15 results for Customer Service Manager in Rochester, NY

Treasury Management Relationship Manager

Williamsville, NY
onsite
Permanent
90000.00 - 145000.00 USD / Yearly
Jenny Bour with Robert Half is working with a growing financial institution that is seeking a Treasury Management Relationship Manager to support market growth by acquiring, developing, and retaining commercial treasury relationships. This Relationship Manager role focuses on driving deposit growth, expanding treasury product utilization, and strengthening partnerships with key commercial sectors, including healthcare, education, nonprofit, government, and other public entities across the Western New York region. The ideal Relationship Manager candidate is a proactive business developer, a trusted advisor to clients, and a strong internal partner across lending, retail banking, and operations. <ul><li>Develop, manage, and grow a portfolio of profitable treasury management relationships.</li><li>Serve as a consultative advisor, delivering tailored treasury and cash‑management solutions.</li><li>Partner closely with commercial lenders, retail banking teams, and internal support groups to drive overall market performance.</li><li>Execute consistent outbound prospecting and client outreach to achieve growth targets.</li><li>Generate high-quality referrals across commercial lending and other business units.</li><li>Maintain active involvement in community and professional organizations to elevate brand visibility.</li><li>Stay current on treasury products, industry trends, and best practices.</li><li>Support internal associates with treasury-related training, product knowledge, and service needs.</li><li>Uphold confidentiality, compliance standards, and security procedures.</li></ul>
2026-03-06T17:48:41Z

Recovery Representative I (Tier II)

Rochester, NY
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery. Responsibilities: • Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures. • Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk. • Educate clients and branches on resolution processes and recommend alternative service options when necessary. • Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue. • Research and address product and service issues, handling objections with mentorship support to recover lost revenue. • Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions. • Evaluate client accounts to determine approved services and implement measures to mitigate company risk. • Maintain daily call quotas and comply with departmental policies and procedures. • Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards. • Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
2026-03-25T01:54:03Z

Collections Specialist

Victor, NY
onsite
Temporary
24.00 - 28.00 USD / Hourly
We are looking for an experienced Collections Specialist to join our team on a contract basis in Victor, New York. In this role, you will be responsible for managing collection processes to ensure timely payments and maintaining positive relationships with clients. The ideal candidate will have a strong background in commercial and consumer collections and demonstrate excellent communication and organizational skills. Responsibilities: • Oversee the collection of outstanding payments from both commercial and consumer accounts. • Maintain accurate records of collection activities and payment statuses. • Communicate with clients to resolve billing discrepancies and ensure timely payments. • Collaborate with internal teams to address and resolve collection-related issues. • Analyze account histories to identify overdue balances and determine appropriate collection strategies. • Prepare and submit regular reports on collection activities and account statuses. • Ensure compliance with relevant laws and regulations governing collection practices. • Develop strategies to improve collection efficiency and reduce overdue balances. • Provide exceptional customer service to maintain positive client relationships. • Assist with credit-related tasks to support broader financial operations.
2026-03-25T01:54:03Z

Human Resources Business Partner

Rochester, NY
onsite
Permanent
75300.00 - 105900.00 USD / Yearly
Tess Gilmore with Robert Half is looking for an experienced and strategic Human Resources Business Partner to join her client’s team in Rochester, New York. In this role, you will act as a trusted advisor to leadership, supporting business objectives through effective people strategies, employee relations, and HR program execution. This position offers an excellent opportunity to make a meaningful impact on organizational performance, culture, and employee engagement. Responsibilities:• Serve as a strategic partner to managers and leadership, providing guidance on HR policies, employee relations, performance management, and workforce planning.• Support and drive talent management initiatives, including performance reviews, succession planning, and employee development programs.• Advise leaders on employee relations matters, conducting investigations and resolving concerns in a fair, consistent, and compliant manner.• Partner with management on employee engagement, culture initiatives, and change management efforts.• Assist with the implementation and interpretation of HR policies, procedures, and best practices to ensure compliance with employment laws and internal standards.• Collaborate with recruiting teams and leaders to support workforce planning, hiring strategies, and onboarding efforts.• Analyze HR metrics and trends to provide insights and recommendations that support business decisions.• Support compensation, performance, and career development conversations in alignment with organizational goals.• Work cross‑functionally with HR Centers of Excellence (Compensation, Talent, HR Operations) to deliver consistent and effective HR support.• Promote a positive, inclusive, and high‑performing work environment aligned with company values. For immediate and confidential consideration either apply today or contact Tess Gilmore with Robert Half's Rochester, NY Branch today!
2026-03-31T17:54:07Z

