We are looking for a detail-oriented Client Support, Return Mail Processor (Tier II) to join our team on a contract basis in West Henrietta, New York. This role involves managing return mail processes, ensuring accurate data entry, and maintaining strong client relations in accordance with company policies. As an on-site position, occasional overtime may be required.<br><br>Responsibilities:<br>• Process daily return mail by logging items into the system and preparing outgoing packages.<br>• Contact clients to confirm and update business addresses when necessary.<br>• Follow established guidelines to maintain positive client relationships and resolve issues in line with company policies.<br>• Utilize software systems such as Salesforce and Adobe Flex to perform necessary tasks.<br>• Conduct data entry with precision while prioritizing and organizing workloads effectively.<br>• Assist with additional data entry responsibilities as required.<br>• Ensure quality service standards are upheld in all tasks.<br>• Collaborate with team members or work independently to meet deadlines.<br>• Handle lifting tasks ranging from 10-20 pounds as needed.
We are looking for a detail-oriented and proactive Customer Service Representative-Funding (Tier II) to join our team in West Henrietta, New York. This role involves supporting accounts receivable processes, ensuring timely and accurate reporting, and delivering exceptional customer service. As part of a long-term contract position, you will play a key role in maintaining financial accuracy and fostering positive client relationships.<br><br>Responsibilities:<br>• Accurately enter data for invoiced purchases and prepare weekly accounts receivable packets, including reserve analysis.<br>• Monitor and analyze invoice activity to identify discrepancies or potential risks.<br>• Compile and share detailed reports with senior management, ensuring clarity and timeliness.<br>• Collaborate with customers and team members to meet satisfaction goals while adhering to company objectives.<br>• Manage and transmit accounting and payment reports, such as wires, aging reports, and subsidiary financial documents.<br>• Address customer inquiries promptly and professionally to maintain trust and satisfaction.<br>• Offer insights to management by analyzing client activity and providing feedback based on sound business principles.<br>• Ensure all tasks are completed in a timely, organized, and efficient manner to support company policies.<br>• Participate in occasional travel for required training and maintain a strong understanding of company dynamics.<br>• Uphold teamwork and contribute to a positive work environment through effective communication and collaboration.
We are looking for a detail-oriented Administrative Assistant to join our team in Rochester, New York. In this long-term contract position, you will play a vital role in supporting day-to-day operations and ensuring efficient office management. The ideal candidate will have excellent organizational skills and a proactive attitude, contributing to a positive and productive workplace.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to ensure smooth office operations.<br>• Answer and manage inbound calls with professionalism and efficiency.<br>• Perform accurate data entry tasks to maintain up-to-date records and databases.<br>• Handle receptionist duties, including greeting visitors and managing inquiries.<br>• Assist in composing and proofreading correspondence and official documents.<br>• Foster positive client relations by addressing concerns and providing timely support.<br>• Manage and update databases to ensure data integrity and accessibility.<br>• Coordinate and organize office activities, meetings, and schedules.<br>• Support team members with various administrative tasks as needed.
We are looking for a dedicated Service Specialist to join our team in West Henrietta, New York. In this role, you will focus on high-volume outbound calls, connecting with clients who have enrolled in Bill Pay powered by Bill but have not yet registered. You will play a critical role in guiding clients through the registration process, addressing questions, and ensuring they fully understand the product. This is a long-term contract opportunity, ideal for individuals who thrive in dynamic, client-focused environments.<br><br>Responsibilities:<br>• Conduct high-volume outbound calls to assist clients with registration for Bill Pay powered by Bill.<br>• Provide exceptional service and support to clients, addressing questions and resolving issues promptly.<br>• Follow up on outstanding items to ensure completion in line with established service level agreements.<br>• Develop a strong understanding of Paychex products, industry policies, and procedures to better support clients.<br>• Identify areas for improvement within processes and collaborate with leadership to implement changes.<br>• Utilize systems and software tools, including Salesforce and Adobe Flex, to document interactions and manage workflows effectively.<br>• Serve as a mentor to less experienced team members, offering guidance and support.<br>• Accurately input data while maintaining prioritization and organization to meet deadlines.<br>• Monitor and report on metrics to evaluate performance and ensure compliance with company standards.
