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17 results for Customer Service Manager in Rochester, NY

Sales Support Admin

Rochester, NY
onsite
Temporary / Contract
20.00 - 24.00 USD / Hourly
We are looking for a Sales Support Admin to join a manufacturing team in Rochester, New York. This Long-term Contract position focuses on delivering responsive customer support, handling order-related activities, and serving as a reliable point of contact for incoming inquiries. The ideal candidate is comfortable in a fast-paced call center environment and can manage both communication and administrative tasks with accuracy and professionalism. Responsibilities: • Respond to incoming customer calls and messages with timely, courteous, and solution-focused service. • Enter and update customer orders accurately while ensuring all details are recorded correctly. • Support customers with product, order, and service questions by providing clear and helpful information. • Handle a steady volume of inbound interactions and place outbound follow-up calls when additional communication is needed. • Coordinate with internal teams to resolve customer concerns, order issues, and service-related requests. • Maintain organized records of customer interactions, order activity, and follow-up actions. • Monitor open requests and ensure pending items are addressed in a timely manner. • Assist with sales support administration duties that help maintain smooth daily operations.
2026-07-02T17:30:09Z

Office Manager

Rochester, NY
onsite
Temporary / Contract
26.60 - 30.80 USD / Hourly
We are looking for an organized Office Manager to support daily administrative operations in Rochester, New York. This Long-term Contract position is ideal for someone who can keep the office running smoothly, create a welcoming front-desk experience, and stay on top of supply coordination and financial support tasks. The right candidate will balance office administration, vendor communication, and accounts payable activities while maintaining an efficient and well-organized workplace. Responsibilities: • Oversee day-to-day office activities to ensure an orderly, efficient, and well-supported work environment. • Manage front-desk coverage by greeting visitors, handling incoming calls, and directing inquiries appropriately. • Coordinate the purchasing of office materials and work with vendors to keep essential items available when needed. • Track inventory levels and organize supply storage to prevent shortages and maintain workplace readiness. • Support accounts payable processes by reviewing invoices, preparing documentation, and assisting with timely payment coordination. • Maintain administrative records, update office documentation, and help ensure routine operational tasks are completed accurately. • Communicate with internal staff and external partners to address office-related needs and resolve routine issues promptly.
2026-06-16T13:34:07Z

Customer Account Manager

Elma, NY
onsite
Temporary / Contract
31.00 - 44.00 USD / Hourly
We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results. Responsibilities:• Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries.• Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues.• Track account activity to confirm adherence to contract terms and protect both service expectations and business performance.• Prepare cost analyses and develop pricing proposals for leadership review and approval.• Review customer scorecard metrics, challenge inaccurate results when needed, and identify opportunities to improve performance.• Analyze sales, bookings, and product line trends, then produce recurring reports and forecasts for management review.• Contribute data and insights used in the development of the annual business plan.• Work with customer support, production, engineering, quality, and sales teams to address product line concerns and maintain account health.• Help assemble and deliver account and product line updates for management and leadership audiences.• Carry out additional related responsibilities as needed to support business objectives.
2026-06-19T19:04:43Z

Recovery Representative I (Tier II)

Rochester, NY
remote
Temporary / Contract
23.00 - 23.00 USD / Hourly
We are looking for a Recovery Representative I (Tier II) to support payment recovery operations and deliver responsive service for both internal partners and external clients in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, protecting company revenue, and guiding customers through available resolution options with professionalism and accuracy. The ideal candidate brings a strong customer service mindset, sound judgment, and the ability to work effectively in a fast-paced, compliance-driven environment. Responsibilities: • Investigate returned bank transactions and take timely action to bring each item to resolution while maintaining accurate records. • Communicate with clients, branches, and internal teams to explain recovery steps, answer questions, and recommend suitable service alternatives. • Review product and account details across payroll, tax, benefits, garnishments, retirement, debit card, and related service areas to support informed decisions. • Research client issues, address objections with appropriate guidance, and manage recovery activities through completion to maximize retained revenue. • Update daily payment-related and payroll hold reporting with a high level of accuracy to help prevent penalties and service disruptions. • Assess account standing and approved service usage to reduce financial exposure and support risk-conscious decision-making. • Meet daily call volume expectations and follow established departmental procedures, documentation standards, and compliance practices. • Participate in ongoing learning and apply regulatory requirements, including debt collection standards, during all customer interactions.
2026-06-26T15:23:40Z

Recovery Representative I (Tier II)

