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14 results for Customer Service Manager in Rochester, NY

Exception Role

Williamsville, NY
remote
Temporary
20.00 - 22.00 USD / Hourly
We are looking for a highly organized and detail-oriented Sales Assistant to join our team on a long-term contract basis in Williamsville, New York. In this role, you will play a key part in ensuring accurate and efficient processing of sales orders while supporting a dynamic sales team. This position requires strong analytical skills, adaptability, and the ability to work independently to meet deadlines and optimize team performance. Responsibilities: • Process sales orders with accuracy and efficiency, ensuring timely delivery to meet customer expectations. • Collaborate with sales representatives and management to coordinate order changes and address customer needs. • Monitor account activity for assigned groups and provide insights through regular reporting on market trends, sales outcomes, and team performance. • Manage leads and order activities within specific account sizes or geographic territories, ensuring smooth workflow. • Prepare product or service quotes for prospective clients and support pre-sales activities. • Verify the accuracy of orders and address discrepancies to maintain high-quality service standards. • Track data using monitoring tools and create detailed reports for management decision-making. • Resolve non-routine issues by analyzing situations and providing effective recommendations. • Ensure compliance with organizational policies and procedures while working independently on assignments. • Communicate effectively with internal and external stakeholders to ensure alignment and progress.
2026-04-08T15:48:43Z

Recovery Representative I (Tier II)

Rochester, NY
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery. Responsibilities: • Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures. • Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk. • Educate clients and branches on resolution processes and recommend alternative service options when necessary. • Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue. • Research and address product and service issues, handling objections with mentorship support to recover lost revenue. • Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions. • Evaluate client accounts to determine approved services and implement measures to mitigate company risk. • Maintain daily call quotas and comply with departmental policies and procedures. • Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards. • Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
2026-03-25T01:54:03Z

Application Support Engineer

Amherst, NY
onsite
Permanent
70000.00 - 85000.00 USD / Yearly
We are looking for a skilled Application Support Analyst to join our team in Buffalo, New York. This role involves managing and supporting business applications, ensuring their optimal performance, and collaborating with vendors on hosted platforms. The ideal candidate will have a solid technical background, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.
2026-04-15T19:13:44Z

Human Resources Business Partner

Rochester, NY
onsite
Permanent
75300.00 - 105900.00 USD / Yearly
Tess Gilmore with Robert Half is looking for an experienced and strategic Human Resources Business Partner to join her client’s team in Rochester, New York. In this role, you will act as a trusted advisor to leadership, supporting business objectives through effective people strategies, employee relations, and HR program execution. This position offers an excellent opportunity to make a meaningful impact on organizational performance, culture, and employee engagement. Responsibilities:• Serve as a strategic partner to managers and leadership, providing guidance on HR policies, employee relations, performance management, and workforce planning.• Support and drive talent management initiatives, including performance reviews, succession planning, and employee development programs.• Advise leaders on employee relations matters, conducting investigations and resolving concerns in a fair, consistent, and compliant manner.• Partner with management on employee engagement, culture initiatives, and change management efforts.• Assist with the implementation and interpretation of HR policies, procedures, and best practices to ensure compliance with employment laws and internal standards.• Collaborate with recruiting teams and leaders to support workforce planning, hiring strategies, and onboarding efforts.• Analyze HR metrics and trends to provide insights and recommendations that support business decisions.• Support compensation, performance, and career development conversations in alignment with organizational goals.• Work cross‑functionally with HR Centers of Excellence (Compensation, Talent, HR Operations) to deliver consistent and effective HR support.• Promote a positive, inclusive, and high‑performing work environment aligned with company values. For immediate and confidential consideration either apply today or contact Tess Gilmore with Robert Half's Rochester, NY Branch today!
2026-03-31T17:54:07Z

Part Time Administrative Assistant

Rochester, NY
onsite
Temporary
17.00 - 20.00 USD / Hourly
We are looking for a detail-oriented Part Time Administrative Assistant to join our team in Brockport, New York. This is a long-term contract position designed for someone who thrives in an organized and collaborative environment. The ideal candidate will play a key role in supporting daily operations and ensuring smooth office functionality. Responsibilities: • Manage and organize administrative tasks to support office operations effectively. • Answer and direct inbound calls, providing excellent customer service and accurate information. • Maintain and update records, ensuring data accuracy and confidentiality. • Assist in preparing documents and presentations using tools like Canva. • Coordinate schedules, appointments, and meetings to streamline team activities. • Handle email correspondence and distribute information as needed. • Monitor office supplies and place orders to maintain inventory levels. • Provide general support to team members and assist in ad hoc projects as required.
2026-04-16T17:48:50Z