<ul><li>Respond to customer inquiries and resolve service issues across phone, email, and chat channels.</li><li>Provide detailed information about products and services.</li><li>Process orders, applications, and requests with attention to accuracy and efficiency.</li><li>Maintain records of customer interactions and transactions.</li><li>Escalate complex or unresolved issues to the appropriate teams.</li><li>Stay updated on product knowledge, policies, and best practices.</li><li>Support digital tools, CRM platforms, and contribute to cross-functional improvement initiatives</li></ul><p><br></p>
We are looking for a detail-oriented Tax Services Specialist to join our team on a contract basis in Rochester, New York. In this role, you will provide exceptional customer support while managing a range of tax-related tasks in a fast-paced environment. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a commitment to delivering high-quality results.<br><br>Responsibilities:<br>• Follow up promptly on outstanding items to ensure timely resolution in accordance with service level agreements.<br>• Develop and maintain a thorough understanding of company products, policies, and procedures.<br>• Organize and prioritize daily tasks with a focus on meeting time-sensitive deadlines.<br>• Support both internal and external clients by completing payments, filings, and assisting with tax agency account registrations.<br>• Research and resolve tax notices while ensuring accurate data entry and verification.<br>• Utilize tools such as Oracle, MasterTax, Prism, Salesforce, ClientSpace, and Microsoft Office products to complete tasks effectively.<br>• Uphold the company’s values, including integrity, service, innovation, partnership, accountability, and respect.<br>• Create and manage spreadsheets to streamline data organization and reporting.<br>• Provide excellent customer service by addressing inquiries and resolving issues efficiently.<br>• Perform additional duties as assigned to support the team.
<p><strong>Job Summary:</strong> The Medical Billing Specialist is responsible for accurately processing and managing healthcare billing information for medical practices, clinics, or hospitals. This role ensures that insurance claims are correctly coded, submitted, and followed up to maximize reimbursements and minimize errors. Medical Billing Specialists serve as a liaison between healthcare providers, patients, and insurance companies, helping to resolve billing issues and maintain compliance with relevant regulations.</p>
We are looking for an experienced Office Manager to join our team in Williamsville, New York. This long-term contract role requires someone who is detail-oriented and can efficiently handle complex transactions while supporting team operations with precision and tact. The ideal candidate will ensure seamless execution of customer and business-related functions while maintaining high standards of accuracy and data integrity.<br><br>Responsibilities:<br>• Manage and process intricate customer transactions, ensuring accuracy and adherence to service level agreements (SLAs).<br>• Address platform-related inquiries and concerns promptly while providing exceptional support to team members.<br>• Analyze and optimize business processes to enhance operational efficiency and platform usage.<br>• Collaborate with Account Managers and Business Owners to identify opportunities and drive outcomes.<br>• Generate detailed reports and metrics to monitor data quality and provide actionable insights.<br>• Ensure data integrity by reviewing and verifying transactional requests and entries.<br>• Support platform adoption and provide guidance on its effective utilization.<br>• Resolve issues with professionalism and urgency, maintaining a customer-focused approach.<br>• Perform order entry tasks with precision and compliance with organizational standards.<br>• Provide general administrative support to enhance team productivity and collaboration.
We are looking for a dedicated 401k/S125 Service Associate I to join our team in Rochester, New York. This is a long-term contract position where you will play a vital role in providing exceptional customer service for Paychex products in the S125 Client Service Center. The ideal candidate will ensure client and participant inquiries are addressed efficiently, maintaining strong relationships and adhering to company policies.<br><br>Responsibilities:<br>• Respond to inbound calls from active and terminated employees participating in Paychex Insurance Agency plans.<br>• Offer assistance and guidance to client plan administrators regarding S125 products, policies, and procedures.<br>• Educate clients and participants on product features, company guidelines, and applicable regulations.<br>• Escalate complex tasks and necessary documentation to appropriate teams for resolution.<br>• Develop a foundational knowledge of Paychex products to better assist clients and participants.<br>• Utilize various systems and software platforms, including Salesforce and Adobe Flex, to manage client interactions.<br>• Record and document all communications accurately while performing essential data entry tasks.<br>• Prioritize and organize tasks to ensure timely and effective resolution of client issues.<br>• Address participant claims and complaints in alignment with company standards and policies.<br>• Assist in administrative tasks, including scanning and photocopying documents when necessary.