Rochester, NY
remote
Temporary / Contract
23.75 - 25.00 USD / Hourly
We are looking for a detail-oriented Recovery Representative I (Tier II) to support payment recovery operations and deliver responsive service to clients and internal teams in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, reducing financial exposure, and guiding customers through available resolution options with professionalism and accuracy. The ideal candidate is comfortable working in a fast-paced, call-driven environment and can balance collections, research, compliance, and customer communication effectively. Responsibilities: • Investigate and resolve returned bank transactions promptly while ensuring records are updated accurately and recovery efforts are completed within established timeframes. • Provide attentive support to internal partners and external customers by explaining resolution steps, addressing questions, and recommending suitable service alternatives when needed. • Research product-related issues across payroll, tax, benefits, direct deposit, garnishments, retirement, and payment services to support sound decisions that protect company revenue. • Manage client concerns and objections with guidance as needed, working cases through completion to maximize recovery results while following departmental standards. • Review daily payment-related reports and apply timely updates to help prevent penalties, service disruptions, or downstream processing issues. • Monitor payroll hold activity, validate account status, and take appropriate action to maintain accuracy and minimize operational risk. • Meet daily call volume expectations and complete case follow-up activities in alignment with departmental procedures and forecasted workload. • Assess client eligibility for available services and determine appropriate next steps based on account standing, risk exposure, and company guidelines. • Participate in ongoing training and apply current regulatory and policy requirements, including fair debt collection practices, in all recovery activities.
2026-07-02T17:30:09Z

Contracts and Procurement Manager

Getzville, NY
onsite
Permanent / Full Time
65000.00 - 85000.00 USD / Yearly
Jenny Bour with Robert Half is working with a growing human services organization that is looking for a skilled Contracts and Procurement Manager to oversee purchasing operations and support sound financial practices. This Contracts & Procurement Manager role blends procurement leadership with contract administration, vendor coordination, and reporting responsibilities to help maintain efficient day-to-day business operations. The ideal Contracts & Procurement Manager candidate brings strong judgment, attention to detail, and experience working across purchasing, accounting, payroll, and administrative functions. Responsibilities:<ul><li>Lead procurement activities by sourcing goods and services, evaluating purchasing needs, and ensuring timely acquisition of materials that support organizational operations.</li><li>Manage contract and purchasing records, monitor vendor performance, and maintain organized documentation to support compliance and accurate reporting.</li><li>Prepare financial and operational reports, including recurring quarterly updates, and provide insights that assist leadership with budgeting and spending decisions.</li><li>Coordinate with internal teams on office, shipping, and customer-facing service needs to keep workflows efficient and responsive.</li><li>Use accounting and business software, including Sage Intacc and Microsoft applications, to track transactions, manage data, and produce reports.</li><li>Address vendor or service concerns professionally, resolve purchasing-related issues, and help strengthen supplier relationships through consistent follow-up.</li><li>Contribute to quality and process oversight by reviewing purchasing procedures and assisting with updates to tools or workflows when operational changes are introduced.</li></ul>
2026-06-24T20:28:39Z

Office Manager

Rochester, NY
onsite
Temporary / Contract
19.79 - 25.00 USD / Hourly
We are looking for an organized Office Manager to support daily administrative operations for a business services environment. This long-term contract position is ideal for someone who can keep office functions running smoothly, coordinate vendors and schedules, and maintain accurate administrative records. The role requires an organized individual who can balance supply management, workflow coordination, and office support activities while contributing to an efficient workplace. Responsibilities: • Oversee day-to-day office operations to ensure administrative processes are completed accurately and on time. • Coordinate purchasing activities for office materials and replenish supplies to support uninterrupted business operations. • Track inventory levels and maintain organized records for office resources, vendor information, and administrative files. • Support accounts payable-related administrative tasks, including document handling, invoice coordination, and record maintenance. • Manage vendor relationships by communicating service needs, monitoring performance, and keeping vendor files current. • Organize work schedules and assist with planning office coverage to maintain efficient daily operations. • Help maintain structured data workflows and case-related documentation to support internal business processes. • Provide general administrative support across the office, ensuring records, correspondence, and operational details remain well organized.
2026-06-26T15:23:40Z

