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27 results for Customer Service Manager in Rochester, NY

PIA P&C Support Specialist (Tier II)
  • Rochester, NY
  • remote
  • Temporary
  • 17.10 - 19.80 USD / Hourly
  • We are looking for an experienced PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.<br>• Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.<br>• Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.<br>• Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.<br>• Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.<br>• Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.<br>• Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.<br>• Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.<br>• Participate in assigned projects and training sessions to support team goals and personal development.<br>• Notify management of critical client concerns and assist in implementing effective solutions.
  • 2025-09-12T17:08:45Z
IT Field Services Lead
  • Rochester, NY
  • onsite
  • Contract / Temporary to Hire
  • 20.90 - 24.20 USD / Hourly
  • <p>We are looking for a skilled IT Field Services Lead to oversee and enhance the delivery of field services operations. In this role, you will play a critical part in managing resources, driving productivity improvements, and ensuring service level agreements (SLAs) are consistently met. This is a <strong>Contract-to-Permanent </strong>position based in Rochester, New York.</p><p><br></p><p>Responsibilities:</p><p>• Supervise the incident and maintenance services to ensure end-user issues are resolved in alignment with customer expectations.</p><p>• Organize and schedule field service activities to optimize resource allocation and meet operational demands.</p><p>• Handle technical escalations by collaborating closely with the customer’s service owner.</p><p>• Facilitate communication about widespread incidents by coordinating with the Service Owner and Communication Office.</p><p>• Develop and execute proactive measures to minimize recurring incidents, with a focus on top issues affecting the area.</p><p>• Ensure proper management and resolution of service requests in alignment with organizational standards.</p><p>• Drive change management strategies to streamline processes and support team adaptation to new initiatives.</p><p>• Maintain and enhance business processes to improve information dissemination, sharing, and utilization.</p><p>• Foster an environment that promotes efficiency and high-quality output among team members.</p>
  • 2025-09-30T12:33:46Z
PIA P&C Support Specialist (Tier II)
  • Rochester, NY
  • remote
  • Temporary
  • 18.00 - 18.00 USD / Hourly
  • We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team on a contract basis in Rochester, New York. In this role, you will provide advanced customer service and technical support related to the Property & Casualty suite of products, workers' compensation, and insurance bonds. This position requires a proactive approach to resolving client issues, maintaining strong relationships with stakeholders, and ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Deliver exceptional customer support to internal teams and external clients regarding Property & Casualty products, workers' compensation, and insurance bonds.<br>• Investigate and resolve technical issues for external users, offering solutions and referring unresolved matters to appropriate personnel as needed.<br>• Maintain comprehensive knowledge of the Paychex Insurance Agency portfolio, systems, and processes to address client inquiries effectively.<br>• Handle inbound and outbound calls to assist clients with Property & Casualty products and workers' compensation payment services.<br>• Accurately document all communications with clients and stakeholders to ensure proper record-keeping.<br>• Develop and recommend process improvements and enhancements to optimize client support and satisfaction.<br>• Stay updated on regulatory changes, policy updates, and industry developments to provide informed assistance to clients.<br>• Utilize multiple software applications, carrier websites, and bureau systems to respond to inquiries and resolve issues.<br>• Collaborate with insurance carriers and other stakeholders to maintain positive, precise relationships.<br>• Participate in assigned projects and training sessions to enhance skills and contribute to team success.
  • 2025-09-29T21:44:26Z
Client Support, Return Mail Processor (Tier II)
  • West Henrietta, NY
  • remote
  • Temporary
  • 16.00 - 16.00 USD / Hourly
  • We are looking for a dedicated and detail-oriented individual to join our team as a Client Support, Return Mail Processor (Tier II) on a contract basis. This role involves handling returned mail and ensuring its accurate logging and processing, while maintaining high standards of customer service. Based in West Henrietta, New York, you will work independently to manage tasks efficiently and contribute to the smooth operation of our payroll services.<br><br>Responsibilities:<br>• Receive and organize returned mail, accurately logging it into the system.<br>• Prepare and send out replacement packages in a timely and organized manner.<br>• Contact clients as needed to verify and update business addresses.<br>• Follow established guidelines to ensure positive customer interactions and compliance with company policies.<br>• Utilize software platforms, including Salesforce and Adobe Flex, to perform data entry and track mail processes.<br>• Maintain a basic understanding of job-related tasks and tools to ensure consistent performance.<br>• Perform additional data entry assignments as required to support team operations.<br>• Prioritize tasks effectively to manage workload and meet deadlines.<br>• Lift and handle mail packages weighing up to 20 pounds.<br>• Collaborate with team members to maintain a high standard of quality and accuracy in all processes.
