We are looking for an experienced PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.<br>• Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.<br>• Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.<br>• Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.<br>• Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.<br>• Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.<br>• Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.<br>• Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.<br>• Participate in assigned projects and training sessions to support team goals and personal development.<br>• Notify management of critical client concerns and assist in implementing effective solutions.
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team in Rochester, New York. In this Contract position, you will provide advanced support and assistance for a range of property and casualty insurance products, ensuring seamless service delivery to both internal staff and external clients. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of client satisfaction.<br><br>Responsibilities:<br>• Address and resolve inquiries related to property and casualty insurance products, including workers' compensation and bonds.<br>• Offer technical support to external users by troubleshooting issues and providing solutions.<br>• Maintain accurate records of communication with clients, ensuring timely and attentive interactions.<br>• Research and resolve product and service-related concerns from internal and external clients.<br>• Collaborate with management to address critical client situations and recommend optimal solutions.<br>• Respond to inbound calls and place outbound calls as needed to assist with client inquiries.<br>• Stay updated on industry developments, regulatory changes, and policy updates to enhance service delivery.<br>• Utilize multiple software applications and carrier websites to manage and resolve client issues effectively.<br>• Build and nurture positive relationships with clients, insurance carriers, and internal stakeholders.<br>• Contribute to process improvements and recommend enhancements to existing procedures.
We are looking for a dedicated and detail-oriented individual to join our team as a Client Support, Return Mail Processor (Tier II) on a contract basis. This role involves handling returned mail and ensuring its accurate logging and processing, while maintaining high standards of customer service. Based in West Henrietta, New York, you will work independently to manage tasks efficiently and contribute to the smooth operation of our payroll services.<br><br>Responsibilities:<br>• Receive and organize returned mail, accurately logging it into the system.<br>• Prepare and send out replacement packages in a timely and organized manner.<br>• Contact clients as needed to verify and update business addresses.<br>• Follow established guidelines to ensure positive customer interactions and compliance with company policies.<br>• Utilize software platforms, including Salesforce and Adobe Flex, to perform data entry and track mail processes.<br>• Maintain a basic understanding of job-related tasks and tools to ensure consistent performance.<br>• Perform additional data entry assignments as required to support team operations.<br>• Prioritize tasks effectively to manage workload and meet deadlines.<br>• Lift and handle mail packages weighing up to 20 pounds.<br>• Collaborate with team members to maintain a high standard of quality and accuracy in all processes.
<ul><li>Serve as the primary point of contact for customers via phone, email, and online platforms.</li><li>Answer product questions, provide order status updates, and resolve customer concerns promptly and professionally.</li><li>Process customer orders, returns, and exchanges accurately in the company system.</li><li>Collaborate with production, shipping, and sales teams to ensure timely and accurate order fulfillment.</li><li>Handle complaints and escalations with a focus on finding solutions and maintaining positive customer relationships.</li><li>Maintain comprehensive and up-to-date records of customer interactions, transactions, and feedback.</li><li>Identify and communicate recurring customer issues or trends to management for process improvement.</li><li>Assist with managing and updating customer accounts as needed.</li><li>Participate in cross-functional team meetings to relay customer insights and contribute to ongoing service enhancements.</li></ul><p><br></p>
We are looking for a detail-oriented Administrative Assistant to join our team in Rochester, New York. In this long-term contract position, you will play a vital role in supporting day-to-day operations and ensuring efficient office management. The ideal candidate will have excellent organizational skills and a proactive attitude, contributing to a positive and productive workplace.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to ensure smooth office operations.<br>• Answer and manage inbound calls with professionalism and efficiency.<br>• Perform accurate data entry tasks to maintain up-to-date records and databases.<br>• Handle receptionist duties, including greeting visitors and managing inquiries.<br>• Assist in composing and proofreading correspondence and official documents.<br>• Foster positive client relations by addressing concerns and providing timely support.<br>• Manage and update databases to ensure data integrity and accessibility.<br>• Coordinate and organize office activities, meetings, and schedules.<br>• Support team members with various administrative tasks as needed.