Paralegal

Pittsford, NY
onsite
Permanent
75000.00 - 105000.00 USD / Yearly
Our client, a successful estate planning law firm, is seeking a Paralegal to join their team. The ideal candidate will support attorneys and work closely with clients throughout the probate and estate settlement process. Location: Pittsford, NYSalary: $75,000 - $105,000 (depending on experience)Schedule: Hybrid (some days in office, some days remote) Responsibilities: <ul><li>Assisting attorneys in the probate and administration of decedents’ estates, including administration of trusts.</li><li>Preparing documents and filing documents with Surrogate’s Court.</li><li>Meeting with clients both in person and on the phone, and you will be dealing with courts and various financial institutions on our clients’ behalf. </li><li>Assist in all phases of estate administration, including gathering asset information, preparing inventories, and tracking estate expenses.</li><li>Communicate with clients to collect necessary documents, provide case updates, and address routine inquiries.</li><li>Contact banks, brokerage firms, insurance companies, and other financial institutions to obtain account information, request asset valuations, and process transfers.</li><li>Draft correspondence, memoranda, waivers, consents, and other related estate documents.</li><li>Maintain organized case files, calendars, and deadlines to ensure timely filings and compliance with court requirements.</li><li>Coordinate with accountants, appraisers, and other third-party professionals as needed.</li><li>Provide general administrative support to the partner, including document management and schedulin105</li></ul>
2026-03-19T12:48:40Z

Accounts Receivable Specialist

Rochester, NY
onsite
Temporary
19.00 - 26.00 USD / Hourly
We are looking for a reliable and detail-oriented Accounts Receivable (AR) Specialist to join our team. This role is responsible for managing the invoicing process, tracking incoming payments, and maintaining accurate financial records. The ideal candidate will have strong communication skills, excellent attention to detail, and a solid understanding of accounting processes.
2026-04-03T18:33:46Z

Billing Clerk

Rochester, NY
onsite
Temporary
20.00 - 23.00 USD / Hourly
Job Summary:We are seeking an organized and detail-oriented Billing Clerk to join our team. This role is responsible for preparing and issuing invoices, verifying billing data, maintaining accurate records, and assisting with general accounting tasks. The ideal candidate will have strong attention to detail, excellent communication skills, and basic accounting knowledge.
2026-04-03T18:38:42Z

Contract Administrator

Rochester, NY
onsite
Permanent
65000.00 - 75000.00 USD / Yearly
Hannah Savage with Robert half is working with a construction organization to find an experienced Contract Administrator to join their team in Rochester, New York. This role is essential for ensuring the smooth management of contracts, bid documentation, and billing processes within our construction projects. The ideal candidate will bring expertise in administrative support and contract management, working closely with project managers and clients to meet deadlines and maintain compliance. Responsibilities:• Provide administrative support to three project managers by organizing and managing documentation related to bids and contracts.• Prepare and submit bid documentation accurately and efficiently to meet client requirements.• Manage contract billings and ensure timely processing and submission of certified payrolls.• Coordinate end-of-month billing procedures, ensuring all invoices are sent out by the required deadlines.• Communicate with clients to address documentation needs and ensure all contract-related obligations are met.• Maintain accurate records and ensure compliance with all relevant regulations and standards.• Review and process AIA billing documents to ensure accuracy and adherence to guidelines.• Assist with pre-bid preparations, including gathering necessary information and completing required forms.• Collaborate with team members to streamline administrative processes and improve overall efficiency. For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today!
2026-03-16T17:48:44Z