  • 2025-10-02T18:44:11Z
S125 Service Associate
  • Rochester, NY
  • remote
  • Temporary
  • 17.10 - 19.80 USD / Hourly
  • We are looking for a dedicated and detail-oriented S125 Service Associate to provide exceptional customer service support for Paychex products within the Client Service Center. In this long-term contract position, you will handle customer inquiries, resolve claims, and educate participants and administrators on policies and procedures. This role is based in Rochester, New York, and offers an excellent opportunity to develop expertise in employee benefits and insurance-related services.<br><br>Responsibilities:<br>• Respond to inbound calls from participants and plan administrators, addressing inquiries and resolving issues promptly.<br>• Educate clients and participants on S125 products, Paychex policies, and regulatory guidelines to ensure a clear understanding.<br>• Escalate complex tasks or documentation to appropriate teams for further resolution and follow-up.<br>• Maintain accurate documentation of all interactions and perform data entry with precision.<br>• Utilize multiple software systems, including Salesforce and Adobe Flex, to manage client information and workflow.<br>• Develop and sustain a foundational knowledge of Paychex products and services to provide informed support.<br>• Prioritize and organize tasks effectively to meet service deadlines and client expectations.<br>• Research and troubleshoot customer concerns to deliver effective solutions.<br>• Ensure compliance with company policies and IRS regulations during all customer interactions.<br>• Support the team in maintaining high standards of customer satisfaction and service quality.
  • 2025-09-15T19:04:30Z
Customer service Representative-Funding (Tier II)
  • West Henrietta, NY
  • remote
  • Temporary
  • 22.00 - 26.00 USD / Hourly
  • We are looking for an experienced Customer Service Representative specializing in funding operations to join our team in West Henrietta, New York. In this long-term contract position, you will play a pivotal role in ensuring the accurate processing of accounts receivable activities and delivering excellent customer support. This role offers an opportunity to collaborate with customers and team members to uphold organizational goals while maintaining a focus on accuracy and efficiency.<br><br>Responsibilities:<br>• Perform accurate data entry for purchased invoices and accounts receivable records.<br>• Prepare and organize weekly reports, including reserve analysis and accounts receivable activity.<br>• Monitor and analyze invoice data to identify inconsistencies or potential risks.<br>• Create and distribute financial reports, such as A/R aging and subsidiary reports, to senior management.<br>• Respond promptly and professionally to customer inquiries, ensuring satisfaction and resolution.<br>• Collaborate with customers and team members to align with organizational goals and maintain service standards.<br>• Process and transmit accounting and payment reports, including wires and ACH transfers, in a timely manner.<br>• Provide feedback to management regarding client business activities based on sound business principles.<br>• Ensure all tasks are completed efficiently and in compliance with company policies and procedures.<br>• Participate in occasional travel for required training sessions.
  • 2025-10-03T22:29:10Z
Insurance Service Associate for Property and Casualty
  • Rochester, NY
  • onsite
  • Temporary
  • 19.00 - 22.00 USD / Hourly
  • We are looking for an experienced Insurance Service Associate to join our team on a long-term contract basis in Rochester, New York. In this role, you will provide exceptional customer service to clients in the Paychex Property and Casualty Insurance division, ensuring that all claims and inquiries are managed efficiently and in alignment with company policies. This position offers an opportunity to work in a fast-paced environment, where attention to detail and effective communication are essential.<br><br>Responsibilities:<br>• Deliver outstanding customer service to clients by addressing inquiries, resolving complaints, and processing claims in adherence to company policies.<br>• Develop and maintain a solid understanding of the Paychex Property and Casualty Insurance product offerings.<br>• Utilize various software systems, including Salesforce and Adobe Flex, to manage client interactions and maintain accurate records.<br>• Perform data entry tasks with precision, ensuring timely and organized completion of assignments.<br>• Document all client interactions and service activities to maintain detailed and accessible records.<br>• Collaborate with team members and other departments to ensure seamless customer service delivery.<br>• Prioritize and organize tasks effectively to meet deadlines and support operational efficiency.<br>• Stay updated on industry procedures and policies to enhance service quality and compliance.<br>• Assist with administrative tasks such as photocopying, scanning, and preparing documents.<br>• Provide support for HRIS systems and other tools integral to operations.
