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1 result for Communications Specialist in Schaumburg, IL
- Gurnee, IL
- remote
- Temporary / Contract
- 22.8 - 26.4 USD / Hourly
- <p>We are looking for a customer-focused Call Center Specialist to support inbound service operations. This Long-term Contract position is remote and ideal for someone who communicates clearly, stays organized in a fast-paced environment, and delivers dependable assistance to members and customers. The role involves handling high-volume calls, documenting interactions accurately, and using customer service tools to resolve questions related to coverage and support services.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls professionally and provide timely assistance for customer and member inquiries.</p><p>• Guide callers through questions related to health and medical insurance coverage, benefits, and general service needs.</p><p>• Record call details accurately in customer service systems and maintain complete interaction documentation.</p><p>• Resolve routine issues efficiently while escalating more complex concerns to the appropriate team when needed.</p><p>• Use office software and internal service platforms to track cases, update records, and support daily workflow.</p><p>• Deliver a positive customer experience by listening carefully, confirming needs, and communicating clear next steps.</p><p>• Meet performance expectations for call handling, accuracy, service quality, and responsiveness in an inbound call center setting.</p><p>• Support process updates and operational changes as needed, including adjustments to tools or workflows tied to service delivery.</p>
- 2026-10-12T00:00:00Z