Ensure full reimbursement is received for clinical services rendered including detail oriented, long-term/home care and hospital care, by effectively and accurately managing receivables. Resolve edits to ensure accurate claims are sent to primary and secondary insurances. Research and resolve denials and payer requests for information promptly and accurately in order to secure payment. Work as part of a dynamic team continually looking for ways to improve a complex business process. Key Responsibilities: Review and accurately process claim edits in a system work queue. Accurately handle claim adjustments and coverage changes as needed. Review and process claim denials according to established processes. Research and resolve denial issues via the payer website, coverage policies and/or phone calls to the payer. Submit corrected claims and appeals. Process account adjustments and refunds as needed according to department policy and procedure. Document actions appropriately and follow-up with payers to ensure they take actions promised. Follow-up on claims with no responses. Manage large workload using tracking tools to ensure we do not fail to follow-up before a payer's deadline. Participate in team meetings, which review new procedures, new denial types and system updates. Report problems and patterns to the supervisor to help keep policies and procedures up to date with new clinical programs and payer policy changes. Acquire and maintain knowledge of system terminology, claim/denial/coverage concepts and terms, and relevant HIPAA privacy rules and other regulations. Expertly use insurance websites to explore denial issues and resolve them using the tools available, including accessing clinical documentation and authorization details. Respond to patient complaints by researching coverage and claim processing to ensure the patient responsibility is accurate. Contact insurance as needed. Coordinate resolution with Customer Service staff.
<p>Our client, a successful estate planning law firm, is seeking a Paralegal to join their team. The ideal candidate will support attorneys and work closely with clients throughout the probate and estate settlement process. </p><p><br></p><p><strong>Location: </strong>Pittsford, NY </p><p><strong>Salary: </strong>$75,000 - $95,000 (depending on experience)</p><p><strong>Schedule:</strong> In-Office M-F</p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Assisting attorneys in the probate and administration of decedents’ estates, including administration of trusts.</li><li>Preparing documents and filing documents with Surrogate’s Court.</li><li>Meeting with clients both in person and on the phone, and you will be dealing with courts and various financial institutions on our clients’ behalf. </li><li>Assist in all phases of estate administration, including gathering asset information, preparing inventories, and tracking estate expenses.</li><li>Communicate with clients to collect necessary documents, provide case updates, and address routine inquiries.</li><li>Contact banks, brokerage firms, insurance companies, and other financial institutions to obtain account information, request asset valuations, and process transfers.</li><li>Draft correspondence, memoranda, waivers, consents, and other related estate documents.</li><li>Maintain organized case files, calendars, and deadlines to ensure timely filings and compliance with court requirements.</li><li>Coordinate with accountants, appraisers, and other third-party professionals as needed.</li><li>Provide general administrative support to the partner, including document management and scheduling.</li></ul>
<p>Chris Preble from Robert Half is helping his client look for an experienced and motivated HR Generalist to join their manufacturing team in the Auburn, NY area. In this role, you will provide comprehensive support across a variety of human resources functions, working closely with the Head of HR to ensure smooth operations and a positive workplace environment. This position offers an excellent opportunity for a proactive individual to contribute to the development of HR policies and programs while fostering employee engagement.</p><p><br></p><p>Responsibilities:</p><p>• Act as a trusted partner to the Head of HR, assisting with daily operations and strategic initiatives.</p><p>• Support employee relations efforts by ensuring fair and consistent implementation of company policies.</p><p>• Oversee performance management processes, including providing guidance to managers and employees.</p><p>• Assist in developing and improving HR policies and ensuring compliance with regulations.</p><p>• Maintain accurate HR records, documentation, and reporting to support organizational needs.</p><p>• Collaborate with teams to promote a healthy and inclusive workplace culture.</p><p>• Identify opportunities for process improvements and take initiative in driving HR projects forward.</p><p>• Coordinate onboarding, benefits administration, and training programs to enhance employee experiences.</p><p>• Manage HR systems effectively to ensure seamless operations and data accuracy.</p>
We are looking for an experienced VP/Director of Finance to lead strategic financial initiatives and oversee fiscal operations in Lancaster, New York. This role requires a strong ability to align financial strategies with organizational goals while managing comprehensive budgeting, forecasting, and reporting processes. The ideal candidate will have extensive experience in optimizing operational efficiency and collaborating across departments to drive financial performance.<br><br>Responsibilities:<br>• Develop and execute financial strategies that support the company's long-term goals and tactical initiatives.<br>• Oversee the implementation of the Mid-Term Plan in collaboration with operational teams to ensure alignment and success.<br>• Manage working capital, budgeting processes, and rolling forecasts, ensuring accuracy and efficiency.<br>• Establish and track performance metrics to evaluate the success of strategic implementations.<br>• Monitor industrial performance, including efficiency and productivity, while overseeing cost accounting processes.<br>• Update and enforce compliance with Group Policies and ensure best practices are followed throughout the organization.<br>• Support the preparation of strategic multi-year sales proposals for military, aftermarket, and other customer segments.<br>• Foster strong relationships with management team members to promote collaboration and alignment.<br>• Collaborate with divisional leaders to manage accounting, legal, tax, and treasury functions in adherence to Group policies.