  • 2025-09-17T12:28:59Z
Insurance Service Associate for Property and Casualty
  • Rochester, NY
  • remote
  • Temporary
  • 19.00 - 22.00 USD / Hourly
  • We are looking for a dedicated Insurance Service Associate for Property and Casualty to join our team in Rochester, New York. In this long-term contract position, you will provide exceptional customer service to clients, ensuring their needs are addressed promptly and with attention to detail. Your role will involve handling client interactions, resolving complaints, and maintaining accurate documentation in alignment with company policies.<br><br>Responsibilities:<br>• Deliver outstanding customer service to clients by addressing inquiries and resolving claims in a timely and detail-oriented manner.<br>• Maintain accurate records of all client interactions, ensuring compliance with company policies and procedures.<br>• Utilize software tools, including Salesforce and Adobe Flex, to manage customer data and streamline processes.<br>• Develop a foundational understanding of Paychex products to better support client needs.<br>• Perform data entry tasks with a focus on prioritization and organizational accuracy.<br>• Handle complaints effectively, ensuring fair resolutions while maintaining positive customer relations.<br>• Collaborate with team members to provide quality service and support for property and casualty insurance clients.<br>• Scan, photocopy, and organize documents as needed to support administrative functions.<br>• Stay updated on industry best practices and internal procedures to enhance service delivery.<br>• Assist in claim administration and policy-related tasks to ensure seamless operations.
  • 2025-09-25T13:23:46Z
Exception Role
  • Williamsville, NY
  • remote
  • Temporary
  • 1.00 - 1.00 USD / Hourly
  • We are looking for an experienced Office Manager to join our team in Williamsville, New York. In this long-term contract role, you will manage complex transactions and provide precise support for inquiries and requests. You will play a key role in ensuring data accuracy, optimizing business processes, and delivering exceptional service to internal and external stakeholders.<br><br>Responsibilities:<br>• Process and resolve unique or complex transactions outside of the platform with efficiency and precision.<br>• Address and respond to platform inquiries while adhering to service level agreements (SLAs).<br>• Collaborate with Account Managers and Business Owners to identify opportunities and convert them into actionable outcomes.<br>• Maintain data integrity and generate quality reports to support data-driven decision-making.<br>• Analyze business trends and provide meaningful insights to enhance platform adoption and usage.<br>• Perform order entry and transactional functions to support team requests.<br>• Optimize business workflows to improve operational efficiency.<br>• Ensure accurate verification and completion of transactional requests.<br>• Provide general support to the team, including assistance with customer care and communication.<br>• Resolve issues promptly while maintaining professionalism and tact.
  • 2025-09-24T12:38:44Z
Recovery Representative - Accounts Receivable (Tier II)
  • Rochester, NY
  • remote
  • Temporary
  • 22.00 - 25.00 USD / Hourly
  • We are looking for a dedicated Recovery Representative to join our Accounts Receivable team in Rochester, New York. In this role, you will focus on resolving past-due invoices in a timely and accurate manner, balancing exceptional customer service with effective collections. This is a long-term contract position that plays a critical role in mitigating financial risk while fostering positive client relationships.<br><br>Responsibilities:<br>• Investigate and resolve billing discrepancies and disputes to ensure accurate financial outcomes.<br>• Provide attentive customer service to both internal and external clients, addressing concerns and offering solutions.<br>• Utilize knowledge of company products and systems to make informed revenue-related decisions.<br>• Research and analyze customer accounts to support decision-making and problem resolution.<br>• Collaborate with mentors and resources to recover outstanding receivables and minimize financial exposure.<br>• Apply established standards and guidelines to navigate complex billing scenarios and disputes.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to department policies and procedures to maintain operational consistency.<br>• Contribute to a positive team culture by supporting colleagues and upholding performance standards.