Collections Specialist

Victor, NY
onsite
Temporary / Contract
23.00 - 26.00 USD / Hourly
We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a manufacturing organization in Victor, New York. This Contract position focuses on managing commercial and consumer collections, maintaining timely follow-up on outstanding balances, and helping improve cash flow through consistent account resolution. The ideal candidate brings strong communication skills, sound judgment, and a practical understanding of billing and collection procedures. Responsibilities: • Contact commercial and consumer customers to secure payment on overdue accounts through phone, email, and written correspondence • Review aging reports and account histories to prioritize collection efforts and address outstanding balances efficiently • Investigate billing questions, payment discrepancies, and account issues to help move invoices toward resolution • Maintain accurate records of collection activity, customer communications, and payment commitments within internal systems • Work closely with billing, customer service, and finance teams to reconcile account details and resolve disputed charges • Monitor payment arrangements and follow up promptly when commitments are missed or additional action is required • Apply established credit and collection practices to reduce delinquency and support overall cash recovery goals
2026-06-26T15:23:40Z

Legal Administrative Assistant/Office Manager

Rochester, NY
onsite
Permanent / Full Time
50000.00 - 75000.00 USD / Yearly
Our client, a successful law firm, is seeking a Legal Administrative Assistant/Office Manager in Rochester, New York. This role is ideal for someone who can create a welcoming client experience while providing strong administrative and legal support to attorneys. The position combines office coordination with document preparation, court filing support, and assistance with transactional and motion-related matters. Location: Rochester, NYSchedule: In Office M-FSalary: $50,000 - $75,000 (depending on experience) + amazing benefits Responsibilities:<ul><li>Open and close the office on a daily basis and ensure the office is maintained in a professional, organized, and client-ready condition.</li><li>Serve as the primary point of contact for clients, courts, vendors, and visitors by answering and directing phone calls, responding to routine emails, and providing general assistance.</li><li>Receive, review, distribute, and process incoming mail, deliveries, and legal correspondence.</li><li>Prepare, review, proofread, and distribute correspondence, legal documents, pleadings, and closing materials.</li><li>Assist attorneys with litigation and transactional matters, including drafting, formatting, organizing, and filing legal documents with courts and government agencies.</li><li>Support motion practice by preparing exhibits, assembling filings, coordinating service, and maintaining filing records.</li><li>Assist with real estate and other closings by preparing closing packages, reviewing documents, coordinating signatures, and tracking post-closing requirements.</li><li>Monitor case calendars, court dates, filing deadlines, and other critical dates to ensure timely compliance.</li><li>Maintain and organize client files, case records, and document management systems, ensuring accuracy and confidentiality.</li><li>Conduct basic legal and factual research and gather information needed to support attorneys in active matters.</li><li>Coordinate with clients, opposing counsel, courts, title companies, and other third parties regarding case and transaction-related matters.</li><li>Schedule payments of invoices, firm expenses, and other accounts payable obligations.</li><li>Record attorney time entries and maintain accurate billing records.</li><li>Prepare client invoices and assist with billing and accounts receivable functions.</li><li>Arrange for the delivery, service, and receipt of legal documents, packages, and other materials.</li><li>Track, record, deposit, and reconcile client and firm payments, including checks.</li><li>Provide general administrative and paralegal support to attorneys and the firm as needed, including special projects and case management responsibilities.</li></ul>
2026-06-24T20:53:40Z

Accounting Specialist

Batavia, NY
onsite
Permanent / Full Time
47000.00 - 57000.00 USD / Yearly
We are looking for an Accounting Specialist to join a growing manufacturing organization in New York. This role focuses on managing customer invoicing, receivables, and account follow-up while supporting accurate financial operations across the business. The ideal candidate brings strong attention to detail, sound judgment in credit-related matters, and the ability to work effectively with internal teams in a fast-paced onsite environment. Responsibilities: • Prepare and issue customer invoices, maintain receivable records, and help ensure timely and accurate billing activity. • Partner with the Credit Manager to review customer accounts, support credit evaluations, and assist with onboarding new customers. • Calculate and apply sales tax requirements correctly across transactions and customer invoices. • Examine purchase orders and related documentation to verify billing accuracy and resolve discrepancies before invoicing. • Manage collection efforts on outstanding balances through consistent follow-up and clear communication with customers. • Post and reconcile incoming payments, including cash applications, to keep account records current and accurate. • Use accounting systems and spreadsheets to track receivable activity, monitor aging, and support reporting needs. • Assist with account maintenance and other receivables-related tasks that contribute to efficient daily accounting operations.
2026-06-25T13:54:00Z

