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2 results for Customer Service Manager in Rochester, NY
- Victor, NY
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of contact for repair-related requests, helping customers and service partners move issues forward quickly and efficiently. The position requires strong communication, sound coordination skills, and a service-driven approach to reduce downtime and maintain a positive customer experience.<br><br>Responsibilities:<br>• Receive and coordinate incoming repair and service requests for a wide range of equipment, including company-owned, customer-owned, and third-party assets.<br>• Communicate with customers, vendors, and internal partners to gather details, provide updates, and keep service activities moving on schedule.<br>• Enter service-related information accurately into internal systems and maintain organized records for each request.<br>• Manage work progress from initial intake through completion, ensuring issues are addressed promptly and efficiently.<br>• Schedule service activities and help align repair timelines to support customer operations with minimal disruption.<br>• Handle inbound and outbound calls professionally while resolving questions and escalating complex matters when needed.<br>• Monitor open requests closely and follow up with the appropriate parties to drive timely resolution and strong service outcomes.
- 2026-07-14T00:00:00Z
- Victor, NY
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Customer Service Representative to support equipment service coordination for a Contract position based in Victor, New York. In this role, you will serve as a primary point of contact for repair-related inquiries, helping customers and service partners move requests forward quickly and accurately. The position focuses on clear communication, strong follow-through, and organized scheduling to reduce service delays and support smooth day-to-day operations.<br><br>Responsibilities:<br>• Receive and manage incoming equipment repair requests for company-owned, customer-owned, and third-party equipment.<br>• Respond to inbound customer calls and messages, gather service details, and document requests with accuracy.<br>• Coordinate with vendors, technicians, and internal partners to arrange repairs and keep service activity on schedule.<br>• Enter service orders and update records to ensure repair status, timelines, and next steps are clearly tracked.<br>• Communicate progress updates to customers and help resolve questions related to equipment service needs.<br>• Prioritize open requests to help reduce equipment downtime and limit disruption to customer operations.<br>• Make outbound calls as needed to confirm appointments, obtain missing information, and follow up on active service cases.<br>• Support scheduling activities by aligning repair needs with available resources and service timelines.
- 2026-07-22T00:00:00Z