  • 2025-09-25T11:54:05Z
Recovery Representative - Accounts Receivable (Tier II)
  • Rochester, NY
  • remote
  • Temporary
  • 22.00 - 25.00 USD / Hourly
  • We are looking for a dedicated Recovery Representative - Accounts Receivable (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role focuses on resolving past-due invoices efficiently, providing outstanding customer service, and minimizing financial risk for the organization. The ideal candidate will play a key role in addressing billing disputes, educating clients about resolution processes, and supporting revenue recovery efforts.<br><br>Responsibilities:<br>• Resolve overdue invoices promptly while adhering to company standards and guidelines.<br>• Provide exceptional customer service to both internal and external clients, ensuring concerns are addressed professionally.<br>• Investigate and analyze customer accounts to identify issues and facilitate effective problem-solving.<br>• Collaborate with mentors and utilize available resources to handle client disputes and optimize revenue recovery.<br>• Maintain thorough knowledge of company products and systems to make informed financial decisions.<br>• Balance customer retention with effective collections to mitigate financial exposure.<br>• Research billing and service concerns raised by clients or external partners, offering timely resolutions.<br>• Participate in regular training sessions to enhance industry knowledge and skill development.<br>• Ensure compliance with departmental policies and procedures while performing daily tasks.<br>• Promote a positive team culture and contribute to the overall success of the department.
  • 2025-09-25T11:54:05Z
Accounts Payable Clerk
  • Rochester, NY
  • onsite
  • Contract / Temporary to Hire
  • 19.00 - 20.00 USD / Hourly
  • We are looking for an Accounts Payable Clerk to join our team in Rochester, New York. This is a Contract-to-permanent position within the healthcare industry, offering an excellent opportunity to grow professionally in a dynamic and fast-paced environment. The role involves handling essential financial tasks while ensuring accuracy and compliance with company policies.<br><br>Responsibilities:<br>• Manage administrative and clerical tasks for the Accounts Payable and Finance department.<br>• Process and oversee daily financial operations, ensuring timely and accurate execution in alignment with company policies.<br>• Deliver excellent customer service to internal business partners, addressing their inquiries and concerns.<br>• Assist with internal and external audits by preparing and organizing required documentation.<br>• Open, sort, and distribute incoming departmental mail efficiently.<br>• Organize, log, photocopy, and file invoices, checks, and other financial documents.<br>• Verify and process checks, including handling special requests and expedited processing.<br>• Participate in special projects as assigned by management.
  • 2025-10-09T20:33:46Z
Legal Administrative Assistant
  • Rochester, NY
  • onsite
  • Permanent
  • 53000.00 - 65000.00 USD / Yearly
  • <p>Our client, a small law firm, is looking for a Legal Administrative Assistant to join their firm in Rochester, New York. Your contributions will play a vital role in ensuring the smooth operation of legal processes and client services within business law, estate planning, Medicaid planning, and real estate practice areas. </p><p><br></p><p><strong>Location: </strong>Rochester, NY </p><p><strong>Role: </strong>Legal Administrative Assistant</p><p><strong>Salary:</strong> $53,000 - $65,000 (depending on experience)</p><p><strong>Schedule: </strong>Hybrid (4 days in office, Fridays remote)</p><p><strong>Hours: </strong>Flexible (Can be 9-5, 7-3, 8-4, etc.)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Draft, proofread, and format legal documents (wills, trusts, powers of attorney, business formation docs, real estate contracts, deeds, etc.)</li><li>Communicate professionally with clients.</li><li>Maintain organized client files (physical and digital) and ensure compliance with firm protocols</li><li>Assist with client intake, case tracking, and follow-up communications</li><li>Assist with real estate closings, prepare closing documentation, and liaise with title companies</li><li>Assist with Medicaid application preparation and documentation gathering</li><li>Maintain accurate timekeeping records for attorney billable hours</li><li>Generate and send client invoices; assist with billing cycle and accounts receivable follow-up</li><li>Perform basic bookkeeping functions, including recording expenses, reconciling accounts, and tracking trust account activity</li><li>Support calendar management, including appointments, deadlines, and court dates</li><li>Assist with legal research and case file organization as needed</li></ul>
  • 2025-09-11T17:09:10Z
Administrative Assistant
  • Victor, NY
  • onsite
  • Contract / Temporary to Hire
  • 19.95 - 23.10 USD / Hourly
  • We are looking for a dedicated Administrative Assistant to join our team in Victor, New York. This Contract-to-permanent position offers the opportunity to support daily operations, ensuring efficiency and organization in office workflows. If you thrive in a fast-paced environment and excel at multitasking, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, providing courteous and detail-oriented communication to clients and colleagues.<br>• Perform accurate data entry tasks to maintain organized and up-to-date records.<br>• Manage receptionist duties, including greeting visitors and handling inquiries.<br>• Coordinate administrative office functions to support team operations.<br>• Assist in scheduling appointments and managing calendars to ensure smooth workflows.<br>• Prepare and distribute documentation, reports, and correspondence as needed.<br>• Maintain office supplies and ensure all equipment is in working order.<br>• Collaborate with team members to address administrative needs and improve processes.<br>• Uphold confidentiality and security standards when handling sensitive information.
