Add your latest resume to match with open positions.

1 result for Customer Service Manager in Rochester, NY

Farmington, NY
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support customers and deliver responsive service from Farmington, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping resolve customer concerns. The role focuses on managing customer interactions by phone, identifying solutions, coordinating next steps when needed, and maintaining accurate records in a CRM system. Responsibilities: • Respond to inbound customer inquiries professionally and place outbound calls as needed to provide updates or gather additional information. • Investigate customer concerns, identify practical solutions, and guide individuals through issue resolution with a service-focused approach. • Arrange service appointments when required and confirm scheduling details accurately with customers. • Record conversations, case updates, and follow-up actions thoroughly in the company CRM system. • Manage multiple tasks efficiently while maintaining attention to detail and meeting expected response times. • Provide clear information about services, processes, and next steps so customers feel informed and supported.
2026-06-01T00:00:00Z