We are looking for a dedicated Insurance Service Associate for Property and Casualty to join our team in Rochester, New York. In this long-term contract position, you will provide exceptional customer service to clients, ensuring their needs are addressed promptly and with attention to detail. Your role will involve handling client interactions, resolving complaints, and maintaining accurate documentation in alignment with company policies.<br><br>Responsibilities:<br>• Deliver outstanding customer service to clients by addressing inquiries and resolving claims in a timely and detail-oriented manner.<br>• Maintain accurate records of all client interactions, ensuring compliance with company policies and procedures.<br>• Utilize software tools, including Salesforce and Adobe Flex, to manage customer data and streamline processes.<br>• Develop a foundational understanding of Paychex products to better support client needs.<br>• Perform data entry tasks with a focus on prioritization and organizational accuracy.<br>• Handle complaints effectively, ensuring fair resolutions while maintaining positive customer relations.<br>• Collaborate with team members to provide quality service and support for property and casualty insurance clients.<br>• Scan, photocopy, and organize documents as needed to support administrative functions.<br>• Stay updated on industry best practices and internal procedures to enhance service delivery.<br>• Assist in claim administration and policy-related tasks to ensure seamless operations.
We are looking for a detail-oriented Tax Services Specialist to join our team on a contract basis in Rochester, New York. In this role, you will provide exceptional customer support while managing a range of tax-related tasks in a fast-paced environment. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a commitment to delivering high-quality results.<br><br>Responsibilities:<br>• Follow up promptly on outstanding items to ensure timely resolution in accordance with service level agreements.<br>• Develop and maintain a thorough understanding of company products, policies, and procedures.<br>• Organize and prioritize daily tasks with a focus on meeting time-sensitive deadlines.<br>• Support both internal and external clients by completing payments, filings, and assisting with tax agency account registrations.<br>• Research and resolve tax notices while ensuring accurate data entry and verification.<br>• Utilize tools such as Oracle, MasterTax, Prism, Salesforce, ClientSpace, and Microsoft Office products to complete tasks effectively.<br>• Uphold the company’s values, including integrity, service, innovation, partnership, accountability, and respect.<br>• Create and manage spreadsheets to streamline data organization and reporting.<br>• Provide excellent customer service by addressing inquiries and resolving issues efficiently.<br>• Perform additional duties as assigned to support the team.
We are looking for a dedicated Recovery Representative to join our Accounts Receivable team in Rochester, New York. In this role, you will focus on resolving past-due invoices in a timely and accurate manner, balancing exceptional customer service with effective collections. This is a long-term contract position that plays a critical role in mitigating financial risk while fostering positive client relationships.<br><br>Responsibilities:<br>• Investigate and resolve billing discrepancies and disputes to ensure accurate financial outcomes.<br>• Provide attentive customer service to both internal and external clients, addressing concerns and offering solutions.<br>• Utilize knowledge of company products and systems to make informed revenue-related decisions.<br>• Research and analyze customer accounts to support decision-making and problem resolution.<br>• Collaborate with mentors and resources to recover outstanding receivables and minimize financial exposure.<br>• Apply established standards and guidelines to navigate complex billing scenarios and disputes.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to department policies and procedures to maintain operational consistency.<br>• Contribute to a positive team culture by supporting colleagues and upholding performance standards.