  • 2025-10-08T14:14:20Z
Intake Coordinator
  • Rochester, NY
  • onsite
  • Temporary
  • 15.84 - 20.00 USD / Hourly
  • <p>We are looking for a dedicated Intake Coordinator to join our team in Rochester, New York. In this long-term contract position, you will play a vital role in ensuring patients receive seamless care by managing referrals, authorizations, and scheduling. If you thrive in a healthcare environment and are passionate about delivering exceptional service, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate insurance referrals and verify patient eligibility for services.</p><p>• Manage authorization requests to ensure timely approvals for procedures and treatments.</p><p>• Schedule appointments and follow up with patients to confirm their availability.</p><p>• Maintain accurate and updated patient medical records in compliance with healthcare regulations.</p><p>• Assist patients with inquiries related to referrals, insurance coverage, and scheduling.</p><p>• Collaborate with healthcare providers to streamline referral and authorization processes.</p><p>• Verify insurance information to ensure coverage for requested services.</p><p>• Monitor and track pending authorizations and referrals to avoid delays in patient care.</p><p>• Provide exceptional customer service to patients and their families, addressing concerns promptly.</p>
  • 2025-09-09T16:09:11Z
Medical Billing Specialist
  • Rochester, NY
  • onsite
  • Contract / Temporary to Hire
  • 19.00 - 19.50 USD / Hourly
  • We are looking for an experienced Medical Billing Specialist to join our team in Rochester, New York. This Contract-to-Permanent position offers an exciting opportunity to contribute to a dynamic healthcare environment by managing billing operations and ensuring accurate claim processing. The ideal candidate will bring expertise in accounting software systems and a strong understanding of medical billing procedures.<br><br>Responsibilities:<br>• Process and submit claims to insurance providers efficiently and accurately.<br>• Manage accounts receivable and oversee collection procedures to ensure timely payments.<br>• Utilize accounting software systems and tools, including IBM AS/400, Medisoft, and Epic, to handle billing operations.<br>• Review and resolve claim appeals, ensuring compliance with healthcare regulations.<br>• Maintain and update patient billing records within electronic health record (EHR) systems.<br>• Collaborate with internal teams to address billing discrepancies and improve workflows.<br>• Monitor and analyze billing trends to identify areas for process optimization.<br>• Handle billing inquiries and provide exceptional customer service to patients and insurance representatives.<br>• Generate and present financial reports related to billing and collections.<br>• Stay informed about industry changes and updates to medical billing and coding practices.
