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2 results for Customer Service Manager in Rochester, NY
- Rochester, NY
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Customer Service Representative to support a high-volume customer service operation within the food and food processing industry in Rochester, New York. This Long-term Contract position is ideal for someone who communicates clearly, works efficiently in a fast-paced environment, and takes pride in delivering dependable service. The person in this role will handle customer inquiries, process orders accurately, and help maintain a positive experience across every interaction.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, courtesy, and a solutions-focused approach.<br>• Enter customer orders accurately into the appropriate system while verifying details and resolving discrepancies.<br>• Assist customers with questions related to products, order status, and general service needs.<br>• Make outbound calls when follow-up is needed to confirm information, provide updates, or address service concerns.<br>• Document customer interactions thoroughly to support accurate records and effective communication across teams.<br>• Resolve routine service issues promptly and escalate more complex matters to the appropriate internal contacts.<br>• Maintain a consistent level of service quality while managing a steady call volume and multiple priorities.<br>• Support operational continuity by adapting to updated processes, tools, or workflow changes as needed.
- 2026-10-01T00:00:00Z
- Farmington, NY
- onsite
- Temporary / Contract
- 21 - 21 USD / Hourly
- <p>Position Overview</p><p>We are seeking a friendly, organized, and customer-focused <strong>Customer Service Representative</strong> to join a growing generator and power solutions company. This position will serve as a primary point of contact for customers, helping coordinate service needs, answer questions, schedule appointments, and ensure a positive customer experience from start to finish.</p><p>Key Responsibilities</p><ul><li>Answer incoming customer calls and emails in a professional and timely manner.</li><li>Assist customers with service requests, questions, scheduling, and general inquiries.</li><li>Schedule maintenance, inspections, repairs, and other service appointments.</li><li>Coordinate with field technicians and internal teams to ensure customer needs are addressed.</li><li>Provide updates to customers regarding service appointments, repairs, and timelines.</li><li>Enter and maintain accurate customer and service information in company systems.</li><li>Follow up with customers regarding completed work, outstanding issues, and future service needs.</li><li>Assist with resolving customer concerns and escalating issues when appropriate.</li><li>Prepare or assist with service documentation, work orders, and basic invoicing.</li><li>Maintain a high level of professionalism while handling multiple customer requests in a fast-paced environment.</li></ul><p><br></p>
- 2026-09-24T00:00:00Z