Senior Estimator

Clarence, NY
onsite
Permanent
90000.00 - 110000.00 USD / Yearly
Robert Half Permanent Placement is excited to partner with an industry leading Metal Fabrication company in the Buffalo, NY area on their search for a skilled and qualified Senior Estimator. This essential role is ideal for a customer-focused professional with estimating experience and a solutions-oriented mentality. Our great client offers a starting salary of $90,000 - $110,000 and a comprehensive benefits package. Responsibilities include but not limited to: <ul><li>Prepare accurate and competitive cost estimates for complex fabricated sheet metal components and assemblies</li><li>Review and interpret manufacturing drawings, blueprints, 3D models, GD& T, and tolerance requirements to evaluate manufacturability and project risk</li><li>Develop detailed cost models including material, labor, machine time, tooling, finishing, welding, machining, hardware, and assembly operations</li><li>Determine optimal manufacturing strategies, including make-versus-buy decisions, to maximize efficiency and profitability</li><li>Manage RFQs from receipt through submission, ensuring quotes meet margin targets and customer deadlines</li><li>Serve as a technical liaison between customers, vendors, engineering, and operations to clarify specifications and resolve technical issues</li><li>Identify design risks and recommend cost-saving or manufacturability improvements during the quoting process</li><li>Support the transition from quote to production by assisting with engineering clarification, reverse engineering when needed, and maintaining accurate documentation within ERP/MRP systems</li></ul>
2026-03-10T18:48:50Z

Reconciliation Specialist

Rochester, NY
onsite
Permanent
50000.00 - 70000.00 USD / Yearly
Tess Gilmore with Robert Half is looking for a detail-oriented Reconciliation Specialist to join her client's team in Rochester, New York. In this role, you will be responsible for managing key financial processes, including daily reconciliations and compliance tracking. This position offers an excellent opportunity to contribute to the organization's financial integrity and operational efficiency. Responsibilities:• Perform daily bank reconciliations to ensure accurate tracking and reporting of cash flow activities.• Manage and maintain loan amortization schedules, monitor payments, and verify adherence to loan covenants and agreements.• Collaborate with cross-functional teams to collect and analyze financial data that supports strategic decision-making.• Identify opportunities to streamline financial processes and implement improvements to enhance accuracy and efficiency.• Conduct payments reconciliation to verify transactions and resolve discrepancies promptly.• Compile and organize financial data for reporting and projections.• Utilize NetSuite and other financial tools to ensure accurate documentation and compliance.• Assist in creating financial projections and forecasts to support organizational goals.• Monitor and ensure compliance with contractual financial obligations and reporting requirements. For immediate and confidential consideration either apply today or contact Tess Gilmore with Robert Half's Rochester, NY Branch today!
2026-03-19T19:48:44Z

AP/AR Clerk

Batavia, NY
onsite
Permanent
25.00 - 27.50 USD / Hourly
Jenny Bour with Robert Half is looking for a detail-oriented AP/AR Clerk to join a growing team in Batavia, New York. In this AP/AR Clerk role, you will play a vital part in managing financial transactions, ensuring accurate record-keeping, and maintaining efficient accounting processes. The ideal AP/AR Clerk candidate will possess strong organizational skills and a thorough understanding of accounts payable and receivable operations. Responsibilities:<ul><li>Manage all accounting functions related to accounts payable, accounts receivable, warranty receivable, and truck department transactions.</li><li>Reconcile cash balances, post incoming wire transfers, and process customer payments, including truck-related transactions.</li><li>Handle vendor charge account applications, credit override requests, and sales tax credits, ensuring proper documentation is provided.</li><li>Process invoices for parts and prepare bank deposits as needed.</li><li>Perform month-end closing activities for accounts receivable and accounts payable, including updating spreadsheets and verifying records.</li><li>Code invoices for accounts payable, prepare them for approval, and execute wire transfers and check runs.</li><li>Monitor daily banking transactions and ensure timely approval of expense reports and training costs.</li><li>Audit and maintain accounting documents, such as blank checks and supply orders, and oversee inventory adjustments and monthly credit card statement processing.</li><li>Process warranty credit memos and maintain accurate records of building maintenance and asset binders.</li><li>Collaborate with service, parts, and sales teams to support their accounting needs, such as quotes, invoices, and indirect time tracking.</li></ul>
2026-03-09T16:14:06Z