  • 2025-09-23T13:08:56Z
HR Generalist
  • Auburn, NY
  • onsite
  • Permanent
  • 60000.00 - 80000.00 USD / Yearly
  • <p>Chris Preble from Robert Half is helping his client look for an experienced and motivated HR Generalist to join their manufacturing team in the Auburn, NY area. In this role, you will provide comprehensive support across a variety of human resources functions, working closely with the Head of HR to ensure smooth operations and a positive workplace environment. This position offers an excellent opportunity for a proactive individual to contribute to the development of HR policies and programs while fostering employee engagement.</p><p><br></p><p>Responsibilities:</p><p>• Act as a trusted partner to the Head of HR, assisting with daily operations and strategic initiatives.</p><p>• Support employee relations efforts by ensuring fair and consistent implementation of company policies.</p><p>• Oversee performance management processes, including providing guidance to managers and employees.</p><p>• Assist in developing and improving HR policies and ensuring compliance with regulations.</p><p>• Maintain accurate HR records, documentation, and reporting to support organizational needs.</p><p>• Collaborate with teams to promote a healthy and inclusive workplace culture.</p><p>• Identify opportunities for process improvements and take initiative in driving HR projects forward.</p><p>• Coordinate onboarding, benefits administration, and training programs to enhance employee experiences.</p><p>• Manage HR systems effectively to ensure seamless operations and data accuracy.</p>
  • 2025-09-11T03:14:31Z
AR Specialist
  • Rochester, NY
  • onsite
  • Temporary
  • 19.00 - 26.00 USD / Hourly
  • <p>We are looking for a reliable and detail-oriented <strong>Accounts Receivable (AR) Specialist</strong> to join our team. This role is responsible for managing the invoicing process, tracking incoming payments, and maintaining accurate financial records. The ideal candidate will have strong communication skills, excellent attention to detail, and a solid understanding of accounting processes.</p><p> </p><p><br></p>
  • 2025-10-03T21:53:54Z
Office Manager
  • Rochester, NY
  • remote
  • Temporary
  • 24.00 - 30.00 USD / Hourly
  • <p><strong>Office Administration:</strong></p><ul><li>Maintain office supplies inventory and oversee purchasing of materials as needed</li><li>Manage schedules, organize meetings, and handle correspondence to ensure smooth office operations.</li></ul><p><strong>Team Support:</strong></p><ul><li>Provide administrative support to staff and leadership teams, including document preparation and processing</li><li>Ensure team members have access to necessary resources, tools, and equipment to perform their roles effectively.</li></ul><p><strong>Facility Management:</strong></p><ul><li>Oversee facility maintenance and address workplace safety and comfort concerns</li><li>Coordinate vendor relationships and manage contracts related to office services.</li></ul><p><strong>Operational Efficiency:</strong></p><ul><li>Implement and refine administrative processes to optimize productivity and communication within the workplace</li><li>Manage budgets related to office expenses and collaborate with finance teams as needed.</li></ul><p><strong>Leadership & Supervision:</strong></p><ul><li>Supervise administrative staff, delegate tasks, and monitor performance to achieve organizational goals.</li><li>Act as a liaison between departments to ensure unity, shared vision, and targeted results.</li></ul><p><strong>Compliance & Record-keeping:</strong></p><ul><li>Ensure adherence to organizational policies and procedures</li><li>Maintain files and records, including contracts, legal documentation, and payroll reports.</li></ul><p><br></p>
  • 2025-10-08T17:19:12Z
Paralegal
  • Rochester, NY
  • onsite
  • Permanent
  • 55000.00 - 85000.00 USD / Yearly
  • <p>Our client, a successful law firm based in Rochester, NY, is seeking a Paralegal for their busy litigation practice. In this role, you will be working alongside an administrative support team to ensure efficiency and accuracy in case management.</p><p><br></p><p><strong>Role: </strong>Paralegal/E-Discovery Specialist</p><p><strong>Location: </strong>Rochester, NY </p><p><strong>Salary: </strong>$55,000 - $85,000 (DOE)</p><p><strong>Schedule: </strong>In-Office</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Demonstrate a strong understanding of the end-to-end eDiscovery lifecycle, including the identification, collection, processing, review, and production of electronically stored information (ESI) for litigation and legal proceedings.</li><li>Organize and maintain electronic discovery files, ensuring accurate documentation of collected materials and tracking of all productions sent and received.</li><li>Coordinate with clients and eDiscovery vendors throughout the discovery process to ensure efficient workflows and timely delivery of results.</li><li>Manage data collection efforts from various sources in support of ongoing legal matters.</li><li>Support attorneys in reviewing electronic evidence for relevance, privilege, and responsiveness.</li><li>Leverage eDiscovery platforms and tools to review and manage large datasets, maintaining compliance with legal standards and optimizing efficiency.</li><li>Collaborate closely with legal teams to troubleshoot issues, resolve challenges, and ensure effective oversight of the eDiscovery process.</li><li>Draft, revise, and format legal documents, correspondence, and related materials as needed.</li><li>Prepare clear and concise transcript summaries to assist with case analysis and preparation.</li><li>File legal documents via NYSCEF, ECF, or other court-mandated electronic filing systems.</li><li>Maintain and update spreadsheets tracking financial data and other quantitative information relevant to legal matters.</li><li>Assist with preparation for depositions, mediations, arbitrations, and court hearings, including compiling exhibits and supporting materials.</li></ul>