<p>We are looking for a dedicated Help Desk Analyst to join our team in Monroe County, New York. In this role, you will provide essential IT support to a wide network of users across multiple locations, ensuring smooth operation and resolution of technical issues. This position offers an opportunity to work collaboratively, troubleshoot complex problems, and contribute to maintaining a secure and efficient IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-level technical support to end users, addressing hardware, software, and network-related issues.</p><p>• Follow established procedures to diagnose and resolve technical problems, escalating more complex issues as needed.</p><p>• Administer user accounts, reset passwords, and support standard applications such as Microsoft 365.</p><p>• Perform routine system updates and maintenance tasks under supervision.</p><p>• Configure, image, and install computer systems at various sites as directed by management.</p><p>• Document solutions to common issues and update the knowledge base for future reference.</p><p>• Communicate promptly and professionally with users, ensuring excellent customer service.</p><p>• Travel to remote locations to troubleshoot, repair, and install IT systems as required.</p><p>• Monitor network systems to identify outages, backup errors, or other issues and take proactive measures.</p><p>• Report potential cybersecurity threats, such as data breaches or malware activity, to senior IT staff.</p>
We are looking for a dedicated and organized Part Time Office Assistant to join our team in Webster, New York. In this long-term contract position, you will play a crucial role in ensuring smooth day-to-day office operations while providing excellent service to clients and colleagues. This opportunity is ideal for someone who thrives in a dynamic environment and is passionate about administrative work.<br><br>Responsibilities:<br>• Welcome and assist clients upon arrival, ensuring a positive and attentive experience.<br>• Update and maintain client records accurately and securely.<br>• Handle incoming phone calls, providing helpful responses and routing calls as necessary.<br>• Scan and organize documents to ensure efficient recordkeeping.<br>• Perform general clerical tasks such as filing, data entry, and maintaining office supplies.<br>• Support the team in various administrative duties to ensure operational efficiency.<br>• Maintain a clean and organized reception area.<br>• Assist with scheduling appointments and managing calendars.<br>• Collaborate with colleagues to address client inquiries and provide solutions.