An Executive Assistant is a valued administrative detail oriented who supports senior management and executive leadership. This role requires exceptional organizational skills, the ability to multitask, discretion, and strong communications expertise. Today’s executive assistants play a pivotal role in optimizing executive productivity, aligning classic support duties with modern technology-driven tasks and process improvement responsibilities. Many executive assistants are expected to navigate CRM systems, support workflow automation, and contribute to cross-functional initiatives to improve operational efficiency and the overall work experience. Key Responsibilities: Manage complex calendars, schedule meetings, and coordinate travel arrangements for senior executives. Prepare and edit correspondence, presentations, reports, and other documents with a high degree of accuracy and professionalism. Serve as a primary point of contact, proactively handling communications and screening inquiries or requests. Support process improvements and workflow automation initiatives across teams. Maintain confidentiality of sensitive information and exercise sound judgment. Facilitate cross-functional communication between departments and external partners. Organize and execute special projects, events, or meetings as assigned. Help manage priorities and respond swiftly to shifting business needs. Demonstrate digital fluency by leveraging CRM platforms and emerging technology tools. Provide exceptional customer service and ensure seamless operational support.
<p>We’re looking for a <strong>Platform Support Specialist</strong> to join our team in Williamsville, NY! This is a long-term contract role ideal for someone who enjoys working with systems, solving problems, and supporting internal teams. You’ll help with basic order tasks, respond to platform questions, and ensure smooth operations behind the scenes.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Enter and update customer orders</li><li>Provide estimated delivery times for existing orders</li><li>Assist team members with platform-related questions</li><li>Help maintain clean and accurate data</li><li>Support account managers with order and platform requests</li><li>Identify ways to improve platform usage and efficiency</li><li>Eventually assist with phone support after training</li></ul><p><br></p>
<p>Our client, a small law firm, is looking for a Legal Administrative Assistant to join their firm in Rochester, New York. Your contributions will play a vital role in ensuring the smooth operation of legal processes and client services within business law, estate planning, Medicaid planning, and real estate practice areas. </p><p><br></p><p><strong>Location: </strong>Rochester, NY </p><p><strong>Role: </strong>Legal Administrative Assistant</p><p><strong>Salary:</strong> $53,000 - $65,000 (depending on experience)</p><p><strong>Schedule: </strong>Hybrid (4 days in office, Fridays remote)</p><p><strong>Hours: </strong>Flexible (Can be 9-5, 7-3, 8-4, etc.)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Draft, proofread, and format legal documents (wills, trusts, powers of attorney, business formation docs, real estate contracts, deeds, etc.)</li><li>Communicate professionally with clients.</li><li>Maintain organized client files (physical and digital) and ensure compliance with firm protocols</li><li>Assist with client intake, case tracking, and follow-up communications</li><li>Assist with real estate closings, prepare closing documentation, and liaise with title companies</li><li>Assist with Medicaid application preparation and documentation gathering</li><li>Maintain accurate timekeeping records for attorney billable hours</li><li>Generate and send client invoices; assist with billing cycle and accounts receivable follow-up</li><li>Perform basic bookkeeping functions, including recording expenses, reconciling accounts, and tracking trust account activity</li><li>Support calendar management, including appointments, deadlines, and court dates</li><li>Assist with legal research and case file organization as needed</li></ul>
We are looking for a motivated and detail-oriented Accounts Payable Clerk to join our team in Rochester, New York. In this Contract to permanent position, you will play a key role in supporting the financial operations of a growing organization within the healthcare industry. This is an excellent opportunity for career advancement in a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Manage administrative and clerical tasks for the Accounts Payable and Finance Department to ensure smooth operations.<br>• Execute daily financial processes and controls with accuracy while adhering to company policies and compliance standards.<br>• Deliver excellent customer service to internal business partners and address inquiries in a timely manner.<br>• Assist with both internal and external audits by providing necessary documentation and support.<br>• Open, sort, and distribute department mail efficiently to maintain workflow.<br>• Organize, log, and file invoices, checks, and other financial documents for easy retrieval and record-keeping.<br>• Verify and process checks, including handling expedited requests when necessary.<br>• Contribute to special projects as assigned by management to support departmental goals.