Accounting Coordinator

Lancaster, NY
onsite
Permanent
26.00 - 29.00 USD / Hourly
Jenny Bour with Robert Half is working with a local company that is looking for a detail-oriented Accounting Coordinator to join their team! In this Accounting Coordinator role, you will handle a variety of accounting tasks, including accounts payable processing, financial reporting, and general ledger maintenance. This Accounting Coordinator position requires excellent organizational skills, accuracy, and the ability to collaborate with a small team. Responsibilities:<ul><li>Process accounts payable transactions, including obtaining approvals, entering data, and managing check runs.</li><li>Maintain the general ledger by performing reconciliations and preparing adjusting journal entries.</li><li>Generate financial and budgeting reports to support decision-making processes.</li><li>Collaborate with the Accountant to prepare year-end documents such as inventory reports, payroll summaries, and trial balances.</li><li>Reconcile bank accounts and monitor balances to ensure accuracy.</li><li>Handle customer invoicing, including resolving discrepancies and managing electronic invoicing for government clients.</li><li>Review and process new customer credit applications and vendor credit applications.</li><li>Calculate and process monthly commission reports and sales expense reimbursements.</li><li>Maintain company insurance policies, petty cash accounts, and training books for compliance and accuracy.</li><li>Provide administrative support to staff and field representatives, resolving paperwork and technical issues as needed.</li></ul>
2026-04-14T20:43:41Z

Accounts Receivable Specialist

Rochester, NY
onsite
Temporary
19.00 - 26.00 USD / Hourly
We are looking for a reliable and detail-oriented Accounts Receivable (AR) Specialist to join our team. This role is responsible for managing the invoicing process, tracking incoming payments, and maintaining accurate financial records. The ideal candidate will have strong communication skills, excellent attention to detail, and a solid understanding of accounting processes.
2026-04-03T18:33:46Z

Billing Clerk

Rochester, NY
onsite
Temporary
20.00 - 23.00 USD / Hourly
Job Summary:We are seeking an organized and detail-oriented Billing Clerk to join our team. This role is responsible for preparing and issuing invoices, verifying billing data, maintaining accurate records, and assisting with general accounting tasks. The ideal candidate will have strong attention to detail, excellent communication skills, and basic accounting knowledge.
2026-04-03T18:38:42Z

Contract Administrator

Rochester, NY
onsite
Permanent
65000.00 - 75000.00 USD / Yearly
Hannah Savage with Robert half is working with a construction organization to find an experienced Contract Administrator to join their team in Rochester, New York. This role is essential for ensuring the smooth management of contracts, bid documentation, and billing processes within our construction projects. The ideal candidate will bring expertise in administrative support and contract management, working closely with project managers and clients to meet deadlines and maintain compliance. Responsibilities:• Provide administrative support to three project managers by organizing and managing documentation related to bids and contracts.• Prepare and submit bid documentation accurately and efficiently to meet client requirements.• Manage contract billings and ensure timely processing and submission of certified payrolls.• Coordinate end-of-month billing procedures, ensuring all invoices are sent out by the required deadlines.• Communicate with clients to address documentation needs and ensure all contract-related obligations are met.• Maintain accurate records and ensure compliance with all relevant regulations and standards.• Review and process AIA billing documents to ensure accuracy and adherence to guidelines.• Assist with pre-bid preparations, including gathering necessary information and completing required forms.• Collaborate with team members to streamline administrative processes and improve overall efficiency. For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today!
2026-03-16T17:48:44Z

AP/AR Clerk

Batavia, NY
onsite
Permanent
25.00 - 27.50 USD / Hourly
Jenny Bour with Robert Half is looking for a detail-oriented AP/AR Clerk to join a growing team in Batavia, New York. In this AP/AR Clerk role, you will play a vital part in managing financial transactions, ensuring accurate record-keeping, and maintaining efficient accounting processes. The ideal AP/AR Clerk candidate will possess strong organizational skills and a thorough understanding of accounts payable and receivable operations. Responsibilities:<ul><li>Manage all accounting functions related to accounts payable, accounts receivable, warranty receivable, and truck department transactions.</li><li>Reconcile cash balances, post incoming wire transfers, and process customer payments, including truck-related transactions.</li><li>Handle vendor charge account applications, credit override requests, and sales tax credits, ensuring proper documentation is provided.</li><li>Process invoices for parts and prepare bank deposits as needed.</li><li>Perform month-end closing activities for accounts receivable and accounts payable, including updating spreadsheets and verifying records.</li><li>Code invoices for accounts payable, prepare them for approval, and execute wire transfers and check runs.</li><li>Monitor daily banking transactions and ensure timely approval of expense reports and training costs.</li><li>Audit and maintain accounting documents, such as blank checks and supply orders, and oversee inventory adjustments and monthly credit card statement processing.</li><li>Process warranty credit memos and maintain accurate records of building maintenance and asset binders.</li><li>Collaborate with service, parts, and sales teams to support their accounting needs, such as quotes, invoices, and indirect time tracking.</li></ul>
2026-04-14T20:38:45Z

