adoption, and patch management improvements using ManageEngine.<br>• Assist a large user population spread across multiple Cambridge buildings as well as remote staff in other locations.<br>• Work closely with service desk peers and local team leads to maintain consistent support coverage and a strong customer service experience.
- 2026-11-03T16:33:43Z
- Stevens Point, WI
- onsite
- Temporary to Hire
- 30.45 - 35.26 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing facility in Stevens Point, Wisconsin. This contract position with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, supporting onsite infrastructure, and working closely with plant operations in a fast-paced paper and packaging environment. The role requires strong troubleshooting ability across desktops, printers, scanners, Microsoft technologies, and core networking components, along with the flexibility to support onsite needs five days per week.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support for desktop systems, workstations, and end-user hardware within the plant environment.</p><p>• Diagnose and resolve issues involving Windows 10 devices, software deployment, application removal, and general workstation performance.</p><p>• Support printer operations by identifying and correcting problems related to HP printers, print drivers, and print connectivity.</p><p>• Assist with network-related troubleshooting by following established guidance, testing connectivity, and helping identify the source of communication failures.</p><p>• Provide user and device support within Active Directory and Microsoft 365, including access-related issues and basic account administration.</p><p>• Participate in device imaging and deployment efforts, including Autopilot rollouts and workstation setup for new or replacement equipment.</p><p>• Work with basic switching and Cisco network components to support installation activities and onsite troubleshooting needs.</p><p>• Maintain and troubleshoot barcode and handheld scanning equipment, including Zebra scanners used in plant operations.</p><p>• Serve as the onsite point of execution for broader infrastructure teams by carrying out technical instructions accurately and reporting findings clearly.</p>
- 2026-10-29T15:33:44Z
- Altadena, CA
- onsite
- Temporary / Contract
- 25.34 - 29.34 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver onsite technical assistance for a healthcare organization in Altadena, California. This Contract position will provide short-term leave coverage for approximately 4-6 weeks while supporting daily technology needs across multiple clinic locations. The role is focused on maintaining dependable end-user computing, resolving technical issues quickly, and helping staff stay productive in a fast-paced care environment.<br><br>Responsibilities:<br>• Deliver in-person desktop and help desk support for employees across several clinic sites, with the majority of time spent at the main Altadena, California location.<br>• Diagnose and resolve problems involving computers, software applications, printers, peripherals, login access, and basic network connectivity.<br>• Set up, configure, and deploy workstations and related equipment for new and existing staff members.<br>• Track, prioritize, and close service desk requests to reduce disruption and maintain smooth day-to-day operations.<br>• Verify that endpoint devices remain connected and functional across all supported locations.<br>• Assist with onboarding activities, technology moves, and equipment preparation for clinic expansion or new site readiness.<br>• Work closely with internal IT contacts and local staff to provide responsive support and a strong customer service experience.<br>• Travel between assigned healthcare sites as needed to address issues that require hands-on technical assistance.
- 2026-11-13T19:23:45Z
- Philadelphia, PA
- remote
- Temporary / Contract
- - USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining smooth desktop operations. The position focuses on hands-on troubleshooting, user account support, and timely response to service requests across Microsoft-based systems.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by end users<br>• Diagnose and resolve common hardware, software, and operating system problems with a focus on efficient service restoration<br>• Manage user account tasks within Active Directory, including access support and routine account maintenance<br>• Respond to and track service desk tickets, ensuring updates are documented clearly and issues are closed in a timely manner<br>• Install, configure, and support Microsoft Windows 10 environments across employee workstations<br>• Escalate more complex incidents when needed while maintaining communication with users throughout the support process
- 2026-11-10T19:58:46Z
- Spartanburg, SC
- onsite
- Temporary / Contract
- 29.00 - 33.00 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations in Spartanburg, South Carolina. This is a Contract position focused on delivering responsive desktop and end-user support, resolving common Windows-related issues, and helping employees stay productive. The ideal candidate is comfortable working with service requests, user account administration, and hands-on troubleshooting across Microsoft-based systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day desktop and help desk support by diagnosing and resolving hardware, software, and operating system issues for end users.</p><p>• Manage incoming service desk tickets, prioritize requests appropriately, and deliver timely updates through to resolution.</p><p>• Support Microsoft Windows environments, including Windows 11 devices, with setup, maintenance, and issue remediation.</p><p>• Administer user accounts and access permissions within Active Directory, including account updates and password assistance.</p><p>• Investigate basic technical problems, identify root causes, and apply practical fixes that minimize user downtime.</p><p>• Assist with application support, including troubleshooting issues related to Microsoft Dynamics 365 Business Central when needed.</p><p>• Prepare and deploy workstations, install required software, and ensure devices are configured according to support standards.</p>