We are looking for a detail-oriented and friendly Receptionist to join our team in West Henrietta, New York. As the first point of contact for visitors and callers, you will play a key role in ensuring smooth communication and coordination within the office. This is a long-term contract position that offers an opportunity to contribute to a dynamic and supportive work environment.<br><br>Responsibilities:<br>• Greet visitors and provide assistance or direct them to the appropriate department.<br>• Manage a multi-line phone system, including answering, transferring, and handling inbound calls efficiently.<br>• Operate a switchboard with up to 10 phone lines to ensure seamless communication.<br>• Maintain accurate records of calls and messages for proper documentation.<br>• Perform general administrative tasks to support the office, such as sorting mail and managing office supplies.<br>• Ensure the reception area remains organized and welcoming for guests.<br>• Provide courteous and attentive customer service both in person and over the phone.<br>• Collaborate with team members to address inquiries and resolve issues promptly.<br>• Uphold confidentiality and security protocols when handling sensitive information.<br>• Assist with scheduling and coordinating appointments when necessary.
<p>Our client, a successful estate planning law firm, is seeking a Paralegal to join their team. The ideal candidate will support attorneys and work closely with clients throughout the probate and estate settlement process. </p><p><br></p><p><strong>Location: </strong>Pittsford, NY </p><p><strong>Salary: </strong>$75,000 - $95,000 (depending on experience)</p><p><strong>Schedule:</strong> In-Office M-F</p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Assisting attorneys in the probate and administration of decedents’ estates, including administration of trusts.</li><li>Preparing documents and filing documents with Surrogate’s Court.</li><li>Meeting with clients both in person and on the phone, and you will be dealing with courts and various financial institutions on our clients’ behalf. </li><li>Assist in all phases of estate administration, including gathering asset information, preparing inventories, and tracking estate expenses.</li><li>Communicate with clients to collect necessary documents, provide case updates, and address routine inquiries.</li><li>Contact banks, brokerage firms, insurance companies, and other financial institutions to obtain account information, request asset valuations, and process transfers.</li><li>Draft correspondence, memoranda, waivers, consents, and other related estate documents.</li><li>Maintain organized case files, calendars, and deadlines to ensure timely filings and compliance with court requirements.</li><li>Coordinate with accountants, appraisers, and other third-party professionals as needed.</li><li>Provide general administrative support to the partner, including document management and scheduling.</li></ul>
<p>Chris Preble from Robert Half is helping his client look for an experienced and motivated HR Generalist to join their manufacturing team in the Auburn, NY area. In this role, you will provide comprehensive support across a variety of human resources functions, working closely with the Head of HR to ensure smooth operations and a positive workplace environment. This position offers an excellent opportunity for a proactive individual to contribute to the development of HR policies and programs while fostering employee engagement.</p><p><br></p><p>Responsibilities:</p><p>• Act as a trusted partner to the Head of HR, assisting with daily operations and strategic initiatives.</p><p>• Support employee relations efforts by ensuring fair and consistent implementation of company policies.</p><p>• Oversee performance management processes, including providing guidance to managers and employees.</p><p>• Assist in developing and improving HR policies and ensuring compliance with regulations.</p><p>• Maintain accurate HR records, documentation, and reporting to support organizational needs.</p><p>• Collaborate with teams to promote a healthy and inclusive workplace culture.</p><p>• Identify opportunities for process improvements and take initiative in driving HR projects forward.</p><p>• Coordinate onboarding, benefits administration, and training programs to enhance employee experiences.</p><p>• Manage HR systems effectively to ensure seamless operations and data accuracy.</p>