<p><strong>Job Summary:</strong></p><p>We are seeking a detail-oriented and organized <strong>Accounts Payable/Accounts Receivable (AP/AR) Clerk</strong> to join our team. This position is responsible for managing daily financial transactions, including processing invoices, payments, and incoming receipts. The ideal candidate will have strong attention to detail, excellent organizational skills, and a good understanding of basic accounting principles.</p>
<p>Hannah Savage with Robert Half is seeking a motivated and detail-oriented <strong>Accounting Clerk</strong> to join her client's growing team. This is an excellent opportunity for someone looking to start their career in accounting and grow within an organization that values development and advancement.</p><p><br></p><p>*This will move quickly!</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable and accounts receivable transactions with precision and timeliness.</p><p>• Enter and manage orders while preparing accurate quotes for clients.</p><p>• Provide support with general administrative duties as needed to ensure smooth operations.</p><p>• Gradually take on additional responsibilities such as assisting with journal entries and financial analysis.</p><p>• Maintain accurate records and ensure compliance with company policies and procedures.</p><p>• Collaborate with team members to address discrepancies and resolve financial issues.</p><p>• Assist in invoice processing and ensure timely payments.</p><p>• Use QuickBooks for data entry and financial management tasks.</p><p>• Identify opportunities for process improvement and contribute to organizational growth.</p><p><br></p><p><strong>For immediate, confidential consideration apply today or contact Hannah Savage with Robert Half's Rochester, NY branch TODAY!</strong></p>
<p>Hannah Savage with Robert Half is looking for a detail-oriented and organized Full Charge Bookkeeper to join her client's team in Rochester, New York. This role is essential in maintaining accurate financial records, processing transactions, and supporting key accounting functions. The ideal candidate will excel in managing diverse bookkeeping tasks and thrive in a fast-paced financial services environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee time and billing activities, including reviewing time entries, generating invoices, posting payments, and issuing credits.</p><p>• Update and maintain accurate client information in financial systems.</p><p>• Compile and run detailed reports from time and billing software.</p><p>• Handle accounts payable and accounts receivable tasks efficiently.</p><p>• Perform general ledger activities, maintaining precise financial records.</p><p>• Reconcile bank accounts to ensure consistency and accuracy in financial statements.</p><p>• Support month-end close processes to finalize financial reporting.</p><p><br></p><p><strong>For immediate, confidential consideration contact Hannah Savage with Robert Half's Rochester, NY branch TODAY!</strong></p>
We are looking for a dedicated and detail-oriented Accounts Receivable Associate to join our team on a long-term contract basis. In this role, you will play a key part in ensuring the accuracy of financial transactions, processing cash receipts, and maintaining compliance with company standards. This position is based in West Henrietta, New York, and offers an opportunity to thrive in a fast-paced environment while contributing to the success of our payroll services operations.<br><br>Responsibilities:<br>• Process and accurately post daily incoming cash to appropriate client accounts and invoices based on provided remittance details.<br>• Ensure all cash transactions are completed and posted within the same business day to maintain timely processing.<br>• Verify invoices for appropriate backup documentation and address discrepancies with internal teams as needed.<br>• Collaborate with internal departments to resolve missing or incorrect information related to accounts receivable.<br>• Conduct research and reconciliation of financial data to ensure compliance with company policies and standards.<br>• Monitor transactions for potential fraudulent activity and report findings during verification processes.<br>• Maintain consistency and accuracy in financial records while adhering to internal controls and accounting policies.<br>• Support ad hoc financial reporting tasks and ensure proper documentation of all transactions.<br>• Build strong client relationships through effective communication and prompt resolution of payment issues.<br>• Utilize accounting systems and software to streamline processes and improve efficiency.
We are looking for a Fraud Specialist to join our team in Rochester, New York. In this role, you will play a critical part in protecting our organization and clients from financial losses caused by fraudulent activities. This long-term contract position involves investigating fraud cases, mitigating risks, and working collaboratively with internal teams and external entities to ensure compliance and safeguard sensitive information.<br><br>Responsibilities:<br>• Conduct thorough investigations into fraud cases reported by clients and internal teams, ensuring timely remediation and resolution.<br>• Review high-risk client accounts and transactions flagged by fraud detection systems to prevent fraudulent activities and identify repeat offenders.<br>• Analyze incidents of check fraud, including counterfeit checks and forged endorsements, and provide guidance to field teams while tracking trends through statistical reporting.<br>• Support clients and internal teams in managing situations involving compromised personally identifiable information, ensuring compliance with relevant laws and regulations.<br>• Assess and mitigate risks associated with clients who fail authentication during onboarding, utilizing research tools to verify legitimacy and reduce exposure.<br>• Collaborate with financial institutions to freeze accounts and recover illicit funds, minimizing financial losses.<br>• Maintain accurate records of fraud cases in centralized systems for reporting, trend analysis, and information sharing with investigators.<br>• Educate clients and internal teams on fraud prevention best practices and protocols to enhance awareness and reduce vulnerabilities.<br>• Work with compliance teams to ensure adherence to policies, procedures, and regulatory requirements related to fraud prevention.
Job Summary: A Tax Preparer is responsible for preparing and filing individual tax returns in compliance with local, state, and federal tax regulations. These detail oriented reviews clients’ financial records, utilizes appropriate tax forms, identifies potential deductions and credits, and ensures all documentation is accurate and submitted on time. A Tax Preparer may also provide basic advice on tax planning and respond to inquiries from clients or tax authorities.