Office Manager

Rochester, NY
onsite
Permanent / Full Time
50000.00 - 58000.00 USD / Yearly
We are looking for an experienced Bookkeeper/Office Manager to support daily accounting and administrative operations in Rochester, New York. This position is ideal for someone with a strong bookkeeping background who can help keep financial records accurate, organized, and up to date while serving as a dependable partner to the finance team. The role offers the opportunity to contribute to core accounting activities, assist with office administration, and provide reliable backup support for the accounting team in an on-site environment. Responsibilities:• Oversee day-to-day bookkeeping functions by maintaining accurate financial records and keeping ledger activity properly balanced.• Record routine and adjusting entries, including items related to payroll, accruals, and prepaid expenses.• Assist with monthly and annual close activities by preparing supporting documentation and helping meet reporting deadlines.• Manage incoming and outgoing cash activity, including deposit recording, payment processing, and related transaction tracking.• Reconcile bank accounts and other financial records to identify discrepancies and ensure reporting accuracy.• Help prepare financial statements, reports, and schedules needed for internal review and business operations.• Provide documentation and accounting support during audit activities and other financial reviews.• Monitor adherence to internal procedures and applicable financial requirements while maintaining organized records.• Recommend and support more efficient administrative and accounting workflows, including potential improvements to existing systems and processes.• Serve as backup support to the Staff Accountant while contributing to general office administration as needed.
2026-06-25T20:04:11Z

Administrative Assistant

Rochester, NY
onsite
Temporary / Contract
20.00 - 23.00 USD / Hourly
We are looking for an experienced Administrative Assistant to support daily office operations in New York. This Contract position is ideal for someone who brings strong organization, sound judgment, and a detail-oriented approach while serving as an initial point of contact for callers and guests. The role requires accuracy, responsiveness, and the ability to manage communication, scheduling, and documentation in a fast-paced environment. Responsibilities: • Manage incoming phone calls and route inquiries to the appropriate team members with efficiency. • Welcome visitors and represent the organization with a courteous and business-appropriate demeanor. • Coordinate calendars and arrange appointments to help maintain an organized daily workflow. • Prepare, update, and maintain records, reports, and correspondence with a high level of accuracy. • Support email communication by drafting responses, forwarding messages, and monitoring shared inbox activity. • Enter and review data in internal files and spreadsheets to ensure information remains current and reliable. • Use Microsoft Word, Excel, Outlook, and PowerPoint to create documents, track information, and support administrative needs. • Assist with general office coordination and provide dependable support for routine administrative tasks. • Place outbound calls as needed to confirm details, share updates, or gather information related to office activities.
2026-07-02T17:30:09Z

Safety Director

Churchville, NY
onsite
Permanent / Full Time
70000.00 - 90000.00 USD / Yearly
Hannah Savage with Robert Half is working with a client who is seeking an experienced Safety Director to lead and elevate their company-wide safety program within a fast-paced construction environment. This individual will partner closely with field teams and executive leadership to ensure safe operations, regulatory compliance, and a strong, proactive safety culture across all projects. Key Responsibilities<ul><li>Perform routine site visits, audits, and inspections to monitor safety practices and ensure alignment with company standards and regulatory requirements</li><li>Collaborate with field leadership to proactively identify risks, resolve safety concerns, and implement practical solutions</li><li>Oversee workplace incident investigations, ensuring timely documentation, root cause analysis, and follow-up actions</li><li>Manage relationships with insurance providers, claims adjusters, and third-party partners related to workers’ compensation and incident claims</li><li>Support the development and execution of project-specific safety plans in coordination with project management teams</li><li>Lead safety meetings and initiatives that encourage employee involvement and continuous improvement</li><li>Administer and track safety training programs, certifications, and compliance records for all employees</li><li>Analyze safety data and performance trends, providing leadership with actionable insights to reduce risk and improve outcomes</li><li>Partner with senior leadership to drive long-term safety strategy and reinforce a culture of accountability and excellence</li><li>Stay informed of OSHA regulations and industry best practices, ensuring ongoing compliance and program enhancement</li></ul>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today!
2026-06-25T14:38:42Z