<p>We are looking for a reliable and detail-oriented <strong>Accounts Receivable (AR) Specialist</strong> to join our team. This role is responsible for managing the invoicing process, tracking incoming payments, and maintaining accurate financial records. The ideal candidate will have strong communication skills, excellent attention to detail, and a solid understanding of accounting processes.</p>
<p>Holly Perez at Robert Half has a client looking for a passionate and collaborative Senior Accountant. In this role, you will oversee complex accounting functions, including consolidation, reporting, and budgeting activities, while identifying opportunities to enhance processes through automation. The successful candidate for this role will have sharp analytical and technical accounting skills, excellent time management abilities, and strong written and verbal communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Consolidate financial data for internal and external reports, including monthly, quarterly, and year-end disclosures.</p><p>• Perform intercompany reconciliations to ensure accurate financial reporting across subsidiaries.</p><p>• Analyze and review financial submissions from subsidiaries, providing assistance and guidance on accounting matters.</p><p>• Lead the implementation of automated processes to streamline existing accounting workflows.</p><p>• Conduct technical research and analysis to support compliance with accounting standards and regulations.</p><p>• Play a key role in the annual budgeting process, including preparing and reviewing budget forecasts.</p><p>• Perform detailed budget-to-actual analyses to identify variances and provide actionable insights.</p><p>• Manage lease accounting activities in accordance with applicable standards.</p><p>• Prepare journal entries and reconcile general ledger accounts to maintain accurate financial records.</p><p>• Support internal and external audits by providing required documentation and addressing auditor inquiries.</p>
<p>Hannah Savage with Robert Half is seeking a motivated and detail-oriented <strong>Accounting Clerk</strong> to join her client's growing team. This is an excellent opportunity for someone looking to start their career in accounting and grow within an organization that values development and advancement.</p><p><br></p><p>*This will move quickly!</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable and accounts receivable transactions with precision and timeliness.</p><p>• Enter and manage orders while preparing accurate quotes for clients.</p><p>• Provide support with general administrative duties as needed to ensure smooth operations.</p><p>• Gradually take on additional responsibilities such as assisting with journal entries and financial analysis.</p><p>• Maintain accurate records and ensure compliance with company policies and procedures.</p><p>• Collaborate with team members to address discrepancies and resolve financial issues.</p><p>• Assist in invoice processing and ensure timely payments.</p><p>• Use QuickBooks for data entry and financial management tasks.</p><p>• Identify opportunities for process improvement and contribute to organizational growth.</p><p><br></p><p><strong>For immediate, confidential consideration apply today or contact Hannah Savage with Robert Half's Rochester, NY branch TODAY!</strong></p>
We are looking for a dynamic Marketing Assistant to join our team in West Henrietta, New York. In this Contract-to-permanent position, you will play a vital role in supporting various marketing initiatives to enhance brand visibility and engagement. This role provides an exciting opportunity to work on creative campaigns and collaborate across different platforms.<br><br>Responsibilities:<br>• Assist in the creation and execution of email marketing campaigns to drive customer engagement.<br>• Organize and support event planning activities, ensuring smooth coordination and execution.<br>• Contribute to the development and implementation of marketing strategies to enhance brand presence.<br>• Manage and monitor direct marketing campaigns, analyzing performance metrics to optimize results.<br>• Create and schedule content for social media platforms to increase audience interaction and reach.
