We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.<br><br>Responsibilities:<br>• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office<br>• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications<br>• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through<br>• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory<br>• Set up, configure, and maintain desktop and laptop equipment for employees and new hires<br>• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible<br>• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing

• Prior experience in a desktop support, service desk, or help desk role providing end-user technical assistance<br>• Working knowledge of Microsoft Windows environments, including Windows 10 support and troubleshooting<br>• Familiarity with Active Directory for basic user account and access management tasks<br>• Ability to diagnose and resolve routine hardware, software, and connectivity problems<br>• Experience handling support tickets with strong attention to detail and timely communication<br>• Strong customer service skills with the ability to explain technical information clearly to non-technical users

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