<p>We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States.</p><p>The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly.</p><p>Key Responsibilities</p><ul><li>Provide Level 1 and basic Level 2 technical support to remote and onsite employees.</li><li>Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.</li><li>Deploy, configure, image, and replace computers and other end-user devices.</li><li>Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.</li><li>Respond to approximately 10–20 support tickets per day, depending on volume.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system.</li><li>Prioritize incoming requests and escalate complex issues to the appropriate IT team member.</li><li>Deliver professional, responsive customer service to employees with varying levels of technical expertise.</li><li>Assist with device installations, software setup, hardware replacements, and general end-user technology needs.</li></ul><p>Work Environment</p><ul><li><strong>Location:</strong> Onsite in Ripon, Wisconsin</li><li><strong>Duration:</strong> 4-month contract</li><li><strong>Support Mix:</strong> Approximately 80% remote support and 20% deskside support</li><li><strong>Environment:</strong> Approximately 1,200 employees supported nationally, including roughly 800 in Ripon</li><li><strong>Daily Volume:</strong> Typically 10–20 support tickets, depending on business needs</li></ul><p>This is an excellent opportunity for a hands-on IT support professional who enjoys variety, working directly with end users, and making an immediate impact by keeping employees productive and technology running smoothly.</p>

<p>Required Qualifications</p><ul><li>2+ years of experience in IT help desk, desktop support, or end-user technical support.</li><li>Experience using a ticketing system such as Zendesk, including searching for solutions and documenting incidents. Familiarity with AI-assisted search tools is a plus.</li><li>Working knowledge of Microsoft 365 and common end-user applications.</li><li>Hands-on experience troubleshooting desktops, laptops, printers, and peripheral devices.</li><li>Experience with PC imaging, hardware replacements, device deployments, and workstation setup.</li><li>Strong customer service and communication skills, including the ability to work effectively with frustrated users.</li><li>Ability to work onsite in Ripon and spend a significant portion of the day supporting users throughout the facility, including manufacturing areas.</li><li>Strong organizational skills and the ability to manage competing priorities.</li></ul><p>Preferred Qualifications</p><ul><li>Associate degree in Information Technology, Computer Science, or a related field.</li><li>Experience supporting users in a manufacturing environment.</li><li>Familiarity with AI-enabled features within ticketing systems or knowledge bases.</li></ul><p><br></p>

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