QE temp

West Henrietta, NY
remote
Temporary / Contract
16.50 - 17.50 USD / Hourly
We are looking for a detail-oriented contractor to support end-of-quarter and year-end package preparation for clients in New York. This contract position plays an important role in organizing payroll-related documents, maintaining quality standards, and helping ensure materials are processed and sent on schedule. The ideal candidate is comfortable working in a production-focused office setting and using standard shipping and labeling equipment to keep deliveries accurate and timely. Responsibilities:• Organize and assemble client statement packets by account number to support accurate quarterly and year-end distribution.• Prepare outbound materials such as tax notices, W-2s, 1099 forms, and related reports for client delivery.• Use office and shipping equipment, including mail metering systems, label printers, and computers, to complete processing tasks efficiently.• Review packages for completeness and accuracy before release to help maintain quality expectations.• Coordinate package preparation activities to meet established production deadlines and delivery schedules.• Label, sort, and route completed materials for mailing or shipment using approved procedures.• Maintain an orderly workspace and handle document batches carefully to support consistent workflow and output.
2026-06-03T13:34:13Z

Controller

Auburn, NY
onsite
Permanent / Full Time
110000.00 - 130000.00 USD / Yearly
Chris Preble from Robert Half is working with an Auburn client of his that is looking for a Controller to lead the company’s financial management activities. With solid benefits and lots of growth, this position will guide core accounting operations, deliver timely and accurate reporting, and provide financial insight that supports sound business decisions. The ideal candidate will strengthen controls, improve efficiency across finance processes, and work closely with operational leaders to enhance performance and profitability. Responsibilities:• Direct the monthly and annual closing cycle to ensure complete, accurate, and timely financial results.• Produce financial statements and leadership reports, highlighting trends, risks, and business performance insights.• Supervise day-to-day accounting functions across the general ledger, payables, receivables, payroll, and fixed asset records.• Oversee inventory valuation and product cost analysis to support manufacturing and margin visibility.• Build annual budgets and periodic forecasts, and evaluate actual results against financial plans.• Track cash position, working capital activity, and other critical measures to support financial stability.• Collaborate with operations leaders to identify cost-saving opportunities and improve overall profitability.• Maintain effective internal controls and coordinate activities related to external audits and tax compliance.• Lead finance process enhancements and support broader optimization efforts within accounting operations.
2026-06-19T14:18:46Z

President / Bank Executive

Waterloo, NY
onsite
Permanent / Full Time
185000.00 - 300000.00 USD / Yearly
Nick Corieri with Robert Half is looking for an accomplished banking executive to guide a respected community financial institution through its next phase of leadership and growth in the greater Auburn, New York area. This role offers the opportunity to work alongside the current executive leader during a planned succession period before assuming full responsibility for the organization. The ideal candidate will bring strategic vision, operational leadership, and a strong commitment to serving local customers, employees, and stakeholders. Responsibilities:• Direct the bank’s day-to-day operations while strengthening overall performance, efficiency, and service delivery across the organization.• Collaborate closely with the Board of Directors to shape long-term objectives and turn strategic priorities into measurable business results.• Evaluate new market opportunities and lead expansion efforts that support sustainable growth within the community banking space.• Advance revenue generation by introducing and refining banking products, customer solutions, and other business development initiatives.• Guide the institution’s marketing direction and brand presence to reinforce community engagement and market visibility.• Maintain a strong risk and governance framework by ensuring adherence to banking regulations, internal controls, and established policies.• Provide executive leadership during the planned succession process, supporting continuity and stability as responsibilities transition.• Build and mentor a high-performing leadership team that promotes accountability, collaboration, and a customer-focused culture. For immediate consideration, qualified candidates are encouraged to apply to directly to this posting and contact Nick Corieri from Robert Half's Syracuse branch.
2026-07-02T17:30:09Z

Sr. Accountant

Lyndonville, NY
onsite
Permanent / Full Time
65000.00 - 85000.00 USD / Yearly
Kyle Clarke with Robert Half of Buffalo is working with a client who is looking for an experienced Senior Accountant to join a growing organization in New York. In this role, you will help ensure the accuracy of financial reporting, oversee key accounting activities, and contribute to timely close cycles. This opportunity is ideal for someone with strong attention to detail who is comfortable managing reconciliations, supporting payroll-related processes, and maintaining compliance with established accounting standards and internal policies. Responsibilities:• Prepare and post journal entries to maintain accurate and complete general ledger records.• Perform detailed reconciliations for bank accounts and balance sheet accounts, researching and resolving discrepancies promptly.• Support monthly and annual closing activities by reviewing financial data and helping finalize reporting on schedule.• Maintain organized financial records and verify transactions to promote accuracy across accounting operations.• Assist with payroll administration by reviewing related data and helping ensure timely and accurate processing.• Monitor accounting activities for alignment with company procedures and applicable regulatory requirements.• Work within the ERP system to update records, track transactions, and support efficient financial workflows.
2026-06-19T18:43:47Z