- 2026-11-11T21:38:48Z
- Chandler, AZ
- onsite
- Permanent / Full Time
- 48000.00 - 50000.00 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.<br><br>Responsibilities:<br>• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office<br>• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications<br>• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through<br>• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory<br>• Set up, configure, and maintain desktop and laptop equipment for employees and new hires<br>• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible<br>• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
- 2026-10-21T12:53:47Z
- Philadelphia, PA
- remote
- Temporary / Contract
- - USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technical operations for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving user issues, maintaining stable desktop performance, and delivering responsive support across Microsoft-based systems. The role focuses on hands-on troubleshooting, account support, and timely ticket resolution while helping employees stay productive.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users<br>• Diagnose hardware, software, and basic network problems and implement practical solutions in a timely manner<br>• Manage service desk requests from intake through closure, ensuring accurate updates and clear communication with users<br>• Support user account administration tasks in Active Directory, including access changes and routine maintenance<br>• Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications<br>• Escalate more complex incidents when needed and collaborate with other support teams to restore service efficiently<br>• Document troubleshooting steps, resolutions, and recurring issues to improve support consistency and knowledge sharing
- 2026-11-10T19:58:46Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 75000.00 - 85000.00 USD / Yearly
- We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
- 2026-10-19T14:13:45Z
- White Plains, NY
- onsite
- Temporary / Contract
- 31.32 - 36.27 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a fast-moving onsite IT team in White Plains, New York. This Contract position will focus on delivering advanced technical support across desktop systems, user accounts, endpoint devices, and core infrastructure services. The ideal candidate brings strong troubleshooting ability, a customer-first mindset, and the flexibility to manage both daily support needs and broader technology initiatives.<br><br>Responsibilities:<br>• Resolve complex technical issues affecting workstations, software, user access, and connected devices while serving as an escalation point for end-user support<br>• Provide hands-on support for Windows desktops, laptops, printers, mobile hardware, and other office technology used across the organization<br>• Administer account provisioning, permissions, and authentication tasks within directory services and related identity management platforms<br>• Support Microsoft 365 applications and services, including collaboration, productivity, and messaging tools used by employees<br>• Prepare, configure, deploy, and maintain endpoint devices through device management platforms and established support standards<br>• Perform imaging, software installation, patching, hardware replacements, and lifecycle refresh activities for user systems<br>• Assist with server support, hybrid environment administration, and troubleshooting across cloud-connected infrastructure<br>• Investigate and resolve network and remote connectivity issues involving VPN access, wireless service, switching, and other enterprise networking components<br>• Support conference room systems, telecommunications tools, and audiovisual equipment to help maintain smooth business operations<br>• Contribute to IT projects by assisting with rollouts, upgrades, migration-related tasks, documentation updates, and asset tracking
- 2026-10-28T19:08:45Z
- the Woodlands, TX
- onsite
- Temporary / Contract
- 23.75 - 27.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in The Woodlands, Texas. This Long-term Contract opportunity is ideal for someone who enjoys resolving everyday hardware, software, and access issues while delivering responsive customer service. The role supports a fast-paced environment within the energy and natural resources sector and offers the chance to broaden technical skills through hands-on service desk work.<br><br>Responsibilities:<br>• Respond to incoming support requests and document issues thoroughly within the ticketing system.<br>• Diagnose and resolve common desktop, laptop, operating system, and application problems for internal users.<br>• Assist employees with account access, password support, and directory-related requests in Active Directory.<br>• Provide day-to-day support for Microsoft Windows environments, including Windows 10 devices and standard workstation configurations.<br>• Escalate more complex incidents when needed while maintaining clear communication on status and next steps.<br>• Set up, deploy, and support end-user equipment to ensure reliable performance in the workplace.<br>• Track recurring technical issues and share observations that help improve service desk efficiency and user experience.