<p>We are looking for an experienced Applications Architect to shape the future of technology solutions for our client in Western, NY (Rochester-Buffalo). In this role, you will design innovative, scalable, and efficient systems that align with enterprise objectives while collaborating with various stakeholders to translate business needs into actionable technical strategies. Your expertise will drive the successful implementation of technology initiatives that meet organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement application architecture strategies that align with enterprise-wide objectives.</p><p>• Collaborate with business, technology, and cybersecurity teams to gather requirements and deliver scalable solutions.</p><p>• Design and document innovative solutions to address complex business challenges.</p><p>• Lead the evaluation and integration of Microsoft 365 and Salesforce environments into the organization’s technology stack.</p><p>• Ensure that all technology solutions adhere to best practices and regulatory standards.</p><p>• Partner with external vendors and strategic partners to deliver high-performance applications.</p><p>• Oversee the lifecycle management of applications, including upgrades, optimization, and retirement.</p><p>• Provide technical guidance and mentorship to development teams to ensure successful project delivery.</p><p>• Analyze and improve existing enterprise resource planning systems to enhance efficiency and reliability.</p><p>• Research emerging technologies to recommend strategies for future innovation and growth.</p>
<p>The Tax Preparer is responsible for preparing and filing accurate federal, state, and local tax returns for individuals and businesses. This role ensures compliance with current tax laws and regulations while maximizing allowable deductions and credits. The Tax Preparer works closely with clients to gather financial information, answer tax-related questions, and provide guidance to support effective tax planning and minimize liabilities.</p>
<p>Hannah Savage with Robert Half is looking for a detail-oriented and organized Full Charge Bookkeeper to join her client's team in Rochester, New York. This role is essential in maintaining accurate financial records, processing transactions, and supporting key accounting functions. The ideal candidate will excel in managing diverse bookkeeping tasks and thrive in a fast-paced financial services environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee time and billing activities, including reviewing time entries, generating invoices, posting payments, and issuing credits.</p><p>• Update and maintain accurate client information in financial systems.</p><p>• Compile and run detailed reports from time and billing software.</p><p>• Handle accounts payable and accounts receivable tasks efficiently.</p><p>• Perform general ledger activities, maintaining precise financial records.</p><p>• Reconcile bank accounts to ensure consistency and accuracy in financial statements.</p><p>• Support month-end close processes to finalize financial reporting.</p><p><br></p><p><strong>For immediate, confidential consideration contact Hannah Savage with Robert Half's Rochester, NY branch TODAY!</strong></p>
<p>The Tax Preparer is responsible for preparing and filing accurate federal, state, and local tax returns for individuals and businesses. This role ensures compliance with current tax laws and regulations while maximizing allowable deductions and credits. The Tax Preparer works closely with clients to gather financial information, answer tax-related questions, and provide guidance to support effective tax planning and minimize liabilities.</p>
<p>We’re seeking a detail-oriented Staff Accountant to manage operations for small businesses. This role focuses on accurate bookkeeping, reporting, and tax compliance while fostering strong client relationships.</p><p><br></p><p>Responsibilities:</p><ul><li>Perform bookkeeping and reconcile financial statements.</li><li>Maintain vendor records and manage 1099 reporting.</li><li>Prepare and review business and individual tax returns.</li><li>Compile financial statements and ensure confidentiality.</li><li>Communicate project updates and resolve issues proactively.</li><li>Prioritize tasks to meet deadlines and support additional financial duties as needed.</li></ul>
<p>We are looking for an experienced Senior Accountant to join our manufacturing team in Wyoming, New York. This role involves managing financial operations across multiple entities, ensuring accuracy in accounts payable and receivable, and supporting cost and inventory accounting processes. The ideal candidate will contribute to maintaining compliance and driving improvements in accounting systems and procedures.</p><p><br></p><p>For confidential consideration, please apply or email your resume to Dana Klier out of the Rochester, NY Robert Half office.</p><p><br></p><p>Responsibilities:</p><p>• Process and record vendor invoices with accuracy and timeliness across multiple entities.</p><p>• Review and approve invoices, ensuring appropriate documentation and general ledger coding.</p><p>• Prepare and distribute customer invoices while monitoring accounts receivable aging and resolving overdue accounts.</p><p>• Perform month-end and year-end closings, including reconciliations and journal entries for all entities.</p><p>• Maintain separate financial records for related LLCs and manage intercompany transactions.</p><p>• Support cost tracking and inventory reconciliations to ensure proper valuation within manufacturing operations.</p><p>• Ensure compliance with company policies and financial regulations, identifying opportunities for improvement.</p><p>• Assist with the preparation of financial reports and statements, both consolidated and individual.</p><p>• Collaborate with internal teams to address billing, payment, and financial discrepancies.</p><p>• Provide support during audits, tax filings, and other financial reviews.</p>