Reconciliation Specialist

Rochester, NY
onsite
Permanent
50000.00 - 70000.00 USD / Yearly
Tess Gilmore with Robert Half is looking for a detail-oriented Reconciliation Specialist to join her client's team in Rochester, New York. In this role, you will be responsible for managing key financial processes, including daily reconciliations and compliance tracking. This position offers an excellent opportunity to contribute to the organization's financial integrity and operational efficiency. Responsibilities:• Perform daily bank reconciliations to ensure accurate tracking and reporting of cash flow activities.• Manage and maintain loan amortization schedules, monitor payments, and verify adherence to loan covenants and agreements.• Collaborate with cross-functional teams to collect and analyze financial data that supports strategic decision-making.• Identify opportunities to streamline financial processes and implement improvements to enhance accuracy and efficiency.• Conduct payments reconciliation to verify transactions and resolve discrepancies promptly.• Compile and organize financial data for reporting and projections.• Utilize NetSuite and other financial tools to ensure accurate documentation and compliance.• Assist in creating financial projections and forecasts to support organizational goals.• Monitor and ensure compliance with contractual financial obligations and reporting requirements. For immediate and confidential consideration either apply today or contact Tess Gilmore with Robert Half's Rochester, NY Branch today!
2026-03-19T19:48:44Z

Administrative Assistant

Rochester, NY
onsite
Temporary
20.00 - 22.00 USD / Hourly
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Rochester, New York. In this role, you will provide essential support to ensure smooth day-to-day office operations and deliver excellent service to both internal teams and external clients. This is a great opportunity for someone who thrives in a fast-paced administrative environment. Responsibilities: • Manage incoming calls, respond to inquiries, and route calls to the appropriate departments. • Perform accurate data entry tasks, ensuring all records and databases are updated and maintained. • Provide administrative support, including preparing correspondence, scheduling meetings, and organizing documents. • Welcome and assist visitors, ensuring a courteous and friendly front-office experience. • Coordinate and manage office supplies, ensuring that inventory is well-stocked and organized. • Maintain and update client and internal databases to ensure information is current and accessible. • Assist in creating reports, presentations, and other documents as needed. • Support internal teams with various administrative tasks to ensure operational efficiency. • Handle sensitive information with confidentiality and professionalism. • Collaborate with team members to streamline workflows and improve administrative processes.
2026-04-06T13:48:42Z

Payroll Supervisor

Rochester, NY
onsite
Permanent
80000.00 - 90000.00 USD / Yearly
Hannah Savage with Robert Half is looking for an experienced Payroll Supervisor to oversee payroll operations for a large and diverse workforce in Rochester, New York. This role requires a detail-oriented individual who can ensure accurate and compliant payroll processing for a high volume number of employees, including faculty, staff, and students. The ideal candidate will bring expertise in payroll systems (particularly in Workday), tax reporting, and team management while fostering a collaborative and efficient work environment. Responsibilities:• Manage payroll operations for a large workforce, including union and non-union populations.• Supervise and provide guidance to a team of payroll coordinators, an international payroll coordinator, and a garnishments specialist.• Ensure compliance with payroll tax regulations, including handling multi-state tax payments and conducting detailed tax analyses.• Train and mentor payroll staff, serving as the primary resource for Workday system knowledge and best practices.• Oversee payroll processing across various pay cycles, including biweekly, semi-monthly, and monthly schedules.• Collaborate closely with back-end teams to implement system updates and resolve configuration issues.• Monitor and reconcile payroll transactions to ensure accuracy and timely processing.• Manage payroll for international employees and students, addressing unique tax and payment requirements.• Develop and implement procedures to optimize payroll operations and enhance overall team performance. For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch directly!
2026-03-24T18:38:48Z

Part Time Admin (Canva Experience Required)

Rochester, NY
remote
Temporary
18.00 - 21.00 USD / Hourly
We are seeking an organized and proactive Part Time Administrative Assistant with proven experience using Canva to join our team. In this role, you will support day-to-day administrative tasks, coordinate office activities, and assist in creating visually compelling documents and presentations using Canva. This position is ideal for an individual who excels in a fast-paced environment and brings both administrative and creative skills.Key Responsibilities:<ul><li>Provide comprehensive administrative support to management and team members.</li><li>Schedule meetings, coordinate calendars, and handle correspondence.</li><li>Draft, edit, and format a variety of documents, reports, and presentations.</li><li>Design flyers, newsletters, social media graphics, and other professional materials using Canva.</li><li>Assist with event logistics, internal communication, and basic project coordination.</li><li>Maintain organized electronic and physical filing systems.</li><li>Screen and route phone calls, emails, and general inquiries.</li><li>Order office supplies and assist with vendor relationships as needed.</li><li>Support other administrative projects as assigned.</li></ul>
2026-04-13T20:08:42Z