- 2026-11-11T14:58:17Z
- Itasca, IL
- onsite
- Temporary to Hire
- 20.00 - 24.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Itasca, Illinois in a contract capacity with the potential to become permanent. This onsite position offers the opportunity to build a strong understanding of day-to-day IT operations while supporting employees with desktop, hardware, and connectivity needs. The role is well suited for someone who combines a service-focused approach with solid technical fundamentals and a strong ability to stay organized in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and configure computers for deployment, including imaging devices, completing workstation setup, and confirming equipment is ready for end users.<br>• Maintain accurate inventory records by tracking hardware assignments, updates, and asset status throughout the support lifecycle.<br>• Provide frontline technical assistance for employees by diagnosing and resolving issues related to Windows systems, passwords, peripherals, and general desktop functionality.<br>• Support users working within Microsoft 365 by addressing access concerns, account issues, and common productivity tool problems.<br>• Assist with Active Directory tasks such as user account support, password resets, and basic permissions-related troubleshooting.<br>• Investigate and resolve service desk tickets in a timely manner while keeping users informed and documenting solutions clearly.<br>• Troubleshoot hardware, software, and network connectivity problems to minimize downtime and restore normal operations quickly.<br>• Transition from deployment-focused work into broader help desk support after gaining familiarity with internal IT processes and user needs.
- 2026-11-11T14:58:17Z
- White Plains, NY
- onsite
- Permanent / Full Time
- 60000.00 - 70000.00 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites.<br><br>Responsibilities:<br>• Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment.<br>• Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access.<br>• Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate.<br>• Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems.<br>• Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting.<br>• Respond to service requests in a timely manner and communicate clearly with users throughout the support process.<br>• Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support.<br>• Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
- 2026-11-13T18:08:44Z
- Houston, TX
- onsite
- Temporary / Contract
- 38.00 - 44.00 USD / Hourly
- We are looking for a dependable Help Desk/Desktop Support Analyst to provide hands-on technical support for an asset management environment in Houston, Texas. This Long-term Contract opportunity is ideal for someone who is comfortable working independently on site and delivering responsive service to approximately 52 end users in a fast-paced trade floor setting. The role focuses on resolving day-to-day technology issues, maintaining a stable desktop environment, and ensuring users receive timely assistance across core Microsoft platforms.<br><br>Responsibilities:<br>• Provide on-site desktop and help desk support for employees, addressing hardware, software, and access-related issues in a timely manner.<br>• Serve as the primary IT contact at the Houston, Texas office, delivering daily technical assistance with minimal supervision.<br>• Troubleshoot Windows-based devices and user issues involving Microsoft 365 applications, workstation performance, and connectivity problems.<br>• Manage user accounts, permissions, and routine support tasks within Active Directory and Intune.<br>• Respond to, track, and update service desk tickets to ensure accurate documentation and efficient issue resolution.<br>• Support the technology needs of a trade floor environment, prioritizing incidents appropriately to reduce disruption to business operations.<br>• Perform basic system and device troubleshooting, including diagnosing end-user problems and coordinating follow-up actions when needed.
- 2026-11-11T17:18:45Z
- Chandler, AZ
- onsite
- Temporary / Contract
- 28.50 - 33.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Chandler, Arizona. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, supporting Windows-based environments, and delivering responsive customer service. The role focuses on maintaining productivity by resolving hardware, software, and access-related concerns in a timely and detail-oriented manner.<br><br>Responsibilities:<br>• Provide frontline technical support for desktop, laptop, and basic peripheral issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems.<br>• Manage user account access and permissions through Active Directory while maintaining accuracy and security.<br>• Respond to, document, and update service desk tickets to ensure timely issue tracking and resolution.<br>• Troubleshoot common software, connectivity, and system performance concerns using established support procedures.<br>• Escalate complex incidents when needed and coordinate with other technical teams to drive resolution.<br>• Assist with workstation setup, configuration, and routine support to maintain operational readiness.
- 2026-11-09T20:08:44Z
- South Portland, ME
- onsite
- Temporary to Hire
- 23.75 - 27.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support for a manufacturing environment in South Portland, Maine. This contract opportunity with potential for a permanent role is suited for someone who enjoys solving day-to-day user issues, preparing devices for deployment, and helping maintain a reliable and secure desktop environment. The position will work closely with internal IT staff to keep end users productive while supporting operational technology needs across the business.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and related software used by employees.<br>• Investigate and close service desk tickets efficiently, ensuring users receive clear updates and timely resolution to support requests.<br>• Perform operating system upgrades to Windows 11 and assist with workstation migration activities as needed.<br>• Prepare equipment for end users by imaging, configuring, testing, and deploying computers and mobile hardware.<br>• Support remediation work tied to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams.<br>• Contribute to software compliance efforts by reviewing license usage, helping remove unused applications, and supporting audit readiness.<br>• Record completed work, technical findings, and device details accurately while keeping inventory information up to date.<br>• Partner with colleagues on improving desktop support practices, streamlining issue resolution, and enhancing the overall user experience.
- 2026-11-06T15:38:43Z