  • 2025-10-02T13:05:05Z
Billing clerk
  • Rochester, NY
  • onsite
  • Temporary
  • 20.00 - 23.00 USD / Hourly
  • <p>We are seeking an organized and detail-oriented <strong>Billing Clerk</strong> to join our team. This role is responsible for preparing and issuing invoices, verifying billing data, maintaining accurate records, and assisting with general accounting tasks. The ideal candidate will have strong attention to detail, excellent communication skills, and basic accounting knowledge.</p>
  • 2025-10-03T21:58:45Z
Office Manager
  • Rochester, NY
  • onsite
  • Contract / Temporary to Hire
  • 29.45 - 34.10 USD / Hourly
  • We are looking for a highly organized and detail-oriented Office Manager to join our team in Rochester, New York. This Contract to Permanent position involves overseeing administrative operations, purchasing, human resources, and vendor management for a dynamic technology development team. The role requires a proactive individual with experience managing multiple responsibilities in a fast-paced, technical environment.<br><br>Responsibilities:<br>• Manage daily office operations, including purchasing supplies, maintaining inventory, and handling vendor communications.<br>• Process payroll biweekly using Paychex and ensure accurate documentation of invoices and purchase orders.<br>• Coordinate logistics for meetings, company events, and board sessions, ensuring smooth execution.<br>• Act as the primary contact for IT support and facilities maintenance, liaising with the landlord and service providers.<br>• Administer employee benefits programs, including 401K, insurance, and Aflac, while assisting staff with related inquiries.<br>• Oversee onboarding processes, including background checks, I-9 documentation, IT setup, and new employee paperwork.<br>• Collaborate with immigration attorneys to manage work authorization applications for employees.<br>• Support expense tracking, vendor payments, and purchasing workflows using platforms like QuickBooks and Bill.com.<br>• Maintain accurate compensation data and assist in executive reviews and payroll reconciliation.<br>• Ensure the office environment remains well-stocked and organized, including IT inventory and kitchen supplies.
  • 2025-10-08T23:54:23Z
Bookkeeper
  • Rochester, NY
  • onsite
  • Permanent
  • 50000.00 - 58000.00 USD / Yearly
  • <p>Nick Pignato is seeking a meticulous and experienced Bookkeeper/Office Manager to join our team based in Rochester, New York. In this role, you will play a crucial role in the financial management and integrity of our operations, ensuring accuracy in the processing of transactions and the maintenance of financial records. This role falls within the construction industry and is based in a traditional office setting.</p><p><br></p><p>Responsibilities:</p><p>• Manage all aspects of bookkeeping including accounts payable and receivable, and bank reconciliations.</p><p>• Accurately enter data into relevant accounting systems.</p><p>• Ensure all financial records are maintained and updated as necessary.</p><p>• Handle monthly close processes and communicate any issues.</p><p>• Conduct account reconciliation activities to ensure accuracy and conformity with applicable policies.</p><p>• Utilize Microsoft Excel for data organization and financial tracking.</p><p>• Manage payroll processes, ensuring all employees are paid accurately and on time.</p><p>• Utilize QuickBooks for managing and processing financial data.</p><p>• Monitor customer accounts and follow up on any outstanding payments.</p><p>• Assist in the preparation and processing of financial reports</p>
  • 2025-09-04T20:13:46Z
Tax Preparer
  • Rochester, NY
  • onsite
  • Temporary
  • 25.00 - 35.00 USD / Hourly
  • <p>The Tax Preparer is responsible for preparing and filing accurate federal, state, and local tax returns for individuals and businesses. This role ensures compliance with current tax laws and regulations while maximizing allowable deductions and credits. The Tax Preparer works closely with clients to gather financial information, answer tax-related questions, and provide guidance to support effective tax planning and minimize liabilities.</p>
  • 2025-10-03T22:24:13Z
AP/AR Clerk
  • Rochester, NY
  • onsite
  • Temporary
  • 23.00 - 25.00 USD / Hourly
  • <p>We are seeking a detail-oriented and organized <strong>Accounts Payable/Accounts Receivable (AP/AR) Clerk</strong> to join our team. This position is responsible for managing daily financial transactions, including processing invoices, payments, and incoming receipts. The ideal candidate will have strong attention to detail, excellent organizational skills, and a good understanding of basic accounting principles.</p>
  • 2025-10-03T21:48:47Z
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