AP/AR Clerk

Canandaigua, NY
onsite
Temporary
23.00 - 25.00 USD / Hourly
We are seeking a detail-oriented and organized Accounts Payable/Accounts Receivable (AP/AR) Clerk to join our team. This position is responsible for managing daily financial transactions, including processing invoices, payments, and incoming receipts. The ideal candidate will have strong attention to detail, excellent organizational skills, and a good understanding of basic accounting principles.
2026-03-20T18:54:01Z

Collections Specialist

Rochester, NY
onsite
Contract / Temporary to Hire
20.00 - 25.00 USD / Hourly
We are looking for a dedicated Collections Specialist to join our team in Rochester, New York. This contract-to-permanent position offers an opportunity to contribute your expertise in collections within a dynamic and detail-oriented environment. The ideal candidate will bring strong skills in commercial and consumer collections, as well as a solid understanding of billing and credit processes. Responsibilities: • Manage commercial and consumer accounts to ensure timely collection of outstanding balances. • Monitor and track overdue payments and follow up with clients to resolve discrepancies. • Develop and implement strategies to improve collection processes and reduce delinquency rates. • Collaborate with internal teams to address billing issues and ensure accurate invoicing. • Prepare and maintain detailed records of collection activities and account status. • Analyze credit data and payment trends to support decision-making and minimize financial risks. • Communicate effectively with clients to negotiate payment terms and resolve disputes. • Provide regular updates to management regarding collection progress and account status. • Ensure compliance with company policies and relevant regulations during collection activities. • Assist in identifying areas for process improvement to enhance efficiency and customer satisfaction.
2026-03-26T20:33:41Z

Payroll Supervisor

Rochester, NY
onsite
Permanent
80000.00 - 90000.00 USD / Yearly
Hannah Savage with Robert Half is looking for an experienced Payroll Supervisor to oversee payroll operations for a large and diverse workforce in Rochester, New York. This role requires a detail-oriented individual who can ensure accurate and compliant payroll processing for a high volume number of employees, including faculty, staff, and students. The ideal candidate will bring expertise in payroll systems (particularly in Workday), tax reporting, and team management while fostering a collaborative and efficient work environment. Responsibilities:• Manage payroll operations for a large workforce, including union and non-union populations.• Supervise and provide guidance to a team of payroll coordinators, an international payroll coordinator, and a garnishments specialist.• Ensure compliance with payroll tax regulations, including handling multi-state tax payments and conducting detailed tax analyses.• Train and mentor payroll staff, serving as the primary resource for Workday system knowledge and best practices.• Oversee payroll processing across various pay cycles, including biweekly, semi-monthly, and monthly schedules.• Collaborate closely with back-end teams to implement system updates and resolve configuration issues.• Monitor and reconcile payroll transactions to ensure accuracy and timely processing.• Manage payroll for international employees and students, addressing unique tax and payment requirements.• Develop and implement procedures to optimize payroll operations and enhance overall team performance. For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch directly!
2026-03-24T18:38:48Z

Accounts Receivable Specialist

Victor, NY
onsite
Contract / Temporary to Hire
19.79 - 22.91 USD / Hourly
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Victor, New York. In this Contract to permanent position, you will be responsible for managing and optimizing accounts receivable processes to ensure timely and accurate financial operations. This role is ideal for individuals with strong analytical skills and a commitment to maintaining high levels of accuracy in financial transactions. Responsibilities: • Process and reconcile accounts receivable transactions, ensuring timely and accurate posting. • Oversee cash application processes to allocate payments correctly and efficiently. • Conduct commercial collections activities to follow up on outstanding invoices and resolve payment discrepancies. • Generate and review billing statements, ensuring accuracy and compliance with company policies. • Monitor and analyze cash activity to identify trends and support financial decision-making. • Collaborate with internal teams to address customer inquiries related to accounts receivable. • Maintain detailed records of all accounts receivable activities for audit and reporting purposes. • Assist in improving accounts receivable workflows to enhance operational efficiency. • Support month-end closing processes by providing necessary documentation and reports. • Ensure compliance with financial regulations and company policies throughout all accounts receivable operations.
2026-03-07T21:58:43Z